Excellent service , products and prices. This is my number one place for repair and they have…read morehelped me twice with repairing phones at a great price. They also have a great selection of used phones. I got a great phone from them and they set it up perfectly. This business is the best!

I was in DIRE need of a cell phone for my grandmother and she is a woman of QUALITY. In other words…read morevery picky. I was greeted and helped as soon as I walked through the door and only spend 15 minutes! Any device you purchase from here is dependable and the service here is through the roof! I recommend a thousand times.

Victoria was awesome today. She helped us solve problems in a short amount of time. T-Mobile's…read morecustomer service seems to be in free fall the last few years, but she was great. Thank you T-Mobile.

The customer service at this T-mobile location is off the hook... The guys here are super friendly…read moreand kind. Def come in, there is a lot of parking and its a convenient location.

Needed to make 2 unrelated visits to this store in the last week and had a positive experience each…read moretime. Thanks T-mobile!

I bought my old phone at this location a few years ago. Excellent service, got the phone and plan I…read morewanted. Went back with my new phone and got helped right away. They helped me with my issue with my phone. Very helpful and pleasant staff, very clean and cleaned everything that was touched by them or me. They even got me on a cheaper plan with the same coverage. I can highly recommend this place.

Great service!! I know it depends who you work with, but we worked with a woman with blonde hair…read more(never got her name unfortunately) and she was awesome. She was patient with us when we came in with no idea what we wanted, and a complicated situation. We left with a great deal and all our problems dealt with!

Service guy was so quick to shuffle me through my problem, he would NOT listen to what I needed…read more He ended up having me talk with tech support for 2 hours trying to fix what he messed up. So frustrating!

This place is fabulous. I only went in to have the screen replaced (i'm hard on my iPad, I break…read morescreen protectors every other month) on my iPad, and the owner explained in detail why the glass one broke. She recommended a different solution, which is a screen protector that's made from plastic, not glass. I'll do it next time! She went the extra distance.

My walk in iPhone port problem was professionally and promptly diagnosed and fixed. Easy parking…read moreand near I-40/San Mateo exit.

This is the absolute worst company I've ever dealt with. I cancelled my service months ago and…read morethey have been billing me for two additional numbers that they have under my name and said there is nothing I can do to remove them and I must pay the bill. I've spent countless hours going from store to store (at their direction) and on the phone and they said they are unable to assist me. Do not use them unless you want to be charged for other numbers that you didn't know existed.

Samuel was a great help. He went above and beyond to make sure I was going to get a phone. Not only…read moredid he help me with getting my phone and literally setting EVERYTHING up for me, he also helped my grandmother with her phone and she doesn't even have T-mobile. He genuinely cares about helping people and im SOOOOO gratful I got his help to Assist me!! HIGHLY reccomend coming to this particular location. Literally EVERY single worker there were kind and tried to help me when I needed it. THANK YOU SO MUCH SAM! Thank you Val, and the manager RYAN! I live across town but anytime I need help with anything I will make the 20 minute drive to them. 5 STARS!!!!!!! Great store. Thank you Sam and Valerie and Ryan. All the workers are great. -Mercedes Chavez

they had me wait over an hr to say call customer service. just not helpful nor friendly.read more

I was helped by Chelsea at this store, and she seems to have the "bait and switch" move down to a…read morescience. I was lured in by the $35 per month 5G internet, so I switched my internet and my phone. Once I signed the dotted line, that was the end of any customer service. Chelsea got her commission, and that was that. What she never mentioned is that Verizon does not have a tower in New Mexico, and there's no plan to build one. We're all using the tower in Phoenix. She also didn't bother to set up the my router to my address. It was set up to some other address in New Mexico. Not that it mattered, the speed never got any better. This is the absolute WORST internet and phone service I've ever had. I think even my first generation dial-up AOL was faster than the supposed "5G" internet Verizon gives me. I literally have to type in a website address, then walk away and do something else for 5-10 minutes -wash dishes, walk the dog, whatever - and if I'm lucky, the site will finally have downloaded by the time I finish. Forget navigating around! It took me over 2 hours to pay 5 bills online. I was damn near in tears from frustration. I have to call the customer service line to "troubleshoot" my internet issues every single time I want to use the internet, which is daily. It gets better for about 5 minutes, and then it's back to the same turtle-with-a-broken-leg-speed. I don't know what I'd do if I was still working remotely. It would be impossible. The phone service is even worse. Every single person I call says my sound goes in and out, and I drop every other call. I cannot even entertain the idea of a zoom call. Anything with video takes up too much bandwidth and it drops within seconds. RUN from this service!!! Seriously! It's not worth the money you save.

This store could do much better with a queue so customers who come in the door aren't helped ahead…read moreof customers who have been waiting. Two people came in after me and were immediately helped while I stood around waiting for someone to notice I had been standing there. They did not notice so I decided to leave and opted to speak to a manager. I had to wait 10 mins to get someone's attention to even make that request. As soon as I mentioned I wanted to speak with a manager, there were 3 people very available to help. During this time, they had all been standing around in a cluster talking. I spoke with a manager. I had to ask her name (Tamara) since she didn't offer it. She listened to my concerns and was understanding, but not apologetic and didn't ask if she could help me or if she could get someone to help me. She explained their open help concept and said she would work on training, then allowed me to walk out the door to give my business to a competitor.

Very informative! As busy as it was, we had great service and knowledgeable people who helped us in…read morepicking the right computer. Worth the time! We left feeling confident that we had the right computer in hand.

We came in for an upgrade and for help with an insurance claim. There were agents available and…read morenobody came up to help us until we asked for help. The person who helped us had a bad attitude and would not explain well when we further asked questions. Her name was Alyssa. She was incredibly rude and unkind. I have had much better Verizon experiences. I do not recommend coming to this store.

Luis was very helpful and patient and got us taken care of. Sometimes upgrading a cell phone feels…read morelike buying a car but Luis took care of us while we were in store. We had free Disney+ and Hulu and ESPN+ on an old plan and we understood that would end on the new plan but we could still get it as an add-on perk for $10/month. However, when we got home and tried to change to the new add-on perk, Verizon emailed us that this deal was not allowed where we live due to some weird state law. Spent two hours on the phone with CS, they couldn't do anything. Wife went back to the store today, spent another 90 minutes trying to resolve it with someone other than Luis, still couldn't help us. We are just out of luck, apparently. We can't possibly be the only ones trying to add that perk where we live. Verizon knew this was an issue and they still advertised it. Might've stuck with our cheaper previous plan if we had know this was going to turn into a thing.

They were very friendly and helpful! I highly recommend them for any work you need done!read more

I'm sure that they are good at phone window repair. I have a desktop. And they sure weren't at…read moreall good with that. NEVER going back. I "proceeded" to a repair shop that knew what they were doing with hard drives. IRepair charged me $100+ -- and messed up my desktop. Pay attention to all the bad reviews here.