My wife and I recently flew out of Seattle to Frankfurt on condor airlines. We flew "premium economy" and it was worth the little extra we spent. For starters we got to go in a faster security line. We boarded the plane earlier then others, and the flight was one of the better flights I've ever been on- I've flown Alaska, delta, us airways, United, American, and jet blue. Sitting on the seats when we sat down were a blanket, pillow and a grab bag including headphones, eye mask, ear plugs, socks and toothbrush and paste. I've never seen that before on a flight. The in flight entertainment was awesome- new movies and tv shows for a 10.5 hour flight. There was the most recline and leg room I've ever had, and the dinner and breakfast they served was seriously the best airplane food I've ever had either. Lots of on flight service. I'm not sure what everyone's deal is but for a direct flight to Germany from Seattle, this was awesome! Be aware that this is a super popular airline in Germany, but not so much in Seattle, meaning they have one check in kiosk that opens about 3 hours to 3.5 hours before your flight. Again, I was premium economy and it was worth every penny! read more

Revising it now that things are done. Customer service: 1/5 - Unacceptably long waits. They've been helpful in getting some flights refunded after I canceled, but it took nearly an hour waiting to get through to a person. They seriously need to hire more people, and there seems to be a lack of online technology compared to domestic flights for rebooking, cancellations, etc. Flight: 5/5 - Went really fast, food was pretty good. Note - you don't need to purchase the premium meal, but if you get the free meal, make sure you're not lactose intolerant, because I had pretty heavy meals on the flight (e.g. potatos and sausage, mac and cheese, bread and butter, chocolate cake). Price: 4/5 - Pricing is fair compared to competitor flights, but it feels nickel-and-dimed at times. For example, if you want to reserve your seat, it's extra. In-flight entertainment for a nearly 11 hour flight costs another 8 euros, and the headset is like 3 euros(?). Still cheaper than competitor flights, but having traveling nearly 150,000 miles on Delta, there are some things that should come free. read more

Don't let the 2-stars fool you, Condor is a great value. If you're looking to get a good deal on a flight from Seattle to Europe, fly with condor. However, if you prefer to spend a little more to be comfortable on an airplane, Condor is not for you. This was the most uncomfortable long-distance flight I've ever experienced. Usually airplanes for long distance flights are slightly more spacious and comfortable and well equipped than a flight from say Seattle to San Fransisco, but this one was not. It was a smallish plane, with seats crammed in everywhere possible. The leg room and chair width was at the bare minimum, and I am not a big person ( 5'5 and 140 lbs). It's doable, but you're gonna be a little cranky on the other side. Weigh that with the fact that you'll probably save several hundred dollars by flying with them. read more

The worst Airline I have ever flown. I travel to Europe every 2 to three years. My experience with this airline was a nightmare. Before landing in Frankfurt I got very sick , called for help and was ignored. There was no bag for airsickness. I resorted throwing up in a napkin. In addition I got food poisoning from the cantaloupe breakfast, but was not allowed to use the restroom. No help from anyone. Never again will I fly this airline. read more

Condor knew that our flight on May 31, 2018 from Austin to Frankfurt was not going to be available because on May 29th - two days before our flight - they took a plane from Frankfurt to Austin and put it on another route. We got to the Airport 2.5 hours before our flight to find this out. We had a business class ticket but we were offered a JetBlue flight to JFK and after a 6 hour layover on to Frankfurt. It was unacceptable as we purposely bought a business class so we could have a good sleep on our way to Germany. The airport was a zoo with over 200 hundred people in line and only 3 out of the 8 agents actually working a computer. The rest of the agents just stood around watching the other work. I showed the agent an acceptable flight on American Airlines but was told it was either JetBlue or nothing. We ended up cancelling our whole trip and drove home. We are still out the $1,800 for the hotel, which was non-refundable and the flight on Lufthansa roundtrip from Frankfurt to Berlin - about $400. The main thing is that Condor KNEW the flight would be cancelled but didn't bother to notify the passengers so they could arrange alternate transportation. They knew 48+ hours in advance! The Condor manager at the airport was completely rude and refused to give us his business card. And if you try and reach customer service by phone, you will be out of luck. No one can get through. They knew in advance of this big problem but didn't have enough people to answer the desperate calls coming in. I wish I had read the horror stories on their Facebook page before I booked this flight. I also read that they do not respond to over 70% of complaints and it takes 2-3 letters to even get their attention. They flaunt the laws that are their to protect customers because they figure most people will just give up rather than take them to court. It's a calculated plan. This airline disgusts me and they do not deserve even one star! read more

Condor airlines REJECTED unaccompanied 8 year old minor to a flight! We are really disappointed in Condor airlines. Our child was traveling alone (from Zagreb to Vancouver) and they rejected him on flight claiming that child doesn't have proper travel/immigration documents, which child of course had everything ready and up to date. Condor ground service just rejected a 8 year old child on the flight without even calling the parents or they could even call immigration service to consult, it's a 8 year old child, not an adult and you just cant do something like that. Luckily Lufthansa which was the escort on the first flight took care of everything, gave a lunch to the child and on their own booked next available flight. I WOULD NEVER EVER ALLOW MY CHILD TO TRAVEL WITH CONDOR AIRLINES, AND AS WELL WOULD NOT RECOMMEND CONOR TO ANYBODY. read more

Booked business class in condor. Paid strong money for ticket. Connection from Frankfurt to Athens they put me in coach on Aegean in middle seat. They must be crazy. However, on condor food was good, business class seat was good and staff was great. It is the back office people that are the problem. Management. People talking and negotiating with partner carriers. My guess is German staff is great but U.K. based are not getting it done at cook. No big surprise. When do British do a good job or win at anything. read more

I only wish zero stars was an option. By far the WORST customer service I have ever experienced--not just with an airline, but really any industry that deals with people. They do not follow up when they say they will, and they do not treat customers with respect. All they do is give the run-around. They will lose your luggage, and when you file a complaint, you will not hear back from them. They are the worst. Do not spend your money on them! FYI: Even the baggage handlers at SeaTac said Condor is the worst and NOTORIOUS for losing luggage! STAY AWAY. read more

It was my first and worse experience, stay away from this airline! After more than 3 hours delay in Frankfurt with no explanation, 11 of us lost our connection in Vegas. First of all, Condor airline doesn't have any office in US. Although in Frankfurt they assured us that they will take care of our connection flight, after an hour searching for a representative, a lady told us that Condor never take responsibility for any lost connection! We had to spend the night in Vegas to find a new ticket the next day. read more

I will not recommend this airline at all. Customer service is horrendous, you can not get anybody to answer any of their customer hotlines (US and international). I have spent hours on hold over several days. read more

We used Condor Airlines for our recent vacation to Germany. We chose Condor because it is the only nonstop flight from Portland, OR to Frankfurt, and because of the relatively low cost. Overall, it is unlikely I will fly Condor again. Please see detailed comments below. The Good: 1) The economy class seats had decent legroom, and were wide enough. 2) Most of the staff were very nice and helpful, with one notable exception (see below). The Bad: 1) The flight from PDX to FRA left two hours late. We missed our train connection to Karlruhe, hence arriving very late to an imnportant appointment. 2) The return flight, FRA to PDX, was delayed by three and a half hours. This may not sound like much, but this feels like an eternity for the last leg of a very long travel day. 3) The desk agent in FRA was very rude. I expect she was having a bad day, due the the lateness of departure. On the other hand, I have not experienced this kind of nastiness from a customer service representative in recent memory. The Very Bad: 1) While we were delayed in FRA, Condor personnel roamed through the waiting area, randomly picking out passengers, and assessing additional fees for overweight carry on luggage. We did not get assessed, but one man I talked to had to pay an extra $100. After boarding, it was clear that the flight was 75 - 80% full. Clearly there was no reason for the overweight carry on assessment other than to gouge some more money from the passengers. read more

Agree with someone else's description that Condor is the "Spirit Airlines of international travel." Terrible experience all around. Seats are cramped and the food is terrible. All airline food isn't great, but this was a whole new level! To top it off, you will be constantly inundated with advertising on the back of the seat TV and by announcements from the pilot. Furthermore, if you want to watch anything other than the 2 free movies and 1 TV show, it will cost you at least 8€! I flew from Seattle to Athens (via Frankfurt) and back. Despite a SEVEN hour layover in Frankfurt on the way home, one of my bags didn't make it! It was returned to me two whole days later, after I had to call them for updates for numerous times. They never contacted me at all after I filed my missing bag report. Not only that, but I was one of at least 5 people with missing bags from that flight- all of us connecting from different places through Frankfurt. Will not fly Condor again, if I can help it. read more

Arbitrary 6 Kg carry on limit that is different from every other airline on Earth and not specified anywhere where it would be easy to see. There is no VOLUME limit (other than the normal one), so it's not about space. The bag is going to be on the same plane (or so I hope), so it's not about total weight. And anyway it's the same plane everyone flies with the same bags. You cannot even goddamn pay extra to get your regular carry-on bag on board (I asked), so it's not about the money. So what is this about? I've no idea. Total incompetence I suppose. read more

The plane had technical issues they knew about before we checked in. We were not notified about the delay until we got to the airport. 5 hours after we were supposed to take off they cancelled the flight. The next day, 14 hours later, they had not fixed the plane and did not notify anyone the flight was cancelled until 2 hours before takeoff was supposed to be. We had to pick up last minute tickets from Delta and paid 3x the price. Customer service was impossible to get ahold of and the workers at the desk knew nothing. I'm still waiting for a refund but no one on their end will return contact. Avoid this airline at all costs- or it will cost you so much more than you expected. read more

I flew on Condo the end of June from Anchorage to Frankfurt. On my return flight the airlines had destroyed my luggage. It looked like it got stuck in some type of machine because the outer hard shell was crushed. I filed a complaint via their website as I was told. I received an email asking for specific information, which I gave. Four weeks later I have heard nothing! When I tried to email them back to check on the status, again I received no response. Finally I called the airline and spoke to "Patrick" . He was rude, told me I had to be patient and wait longer. When I asked if he could check the status of my complaint, he again said I need to wait longer. When I asked to speak to someone else , he said there was no one else to talk to. When I asked him for his last name or employee number he said he has none and I again. needed to wait and be patient. Needless to say I ma very disappointed. I understand things happen but the follow up and customer service is terrible!!!!! read more

I'm sitting at the SFO airport (San Francisco, California) after the first leg of a trip I booked via Condor was canceled. Condor failed: (1) to inform me of the cancellation, therefore I arrived on time for nothing and I'll spend 9 hours at the SFO airport; (2) failed to give the carrier of the canceled leg my email/cell therefore the carrier was not able to reach me as well; (3) refused to help me re-book the same flight with AVAILABLE seats 4 days later; (4) forced me to fly the same day and spend forty (40) hours traveling from California to Europe - not counting mentioned 9 hours at the airport; (5) refused to let me talk to the supervisor when I expressed my dissatisfaction. 2 days to get to Europe - unacceptable. Condor's business model - unacceptable read more

100% I wish to NOBODY!!! Have you ever been **cked up because of airline company mistake??? So you will support me in here: 7th July 2018 10:30 AM I arrived by connection flight from ALANYA (provided by Onur Airlines) to Frankfurt Germany where I supposed to change my plane and happily continue to Cancun by Condor Airlines with boarding start at 12:30 - that's how it supposed to be... How happened? I've spent 3 nights without my luggage in Frankfurt airport denied for boarding to my flight by Condor Airlines with no intention from company to find a solution or even to apologise. On the boarding they asked me to show them a "VISA" for Mexico which as Russian citizen I don't have to have - it's VISA on arrival. Assure you I know the procedure - it is not my first flight to Mexico. When I checked everything and mentioned for them their mistake registration crew started trying to ignore me, shout at me, cursing me in italian (which I don't know). Completely unrespectful for customer and even human. They called me: "psycho" and run from me trying to reach a manager or supervisor of Condor. It supposed to be hilarious if not fact that I could'nt pay for new ticket and I haven't got my luggage so it was horrifying to stay in cold Frankfurt Airport for 3 nights trying warm myself on waiting rooms chairs and wash myself in WC. But I can lie and write whatever - right? So PLEASE WATCH YOUR EYES that 3 days summary video of my struggles and tries to find justice at ignorant Frankfurt airport (Everything you will see on this video 100% real including conversations recorded) This is link to youtube video with all horror they place me in for 4 days and 3 nights: http://bit.ly/condorhighwaytohell CLICK IT Or direct link: https://youtu.be/32gTlfuIaPA PLEASE watch and write your opinion in comments below the video read more

If I could give zero stars I would. One of the worst customer service experiences of my entire life. Took absolutely no responsibility for costing me an entire 24 hour delay read more

Condor is the Spirit Airlines of international travel, which is just another way of saying that they are simply the worst. I used them to fly to Amsterdam (via Manchester, from LAX) recently, because the flight was significantly cheaper than other airlines. I got a great deal, but I don't know that I would fly Condor again. I'd almost rather shell out a couple hundred bucks for a better airline. Admittedly, I went into it knowing that it was a budget airline... I didn't exactly have high expectations, but I was still disappointed. I present to you, ladies and gentlemen, the top 10 worst things about this airline, in no particular order: 1. They don't ever notify you to check in for your flight. What the hell guys. The only thing I EVER received was my initial booking confirmation. Not the end of the world, but seriously, what airline doesn't notify you AT ALL about your upcoming flights? Even Frontier (who I used to fly to LA) sent me about 3 different emails. 2. Once I remembered to get online and check in for my flights, it would only let me check in for certain portions (despite being within 24 hours of flying). Why give me a reservation code that's only going to work half the time? 3. No ability to pick a seat, or even pay to pick a seat. I'm not sure if this was related to my flight or an error on their mobile site, but it didn't work either time. As soon as I checked in it assigned me a number and said "seat change requests unavailable". Had the flights been full, it would make more sense, but probably 1/4 of the seats on my first flight were open. Luckily I got good seats, but what if I had been wanting to pay for a better one? The way they nickel and dime you over everything else; I find it hard to believe that they wouldn't want to take my money... 4. Ridiculously low baggage weight limits, especially for international flights. And yes, they'll weigh your carry on and fine you for it being overweight. I packed light and was fine, but I watched 3 different people in front of me shell out $100+ for overweight carry-on/overweight checked bags/excess luggage. Ouch. 5. No wifi aboard the flights, nor the ability to purchase it. 6. Very limited TV/movie/entertainment options. Even if you decide to spend 12 pounds for the "premium package", (I didn't) there wasn't much. It really didn't seem worth the money. 7. No free drinks. Yes, that includes soft drinks, not just alcohol. I'm on an 11 hour flight and you're going to charge me two pounds for a fucking ginger ale?! 8. Oh, did you want to buy something? I hope you don't have a Visa card issued in the US, because it will get declined, and they will not take AmEx or other CCs. They do accept paper money, but not coins. On the flight there, the attendant tried my card, told me that their system had been declining U.S. cards for some reason, apologized, and let me keep the wine I had purchased. On the way back, the same thing happened, except that this attendant was not as nice. -"Your card is declined" -"Ugh, that happened on the way here too. They said it was a glitch in your system because it's a US card. I think that must still be going on" -"No, it's your card" She kept implying that it was somehow MY fault that their scanners were not accepting my card, despite it happening to many other people around me too. Rather than being nice about something that was obviously a glitch on their end like the first attendant, she took the snack box, which I had already opened, and the wine I ordered away from me. I was SO hungry and so sober and so sad. Also, if you've been having a glitch with US cards, I don't know, maybe address the problem or MENTION it to passengers? 9. Confession: I don't ever usually mind airplane food. It's like a weird guilty pleasure. So it's significant when I say that the free meals they offered were truly, truly awful. 10. Very limited communication between employees, apparently. On my way there, my checked bag was transferred from Manchester to Amsterdam without issue. On the way back, they would not transfer our bags from Amsterdam to Manchester, saying it was because the U.S. was our final destination. So, we had to go through passport control, pick up our bags at baggage claim in the UK, change terminals, check them there, and go through security again. There were about 6 of us in the same boat and we all almost missed our connection. They had already closed down check-in/bag drop for our flight, but the desk agent was able to call someone and make an exception (the highlight of my experience with this airline). Then she said that they never should have made us pick up our bags at baggage claim, that they should've transferred all the way through. Still not sure which agent was right. Ps. This was initially going to be a 2 star review, because as I said, I do realize that this is a budget airline (albeit a particularly shitty one.) But I'm still butthurt about the flight attendant taking my open snack box away. read more

Flew business class (which admittedly may have made all the difference) from Seattle to Frankfurt and couldn't tell at all that this was an "economy airline" other than the awesome price. I had never heard of Condor, and am preferential to Lufthansa, however there was no other choice but to fly it (according to our friends at Travelocity). I was slightly scared by reviews I was reading online about broken credit card readers, rude staff, and food that appeared to be fished out of the garbage. Like I mentioned, there wasn't much of a choice and once the confirmation email came, my fate was sealed. At the airport, the fear melted away, however, and gave way to utter excitement about the journey ahead. I was delighted by the customer service both on and off the ground. The food, pleasantly enough, isn't a hot plate of garbage, but is completely edible food. Inflight amenities are par: Better than a domestic flight in quality, but not better than Business Class on, say, an international flight like Korean Air. To get specific, if you're thinking of upgrading to business class, there are choices for dinner including vegetarian, seafood and red meat options and about 30 free movies (2 free movies if you're flying coach). Breakfast is one thing plus your choice of breakfast carbs. Pretty standard: No Celebrity Chef, no avant garde presentation, no authentic cultural cuisine... just alright. Same with the bathrooms. Same with everything else: You get a blanket, some headphones, a newspaper, etc. The movie selection is meh and there are only a handful that can be considered "newly out" on rental so if you were hoping for the latest and greatest, you can weep silently in your seat. There's some gems in there for sure, tho (Gravity, Civil War, The Jungle Book, Deadpool). A few snags: there's no wifi (boo!) and no acknowledgement of Pre-Check so you'll have to take your shoes off (note to self: next time wear matching socks! #adulting) and remove your computer from your bag (a move which I did not see coming otherwise maybe I wouldn't have put my laptop with my underwear) Once through all the bomb sniffing dogs and the TSA groping around in your shirt for drugs (haha, just kidding... Or am I...?), you're free to make your way to the S gate which is 2 train stops away... And really quite pleasant. Business peeps might be interested to know that the Lounge (between S8 and S9) is fairly spacious and has enough seating to accommodate all the folks looking for free crackers and a quiet place to sit, and then some. There's not much in the way of food-food, but there are snacks and if you're #alwayshungry like me, you'll be happy to know there are soup and rolls. Don't have much else to say... A flight is a flight is a flight! And this flight is a flight! read more

Is there a way to leave no stars??? Just booked a flight from Seattle to Florence (thru Frankfurt) with Condor based on great price - should have checked reviews first! Checked all my details before hitting the payment button then everything froze - after quite some time (and seeing that they had charged my credit card) I exited out of that screen. Then I got an email confirmation and they had spelled my last name wrong. No customer service phone number that I could find on their site so after looking one up, I called to get my name fixed. After verifying every piece of identifying information that I could, they told me they couldn't make that kind of change and would have to cancel the reservation. Great! Fingers crossed that I get the promised refund but no apology or anything - may be a blessing in disguise as I now won't rebook with Condor and have to fly with them! Caw Caw..... read more

Terrible customer service. I purchased 5 first class tickets. A lot of money! My son's seat did not recline at all!! It was worse than sitting in coach. Condors response is a voucher for 50% of the difference in rate between coach and first. You've got to be kidding me!!!!! Do not recommend this airline at all. read more

I have been flying long distance for the past 30 years. Condor airlines broke the record as the worst flying experience in my life time. Based on customer reviews, I would not have made reservation with this airline, but I had a child in the hospital, needed to get back home with the next flight. Not sure how reasonable the ticket prices are, I paid over $1400.0 for one way ticket from Europe to US. Most disturbing of all was how the crew members did handle the passengers as they were transporting hogs. Did follow two heated discussion between flight attendants and the passengers. Perhaps it wouldn't have been this terrible if the flight wasn't over 10 hrs. I needed to use my best coping skills to not pay attention to constant body touch with the fellow sitting next to me, the rattle of my seat with every move and we both were on the normal body size. With the other fellow in front of me recling the seat that I experienced claustrophobia. Terrible entertainment programs with extra charges. I decided to deal with the situation one hour at the time. DO NOT FLY WITH THIS AIRLINE. read more

This is my first 10 hour trip to Europe. I took the Seattle to Frankfurt trip and it was amazing. The flight attendants worked very hard to make sure we were served dinner with wine if the passengers preferred it. They came round again to give everyone one water. Several hours later we had breakfast. And yes I had the little package with the ear phones, ear plugs and some other things to make the trip comfortable for me. If I had to do it again I would definitely choose Candor Airlines. read more

This airline is far inferior to every other I have flown with. Here's the story. My sister and our boyfriends left from Spokane to Seattle at 9:40AM. Our flight wasn't until 4:45PM. Based off the traffic report we should have arrived in Seattle at 2:30PM. We decided to be safe that we needed to get our boarding passes online. Unfortunately when we tried to do that it said there was an error. We were able to get the passes for connecting flights but not the first one. What we didn't know was that, while the traffic report said there was to be no construction or hold ups, they failed to mention that they were setting up for construction. This delayed us by an hour and a half. We were in such a rush that 50% of the people in our vehicle peed in a cup! We have never once been late to a flight. We arrived at the front desk at 4PM, panting and sweating, only to be told we missed check in by 15 minutes and we couldn't get in. Our plane wouldn't take off for another 45 minutes but there was nothing they could do. One lady, very nice, she gave us a number to call saying "you need to talk to them and see if they can get you on another flight," So my sister called, she was on hold for 10 minutes. The person on the phone basically told her, too bad try finding another flight. That was that. So we told the lady at the desk and she said, "That's not right. You need to get someone bossy on the phone and have them get you onto new flights, this has happened before and people were able to get onto flights." So me, the most 'bossy' without having a bossy bone in my body, gave them a call. I was also on hold for 10 minutes. A girl named Tina answered. She told me the same thing. I said, "I'm sorry but that is not good enough. May I speak with a manager?" (I felt bad for saying even that!) She laughed at me and said sure one moment. She put me on hold for about two minutes and then HUNG UP ON ME. So I called back, (on hold once again for 10 minutes. I spoke to Tina, and told her I was supposed to be connected to a manager but I was hung up on. And she said, "Yeah well there are no managers." I asked if there was an email or phone number. "Nope." Okay well thank you. The biggest issue was that the employee did not even try to help or find us new flights. We would have spent more money if she had just tried! They lost a good $2400+ by not helping their customers. I had no other way of voicing the issue or complaint other than submit it to their website. I never heard back from them, and neither has my sister. We will be persistent though, and hopefully someday hear from them. The service on the plane was also far inferior to other airlines. Everything was uncomfortable. Food was indeed pretty bad. I am unlikely to ever consider Condor again, unless they take responsibility. read more

Ok so we flew to Frankfurt direct from Seattle on 6/25. We purchased premium 2 months prior. The price was amazing especially compared to any other airline which was simply cost prohibitive for the class I desired on a long flight. We left Frankfurt to Seattle. Check in process was easy, friendly staff. Gate check in staff were friendly and gave directives appropriately. Upon boarding the stewards were friendly and attentive. They feed you a ton of food (2 full meals) so you will not be hungry and the drink service is constant. Movie, tv and radio selection was excellent and I was actually able to find 3 movies I hadn't watched and complete them all. Because of all the bad reviews I think I was particularly aware of all possible downfalls to expect but I think the other complaints are from people who really don't understand all of the complexities of travel. Honestly there is no part of this trip that was bad. Everyone who works in Condor was kind and helpful. I've flown tons for work on United, delta, Alaska, southwest, Lufthansa and I can honestly say I would totally fly condor again! read more

The absolute worst of all airlines to me !!! Super late staff very very rude at seatac airport me and my family will never fly with them again !!! EVER !! read more

HORRIBLE HORRENDOUS DIPLORABLE CUSTOMER SERVICE. I did not raise my voice or speak down to Alexandria once, despite the act that she was shouting at me and interrupting me on the phone. She refused to give me her name saying that she is "not obliged to tell me" and would not let me speak at all. She just kept saying the same thing over and over again like a robot and would not answer my questions. I will never fly with this airline ever. read more

Dear Condor, I traveled from TLV to CUN via Munich on DEC03 and has been almost one week since my luggage have been missing. By today I want to remark the lack of professionalism and empathy that the company is assuming with this matter. None seems to care about the fact that I'm in vacation for the holidays, travel half of the world for my best friend wedding, lost the special coustum made items for this event, and have been without ANY clothes for almost one week just waiting for an answer, compiling forms, spending lot of time on finding the best price on emergency items, calling, sending emails without NO response. Lucky me I have my credit card to be actually able to purchase. Seems that the person in charge in Mexico does not have any relative information and, when he does answer the phone, cannot provide accurate and useful information about the luggage, the procedure and, most important, where is the bag and how come the website shows that the baggage has been send the day after via Madrid to Cancun (new route UX1516/04DEC UX063/04DEC, MADRID BARAJAS APT / CANCUN / CANCUN), which means that it supposed to be at Cancun and still nobody knows where is it. This is for me a red light on how trustable is the company in securing the clients belongings. I kindly ask you to contact me and solve this issue, The One star is for the fantastic crew you have on board Regards, read more

Initially excited about Condor opening a route from Baltimore to Frankfurt this summer. Difficult to book online though. Won't take AMEX. Need to phone your bank to authorize Visa card charge because the charge is made by Condor in Germany instead of a US-based subsidiary. You don't know what seats are available until you pay. So you have to phone them again to make sure they have four close together (because of 2 small children) before you go back online to pay. You cannot book business class seats online so you need to phone them again. Three weeks after booking I get an email informing me that the flight times have completely changed. In a small foot note I am informed that Condor will not be flying the route themselves after all, but has decided that the flight will be operated by Omni. Omni is a small charter airline with 11 planes. If you phone Omni customer service on a Wednesday at 10am to find out what type of plane will be flying the route and what seats are available the receptionist will tell that everybody is in a meeting. When you then decide to phone Condor to cancel the flight (these are $9000 business class tickets) you are informed that they are not refundable. I have since booked Lufthansa flights in economy class from Dulles to Frankfurt (as I have done many times in the past). You can do all you booking online, select your seats online before you pay, and use your AMEX card without having to phone your bank. You also won't have your flight times or carrier randomly changed. Or worse. Who knows want is going to happen on the Condor Baltimore - Frankfurt route over the next few months? Could they cancel your flight altogether and leave you stuck just before your vacation is supposed to start? It wouldn't surprise me. Don't get sucked in by the seemingly good value (they are cheaper than Lufthansa). Condor in the US is not ready for prime time. read more

We took a flight from Portland, Oregon to Frankfurt, Germany, where we were to connect with a flight to Athens. The flight out of Portland was hours late, and we missed our connection to Athens. Although Condor put us up for the night in Frankfurt, the earliest flight out the next morning was too late for our Athens to Santorini flights. Thus, we missed a pre-paid night in Athens, and had to spend almost $1,000 to get new flights to Santorini. Despite almost one year of phone calls and dozens of emails, we have not received any kind of response other than "we will be in touch with you," "your request is being looked into," and finally, "an email response was sent to you via email on May 25, 2018" which it was not. Despite subsequent repeated phone and email requests that they "re-send" the alleged May 25 email, we have not received any further response other than two departments telling us they "cannot access" that email and cannot read it to us or even re-send it to us, and when referred to the customer service department that supposedly sent the email addressing our reimbursement request, they continue to ignore us and will not respond or "re-send" the email. It is the WORST customer service I have ever encountered in my life. The flight staff were wonderful, but the corporate employees have tarnished this company's reputation. Even a simple response of "We are sorry you missed your connection, but we cannot reimburse you" would have been enough if they had promptly responded to my original inquiry, rather than playing games for almost a year. I would NEVER even consider ever flying on this airline again, and would sincerely recommend that you find an alternate carrier. read more

Just returned from a Seattle to Frankfurt round trip. I've read the other reviews and, to be fair, my experience was not as bad as others. The flight to Frankfurt was what I would expect from a budget airline: mediocre service, bad food, but I got there on time and deplaned. However, the return flight was a nightmare: food worse than dog food and, unbelievably, 2 of the rear rest rooms were shut down as being "out of order." I'm sure some of my fellow passengers peed in their pants in the long line waiting for the one restroom available. Finally, (not Condor's fault) avoid going through Seattle passport and customs control if at all possible - a 2 hour nightmare. read more

I've tried now for seven days to reach Condor at the only one phone number they offer from the US, 1-866-960-7915, and have been waiting for 30' each time but never had anyone pick up my call. Very odd and poor customer phone service. read more

The flight was pretty average, but their website is terrible! It is a German company, and they do have an english version of their website, but it doesn't let you see the flights you've booked! There is not a "my profile" page for the English website. So, you have to go to the german one, and use chrome to translate everything each time you refresh the page and some things don't even translate well so it's confusing. I tried to check in the day before like you're supposed to be able to do, but they said I couldn't. I don't know if its because my first flight was through Alaska Airlines (booked through Condor) or what, but they didn't even have a flight number or reservation number that I could use to check in early through Alaska Airlines. It was really annoying and slightly disconcerting because it made me feel like I didn't have reservation. One in the terminal and on the flight I was pretty comfortable. The flight wasn't booked clear full so I had an empty seat next to me which was nice. They gave me free bottles of water whenever I needed and even left them when I was alseep (this was a 10 hours international flight). The food was okay, but again German so it wasn't really to my taste. I would recommend bringing snacks. read more

I travelled to Orlando to attend a friend's wedding. My luggage did not arrive and I needed to purchase clothing for the events. After multiple calls with the airline (local operator) and the office in my own country (NL) I was finally told to purchase what I needed. I did this in stages because each day I was told by the local rep my luggage would be arriving later that day. After a few days they started telling me they had no idea when it would arrive. The luggage never arrived in Orlando (not while I was there). My suitcase was eventually returned to my home address 9 days after I returned to home. I have been back for a month now, and still have not been able to reach someone to compensate me for the additional expenses. I have been sent from Condor to Thomas Cook to Thomas Cook UK and FlyBE then to Thomas Cook "post-travel" and then back to Condor. Phoning does not help either, waited more than 30 minutes on hold each time before hanging up. Finally got hold of someone on the 4th attempt, only to be told I need to reach out to Thomas Cook (to clarify, I purchased my Premium flight ticket from Condor). Maybe this is a deliberate tactic. Frustrate me so I give up, or delay it long enough for some deadline or statute to expire. read more

I would not recommend this airline to anyone. Very bad customer service - 3 hour delay to Frankfurt caused people to miss connecting flights, then no one to help people figure out how to rebook missed flights. The flight itself was uncomfortable - zero leg room, cramped legs. Will not ever use this airline again. read more

Condor has been the single worst customer service experience I have had in my life. The flight itself was ok the real issue is with the lost baggage. I called the "customer service" number listed on their website to be told that they do not handle lost luggage and that I needed to call the airports I flew to to find my bag. I called Amsterdam and Frankfurt and guess what I found my bag. However, it has been 3 days and Condor refuses to put it on their air plane to send it back to me in Minnesota. I tried contacting the customer service center again and was told again that the customer service department does not handle, and was told I need to talk to the complaint department . The only kicker there is that the complaint department does not have a phone number. The client reps response... The only way is to handle by email which I have sent 3 and have just got a default generic response for over a week now. If you choose this airline, please do not check your bag as you will be stuck for hours on the phone or sending emails or calling European airports trying to resolve the issue yourself. read more

Every thing with this company bad you name it then = bad  Reservations=bad Customers service = bad On line = bad Company representative = rude + they want to fight you for mo reason !!!!!!!!!  You name it = bad  Never again not recommended read more

Worst customer service ever. July 22, 2018, out of Minneapolis was delayed for 2 days. No customer service available at the airport or by phone. We were forced to rebook on another airline and expected to be compensated by Condor (like any other airline would do). We received no response. We will begin seeking legal counsel. Very, very frustrating. read more

Flew from Portland Oregon to Frankfurt and then to Athens. Flew with my wife and 3 kids aged 4,2, and 1. Baggage arrived 11 DAYS later. Complained online and received 1 email saying they are reviewing the matter. Never heard back. Spent over €1000 getting diapers, clothes etc. Vacation was basically ruined. NEVER CONDOR AGAIN! read more