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    Consolidated Communications

    1.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    6 years ago

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    Kelley D.

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    9 years ago

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    Verizon

    Verizon

    2.4
    (27 reviews)
    $$

    Terrible place. Lack of knowledge is one. The most though is the flippant and caustic attitude of…read morethe woman who helped us which is a stretch to say help. Her attitude is comparable to a McDonald's employee. She shouldn't be working there if she hates her job so much.

    I wish I didn't even have to leave one star. First, I called…read morethe number provided on Yelp. It took me 6 minutes, a robot, and a conversation with someone in India to actually talk to a person in the store itself. Here's the last 30 days: I was contacted by a representative of Verizon (Greg) to try their 5G Wifi service for $25 per month. They told me that I was pre approved based on my years with Verizon and my address. It would be $25/mo but the first 30 days would be free. I called a day later to confirm with Greg, and that's when he told me I actually don't qualify based on my address, even though my address is what qualified me to receive a call from him to begin with. Five days later, I get another call from Greg that the system refreshed and I now qualify again, so we go ahead with the deal. I retained my previous Wifi just in case, because I was trying the 30 day free trial. Within three weeks, the service was spotty and I saw it would not work for me. I have an entire week left of my 30 day trial, and I try to text Greg from the number he provided and he never returned my text. I went in store to return the internet set. It was cancelled, and that's when I saw I was charged $50 extra in my monthly bill. I asked AJ, the manager, what that was about, and he said he was unable to help with any kind of billing issue. You're a manager...what? So now I'm currently in the store on a long hold with the billing Dept waiting for a resolution. They're trying to make this charge and surcharge make sense as they cancel, but it's a stretch. IN STORE calling to resolve this, where on the phone they tell me that they don't have confirmation in their system that they have the internet set. IM IN THE STORE WITH THE BOX. AJ confirms that they have the box and gives the confirmation number, but they said it still doesn't show in their system so I will have to wait to see it show, and I will not be refunded but I will be CREDITED to my account. I did not ask for a credit, I want it refunded to my original method of payment. I have to wait for the WAREHOUSE to receive the internet set, then after 24 hours I should receive my refund. Then AJ says we should call billing Dept....that's who we were just on the phone with. He has also had one headphone in this entire time. Management not being aware make this even more frustrating. Verizon does not treat its customers well, overcharges, double charges, and adds surcharges. They make it impossible to get in contact with a customer service representative on the phone, and they know since they have the best coverage, you won't leave. Really bad customer care. If you need to have the cell coverage, sure go with them, but absolutely do not get any other service.

    Consolidated Communications - televisionserviceproviders - Updated June 2026

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