3/20/26. Called optimum, eventually I spoke to Mohammed in the billing department…read more He explained that the Billing cycle is from the first of the month to the end of the month. They charge people in the middle of the month, so that they are certain they get paid. That seems unscrupulous. He inquiry why after 16 years I finally decided to leave? In a thumbnail description; it was because of the terrible service, or basically lack of it, the price goes up every year, and I just got tired of it.

Billing constantly going up. Pay for 500 speed and its very rare that I get over a hundred. Can…read morenever get anywhere on the phone with them thats if you can understand what their saying. Don't know how they stay in business. Awful company

The incompetence of Spectrum for them to deliver their services is the worst. Customer care has…read morezero clue with tech. Mentioned to them the main line from the road is on the road. Said have to wait days for someone to come look at it. Tech comes days laters. Says he cant do anything. Star link is sounding better every day. And for the prices I am being billed for is outrageous for the poor service that is provided.

I had service for about 2 years and it was great at first. I didn't have any issues with it but…read moreonce I upgraded my cell phone, it went down hill from there. First issue was that when I upgraded my phone, I was never sent anything via email to return my phones. So I eventually forgot about it until my sister suddenly realized that we never received any emails from Spectrum. So I called and was told that basically they had sent it, which was a lie. I didn't receive a return label from them at all. I was also told that I was responsible for paying the full amount for the phones and that they weren't responsible for this mistake. Even though it was CLEARLY their fault. So buyers beware.

This was my second stop after the first spectrum store I went to was out of modems. I was in bad…read moremood especially after moving apartments but Michelle was so sweet and helpful and made the process seamless. No line and I was in and out !

Terrible service. I battled with them for months and had many service requests to fix the wifi…read moreissue, which was never fixed. I spent hours of my time dealing with them without a resolution. I finally cancelled and am so much happier. Go with a different provider. My service was meant to be turned off at the end of the day, but was turned off in the morning. When I called to have it turned back on, I was told the only way to do that was to open a new account. Even though I told them not to, she did it anyway and I was charged an additional $30 that was never refunded. Three minths later, endless harassing calls to pay them even though I was told I wouldn't owe anymore money. I finally paid to get then to stop and filed a dispute with the better business bureau. Do not waste your time or money with them.

I wasn't sure if my TV was able to be fixed or not and with the current sales I wanted to make a…read moredecision quickly. I called around to several places, but The Good Guys were the only one to provide me with FREE feedback. If the time comes that I need to have anything repaired, I will contact them first!

Really knew their stuff. No nonsense and very friendly. We had a tv that sat here unused for a…read moreyear. We finally called Carl and we had that puppy back up and BETTER than new within 10 days- and included ordering the part.

I recently bought a stackable washer and dryer at Sandy's. The process was very easy. They helped…read moreme figure out which one would be best for my space, which was very tight. The guys who installed the unit were friendly and professional and worked hard to get my old unit out and the new one in. Sandy called me afterward to make sure that I was happy with everything. Not sure that would happen with a big box store. That is the benefit of buying through a small local business! #supportlocalbusinesses

Sandy was responsive and very helpful. Replaced the gasket around my refrigerator door in record…read moretime. It was a joy to not hear the beeping anymore.

What can I say working here at Viacom 345 Hudson location has been a such great experience. Many…read morefriendly faces and many work alcoholics! This location would be considered the little brother/sister of the bigger location located around time square. Definitely an enjoyable work place with great perks and events.

Internet is good. Phone service and Customer service is terrible! I have been a customer for less…read morethan 2 weeks and I have called Frontier 10 times. Someone came out to fix the phone problems but never tested the connections....I still have the problem. I emailed the CEO of Frontier as well as the CEO of Verizon...as Frontier is now a Verizon Company. No response yet!

How is customer service closed on a Saturday? What happened to the 24 hr service? This is not good,…read moreclose early 5/6pm but not closed on the weekends.

Today I went to switch from T-Mobile to Spectrum for my mobile phone. I was there for 3 hours but…read moreit wasn't because of spectrum, it was because of T-Mobile. Kaitlyn was such a patient person, very helpful and gave me such an amazing customer service. I did make a reservation before I got to the store, which made my wait time super short. 3 minute wait! Miguel was another person who helped keep my momentum up and the manager Lilli was attentive and readily available to answer any questions I had. This store definitely is TWO THUMBS UP in my book! I walked out with 2 iPhone 15s and if it wasn't for the ban on Apple Watches, I was gonna get one too.

Do not visit this location. Some customer service assistants are ok. Most are not. They walk around…read moretalking to one another and texting on their phones. When you are finally attended, they are unfriendly and incompetent - they are not able to answer simple questions and tell you to call customer service instead. Why have a physical store then? An embarrassment to the neighborhood and to the Latin community. Hire staff trained in customer service practices not just bodies who walk around doing nothing, killing time for a paycheck.

I have never dealt with a more inefficient, unprofessional company. They are unreliable and…read moreincompetent. There are nothing but issues and these are never remedied quickly. I rarely write a negative review, but I am imploring all business owners looking to use this company, to reconsider. They talk a good game during their sales pitch, but once you sign, there is nothing but trouble.

Well after months of back and forth they finally recognized and admitted their software does not…read morework properly. They then promised to give us a credit for the inconvenience, now they accuse me of not returning the contacts phone calls. I requested the name of the person the date of the calls they say I did not return. We have call accounting, guess what they can not tell me who called and when. They are not to be trusted. Run! Do not use them.