Tasmanika was extremely helpful and answered all our questions! It was a great experience. We will definitely be back!

I went into the Newburgh NY route 300 location today for a new screen protector. There were 2 gentlemen helping customers & one guy Edmond sitting at the table. He looked up & seemed aggravated that I was there. He got up walked to me & never greeted me or anything, even after I said hello. I looked at him & said I need a new screen protector please. He said what's your #, I gave to him & he went to get one, put his hand out for the phone & then walked away from me to sit at the table instead of the counter but never spoke a word. He came handed me my phone, I said Ty & he responded by waking away. So unacceptable & rude. If you don't like your job, than don't be there. Treat people with kindness. read more

Had a disaster happen with T-Mobile customer service transferring the wrong line while opening a new account in store and changing my plan type amongst other things. Krista was a saint and had so much patience with the issues. She helped so much, highly highly recommend her. She got everything sorted out and even stayed a bit late after closing. 10/10 experience with Krista, 0/10 for customer service on the phone. read more

I gave five stars this time because of the attendant Sam. She really understood how to do her job. She was a great conversationalist really took care of the concerns we had was able to change over the phones phone lines and any modifications. We needed in a timely fashion. And even stay late for us. read more

Pretty horrible experience overall. I went in wanting to switch providers from Verizon to T-Mobile for two phones. They told me one phone was provider locked and couldn't be switched over. However, the other phone they stated was perfectly fine and could be switched over to T-Mobile. I ended up spending over 4 HOURS waiting in the store for them to do this. After being there so long, they told me that my phone was also provider locked and they couldn't switch it over. I ended up having to get the $115 I paid just to START the plans refunded and go to Verizon. It ended up being a complete waste of time. It was very clear that the employees really only cared about making money off of commissions. read more

My husband had to get a new phone because the one he had broke he always has been an Android user where for myself I always have been an I Phone user. My husband had went to T Mobile while I was at work to get his phone T Mobile was having a promotion on Motorola phones my husband purchased his and he also asked them If I could get the same deal that he got they told him yes. We went on Saturday, March 4, 2023. I went for the deal also because I had a 6S for years but the battery kept on being charged and charged it would be 100 percent but would really get low and keep on getting lower and lower. Service was excellent at T Mobile it was already busy with customers but we really didn't have to wait long at all which was a plus. Customers kept on coming in the door so that says a lot also. I would recommend to people that I know to go there. The employees that work there are very nice and know how to do their jobs the right way. My husband explained everything to the store employee that came to help us out he picked out a really nice case for my phone. He also said that the I phone and Android are different and that it might not store everything onto the Android phone but I kept my fingers crossed that it would work. And sure enough some things didn't go over. I'M REALLY PISSED about that because my Yelp Reviews that I had on the I Phone didn't go over on to the Motorola Phone I've done 48 Yelp Reviews 71 photos I even became Elite in 2023. I have to start over because on this new phone I have nothing of Yelp. I had to change my Email I opened up Facebook I've never had Facebook on the I Phone but I sure do now. I just wish that I didn't have to start over because I switched phones. Also being that I switched my Email I'm not getting the Emails that people are sending because they don't know that I had to switch Emails and I have no way of letting them know right now that I switched because I don't have the information. Let's see how long that it would take for me to do 48 Reviews and 71 photos again for my Yelp Reviews. read more

The customer service is hostile , I came in to upgrade my phone and I left feeling stupid for myself, thanks to Hispanic gentleman...

i On June 3, 2025 i had a great experience with t-mobile as soon as i walked in the door there was a sales representative at the door she greeted me and everyone else at the door as we walked in. she was great i walked in the store disappointed and when i left the store i was on cloud 9. My hot spot was not working to keep my ipad connected when i was traveling on the road as i explained to her my problem and she tried every task she could to get me back on track with my ipad . finally she realized it could have been the SIM card that I had just received in the mail so she solved my problem it was the SIM card and with all her patience she save the day. And that was the best day of my life because to have Wi-Fi on the road without interruptions is worth giving her a 5 star review. i wish i knew her name but she was the greeter at the entrance at the location 1217 NY-300 ste 3, in Newburgh, ny read more

Sam Johnson is an amazing Mobile Expert with T-Mobile (Sprint).. She has tremendous patience and a terrific sense of humor. She worked relentlessly to get us the best deals to renew our five iPhones for our business. And Sam took extra care that all our apps and info transferred completely. We highly recommend Sam and the T-Mobile team. We give her 10s across the board. We upgraded from our old iPhone 5s, 6s and 7 Pluses to iPhone 13s and without Sam's relentless persistence it would have been very difficult. Ask for Samantha Johnson read more

Superb Service and Care with Veronica at T-Mobile (Sprint)! My wife and I were ready to upgrade our old IPhone 11's - Our leases were up and we were still paying a ridiculous amount. We originally went to the T-Mobile store in Fishkill, because they are close to us. But walked out, as they just didn't (or it felt) know what they were doing and only later to find out that this store in Fishkill is not a corporate store, while the one at 1217 Route 300 in Newburgh is. I am just glad we walked out and made a trip across the bridge. We waited a few minutes and Veronica (lucky us) took care of us. She got us out of our old phones and into new IPhone 12's. We are actually paying less money now then we were. If you need a new IPhone or another brand, be sure to check the store out. Ask for Veronica and if she's not there, no doubt, all the staff there is incredible. We didn't see any cranky customers, just great music and happy faces. Thank you again Veronica and thank you to management for knowing who to hire! read more

T-Mobile - Ask for Veronica!!! The very best! - Mobile Phones Near Me - Newburgh, New York

They don't care about food customer service only about selling phones for their commission make everyone even if your going their for something simple wait hours sometimes to help you. Management is unprofessional and treat customers like garbage which interns causes the customers to get angry back. This store if horrible do not buy anything from them stay away from the one near cosmos. Signing up with company is bad. Unless u want to wait for hours all the time till it's convenient for them to assist you go to Verizon. read more

I honestly wouldn't recommend this place to anyone because of the workers there are a few in there that are nice but the one that I had I think his name was Tony was honestly the rudest person I've ever met kept cutting me off kept trying to speak over me didn't seem like he wanted to help me honestly he seemed bothered by me kind of passive aggressive and because of that I'm going to the one in Middletown. read more

The people that work at this store are more helpful than you'd ever expect with something like this. They make stressful phone experiences easier. read more

i went to "sprint" t mobile today to get a new phone....belen helped me, she was great...everything was great and everything was fine.....until i got home and relized i lost thousands of pictures taken over the past 5 years! every single picture of my best friend who died 4 years ago!!!!!!! every picture of my son, neices, nephews and friends for the past 5 years! i am so mad i coukd scream......not happy at all.....oh, and when i called i was told i was shit out of luck! awesome!!! read more