Nick did an amazing job replating my white gold rings! They glisten so well and look like new…read moreagain. Friendly and fast turn around. I also like that the work was done on the premesis rather than being shipped out. Thank you so much! When the time comes, I'll bring my watches here to have the batteries replaced.

Walking down Main St. Beacon we spotted a jewelry store and went in to find out if he changed watch…read morebatteries? There was another patron in there who was ecstatic with the repairs he did to her bracelet. The bracelet appeared to be high end. The store has a wide selection of new and vintage watches and jewelry. I noticed buffing and other machines to do repairs and/or modifications; to me it indicates he does the work on the premises rather than outsourcing. That's a comforting thought.

I wish I could give zero stars. I've never been more disrespected by a business in my entire life…read more I walked in because I was curious about getting a family heirloom cleaned and restored and the old lady sitting there grabbed it out of my hand, looked at it and told me it was worthless and to throw it away. I honestly couldn't believe she had the audacity to say that to a potential customer. Never come here, awful people.

Jeff and his staff are absolutely amazing. My now fiance and I stopped into his shop a few months…read moreago to look at rings. We had brought an engagement ring and diamond earrings that my father had given to my mother. My father passed away when I was very little so it was very sentimental for me to have their diamonds as a part of my future engagement ring. When I asked Jeff if he could incorporate them, he and his wife assured me that they would have no problem at all. I entrusted him with those pieces and he created a ring far beyond my wildest dreams. It is so beautiful. I am so thankful he was able to create something so gorgeous and also meaningful for me. I would never trust anyone else with such prized pieces. Thank you to Jeff Cowan. It really is perfect.

My wife purchased a Rolex as a gift from Rudy. I took it for repairs and it turns out to be a…read moreSTOLEN WATCH. Original owner has a police report and claim. Rudy has been giving us the run around for months. WE are dealing with the aftermath of being SOLD a STOLEN WATCH with no support from RUDY or the store. BUYER BEWARE

I've had the opposite experience with Rudy. If anything I'd call him judgmental and rude. My…read morehusband went into this store when shopping for my engagement ring. Being that we live in Beacon, he wanted to support local first. When my husband went in to browse and get some help, Rudy discouraged him from buying a ring...period. He told my husband he should bring me with him to shop for my own ring so he'd know that I'd like it...That trying to do otherwise was wouldn't work out and I'd probably hate it. WHAT?! My husband wanted to surprise me and knows me well enough to know what I'll like, thanks for your help! FYI my husband went to the diamond district and had a custom ring made that I LOVE...hope you didn't want that $8,000 Rudy! I also went in one morning to ask a question and see if I could get a cleaning done. He was short with me and dismissed me saying he couldn't clean my rings because he hadn't turned the machine on yet. Well first off all, you opened your shop on time and then went to get mail, leaving myself and two other customers confused, waiting for your return. Second of all, had you have been there, the machine would have been ready. Third of all, you didn't ask what time frame I was on, I had a few hours and could have came back. Again, hope you didn't want my money, I gave you a second shot since you're right down the street, and you failed...again. MY personal opinion? He see's myself as someone who looks young and won't spend money. Or saw my husband in his construction work clothes and thought the same thing and just didn't want to give us the time of day. Friendly? Not to us!

Anthony and Sue provide expert service and knowledge for repairs, stylish jewelry and quality…read moreproducts. They will help with all your jewelry needs. They offer a variety of gift items as well as personal items. Great price point.

Being from a family of jewelers, I'm very particular about who I will work with on my custom…read morepieces. A close friend of my mother's recommended Big Ben's when she wanted to have a couple of pieces repaired and restored. They did an amazing job. So much so that she wanted them to work on a very old, special piece left to me by my grandmother. For Christmas, Mom took me to meet Suzie who worked with us to redesign my Arlene Francis style diamond heart. It had a cross in it that we wanted to replace with another heart. Suzie made recommendations and was very helpful. Tony worked with us every step of the way and, with an eye toward perfection, told us he didn't think one arrangement would look as good and showed us another idea that would look better. I also asked him to repair a custom charm I had since I was a baby. When he was done, both pieces were exquisite. Big Ben's has a beautiful showroom and they are really friendly and experienced. If you don't see what you're looking for, they will order it. Their prices are fair but for the quality and service, it was worth every penny. Thank you, Tony and Suzie.

I bought one of the worst pieces of jewelry here. They really don't know what they're doing....poor…read morediamond settings that resulted in lost diamonds. DO BETTER FOR CUSTOMERS!!

Great service. Friendly and helpful staff. They even do jewelry repairs and battery replacements…read moreon watches.

INEPT!! Sized my rings WRONG!!! Can't even size a ring?!…read more Update to first review: I had to spend $6k at a reputable jeweler to fix my rings & get the setting I wanted. In doing so, I found out that I am wearing THREE (3) different sized rings thanks to Forever Jewelers sizing them wrong!!! I wear a 5.5. They made the new setting in a 6 & charged $600 to size my band but its a 7.25!! I tried to dispute the charge with my credit card & they argued it. I tried emailing them & they argued that I didn't give them a chance to fix the sizing issue. After making a ring I did not want, TWICE & screwing up the sizes, why would I trust them with my stones again?! I am so upset with what they did & their lack of customer service that I am filing paperwork to sue them in small claims court. I begged them to please take their incorrect setting back & they refuse to even answer my request. Instead, they show me a CAD drawing & claim that's what I ordered. They claim they have a receipt saying they made a 6 3/4. 6 3/4!! It's a 6 & a 7.25! They never showed me the CAD drawing during the order process!! I never knew one existed till They used it as their 'defense' with my American Express. BEWARE! Go to a certified Jeweler instead. if they can't size a ring, what else Can't they get right?

Forever Jewelers did such an amazing job on a repair for my engagement ring. It looks brand new…read more They are very friendly and trustworthy and I will use them for everything going forward.

Joe and Bridget are so helpful and knowledgeable. They will help you find the perfect piece.read more

Been to Joes many times with my family and friends. A few of my friends have delt with jewelry…read morebefore and told me Joes prices cant be beat. Joe and his wife are very helpful and treat you like family, you can do special orders, repairs or just buy from the store. Was their last week with a few friends and just ordered some special things for my wife. If you want quality, great deals from a honest guy see Joe or compare him to any other store hes the best around.

I went here a few times when I visited New York and I have to say, this is one of the cutest and…read morefriendliest stores I have been to in a long time! I'm so happy I have the option to shop online and have it shipped to me in Florida! The woman who works there, Carol, is so friendly and caters to everything I need. She seems to always know what goes with each outfit I describe to her. Not only that, my kids love the jewelry, as 14 year old girls should. I think they would spend all my money there if they could! I highly recommend coming here for all your accessory needs, and for a breath of fresh air with some good conversations! Love this place!