Got 2 new phones and Mike was very helpful. Great customer service skills! Need a new phone he's…read morewho you want to see.

amazing customer service, explains things as they should. Perfect employees and very respectful and…read morekind!

Excellent service. They replaced my charging port while I waited, saving me from having to make a…read morevery expensive upgrade that I didn't otherwise need.

This is the place to go in the Port Jervis, Matamoras and Milford area for a new phone or if in…read moreneed of a repair. We came in initially for a cracked screen issue - which was done very quickly and to our satisfaction. We noticed a nice selection of new phones and the owner Terrence couldn't have been more knowledgeable in regards to every manufacturer's products. Terrence also made 100% sure that we were happy with our purchase. A repeat customer is what he gets in return. A+ in all aspects of customer satisfaction.

Went to the 204 North St. store in Middletown NY yesterday. Gabriel was very helpful in upgrading…read moreme from my Samsung A02 to an A16. I did go on a very hot Monday and had the store to myself. This certainly helped with the attention that I got. Just wanted to give Kudos to Gabriel. Do with Boost had kept the location at the Galleria mall but I guess rents were too expensive. Thanks Gabriel!

Boost device protection is the lowest quality every ,and I wouldn't recommend this plan for anyone…read more The day my iPhone malfunction, thee young Spanish woman states that she is not able file a claim in the store and I would have to send my old phone in with a clam number ,that I wasn't able to obtain from myphoneguardian.com , because my service was canceled, and changed over to another service the day I went to file a clam, Mr or Miss Johnson , or Kym wasn't helpful .They need to go out of busy .not good at all. Dutchess County Resident

Went here Yesterday Wednesday June 14th 2023 to pick up a photo that i had ordered online for the…read moreone hour pickup. Again, order was ready quickly, and probably within the hour time frame. went to the right place this time, and there was actually 2 people in front of me, also picking up photos. Luckily didn't have to wait long, as someone noticed that there was a line, and helped the customers in front of me, and myself. Easy pickup, photo came out beautiful. Will definitely use this service again!

Purchase an item from the bakery area, the date says 12/02/18. The product was stale. Do much…read morebetter with your bakery items... I will not purchase anything from that area again.

Finally was able to return my Motorola G Series Yesterday (6/6/23). Walked in no one was there, Liz…read morecame out from the back, and immediately helped me with my return. She did seem upset that i talked to corporate about their low stock, and it could be my luck, but especially if one wants a particular phone, it can be really frustrating if a local store don't have what one has in mind. Plus not to mention everytime i go, it seems that they always have a low stock on phones. Anyways, she also did apologize for my prior visit the day prior where i tried to return my phone and had to wait, however stated that each person needs their turn. Which i understand, however again, it's just a simple return. Also feedback: she told me that i will only get refunded for the phone and not the screen protector or case. While i accept Metro's policy, this is foolish in a sense because i don't have the same cell phone, and unless i can use the case and the screen protector on my current phone, it is kind of odd to not be able to get a refund for that. However, i got a refund for the phone and that's all that matters.Easy refund process. For anyone else, to return one has 14 days from the date of purchase to return the phone, you must have the credit/debit card that you used to purchase the phone with handy with you. Refunds will post from 3-5 business days (which i wasn't told, not that i didn't find out) i have my current phone where the sim card is in it from metro, so i am still using its service. May consider another location if i ever need a new phone.

Today's review is just for Jason who was working on 5/6/24 and was kind enough to help me find my…read morelost set of keys. I had accidentally left them in the cup holder of the cart and left. When I realized my keys were gone, I ran back to look for my cart, but the cart was gone. I immediately panicked but Jason was calm and went around the store checking all the customers carts and sure enough he found my keys! A lifesaver - thank you Jason - you get 5 stars!