Karl M was extremely helpful and provided an amazing customer experience for me helping me with my…read morephone which needed my esim card fixed. He was a complete and utter professional and was outstanding! Will be back to the store if I need any thing else in the future. Would recommend highly!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Newburgh store today.

Went to the store twice in one week to purchase a kids sync up 2 watch and have it operational…read morebefore I left the store. Two employees tried to help me when I was there the first time but the store was getting busy and i was asked if I could finish setting it up at home. I could not get a receipt for the purchase of the Watch or the accessories that I also purchased , because I was told the printer was down. I was told I would get the receipt via email . I never received the receipts . Today , a day later, I still can't get the Watch to work. I bring it back to the store. A Young girl just starting out asked another employee working for help. The employee came over dressed very sloppy and never introduced herself and had an attitude from the start . Very unprofessional. An hour goes by they can still not get the Watch to work. I suggest maybe it's the Sims card they try that still can't get it to work. She was also on the phone with I believe another store trying to get the Watch to work in between walking away. The incompetency with this employee is over the top. They should not employ anyone that does not know what they are doing. Better training and acknowledgment of the product is desperately needed. Very inconvenient to the customer. Some more time passed and I suggest maybe it's the watch itself maybe there's a defect with the watch possibly. Now I am asked if I have a receipt. I explained I do not printer was down and one was not emailed to me as promised. She basically told me no receipt no service. As you can imagine, I was very upset at this point . She put everything back into the original box and told me to call customer service and leave "her" store! How are you going to send a customer away one that has been with T-Mobile over 30 years, with a Watch that was purchased at that store that doesn't work?! I asked for her name she refused to give it. I asked what the manager's name was and phone number she refused to give it. I asked her what the corporate number of T-Mobile would be, and she refused to give it . I found out on my own through another local T Mobile Store that The employee's name is Christina. I will be filing a complaint with corporate and if it is individually owned definitely the Better Business Bureau. The manager's name is Lennon. I received his phone number as well . I called several times and He did not pick up. I left a voicemail and He did not return my call. Very bad customer service. The T-Mobile store not a mile down the road fixed my watch within three minutes. The lack of training and incompetency of this employee should be reevaluated.

This store SUCKS!!!!!First visit i went in to inquire about the cost of adding another line to my…read moreservice plan. After going over the cost i opted not to go though with the additional line. Left the store and signed no documents. The next day to my surprise i got a text from T-Mobile thanking me for opening an additional line. This T-Mobile store had gone ahead and opened an additional line on my account without my permission. I contacted T-Mobile, stated my issue and they cancelled the line immediately. Fast forward 2 months later i upgraded my phone and added a second line at a corporate T-Mobile store without issues. After 2 days of having the new phones l started having issues with the volume on one and the screen freezing on the other. I contacted T-Mobile via phone and they transferred me to Apple for additional trouble-shooting. When the Apple rep was unable to remedy the issues with the volume and freezing, he suggested i take the phones to a T-Mobile store for an exchange. I had 15 days to exchange the phones. Against my better judgment l again visited this T-Mobile location, what a mistake. Rick an older gentleman greeted me, i explained my situation. He seemed a little reluctant and kept asking if i was sure that the phones were having issues. He kept finding excuses and after about 10 minutes i got annoyed and told him to keep his suggestions i wanted to exchange the phones. Rick then went and consulted with John who came over and again gave me the run around. When i asked if he was the Manager he ignored me the first time when i asked again he walked off. I addressed "John" which was what his name tag said and for the third time i asked if he was the manager he rudely said "I guess". In my opinion they didn't want to exchange the phone and it was their hope that i would get fed up and walk out. This is totally unacceptable behavior for a manager. Rick was totally clueless and it was clear that he did not know what he was doing. John the manager was unprofessional and even less helpful. The process of exchanging 2 new phones took him almost 2 hours. He couldn't figure out how to even turn on the new phone. Simple questions regarding syncing my stored info he said he didn't know. Most of the 2 hours spent at the store l was figuring out how to set up the new phones myself. Rick kept going back and forth to John to inquire about everything. 3 days later l contacted T-Mobile customer care regarding an unrelated issue. While going over my account l was notified that an additional service plan was added to my account. So l had 3 service plan for only 2 phones. When l inquire when the 3rd service plan was added low and behold it was the day l visited this location and was helped by clueless RICK. I will and would not recommend this T-MOBILE location. If you are not vigilant, you will end up with some unauthorized service added to your account without your permission and knowledge......fraud alert for this location.

They offer no solution to getting a new phone when not the account holder, won't call for…read moreauthorization or anything and simply say they can't help.

I wouldn't patronize Verizon as a company if they paid me money. This company is pompous in the way…read morethey approach customers. I'm a huge customer service guru. I expect to be treated with respect when I'm on the phone in regards to customer service. This company does nothing more than treat you with disrespect and distain. I have zero Verizon type services. I'd rather pay a little more for other companies services to get better customer service. This is one of the worst companies I have ever dealt with when disputing a charge. Good luck to you if you decide to patronize this crappy company.

This is written to acknowledge the fantastic, professional, and polite service extended to me by…read moreBryant at the Newburgh, NY store . He was completely thorough and left " no stone unturned" in making certain that I left the store COMPLETELY satisfied and ready with all I required. Verizon is very fortunate to have this Gentleman in their employ and I just wish that other interactions with other companies were as professional as this was today. Bryant is to be commended.

Terrible place. Lack of knowledge is one. The most though is the flippant and caustic attitude of…read morethe woman who helped us which is a stretch to say help. Her attitude is comparable to a McDonald's employee. She shouldn't be working there if she hates her job so much.

Tasmanika was extremely helpful and answered all our questions! It was a great experience. We will…read moredefinitely be back!

Had a disaster happen with T-Mobile customer service transferring the wrong line while opening a…read morenew account in store and changing my plan type amongst other things. Krista was a saint and had so much patience with the issues. She helped so much, highly highly recommend her. She got everything sorted out and even stayed a bit late after closing. 10/10 experience with Krista, 0/10 for customer service on the phone.

I had a broken screen so I messaged the business via Yelp. A quick response told me they had a…read morereplacement. I arrived the next morning and had a new screen installed within 30 minutes. Very efficient and affordable.

Excellent service. They replaced my charging port while I waited, saving me from having to make a…read morevery expensive upgrade that I didn't otherwise need.