upgrade my 13 pro max to the 17 pro max while back and the hispanic women bit larger i assume, got…read moreupset at me for messing up the timing and transfer when she assumed i had the smaller storage plan and didn't really take a look at my phone at all, she was also venting about her bf on the phone with her friend for like a hour or two, then she said why i didn't tell her that she chose wrong, then when we finished she bought up a different phone and said it would be a up charge since she already finished the process so i just stuck with the 256gb i got instead, also calculated and told me to my face i lost her like 100-200$ or something i didn't really care tbh, just needed a working phone to last don't go here they just care about rushing and money. they act like it's there backyard and you don't even belong tbh like a bad sibling relationship

Don't bother getting a screen protector here. They're really expensive, but the promise is they'll…read morereplace them whenever you need it. The last three times I've been in there, they've told me that they don't have any replacement screen protectors available and that they're getting a shipment next week (three weeks in a row). I have the iPhone Pro Max 16, which is the newest model at the time of writing this. It's baffling to me that they don't have proper inventory for what should be a common item. I asked, "What if a new customer wanted to buy a screen protector today? Would they just be out of luck?" The employee said they have new screen protectors for my phone, but they're different from the warranty replacements. So, even if you did get the replacement, it's likely going to be a lower quality product than the one you bought at first. Just buy one on Amazon for like $10, you could replace it that way 5 times for the same price.

Karl M was extremely helpful and provided an amazing customer experience for me helping me with my…read morephone which needed my esim card fixed. He was a complete and utter professional and was outstanding! Will be back to the store if I need any thing else in the future. Would recommend highly!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Newburgh store today.

Went to the store twice in one week to purchase a kids sync up 2 watch and have it operational…read morebefore I left the store. Two employees tried to help me when I was there the first time but the store was getting busy and i was asked if I could finish setting it up at home. I could not get a receipt for the purchase of the Watch or the accessories that I also purchased , because I was told the printer was down. I was told I would get the receipt via email . I never received the receipts . Today , a day later, I still can't get the Watch to work. I bring it back to the store. A Young girl just starting out asked another employee working for help. The employee came over dressed very sloppy and never introduced herself and had an attitude from the start . Very unprofessional. An hour goes by they can still not get the Watch to work. I suggest maybe it's the Sims card they try that still can't get it to work. She was also on the phone with I believe another store trying to get the Watch to work in between walking away. The incompetency with this employee is over the top. They should not employ anyone that does not know what they are doing. Better training and acknowledgment of the product is desperately needed. Very inconvenient to the customer. Some more time passed and I suggest maybe it's the watch itself maybe there's a defect with the watch possibly. Now I am asked if I have a receipt. I explained I do not printer was down and one was not emailed to me as promised. She basically told me no receipt no service. As you can imagine, I was very upset at this point . She put everything back into the original box and told me to call customer service and leave "her" store! How are you going to send a customer away one that has been with T-Mobile over 30 years, with a Watch that was purchased at that store that doesn't work?! I asked for her name she refused to give it. I asked what the manager's name was and phone number she refused to give it. I asked her what the corporate number of T-Mobile would be, and she refused to give it . I found out on my own through another local T Mobile Store that The employee's name is Christina. I will be filing a complaint with corporate and if it is individually owned definitely the Better Business Bureau. The manager's name is Lennon. I received his phone number as well . I called several times and He did not pick up. I left a voicemail and He did not return my call. Very bad customer service. The T-Mobile store not a mile down the road fixed my watch within three minutes. The lack of training and incompetency of this employee should be reevaluated.

This store SUCKS!!!!!First visit i went in to inquire about the cost of adding another line to my…read moreservice plan. After going over the cost i opted not to go though with the additional line. Left the store and signed no documents. The next day to my surprise i got a text from T-Mobile thanking me for opening an additional line. This T-Mobile store had gone ahead and opened an additional line on my account without my permission. I contacted T-Mobile, stated my issue and they cancelled the line immediately. Fast forward 2 months later i upgraded my phone and added a second line at a corporate T-Mobile store without issues. After 2 days of having the new phones l started having issues with the volume on one and the screen freezing on the other. I contacted T-Mobile via phone and they transferred me to Apple for additional trouble-shooting. When the Apple rep was unable to remedy the issues with the volume and freezing, he suggested i take the phones to a T-Mobile store for an exchange. I had 15 days to exchange the phones. Against my better judgment l again visited this T-Mobile location, what a mistake. Rick an older gentleman greeted me, i explained my situation. He seemed a little reluctant and kept asking if i was sure that the phones were having issues. He kept finding excuses and after about 10 minutes i got annoyed and told him to keep his suggestions i wanted to exchange the phones. Rick then went and consulted with John who came over and again gave me the run around. When i asked if he was the Manager he ignored me the first time when i asked again he walked off. I addressed "John" which was what his name tag said and for the third time i asked if he was the manager he rudely said "I guess". In my opinion they didn't want to exchange the phone and it was their hope that i would get fed up and walk out. This is totally unacceptable behavior for a manager. Rick was totally clueless and it was clear that he did not know what he was doing. John the manager was unprofessional and even less helpful. The process of exchanging 2 new phones took him almost 2 hours. He couldn't figure out how to even turn on the new phone. Simple questions regarding syncing my stored info he said he didn't know. Most of the 2 hours spent at the store l was figuring out how to set up the new phones myself. Rick kept going back and forth to John to inquire about everything. 3 days later l contacted T-Mobile customer care regarding an unrelated issue. While going over my account l was notified that an additional service plan was added to my account. So l had 3 service plan for only 2 phones. When l inquire when the 3rd service plan was added low and behold it was the day l visited this location and was helped by clueless RICK. I will and would not recommend this T-MOBILE location. If you are not vigilant, you will end up with some unauthorized service added to your account without your permission and knowledge......fraud alert for this location.

Parking in that strip mall is awful, getting out of the place is even worse…read more.. ..however the personnel manning the store make that hassle worth every minute. Customer service is absolutely unparallelled. Anytime I've ever had an issue with my phone or service they acted accordingly and made sure I was taken care.

They offer no solution to getting a new phone when not the account holder, won't call for…read moreauthorization or anything and simply say they can't help.

This is written to acknowledge the fantastic, professional, and polite service extended to me by…read moreBryant at the Newburgh, NY store . He was completely thorough and left " no stone unturned" in making certain that I left the store COMPLETELY satisfied and ready with all I required. Verizon is very fortunate to have this Gentleman in their employ and I just wish that other interactions with other companies were as professional as this was today. Bryant is to be commended.

Terrible place. Lack of knowledge is one. The most though is the flippant and caustic attitude of…read morethe woman who helped us which is a stretch to say help. Her attitude is comparable to a McDonald's employee. She shouldn't be working there if she hates her job so much.