PC Tek intelligently and expertly identified, then quarantined and removed, virus-infected files…read morefrom my Dell desktop computer. PC Tek's owner, Abdel, patiently explained his method, while actually fixing the virus! I came in worried, but left hopeful. This is the 2nd time I've hired PC Tek to fix corrupted software, and both times Abdel has delivered as promised. I can't recommend PC Tek highly enough!​​​

on July 11 we agreed with your Rtps that you come around 2 pm to repare my Comp. Nobody came…read moreMORE: no phone call, no e-mail... NOTHING If it is a good service then sorry...

Brought in a overheating and dead Iphone. He was able to diagnose the problem and recommend a…read morerepair. Cost came in right in the middle of the estimate range. Thank you Mr. Fix.

Update: I was not contacted by the owner, and I have texts from the business refusing to refund the…read moreservice. They originally offered to refund the labor only or replace the part again, but after two failed installs, that wasn't a good resolution plan. I was able to get an approved dispute with my credit card company and was fully refunded. A reply to my review making it look like there was an attempt to refund me isn't transparent. Again, sometimes it's best to measure a business on what happens when something goes wrong, not just when everything goes right. A true measure of a business is how they handle things when things go wrong. I want to start by saying the actual service experience was good. Fast turnaround, friendly staff, and when my first screen replacement had dying pixels, they replaced it under warranty without any pushback. That part of the experience deserves credit. However, the second replacement screen was also defective. Graininess in low light, visible dark spots, and the screen would go completely black during phone calls. At that point I asked for a refund rather than a third installation, since I'd already spent enough time and didn't want to gamble again on the same part. This is where I think the real test of a business happens. Anyone can deliver good service when everything goes smoothly. What matters more is what happens when it doesn't. I had an independent diagnosis from Apple confirming the display issue, and the shop initially agreed to a refund on the condition that I return the old screen. The problem was that Apple, who repaired the phone separately, retains all replaced parts as their own property and doesn't return them to customers, a policy I confirmed directly and documented for the shop. In the end, the shop declined to issue a full refund and only offered a partial refund for labor, even though the part itself was the source of the defect, not the installation. I came into this wanting to be fair, and I gave the business multiple chances to resolve it. I think it's reasonable to expect a full refund when a product fails twice, especially when returning the part wasn't even possible due to circumstances outside my control. I'd recommend this shop for routine repairs based on their speed and friendliness, but be aware of how they handle things if something doesn't go as planned. They would reference that they work with the local Apple Store, but I spoke with the Apple Store and they have several customers come in after poor third party replacements and service.

My laptop battery would not charge. Within a day, problem was diagnosed and solved. Very pleased.read more

In today's age, a personal computer is more than email and web surfing. It could be a person's…read morewhole means of banking, communicating and such. When a big name computer center did not touch my pc for four days, I reached out to Fatech. In a few moments the issue was determined and a course of action agreed to. I got my PC back in less time than it sat at the other store. These folks are great. I will definitely come back for future PC needs.

I wanted to replace the graphics card in an HP EliteBook 8540w laptop. I requested estimates for…read moredoing the work. Given those who responded, Craig 's estimate for cost and time required to perform the work was the most attractive. As for the time required to perform the work, around lunchtime on 6 February 2020, I handed it to him and around lunchtime of the next day, I got it from him. As for the cost, the actual cost was less than the estimated cost. I inspected and tested the product (my laptop), it looked good and passed my tests. In conclusion, for service performance and product quality, I gave him five stars.

They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!

I called these folks about a disabled touch screen on my laptop, and Richard took the time and…read moretrouble to look up and determine that it was still under warranty, and so he recommended I save $$ by calling HP. So thanks to him I saved the cost of bringing it in to him. He got nothing out of it except this yelp review---and a new customer IF I ever need service again.

I got service from 12020 Sunrise Valley Dr. 1st Floor/Suite 100, Reston, Virginia 20191…read moreSupport@LaptopRepairGeeks-Reston.com | Tel: (703) 457-6682 AND Darnell was awesome!!! Highly recommend this place if you need immediate repair!

Its been years since my initial review of Vienna Tech. 2 of us have used VT many times since then:…read morethere is nothing I would change on Yelp. VT's service is first rate, pricing reasonable, Jeff and James - either by phone or on site - are pleasant, courteous & VERY knowledgeable. Most importantly, they work hard to quickly diagnose, then remedy your software or hardware problem. No baloney - diligent, thorough and honest! I had a problem late Friday at the start of a long Labor Day holiday weekend. James responded quickly and rectified it even though he could have easily delayed dealing with me until Tuesday. Still Highly Recommended. During this time of Covid, VT handles issues remotely if you (like us) don't want outsiders in your habitat!

The most competent tech service around, period. Dedicated to solving whatever challenges you have…read more(and clear about what they do not do). They have solved problems that the big shops (Micro Center, Best Buy) have not been able to solve. Service is personal, fast, and outstanding. Excellent value - I would never go anywhere else!

Amazing guy and great in his passion for this work. Would…read morehire him again for sure if I have to. Pricing is very reasonable in today's market. He was able to put a line for CAT6 with professional work end to end. Absolutely phenomenal work done

Great guy knows his stuff. Good values and accommodating Local to the area... works flex hoursread more

(See my response to the owner's comment below)…read more DO NOT WASTE YOUR TIME!!! As soon as I told the guy my computer hardware problem he said very abruptly "I'm not going to handle that" and hung up on me. But their website says "you get...friendly, knowledgeable service...no matter who you are and no matter what your needs, all you have to do is pick up the phone and your problem is as good as solved, your questions are good as answered". False advertising!!! Glad he saved me the trouble of wasting my time and money with this jerk! Would give them zero stars if possible. ***************************************************************************** Response to owner's comment: For the record, the URL you posted in reply to my review, which is also the same URL on your Yelp profile, and is the same URL you PM'd me: http://www.ct-tysons.com gets forwarded to this URL: http://cttysonscorner.technology-solved.com/ For the record, if you click on "Why CT" across the top, you will see verbatim where I pulled the quotation from your website. Disappointing that I have to walk the owner through his own website huh? For the record, that is where I found my quote from your website that you are now claiming does not exist. So for the record, I posted an annotated screen shot of your webpage so there is no more confusion about this issue. And it is indeed false advertising. For the record, I was prevented from using your technical services because you or your employee rudely hung up on me. However, I did experience your terrible CUSTOMER SERVICE and saw your true colors. Do you even have any employees or was it you who hung up on me? For the record, nine years in business does not correlate to good service. It means a lot of one-time customers keeping you afloat. Most of those 9 years were also before Yelp took off and became popular thereby exposing your true colors. In case the owner deletes his reply to my comment, here it is: Comment from Clint H. of Computer Troubleshooters of Tysons 6/12/2013 For the record our website doesn't say nor has it ever said: "you get...friendly, knowledgeable service...no matter who you are and no matter what your needs, all you have to do is pick up the phone and your problem is as good as solved, your questions are good as answered". The review claims false advertising even though the information on our website does not say this. We provided no services to this person and received no payment from this person, so it is not a review of our services, since no services were performed. Please go to our website and see for yourself what it says. http://www.CT-Tysons.com We have been in business for 9 years. We would not have been able to remain in business if this review were accurate.

I needed help setting up my new windows 8 computer and networking 4 devices to the same printer…read more Cliff came out and quickly got my new machine up and running and set up my laptop, netbook and desktop to work with the wireless printer. He also cleaned up my laptop which was painfully slow by figuring out the conflicting software causing all the problems. And the best thing was that he explained what he was doing and why in plain English so I could understand! I will not hesitate for a second about calling Computer Troubleshooters in the future if the need arises, or more likely when the need arises. PS -- I don't know what the other reviewer was talking about -- Cliff was super nice and very professional. Very accommodating of my crazy work schedule too,

Nova Information Technology Services did a great job setting up my satellite link, wiring my home…read moreand garage, and installing all the necessary equipment for my network. They selected locations for the Wireless Access Points to ensure good coverage and were careful to hide all the cables. It all works flawlessly. Highly recommend.

I have tried to schedule an appointment via Thumbtack 3 times to address an urgent network set up…read moreat my store - I got 3 appointment confirmation and all were no show ! On Saturday I sent few requests via Yelp and Nova ITS (Todd) responded right away ! He came first thing in the morning on Monday and set up the network on the spot - I highly recommend NOVA ITS I wish more people will focus on excellent service so important to recognize service excellency from time to time.