I have never dealt with a more inefficient, unprofessional company. They are unreliable and…read moreincompetent. There are nothing but issues and these are never remedied quickly. I rarely write a negative review, but I am imploring all business owners looking to use this company, to reconsider. They talk a good game during their sales pitch, but once you sign, there is nothing but trouble.

Well after months of back and forth they finally recognized and admitted their software does not…read morework properly. They then promised to give us a credit for the inconvenience, now they accuse me of not returning the contacts phone calls. I requested the name of the person the date of the calls they say I did not return. We have call accounting, guess what they can not tell me who called and when. They are not to be trusted. Run! Do not use them.

I'm not bashing fios just want to share my experience. My parents had optimum for many years! They…read moreare elderly. Needed to save money. Reached out to Verizon fios. A man came out and hooked them up with what they needed. The service didn't work. They refused to come fix it. Said it's not their problem. So Optimum came and saw the mistake. They offered to fix it. Due to their kindness we stayed with them. I was furious with how they treated the elderly. I called and they still didn't care. So being a Verizon customer since I was 16, now 41. I switched due to this. Disrespect towards the elderly I will not tolerate!

As a new customer, Tony "required" that I have a technician visit my apartment to get my internet…read morestarted when I told him him I could do it myself. The technician came to literally just plug in a modem. I paid $100 to have a technician do nothing more complicated than change a light bulb. They'll obviously try to swindle you whatever it takes. Not happy.

This is written to acknowledge the fantastic, professional, and polite service extended to me by…read moreBryant at the Newburgh, NY store . He was completely thorough and left " no stone unturned" in making certain that I left the store COMPLETELY satisfied and ready with all I required. Verizon is very fortunate to have this Gentleman in their employ and I just wish that other interactions with other companies were as professional as this was today. Bryant is to be commended.

Terrible place. Lack of knowledge is one. The most though is the flippant and caustic attitude of…read morethe woman who helped us which is a stretch to say help. Her attitude is comparable to a McDonald's employee. She shouldn't be working there if she hates her job so much.

Thank god for for George's. When Directv let me down and made me wait three days for a service…read morecall. George's jumped in and saved the day by coming by the next day. The technician was professional and immediately fixed the problem. These guys are great. Thank you.

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

Not to disregard the very negative comments of the other two reviewers of this store, Michael the…read moremanager was great. He gave me a quote over the phone for the replacement of my battery and when I came in later in the day he repaired it while I waited. Granted, there were a lot of distractions, but he was very professional and an all-around good guy. So the takeaway with any of these local cable stores is ask questions, make sure you get accurate information and engage with the people you're working with based on the way they treat you.

I went for a new phone and the girl tried to charge me 560 for a 210 phone. So I called another…read morestore he said 265.then I called website it will come out to 212.they make commission I get that but this store is ripping people off and it's crazy. Never again ill go there and that's boost mobile I think 275 lower Broadway Newburgh ny

Backup support. Picks up the phone and answers the questions. Problem solved…read more New problem is with Yelp - requiring 85 more characters to post this review.

Poor service. likes to call people crazy and say that they're liars because they point out facts…read morelike why sell doesn't matter what they pay for the phone knowing that they're in a jam one that you say is unlocked but yet now he still has to pay to use his services because it wasn't fully unlocked. Apparently I don't know, but that's not even the problem. The problem is the not even five months old and . It shuts off after being on the phone for 15 minutes so what good is that phone? I don't care how much you paid for it every time I post to them they ignore my messages. They delete post from Facebook so I figured let's do a yelp review. Maybe it'll get the point and stop making it look like it's my problem when it's their problem instead of apologizing instead of offering something they sit there and call me crazy and call me a liar. Really wish I could post a video of the glitching phone.

I've had no issue with service nor do I have any customer service complaints. They always help me…read moreand speak to me with respect whether over the phone or in the walk in office. Only rated four stars because the cable was very pricey but I've kept their internet solely because I rarely have an outage or issue and when I had ONE issue, I wasn't even aware of it and the gentleman called to say he had time to stop by to fix it, he noticed a signal issue. He came that night and gave us a new router. Wonderful place.

3/20/26. Called optimum, eventually I spoke to Mohammed in the billing department…read more He explained that the Billing cycle is from the first of the month to the end of the month. They charge people in the middle of the month, so that they are certain they get paid. That seems unscrupulous. He inquiry why after 16 years I finally decided to leave? In a thumbnail description; it was because of the terrible service, or basically lack of it, the price goes up every year, and I just got tired of it.