GONE. This place…read moreclosed without warning or notifying existing clients. I had an appointment Friday afternoon and showed up to locked doors. They did however let me confirm my appointment on Wednesday. They were great when they were open, but this was very uncool. Bad form, Lonnie. Bad form.

Pam is a professional. My facial was so relaxing and the bit of massage on the shoulders and neck…read morehas me wanting to set up a regular massage with her soon too! Lovely quiet space to zen out when you need.

DO NOT do a membership with LaVida masssage. There are no benefits other than a few dollars saved…read more There are tons of restrictions on you if sign up with them. It's a waste of money.

Nice place. They have an introductory rate for new people. Shared parking in front. They sale the…read moreproducts they use. There is no relaxation area, etc. it's straight to the point here. No spa like experience. The masseuse I had was good. My biggest eat and only concern was the time difference. Paid for a 90 minute massage masseuse started late and ended early. So maybe they need to invest in locks and timers for their staff or train better so that this doesn't happen. There was a huge time discrepancy. They offered a small discount for the issue and coupon for next time I come. Hope you enjoy and are able to relax.

Spa Queen, here. Needed to decompress through a Luxexperience. I felt calm amd at ease throughout…read morethe process. I requested a tailored deep tissue and was guided through the process. The heated electronic beds are sturdy providing a safe space to unwind. Transition room feels cluttered but they have green tea and mints. I loved the inclusive comolementey 10 min HydroLuXe massage at the end of your session to further enhance the experience.

Massage was really good not rushed very relaxing. Beautiful. And clean. I had the Deep tissue…read moremassage with the add ons of hot and cold oil. Niccccce!

I've been coming here sporadically over the last year. Last February (11months) the cost of a 60…read moremin massage was $60. I went in today and they raised the price AGAIN. It's now $80 for the same massage/same time AND they just started charging fees to pay with a card....up to $5 depending on what massage you get. I really like one lady; I think she's the owner but there's another lady - the skinny one and she's AWFUL. Today I went in and she was on her phone DURING my massage! Leaving, texting, answering the phone should not be done while performing the service someone is paying for. My neck and arms were passed because she was too busy. The other lady I always see doesn't speak English and she only does feet in the front so every time a customer comes in the skinny one has to go help. I like that this place is relatively close to my house but it's time to just look for a new place to go. Don't go -- too expensive for the service you get. Rooms and bathroom are always clean and smells nice.

Finally some help! Desperate for relief from knee pain, I…read morecame in for an acupressure massage. Jenny was great and found all of the trigger points causing the problem. It was not a particularly relaxing massage, but the results are amazing! I was able to walk with a lot less pain this morning. I am so grateful. The place is super clean. The staff is friendly. The rooms are soothing. I will be back. I highly recommend it!

I just had the most amazing massage and facial I've ever had in my life. Shannon gave me the most…read morerelaxing , thorough, massage. Every time she moved to another body part I thought THAT was my favorite part of the service. The facial provided by Shannon was, *chef's kiss*. Not to mention how sweet Stephanie was at the front desk! I've never had a spa experience go that well from beginning to end. I will most definitely be coming back. Thank you all for an amazing experience for my anniversary!

I'm an elderly female who never had a professional facial before and I was a bit nervous, but the…read morestaff put me right at ease. My esthetician was gentle, patient, and used products suited to my skin -- no discomfort at all, just relaxing from start to finish. My skin felt soft and hydrated afterward, and she gave me simple tips for home care without any pressure to buy products. I left feeling calm and pampered. Highly recommend, especially if you're trying your first facial later in life like me!

Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered…read morebeverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time.

Urbana spa is my favorite spa in Charlotte. Every massage and facial I have had has been amazing…read more My friends and I also occasionally have our own parties with the private room with wine and snacks. I always look forward to my next visit!

Wow. Rooftop sitting area, mimosa while you wait (if you wait), and great relaxing services. My…read moremassage was awesome! You need to have someone take you up the elevator if you're not a guest (in case you're local and only want to go to their spa). I recommend it. I hate those massage places in strip malls. They are not relaxing and rush you in/out. This spa is luxurious! There is a rooftop bar with another view as well. Awesome hotel.

This was the worst spa experience I think I have ever had and especially for the price point at a…read more4-5 star hotel. I only gave two stars because the staff was super sweet. I called to make a reservation and everything seemed ok but I should've known that it wasn't going to be what I expected when I got a call back shortly after making the appointment asking if I could change the time I had already chosen. Upon arrival, my husband and I filled out the appropriate paperwork but it would've been nice to have completed that process online prior too like I have been able to do with most "upscale" spas. I put upscale in quotes because one would think based on the prices that you would have certain luxuries like a men's and women's area where you can put up your personal items and clothes and lock them, be given a robe and slippers to put on and then be moved to a relaxation room of some sorts to enjoy before and post massage. This spa has NONE of that. Nor did they have a steam room or sauna for you to enjoy and not even a shower for those that might want to freshen up. The only area they have is outside and due to rain, there was no way to enjoy that. When I booked our 2 hour couples massage, I asked for Deep tissue and we basically got a rub down that lasted 80 minutes. Massage Envy has done a better job. I will say the foot scrub was nice but we were there for deep tissue which was an additional charge and we were also told because it was their V-Day special we would get a free spa gift and complementary champagne/mimosa. Never got the gift upon leaving and the champagne and mimosa weren't served in champagne flutes of any sort. This was a huge disappointment and especially for the price! I will not go back to this spa nor would I recommend it!

Nicole is a true professional in every meaning of the word. Her technique is spot on and she just…read moreKNOWS what you need. She is by far the best massage therapist I've seen and has helped make me have less pain, more flexibility and more relief. I highly recommend her!

Nicole more than deserves all her FIVE star reviews! I agree with all of the wonderful things…read moreYelpers are writing. What I'd like to add is that I've had MANY massages in my life from all my years in Manhattan, some in PA, then in Charlotte (we arrived about eight years ago). I believe Nicole is all around the BEST massage therapist I've ever been too. I truly believe she has "healing hands".