Only FIVE stars ! I would like to give them TEN !
From the…read morevery first encounter with this company, I was pleasantly surprised at their professionalism and kindness.
It really resonated with us because of how overall customer service these days has taken a back seat to profit. ( nothing wrong with profit, but there is a blend for success )
I had 4 bids for a complete re-pipe of our home. 2 of the 4 , barely looked at our concerns, and one company didn't even come out, just gave me a HIGH quote over a text message.
My wife and I were immediately set at ease by Armon. Not only did he come out as he said, he was on time and communicated with us at all times. He took the time to take pictures, ask questions of us AND listen to our concerns. We were actually able to negotiate a workable solution and price, which was something the other companies were unwilling to do.
One week before the agreed upon start date, I had the pleasure of meeting Art, another brother, I believe there are 3 brothers.
But anyway, this guy is TOP SHELF !
He came out and told us he would be doing the re-pipe job, and he went over everything that he needed for me to due in preparation for their arrival.
On the start day, they were half an hour early. They went straight to work. All during the day Art was keeping me informed of any and all issues that we should be aware of, and asking ME my opinion, Incredible.
These guys worked together very well, it was obvious that they are highly experienced in all aspects of plumbing and re piping.
Top of the line tools and well organized parts caught my attention quickly.
During the course of this project we had walls exposed in multiple areas, old steel pipe being removed, it looked like mayhem to this home owner, but to them it was all part of this difficult process.
At all times they were keeping things picked up and vacuumed, always aware, and causing no harm to our property.
Needless to say, this big job had us with some high anxiety, but the feeling that we had while they worked and after completion was so satisfying. Just having the feeling of trust with the people that were in our home, almost immediately, that is priceless.
So a great big THANK YOU to Art, Armon, Arman...and lets not forget Uncle Joseph !
I highly recommend New Flow Plumbing to everyone.