Went to the store twice in one week to purchase a kids sync up 2 watch and have it operational…read morebefore I left the store. Two employees tried to help me when I was there the first time but the store was getting busy and i was asked if I could finish setting it up at home. I could not get a receipt for the purchase of the Watch or the accessories that I also purchased , because I was told the printer was down. I was told I would get the receipt via email . I never received the receipts . Today , a day later, I still can't get the Watch to work. I bring it back to the store. A Young girl just starting out asked another employee working for help. The employee came over dressed very sloppy and never introduced herself and had an attitude from the start . Very unprofessional. An hour goes by they can still not get the Watch to work. I suggest maybe it's the Sims card they try that still can't get it to work. She was also on the phone with I believe another store trying to get the Watch to work in between walking away. The incompetency with this employee is over the top. They should not employ anyone that does not know what they are doing. Better training and acknowledgment of the product is desperately needed. Very inconvenient to the customer. Some more time passed and I suggest maybe it's the watch itself maybe there's a defect with the watch possibly. Now I am asked if I have a receipt. I explained I do not printer was down and one was not emailed to me as promised. She basically told me no receipt no service. As you can imagine, I was very upset at this point . She put everything back into the original box and told me to call customer service and leave "her" store! How are you going to send a customer away one that has been with T-Mobile over 30 years, with a Watch that was purchased at that store that doesn't work?! I asked for her name she refused to give it. I asked what the manager's name was and phone number she refused to give it. I asked her what the corporate number of T-Mobile would be, and she refused to give it . I found out on my own through another local T Mobile Store that The employee's name is Christina. I will be filing a complaint with corporate and if it is individually owned definitely the Better Business Bureau. The manager's name is Lennon. I received his phone number as well . I called several times and He did not pick up. I left a voicemail and He did not return my call. Very bad customer service. The T-Mobile store not a mile down the road fixed my watch within three minutes. The lack of training and incompetency of this employee should be reevaluated.

This store SUCKS!!!!!First visit i went in to inquire about the cost of adding another line to my…read moreservice plan. After going over the cost i opted not to go though with the additional line. Left the store and signed no documents. The next day to my surprise i got a text from T-Mobile thanking me for opening an additional line. This T-Mobile store had gone ahead and opened an additional line on my account without my permission. I contacted T-Mobile, stated my issue and they cancelled the line immediately. Fast forward 2 months later i upgraded my phone and added a second line at a corporate T-Mobile store without issues. After 2 days of having the new phones l started having issues with the volume on one and the screen freezing on the other. I contacted T-Mobile via phone and they transferred me to Apple for additional trouble-shooting. When the Apple rep was unable to remedy the issues with the volume and freezing, he suggested i take the phones to a T-Mobile store for an exchange. I had 15 days to exchange the phones. Against my better judgment l again visited this T-Mobile location, what a mistake. Rick an older gentleman greeted me, i explained my situation. He seemed a little reluctant and kept asking if i was sure that the phones were having issues. He kept finding excuses and after about 10 minutes i got annoyed and told him to keep his suggestions i wanted to exchange the phones. Rick then went and consulted with John who came over and again gave me the run around. When i asked if he was the Manager he ignored me the first time when i asked again he walked off. I addressed "John" which was what his name tag said and for the third time i asked if he was the manager he rudely said "I guess". In my opinion they didn't want to exchange the phone and it was their hope that i would get fed up and walk out. This is totally unacceptable behavior for a manager. Rick was totally clueless and it was clear that he did not know what he was doing. John the manager was unprofessional and even less helpful. The process of exchanging 2 new phones took him almost 2 hours. He couldn't figure out how to even turn on the new phone. Simple questions regarding syncing my stored info he said he didn't know. Most of the 2 hours spent at the store l was figuring out how to set up the new phones myself. Rick kept going back and forth to John to inquire about everything. 3 days later l contacted T-Mobile customer care regarding an unrelated issue. While going over my account l was notified that an additional service plan was added to my account. So l had 3 service plan for only 2 phones. When l inquire when the 3rd service plan was added low and behold it was the day l visited this location and was helped by clueless RICK. I will and would not recommend this T-MOBILE location. If you are not vigilant, you will end up with some unauthorized service added to your account without your permission and knowledge......fraud alert for this location.

Tasmanika was extremely helpful and answered all our questions! It was a great experience. We will…read moredefinitely be back!

I went into the Newburgh NY route 300 location today for a new screen protector. There were 2…read moregentlemen helping customers & one guy Edmond sitting at the table. He looked up & seemed aggravated that I was there. He got up walked to me & never greeted me or anything, even after I said hello. I looked at him & said I need a new screen protector please. He said what's your #, I gave to him & he went to get one, put his hand out for the phone & then walked away from me to sit at the table instead of the counter but never spoke a word. He came handed me my phone, I said Ty & he responded by waking away. So unacceptable & rude. If you don't like your job, than don't be there. Treat people with kindness.