Thursday was the final straw for me I called about my bill yet again. I'm retired and have a land…read moreline but for some crazy reasons my bills are all over the place. 337. 218. 246. 172. So same crap.... So I decided to drop them and go to T-Mobile. My bill is 135. With internet. Kick rocks Verizon. You are terrible and I hope you crash. No stars you don't deserve any But unfortunately I have to to post this so

Choose Three Corners Verizon New Windsor Do not shop at the Route 300 Store!…read moreMy 85-year-old mother went to Verizon on Route 300 in Newburgh to address a landline issue that required in-person attention. The young man at the Route 300 Store lied to her and told her they were not a corporate store, which was not truthful. He told her this because he was not interested in helping her with a matter that would not make a commission. I believe the employees are salaried as it is a corporate store. The young man who worked there told us that we had to go to the Five Corners location in New Windsor, NY, because, according to him, they were a corporate store that dealt with those matters. The young man with orange-yellow hair, whose name I wish I knew, sent her to a non-corporate store to pawn us off. It was 100 degrees, and my mother had a hard time getting in and out of the car because of the heat. What he did was awful, mean, and malicious. I will be going to the manager later and calling Verizon to lodge a formal complaint. On the other hand, the New Windsor Store was the complete opposite Geoffrey Menda a sales associate at the New Windsor Store, was so helpful and wonderful in assisting to resolve a landline issue for my 85-year-old mother. He went above and beyond to resolve my mother's issue, which was challenging. He was professional and so kind, I would recommend him to anyone who wants to purchase a Verizon phone and plan. Thank you again, Geoffrey, for helping my mother. Truthfully, the customer service is so much better at 5 Corners Verizon than the Route 300 Newburgh Store. I would highly recommend Verizon 5 Corners' New Windsor

My husband had to get a new phone because the one he had broke he always has been an Android user…read morewhere for myself I always have been an I Phone user. My husband had went to T Mobile while I was at work to get his phone T Mobile was having a promotion on Motorola phones my husband purchased his and he also asked them If I could get the same deal that he got they told him yes. We went on Saturday, March 4, 2023. I went for the deal also because I had a 6S for years but the battery kept on being charged and charged it would be 100 percent but would really get low and keep on getting lower and lower. Service was excellent at T Mobile it was already busy with customers but we really didn't have to wait long at all which was a plus. Customers kept on coming in the door so that says a lot also. I would recommend to people that I know to go there. The employees that work there are very nice and know how to do their jobs the right way. My husband explained everything to the store employee that came to help us out he picked out a really nice case for my phone. He also said that the I phone and Android are different and that it might not store everything onto the Android phone but I kept my fingers crossed that it would work. And sure enough some things didn't go over. I'M REALLY PISSED about that because my Yelp Reviews that I had on the I Phone didn't go over on to the Motorola Phone I've done 48 Yelp Reviews 71 photos I even became Elite in 2023. I have to start over because on this new phone I have nothing of Yelp. I had to change my Email I opened up Facebook I've never had Facebook on the I Phone but I sure do now. I just wish that I didn't have to start over because I switched phones. Also being that I switched my Email I'm not getting the Emails that people are sending because they don't know that I had to switch Emails and I have no way of letting them know right now that I switched because I don't have the information. Let's see how long that it would take for me to do 48 Reviews and 71 photos again for my Yelp Reviews.

I went into the Newburgh NY route 300 location today for a new screen protector. There were 2…read moregentlemen helping customers & one guy Edmond sitting at the table. He looked up & seemed aggravated that I was there. He got up walked to me & never greeted me or anything, even after I said hello. I looked at him & said I need a new screen protector please. He said what's your #, I gave to him & he went to get one, put his hand out for the phone & then walked away from me to sit at the table instead of the counter but never spoke a word. He came handed me my phone, I said Ty & he responded by waking away. So unacceptable & rude. If you don't like your job, than don't be there. Treat people with kindness.