I came in for an urgent call-in appointment on a Friday morning after a sports-related incident the…read morenight prior. The receptionist was kind enough to slot me in even though they were already full for the day. The optometrist that examined me was thorough and succinct in communication. He was extremely reliable in answering some questions I had regarding physical limitations related to the aftercare and walked me through the retina scans. Highly recommend this business ! They are professional, kind, and really care for the patients!

I had an excellent experience at FLOE Optometry in Irvine. The entire staff is incredibly friendly,…read moreprofessional, and genuinely caring. They made me feel welcome and took the time to answer all of my questions. The doctor is wonderful, knowledgeable, and truly cares about his patients. They also honored my anti-scratch warranty and made the replacement process easy. I highly recommend FLOE Optometry to anyone looking for outstanding eye care and exceptional customer service.:)

I highly recommend this local optical shop. Not only is the staff always friendly, but they also…read moreassist customers by making free adjustments if you stop by with any issues--even for glasses not purchased there. Furthermore, the lens replacement service is excellent; the lenses are fitted perfectly, ensuring top-notch quality that leaves me completely satisfied. I highly recommend this shop. Thank you to Jake & his team!!!

Very well organized and clean shop! Scott was super helpful, as there was an issue with my…read morehusband's frames and lenses. Scott was very patient, knowledgeable, and helped come up with different options and solutions to fit our timeframe. In the end, he checked and cleaned my husband's glasses free of charge and gave us some helpful advice for our next visit. Thank you so much, Scott! Appreciate your knowledge and expertise.

I've been coming here for the past 2-3 years and every visit the front staff have been welcoming…read moreand friendly. I've been seeing Dr. Cho consistently. She's very friendly and professional. She will listen to my concerns and offer great advice that works well with my lifestyle. At my most recent visit Hanan checked me in. She is friendly and welcoming but of course all staff are also friendly and welcoming. I am so grateful to have Dr. Cho as my optometrist especially since it's nerve racking to establish care at a new establishment.

Unfortunately not the best service when it comes to basic communication and follow up. Also, priced…read moreabout $100 higher than anywhere else. I came in about a month ago to get contact lenses for the first time. After seeing the perfect reviews, I decided to give Optometry Corner in Irvine a try despite the higher price for an eye exam. I was told that my contact lenses would arrive a week after my eye exam. After a week I didn't receive a call and when I called to check in, I was told that my contact lenses were delayed for a month and then was told that it was the standard wait time. So I waited, a few weeks passed by and then I received a phone call that my left eye lenses have arrived and if I already picked up my right eye. No I haven't, because they haven't arrived yet. So another week went by and I finally got a call that my right eye lenses have arrived and I can finally come and pick up my trial lenses. Keep in mind, this is my first time getting contact lenses. When I come into the store, they hand me a little brown bag with my lenses and tell me "that's it". After arriving home and realizing the difficulty of wearing lenses, I call the office of Optometry Corner to schedule a training session. The girl mentions that since it was my first time I should've had that scheduled but due to a new hire and miscommunication, I will have to wait to see a doctor for the training. I hate to be on the side of negativity or even leave a bad review on a business that requires hard work, but unfortunately the incompetence of basic customer service interaction has been ridiculously frustrating and has worn my patience thin. For now, I will see how things go moving forward with the upcoming appointment.

I've purchased glasses from this Pearle Vision location before, and after today's routine eye exam,…read moreI'm happy to report that the team at this location maintains excellent service year over year. My overall visit was great, and Amayrani (Amy) stood out in particular. She was friendly, knowledgeable, and very helpful without being pushy. I appreciate her ability to help me find frames that flatter my face shape and how clearly she explained the differences between lens options, tints, coatings, and related technology. I'm the kind of buyer who wants to get granular with the details of what I'm spending my money on; Amy delivers on that front. She also made it easy to understand how my EyeMed insurance applied to different frame and lens combinations. I think it is worth mentioning that she answered many of my technical coverage questions in Spanish. This part of my visit felt very straightforward. Overall, this location has a strong team and I think Amy's expertise adds a nice sparkle to the customer experience. I'll gladly keep coming back.

Fantastic experience at Pearle Vision. The Optometrist was knowledgeable, thorough, and yet…read moreefficient. And the staff person, Amayrani, was remarkably helpful, caring, and honest in assisting me in selecting frames. Turn-around time from the lab for the glasses was unreal (just a few business days). Great experience overall!

At close to 80 had many optometrists but Dr Chen stood out as awesome. Took his time and explained…read more the exam and felt comfortable. He speaks 3 languages and has a great personality. Cynthia, his assistant helping us choose glasses also did an awesome job of making the most out of our insurance allowance and getting the best quality lenses. Would highly recommend this place.

I wanted to share my experience with Dr Alan Chu. I've had many optometrist in the past but he was…read morethe most thorough one I've ever had. Not only was I relieved to know my prescription hasn't changed, but he also took his time to explain to me how the eye works in detail. He explained why my eyes were healthy by showing me a picture of my eye. He also answered all my questions patiently, including answer to a question no other optometrist has been able to answer before. I was amazed how knowledgeable he was. On top of that he was personable and easy to talk to. I cannot recommend him enough. You won't be disappointed. I will be bringing my family to see him soon. Thanks Dr Chu and golden vision!

Thank you, Dr. Mak and team for a great experience! I realized it had been a little while since my…read morelast eye exam and after a quick Yelp search I came across Irvine Optometry. They're just down the street and had plenty of availability for the upcoming week. I also appreciate that they have appointments after 5pm so I could come after work. Her team is super friendly, greeted me when I arrived and got me all set up for my appointment. I appreciate how efficient they were, I don't think I was here longer than 30 minutes, if that. Dr. Mak answered all my questions and helped me understand my next steps. Highly recommend this office for anyone in the Irvine area!

Dr. Lisa Mak is so wonderful and I trust her expertise with my eyes. She's made a significant…read moredifference in my vision. Highly recommend her! The staff is very lovely and professional too!

Our family has been going Woodbury Family Optometry for a few years now. The staff is always…read morefriendly and welcoming. The optometrists are knowledgeable, thorough, and take the time to explain everything during the exam. Recently, I needed help with my glasses lenses, and Gio was very helpful. He was patient and made the process quick and easy. Everyone here genuinely cares about their patients. Highly recommend for both eye exams and eyewear needs.

I was honestly so panicked because I thought I lost the little rubber nose pad piece from my…read moreglasses ! I stopped by to ask if they had any replacement pieces available, and the staff, I think the name started with "ABO" was incredibly kind and helpful. They were able to quickly find the right piece for me and fix it right away. I really appreciated how calm, professional, and thoughtful the whole experience was. I'll definitely come back again if I ever need my glasses adjusted or repaired in the future

I was lucky enough to get ICL surgery done with Dr Feinerman over a month ago. One of the best…read moreinvestments I've made. I initially came in for a LASIK consultation but it was found that ICL was a better option due to my cornea shape. I had great results and 20/20 vision immediately after surgery. Healing went great and I immediately went back to work the next day. The office is punctual, professional, and very helpful. I would recommend Dr Feinerman to everyone and am very grateful to have had this life-changing procedure.

I've been wearing glasses and contact lenses for over 20 years . It was tiresome having to take off…read moremy contacts everyday; including every time I showered, went swimming, took a nap, and before bedtime. The expenses for contact lenses, disinfecting solution, moistening drops, and annual eye exams kept adding up year after year. It was time I get LASIK while I'm still young because it maximizes years of contacts-free living and saves money over time. I did extensive research on LASIK providers and chose Dr. Feinerman for four reasons: 1) He did successful ICL surgery for my wife and she's had 20/20 vision ever since 2) He takes care of you from A to Z: He personally does all consultations, eye surgeries, and follow-up visits 3) He has over 20 years of experience and was a Chair of Ophthalmology at Hoag 4) He has many known celebrity/influencer clients (one of them Kobe, RIP). At my consultation, his assistants did diagnostic tests on my eyes to determine my candidacy. Dr. Feinerman said I qualified for Wavelight Plus LASIK (as opposed to traditional). The difference is that Wavelight Plus has higher rates of achieving 20/20 vision or better, and improved night vision. Not everyone can qualify for this so I chose this one. On the day of my surgery, it was done at his vision center and took less than an hour. I chose classical music to play in the background. My eyes were disinfected and numbed with solution. I laid on the operating table as Dr. Feinerman did the procedure and talked with me every step of the way. It didn't hurt at all and I was surprised it was quick ~15 mins. The moment it was done, I could see clearly as if I was wearing contact lenses. I was given a home care kit to take home and follow the schedule of eye drops to ensure my eyes recover. The next day I came in for a follow-up, did some vision tests, and Dr. Feinerman said I now have 20/20 vision. That was less than 24 hours from surgery so I can only hope for even better than 20/20 soon. For those those of you who are tired of wearing glasses and contacts, I highly suggest you invest in yourself and get LASIK. If you qualify, stop by Dr. Feinerman's office and I promise you won't regret it. I'm glad I did!

I just want to say thank you to Rachel who helped fix my son's glasses. I am very appreciative as I…read morewaited there about 15 minutes before closing. She fixed them very quickly and even made them look like brand new. I asked how much and there was no charge. I was speechless. Thank you Rachel. Maybe a few years back as well, the owner came out and took time out of her busy schedule on the weekend to get my wife her much needed contacts for work. They go above and beyond, very thankful we are.

2nd update in response to the business owner, Scott: Scott,…read moreplease don't deflect my concerns by referring to privacy laws and your office records. My concern is the lack of response and proper follow-up from your staff. To clarify, my original review was regarding an incident involving my husband on 9/16. He called your office because his previous emails and text messages regarding his medical records had not received a response. No one answered his phone call. Instead, he received a text instructing him to communicate with the office by text--even though he had already been trying to reach your staff by both email and text without getting a response to his request. As for my own experience, I have also had difficulty getting my questions properly addressed. I have received repetitive or generic text responses that did not actually answer what I was asking. Simply sending a text within 24 hours does not mean that a patient's question or request has been addressed. We have been patients at your office for over seven years, and this review reflects our actual recent experiences. The issue is not whether your records show that a text was sent. The issue is the lack of meaningful responses, follow-up, and communication when patients are trying to get assistance. Rather than focusing on defending your office's response-time records, I hope you will take this feedback seriously and improve how your staff communicates with and follows up with patients. Update -To the business owner, Scott: I would like to clarify that the incident regarding the unanswered emails, texts, and medical record request happened to my husband over the past two weeks. As for my own experience, every time I have communicated with your staff by text, I have received the same repetitive responses rather than a clear answer addressing my actual question or concern. This has made the communication feel extremely unhelpful and frustrating. Scott, I strongly suggest that you provide better training to your staff on how to communicate with patients, respond to questions directly, and properly follow up on requests. After being patients at your office for over 7 years, we know the level of service and communication we used to receive, and unfortunately, our recent experiences have been very disappointing. Original post- I hate to leave a negative review, especially since we have been coming to this optometry office for over 7 years. Our communication with the staff had always been fine until recently. For the past two weeks, we have been emailing and texting the office to request a copy of our latest medical records. After receiving no response, we called the office and left a voicemail, but no one answered. We then received a text asking us to communicate with them by text instead. It is extremely frustrating and ridiculous that we were asked to text them after no one answered our call, yet they still did not respond to our text messages. We have continued trying to contact the office by phone, email, and text, but have not received a response. As of today, we still have not received the medical records we requested. After being patients here for more than 7 years, this experience has been extremely disappointing. Obtaining your own medical records should not require repeated emails, text messages, and phone calls over a period of weeks. I hope the office takes this feedback seriously and improves its communication and responsiveness. For anyone considering this optometry office, I recommend taking our recent experience into consideration.

Appointment was so good that I had to post as soon as I got home…read more Did an appointment for contacts and glasses. Dr. Kim made the appointment a great learning experience and enjoyable. Not sales-y nor did she make me feel bad for not being well educated in eye care. Felt really grateful that I learned a lot regarding eye muscles and how my recent blurring was due to my current work from home style. Got some great tips. I also enjoy wearing colored contact lenses but have a unique BC that it was hard for me to find ones that are comfortable. Dr. Kim was able to show me the difference between daily and monthly and I got to try on some cute grey ones. The assistant was also great and sweet. Didnt catch the name of the receptionist but she is so darn awesome. Helped me choose my color contact lenses, explained billing, and even assisted with getting my PD because I can never remember. Really appreciate her!!! Whole staff here is great. Im sold and would recommend. Finally found an optmetrist office in the OC area!

I've been coming here for years and have spent thousands of dollars on eye exams and purchased…read moremultiple frames. Recently, a small hinge screw fell out of one of my glasses. When I called, I was told it would cost $15 just to replace the screw. That's unreasonable for such a simple fix, especially given my long history as a customer. I'll be taking my business elsewhere.