I'm not bashing fios just want to share my experience. My parents had optimum for many years! They…read moreare elderly. Needed to save money. Reached out to Verizon fios. A man came out and hooked them up with what they needed. The service didn't work. They refused to come fix it. Said it's not their problem. So Optimum came and saw the mistake. They offered to fix it. Due to their kindness we stayed with them. I was furious with how they treated the elderly. I called and they still didn't care. So being a Verizon customer since I was 16, now 41. I switched due to this. Disrespect towards the elderly I will not tolerate!

As a new customer, Tony "required" that I have a technician visit my apartment to get my internet…read morestarted when I told him him I could do it myself. The technician came to literally just plug in a modem. I paid $100 to have a technician do nothing more complicated than change a light bulb. They'll obviously try to swindle you whatever it takes. Not happy.

Terrible place. Lack of knowledge is one. The most though is the flippant and caustic attitude of…read morethe woman who helped us which is a stretch to say help. Her attitude is comparable to a McDonald's employee. She shouldn't be working there if she hates her job so much.

I wish I didn't even have to leave one star. First, I called…read morethe number provided on Yelp. It took me 6 minutes, a robot, and a conversation with someone in India to actually talk to a person in the store itself. Here's the last 30 days: I was contacted by a representative of Verizon (Greg) to try their 5G Wifi service for $25 per month. They told me that I was pre approved based on my years with Verizon and my address. It would be $25/mo but the first 30 days would be free. I called a day later to confirm with Greg, and that's when he told me I actually don't qualify based on my address, even though my address is what qualified me to receive a call from him to begin with. Five days later, I get another call from Greg that the system refreshed and I now qualify again, so we go ahead with the deal. I retained my previous Wifi just in case, because I was trying the 30 day free trial. Within three weeks, the service was spotty and I saw it would not work for me. I have an entire week left of my 30 day trial, and I try to text Greg from the number he provided and he never returned my text. I went in store to return the internet set. It was cancelled, and that's when I saw I was charged $50 extra in my monthly bill. I asked AJ, the manager, what that was about, and he said he was unable to help with any kind of billing issue. You're a manager...what? So now I'm currently in the store on a long hold with the billing Dept waiting for a resolution. They're trying to make this charge and surcharge make sense as they cancel, but it's a stretch. IN STORE calling to resolve this, where on the phone they tell me that they don't have confirmation in their system that they have the internet set. IM IN THE STORE WITH THE BOX. AJ confirms that they have the box and gives the confirmation number, but they said it still doesn't show in their system so I will have to wait to see it show, and I will not be refunded but I will be CREDITED to my account. I did not ask for a credit, I want it refunded to my original method of payment. I have to wait for the WAREHOUSE to receive the internet set, then after 24 hours I should receive my refund. Then AJ says we should call billing Dept....that's who we were just on the phone with. He has also had one headphone in this entire time. Management not being aware make this even more frustrating. Verizon does not treat its customers well, overcharges, double charges, and adds surcharges. They make it impossible to get in contact with a customer service representative on the phone, and they know since they have the best coverage, you won't leave. Really bad customer care. If you need to have the cell coverage, sure go with them, but absolutely do not get any other service.

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

I highly recommend George's TV. Recently, I had George's TV install 2 large flat screen TVs and a…read morecomplicated home theater system in my home. He programmed everything, explained how to operate the remotes. He didn't leave until everything worked perfectly. Bobby and his crew were always on time, knowledgeable and his price was very fair compared to the other companies that I spoke with. Dealing with the owner of a small family business makes all the difference in the world. . Brian S. Great Neck.

I went for a new phone and the girl tried to charge me 560 for a 210 phone. So I called another…read morestore he said 265.then I called website it will come out to 212.they make commission I get that but this store is ripping people off and it's crazy. Never again ill go there and that's boost mobile I think 275 lower Broadway Newburgh ny

I went in to replace my screen with Mike, the manager. My mistake was to leave the phone in the…read morefirst place. I've had screens replaced in 10 minutes or less in Manhattan, and I'm happy to pay the $100. I went to get something to eat, came back and got "Oh, shit man, I'm starting it now!" This happened three or four times. Coffee. Lunch. Another coffee. Walking around the hood. THREE hours later he gives me the phone. I get lost, and get in my car. Later that night the phone is lagging, can't text, and Mike blames the screen. Okay, shit happens. I bring the phone in at 11. THREE HOURS LATER I get it back with the same bullshit stories, and guess what? The screen is "no good" according to Mike. He offers to replace it or give me my money back. I opted for the money back. He gave me $30. Out of the $100 I spent. What a clown. Stay far away.

Poor service. likes to call people crazy and say that they're liars because they point out facts…read morelike why sell doesn't matter what they pay for the phone knowing that they're in a jam one that you say is unlocked but yet now he still has to pay to use his services because it wasn't fully unlocked. Apparently I don't know, but that's not even the problem. The problem is the not even five months old and . It shuts off after being on the phone for 15 minutes so what good is that phone? I don't care how much you paid for it every time I post to them they ignore my messages. They delete post from Facebook so I figured let's do a yelp review. Maybe it'll get the point and stop making it look like it's my problem when it's their problem instead of apologizing instead of offering something they sit there and call me crazy and call me a liar. Really wish I could post a video of the glitching phone.

Backup support. Picks up the phone and answers the questions. Problem solved…read more New problem is with Yelp - requiring 85 more characters to post this review.