I was next door shopping and I noticed there's a dry cleaner 2 doors down Concierge Cleaners, I was planning on dropping off my dirty shirts to my usual dry cleaner on my way home but decided to try CC. I walked in and met Alex, gave him the shirts and ask me to write my name and phone number down on a piece of paper. I was looking for an automated system, there isn't any, then Alex said, I'll call you when it's done. I said to myself - huh?, this is different, I'm not accustomed to this. 2 Days later, Alex called and said your shirts are ready for pick-up, I came, I saw and I was impressed and amazed, the stubborn stains that my other 2 dry cleaners couldn't get out is gone! From here on out, this will be my favorite dry cleaner. The difference is customer service, quality job and price should not even be a matter. The other dry cleaners doesn't care about you, they probably care more about the celebrity photos on their wall than giving you the same treatment. When I see celeb photos on the dry cleaners wall, I immediately think "double standard". It's like having a 5 star dry cleaner but without having to stay at a 5 star hotel. read more

Concierge Cleaners - Alex in action - Sewing & Alterations Near Me - Pasadena, California

Ankine is an alterations EXPERT and is so reasonably priced! She perfected the alterations on my floor length formal gown. I am petite, so she took up the length, shoulders, and sleeves. It fit perfectly. I wish I would have known about her for my wedding dress alterations! Thank you, Ankine! read more

I haven't had the need to take my clothes to the dry cleaners since covid because I've been working from home. For the past couple of months my company has asked us to come in a few times a week for in-person meetings so I decided to take my suits to a dry cleaner. A few of my suits had major stains on it and I was scared they wouldn't come off. My cleaners had gone out of business so I decided to search and find another dry cleaner. I found "Concierge Cleaners" read some of the reviews and decided to give it a chance. I'm pretty picky about my dry cleaning so I hoped and prayed they would do a good job. My experience at Concierge Cleaners was Superb!!! 1. Walked in and was immediately greeted by a young lady with a great smile. She was so pleasant and asked how she could help me. I told her I had a few suits that needed cleaning and that this was my first time at their store. 2. She thanked me for bringing the items to their store and proceeded to examine the suits and made sure she tagged the spots on each suit paying close attention to detail. Then she took my name and phone number and proceeded to ask if I needed this as a rush order. I told her that a few days would be ok. She gave me a two day turnaround which I was super excited about. 3. Next, she gave me a receipt with the details of the transaction along with the due date. She thanked me again for my business. I left the store feeling really good about my interaction and especially loved the attention to detail. 4. On Thursday, as promised I received a text on my phone from Concierge Cleaners stating my items were ready. This was definitely another big plus as I love technology and the fact that they sent me a reminder to pick up my items. 5. I visited the cleaners on thursday and was greeted again but this time by both the husband and wife (owners - Mirna and Shahe) of the business. They introduced themselves and knew that I was a new client and again thanked me for my business. They also greeted me with a smile and were super pleasant. 6. They brought out my items and asked me to inspect them to make sure it was to my satisfaction. I couldn't believe my eyes as all of the spots had disappeared and the suits were like brand new. Amazing work... I thanked them and said you are now my official dry cleaners for life. To sum it up, I was very impressed with the entire client journey from the time I walked in to the time I picked up the quality work they had done. The fact that they were pleasant, addresssed all of my needs, paid attention to details and delivered in a timely manner. A big plus was the automatic reminder (text on my phone) They are definitely a keeper. If you ever need your clothes dry cleaned look nowhere but to Concierge Cleaners - they are an A++ and will take great care of all your needs. Thank you Concierge Cleaners!!! Rosetta read more

THE BEST PEOPLE EVER! The hospitality is amazing, The customer service is beyond amazing !! I keep coming back to this place The dry cleaning and alterations are super fast and great price too! I love this place! read more

When I moved to mid-Central Pasadena, I walked around the neighborhood to check out businesses that I could frequent close by. I found Concierge on my first attempt and I'm a repeat customer. I typically walk there to drop off my dry cleaning...and drive to pick it up. My only 'complaint' is the outrageously loud music the young woman at the counter plays in the late afternoons. read more

I have been a customer for almost 5 years and Concierge Cleaners has never let me down. They take extra care with every piece and the staff is always helpful as well. Cannot recommend more highly. read more

This place has gone wayyyy wayyyy downhill. The guy who I think is the owner is fairly curt, but that's cool. Except when I told him that I had been waiting for a call that my dry cleaning was done that never came, he did not apologize. He shrugged and seemed not to care. It's not THAT big a deal, but I had told them when I dropped it off that I needed it on a certain day. Secondly, the female employee is rude. I told her that a small marking on my boyfriend's shirt was there and asked if it could be removed. She said "yes." It was not able to be taken off, but she insisted that I had never mentioned it to her. I get it; he shouldn't have spilled on his shirt. However, she should own what she said. Won't be coming back here. Oh, and it's expensive. read more

Incredible work! I got a dress and a couple of jackets dry cleaned, as well as a couple of bathing suits tailored and everything came out so beautiful and perfect! read more

Awesome staff and quick service! What I love the most is the fact that I got a quote on sewing a dress right away! There is ample parking in this plaza which is super convenient! Prices are super affordable compared to other locations in the area. Super friendly staff which makes this place a definite go to. I wish if they open on sundays however even of for limited hours. But overall I am glad I discovered this place! Ankine Tailoring is housed here. I asked for a dress tailored and omg did Ankine perfect it! I mean the fitting to the styling and designing all were nothing shear of perfection. She is super affordable too! Definite coming back! read more

I want to give an unbiased and honest opinion about this place, as this is their business, and all businesses must be represented properly. I'm checking my emotions/feelings out the door...as I write. I will agree wholeheartedly with all other Yelpers here that excellent customer service and attention to every single detail is what they specialize in. This is what represents this store. This is not your typical dry cleaner that leaves you sweaty after you leave, while you are praying that they didn't leave any stains on your shirt. The gentlemen here care about you (you'll definitely see it from the moment you walk in) and will treat your clothes as if they own your clothes and will wear it themselves. Turn around for all my (and my wife's) 10-11 articles was 2 days. That's pretty fast service for all my things, along with meeting the needs of others. The cool thing about this place is they even called me explaining what they did to each of my article. If there's any fuzz on my slacks, or sweaters, they cut the fuzz and they made sure to make it look like new. Like I said, this is not your typical cleaner. I was amazed at the detail. Now, I am home and took a look at the clothes. They definitely look good (they constantly mentioned, "When you go home, I want you to take a look at our quality of work." It definitely shows). They even went out of their way to fix buttons on one of my wife's sweaters, which the previous dry cleaner that I went to destroyed!!! However, the thing that disappointed me about this place was the bill before I left. Yes, I should have asked how much each article was before I dropped my clothes off (my fault), but I couldn't believe how much each article was... Just to inform you, the price of each article is priced (obviously) by categories: shirt, slacks, pants, blouse, etc. Not only that, but pricing will also go up according to what kind of material it is. The more nice the material, the more likely the price will go up. Here's the thing...although I am disappointed with the price I paid for the articles of both my wife and I, I guess there's a reason why the items are priced as they are. They are good at what they do. And honestly, although I am disappointed at how much I paid, it would be wrong for me to give them anything lower than a 4-star, because it was my fault that I didn't ask how much each article was before I dropped the clothes off (I had the option to leave the clothes or leave the store all together at the time after I heard the price). If I let my current emotions type out this review, I would have given a two star, but putting my emotions aside, my complete honest opinion says 4-star for service and care for my clothes. As a result, here's the take-away from this place: 1) When you get in, ask how much each article will cost. This way, you can judge if it's too expensive or if it's just right. I want to make sure that each Yelper is a good steward of his/her hard earned dollar. 2) If you are like me, and make $40-50k/year, recently married with new bills, paying Pasadena-like apartment rent, with student loans as high as the ceiling, and don't have expensive or fancy clothes, but just have modest work pants and shirts, like me, this place is probably not for you. However, if you make lots of money, and have expensive designer clothes that need great detail since you spent a lot of money on your clothes, I would recommend these guys to you. Honestly, I don't think I'll be back. I still can't believe I spent that much!!! But I'll tell you this. They definitely earned every dollar you give them. They are good at what they do, and you'll see their quality in your clothes. read more

Alex is so nice and so high on life. I love it! Did a great job mending my clothes. Brought a sweater in that I suspected could not be repaired well and I can almost not even see the place where is had to be sown!!! I'll be going back here. read more

This place does excellent (though very expensive) dry cleaning, but do NOT have any altering or tailoring done here! They will do it wrong, weaken your garment, and then when you point out the problem, spend twenty minutes not listening to you while insisting that their error is right. Infuriating. My husband took in a velvet and taffeta ball gown of mine for dry cleaning. He forgot that he'd told Concierge that they could automatically fix damaged seams in his garments without asking, so when they saw a small tear in the side-seam of the taffeta skirt of the gown, they went ahead and "fixed" it. All fine so far; I wouldn't have had them do it, but it was a slip of memory/miscommunication situation, with no one at fault. However, instead of just sewing up the half-inch torn part of the seam, they sewed up the ENTIRE SKIRT OPENING all the way to the waist -- about five inches. Now, this is a fitted bodice, with a tight waist, and no elastic. Any tailor who has any knowledge of women's garments will realize that a long dress has to get onto the woman somehow; if the bodice is fitted and the waist doesn't stretch, you need an opening in the waist that goes a few inches into the skirt (closed at the waist by a zipper or buttons or snaps or something) so that the gown can go over the woman's head and shoulders! But now it's sewn closed all the way to the waist, so the gown is at the moment unwearable. Okay -- so far it's just a piece of incompetence, but not the greatest crime. Careless mistakes happen, and maybe the tailor lacks experience, or has never dealt with women's clothing before. So I'm trying to explain to the owner of the business why the "repair" has actually made the garment worse, and why I'm upset. (This is a delicate gown, and the taffeta around the seam has begun to fray a bit; and the LAST thing you want to do on fraying fabric is randomly sew and rip out seams any more than you need to.) Now, if the owner had listened to me, he would have understood how and why the work by his tailor needs to be ripped out, and what should have been done instead. But he simply would not listen! I showed him the waist, and how small it was, and explained how now it wouldn't go over my head -- showed him where the fabric was fraying -- the whole bit. But every time I tried, he just kept pointing to the seam on the other side of the waist, and telling me in a loud voice that his tailor was right, because what you're supposed to do is make both sides of the garment look identical, so of course the tailor matched the left side to the right side. Which is ridiculous! Whatever I said, he just got defensive, and kept telling me that HE was a tailor, too, and knew how to sew, and again "look at the stitching on the right! That's how you're suppose to match it on the left side!" He offered to rip out the stitching and try again, but given his clear lack of understanding of everything I was saying, I told him I would rather fix it myself. UPDATE: After I posted this review, the owner phoned my husband's cell phone during work hours and complained at some length about my review. He insisted that my husband try to get me to take my review down and then phone him back. Yes, he not only interrupted my husband at work, at a cell number that was only given so he could alert him when he had dry cleaning to pick up -- but apparently now my husband owes him another phone call. (And all over a 2-star review that did not change his overall rating one bit, and even mentioned that he does good dry cleaning. Imagine what he would do to you if you gave him one star.) This behavior is simply unprofessional. Because the owner is putting comments on this yelp review, and insisting on multiple phone calls with my husband over the issue, let me restate once and for all my message to him: Sir: when I pointed out the error your tailor made, if you had responded with "oh, I see what my tailor did; he clearly got confused there; my apologies, please let me fix it" I would have let you fix it, even though the extra sewing and seam-ripping weakened the garment, and even though I think $10 for a five-inch straight seam is rather overpriced. But because you spent fifteen minutes telling me that your tailor did the right thing, even when I showed you clearly the garment was now unwearable, I no longer trust the sewing expertise of either you or your tailor. This is why I am fixing my gown rather than you. Now will you please stop phoning my husband at work? read more

After reading rave yelp reviews, I took my sweater jacket & my hubby's jacket to be cleaned. My sweater jacket was def in need of good TLC & my hubby's jacket had dried-up cat vomit (from hairball). When I stepped inside, I was surprised because heavy metal music was blaring (think Alice in Chains, Judas Priest). As I was taken aback by & taking in the unusual ambience, Alex greeted me. I showed him where the stains were on my sweater jacket & the dry vomit. THEN, he brought out a small brush (the kind one uses to clean the underside of the nail), and removed dry remnants by using the brush AND fingers. WHAAAT?! For all he knows, it could have been human vomit (which seems so much more gross than cat's), but he didn't squirm or bat an eye, and informed me what to do next time when/if my cat does it again. WOW, thank you for not being grossed out (or at least not showing it at all) or embarrassing me, AND kindly educating me. For me, it was $9.95 for each jacket, but price naturally varies depending on item (type, fabric, size, stains, etc). No pick-up date was given; they call when clothes are ready. I didn't really care, I'm not in a rush. They called me three days later for pick-up. When I returned to pick up, I was amazed at the care and attention-to-detail: --The stains on my sweater jacket were gone. One stain, he said, was pre-existing and unfortunately couldn't be removed. Yup, I remember seeing that part of my sleeve that the dye had bled before. No problem, thx for explaining. --Mine was pilling (fuzzing) pretty bad, but he had shaved them off, so it looked pretty darn new. Glad I didn't have to do it. --Perfectly hung on sturdy, flared plastic hanger add-on thingy (imagine standard metal hanger, but with slide-on black plastic piece that resembles a hanger from high-end retail stores). --To prevent freshly dry cleaned clothes from wrinkling, he stuffed quality, soft tissue papers inside over the shoulder and upper arm area. I recycled by using them to stuff a gift box for someone's bday. OMG, what does he not think of? --It was raining outside, and he INSISTED on taking them to my car. "You really don't have to do that," I told him, but he merrily marched outside and hung them in my car. Yeah, I agree with the other reviewer that there are places that offer lower prices, but if you take a moment to recall the quality of work or the energy of the owner/employee(s), one soon realizes a couple bucks more is worth every penny at this exceptional place. Dunno about you, but I'm more than willing to skip a latte to use it toward giving my garments the TLC they deserve by bringing to Concierge. read more

I've seen Concierge Cleaners in passing, because II'm generally trying to get my grub on at Lupita's Mexican or Plate 38. Today, I had to get my husband's slacks cleaned in time for our wedding. I parked in the parking lot and walked into the cleaners. A blonde at the cash register and asked if I needed help. I told her that I needed a pair of slacks cleaned, and I needed it done fast as possible. The blonde grabbed the owner who was chatting with another customer on the phone. The owner explained that the pants would be done by either Thursday or Friday. If the slacks were clean, then I could return on Thursday, but if there was a stain on the pair of pants, Concierge Cleaners would call me on Wednesday and let me know that there was a stain, and that they would need an extra day to work on the problem (free of charge.) I left them my number and told them that I would see them later this week. Thursday rolled around, I called in and the blonde told me my slacks were ready. I was on my way home and pulled into the parking lot. I saw the owner who walked his customers out, carrying their laundry to their car. I went inside and paid $6 for my slacks, and when I was about to leave, the owner came to my side, picked the slacks out of my arms and walked me to my car. I really appreciated the service, I felt like the owner cared about the happiness of his clients and that they felt like they were taken care of. Plus the price was right. Would definitely come back here for dry cleaning! read more

As a first timer, I was greeted with warmth and comfort. Bringing in 3 shirts from a post Vegas trip, they examined it and shared a conversation about my trip saying I definitely had a fun time over there. They jotted down my information and within two days they called for my order ready to be picked up. Upon my arrival, they cheerfully described what they did and I smiled knowing that my clothing was under good hands. The apparel came out clean, fresh, and neatly bagged. These guys put great detail and pride in their work. You can ensure they will continue to maintain that reputation. Thanks Concierge Cleaners! read more

If I had to sum up this business with just a few words, I'd say "great customer service". When I brought my dirty wedding dress in here to get it professionally cleaned and preserved, I walked in as a new customer/acquaintance. When I left with a clean and professionally preserved wedding dress a few weeks later, I left as a thoroughly impressed customer/friend. Your professional services are incredible, but it's the warm, caring environment you provide that really impressed me most of all. I love it when a business makes you feel like they actually care about their customers. Concierge Cleaners does just that. You guys are awesome. Thank you for doing such an excellent job, and for caring so much about the people that support your business. read more

Okay, so I didn't actually use Concierge Cleaners, but I did call and had a dry cleaning emergency that they weren't able to help me with, but the gentleman I spoke to took the time to refer me to someone else who was able to take my last-minute dress for a wedding. I love when people are thoughtful enough to help where they can! read more

I used to go out of my way to save a few cents on my dry cleaning bill. Not anymore! Alex @ Concierge Cleaners showed me the importance of paying for quality.. He will go out of his way to deliver only the most perfect of garments, every time! I cannot tell you the number of times when I've noticed a replaced button, or times when Alex keeps a shirt for a few extra days just to ensure he returns it as good as new.. If service and customer appreciation is your thing, do yourself the favor of trusting your dry cleaning with Concierge! read more

One of the good things in my life that I have concierge cleaners around my work place. They are the most amazing people as professional and friendly in every aspect. From the beginning with a nice smile then taking care of my needs and go beyond that, I am very thankful to them for all the good work, every time I take my laundry back to home they look just like new, on top that they do alteration in which they are very professional too. To have a good dry cleaner next to you it's an amazing feeling. Thank you concierge cleaner see you soon read more

** Review is for helpfulness over the phone ** I haven't used them for dry cleaning, but called to inquire about same-day dry cleaning service and whoever helped me was more than willing to refer me to one locally to Pasadena. read more

Best service, best prices and best music in town! alex provides attention to detail that I've never experienced with another service. Just try it... read more

This is the perfect dry cleaners. I use to go to that big dry cleaners is pasadena, but after bringing a shirt with a small stain they where unable to get out (yellow mustard,white shirt) I went here and Alex took care of it at a fraction of the cost. This is my go to dry cleaners in Pasadena, they do a great job at cleaning my clothes in a timely fashion. Always friendly and great prices what more can you ask for. Plus they give you a call when your clothes are done read more

My leather jacket needed a good cleaning from a messy food spill and I decided to try out Concierge Cleaners based on Yelp reviews. I could not be more happy with the result. My jacket came back absolutely spotless. I also thought the cost was reasonable and the service to be fantastic. I am so impressed that I'll be trying out Concierge Cleaners to dry clean my clothes as well. read more

I have been coming here for a couple years now. The owners and the staff are very friendly and professional, they do a great job with my dry cleaning! Ankin, the seamstress/tailor is fantastic - she has a great eye for design, works so quickly, and does really great work! read more

Overpriced rip off. I have no idea who voted for this place and gave 4 stars. 1) the place stinks, not a good look for a cleaners 2) 4 days for four shirts 3) no call advising items we're ready 4) charged me $45 5) didn't give me a price break out until I asked after charging 6) some guy with a man bun clicking his teeth behind the counter and talked about me in another language while lady attendant ripped me off because I called them on their sh$# 7) said two of my blouses were dresses, no sorry 8) offered credit back then renigged 9) finally after I insisted woman acted like she was doing me.a favor 10) no advertised prices, beware! Will never return. Gross and rip off place. Was. read more

This place was great! I had my prom dress altered to the neckline I wanted. I took it to other alteration places first before I had came here and everyone said they couldn't change the neckline, but the lady that did my dress definitely knew what she was doing and pinned an outline of the neckline I had wanted so I could see how the outcome would look. I was really impressed with how the dress came out and will definitely come back here in the near future! read more

Concierge Cleaners - After - Sewing & Alterations Near Me - Pasadena, California

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New owner, not what it used to be. The special service is long gone. My clothes aren't clean like they used to be.

Just picked up my suit from being dry cleaned , and once again a terrific job. Literal went back 5mins ago to drop off some dress shirts and totally forgot I have two pairs of pants I need hemmed. Arrrg. Guess I'll be dropping those off when I go back for pick up. Concierge cleaners has always done a great job with my clothes. Looks like they hired some new staff as well. read more

I went here to get my pants tailored and had amazing service. My pants fit amazing and the work was flawless. Highly recommend going here!

This is the best cleaners I've chosen in Pasadena. All my close come back perfectly cleaned, ironed. I do not recommend any other cleaner than this friendly and welcoming business owned by a very kind hearted man! The alteration tailor is the nicest and friendliest and give reasonable prices. read more

Concierge Cleaners is the only place I trust with my formal dresses and my vintage clothing (1950s). They do an extremely through job of examining, fixing and cleaning my clothes - so clean and crisp, it feels like its new again! Concierge even takes off the buttons so they wont be ruined by the dry cleaning process and then sew them on better than before. I will never trust any other dry cleaners with my vintage garments. PS. Alex is the best! A great attitude, knowledgeable of his business and excellent customer service. read more

Ankine did a great job at altering my dress. She also altered two jeans. The service was professional and the facilities were clean. I would recommend their work to others. read more

They are really professional and friendly, I drop of all my dress shirts, premium Italian wool suits,cashmere sweaters and the long coats that I used to wear when I travel overseas, they are excellent, even I highly recommend the alteration in concierge Cleaners, If you have any food or other stains never worry about that here is your right address. They contact when my clothes are ready. I'm a very picky man that's why I chose Concierge Cleaners. read more

Concierge Cleaners by far is the best cleaners in Pasadena, I've tried several different cleaners in Pasadena but there are none that can be compared to Concierge Cleaners, I'm actually a former employee who had the opportunity to see the method Alex the owner uses to ensure that quality attention is given to every customer garment, he basically goes above and beyond what you would get at any other dry cleaners. What I saw while working behind the scenes with him really blew me away because I didn't believe how much a person would go out of their way to please their customers with the way he applies all his techniques to the customers garment, he looks for missing buttons, split seams, rips or tears, he removes lint, he packs your garments with tissue, he walks your clothes to the car and so on and so on. Alex believes in going the extra mile, I'm going to miss working with him but I'm moving out of state to pursue other things, Thanks Alex for everything you've shown me not just for business but for life also, you are awesome keep doing what your doing because it's working. P.S. I loved listening to the rock music read more

Their work is good, prices are insane. Picked up my laundry today, $11 to clean a sweater and $7.95 for a shirt. Even standard clean and press on a shirt is $4 vs 2.50 almost everywhere else. Sorry I will be looking for another cleaners. read more

Wow! This place did such a great job on my alterations and cleaning! I dropped off 2 sweaters that were adult size, and I wanted to make them smaller to fit my kids. I went in on a wednesday morning to drop them off, and spoke with the owner. She is amazing! She knew exactly what to ask me in order to better understand my needs, and honestly, I just went in there and said I wanted them smaller! After figuring out what was needed to be done, she asked me when I needed them by! I was very impressed with that because she was open to my time, and wanted to work around my schedule. I was not in a rush and said by Friday. Her timing was on point! She was done first thing in the morning on Friday. The alterations blew my mind! The sweaters look exactly the same, but smaller! The stitching is non existent! And the cleaning is just like new! They did a A+ job with my sweaters. I would highly recommend this place to all! read more

I was looking for a place that does alterations for a bridesmaid dress. I came across Concierge Cleaners, and decided to give it a try. They did an excellent job with the dress. It fit perfectly! Since then I have also been taking my clothes there to get them dry cleaned. I have been very happy with their service and their warm hospitality. read more

The first time I walked into Concierge cleaners was just happenstance. The second time it wasn't. Concierge cleaners is by far the best cleaners I have ever tried. I like my 7 jeans well cleaned, crisp, and looking like new. Alex, the owner, is very meticulous and will leave your clothes as crisp and clean as possible. He will take his time on your clothes. He wants to make sure you are 100% satisfied. I've had jeans repaired, hemmed, and tough stains taken off; I have always left with a smile on my face. Alex is also a very nice, friendly guy with a great sense of humor. He's a pleasure to talk to. Oh yeah, and he goes the extra mile! One time he almost went two. LOL. Give him a try. read more

My hubby brought his dress shirts to this place for the first time just a week ago. I was charged with the responsibility of picking it up for him. The guy who works there, Alex, I believe he's the owner. He's super nice and funny. He was very helpful and also cracked a few jokes. He made a point of asking for my name and he even wrote it down. This speaks volume on how he treats his customers. I felt very at home. Even though this was my first time at this place, Alex made me feel like I was a regular. I would definitely be coming back on a regular basis. And oh, you can't beat his prices considering it's in Pasadena. read more

I've been taking my laundry to concierge cleaners for the last 2 months and I'm very satisfied with the service that they are giving to the customers. The reason I'm writing today because I was hopeless when I spilled oil on my dress that I bought it 3 weeks ago, and when I took it to concierge cleaners it was back just like new. The owner told me from the beginning don't worry we'll take care of it, I was not sure 100% they will manage to fix the issue. But I was very happy and satisfied with the result. Thank you so much, now I don't have to worry anymore if I spill anything on my dresses, I know that concierge cleaners will take care of it. Highly recommended for everyone. read more