I was looking for a specific model of MacBook Pro, the mid-2015, because I need one for my work and DJing and I don't like all the dongles needed nowadays. I went on Craigslist and found Computer Annex in Ontario. It was a bit of a journey to get there but totally worth it! They hooked me right up with the most maxed out Pro that was factory refurbished and still affortable. Thanks Bede and Zac for hooking me up! I'll recommended you for anybody else looking for a used MacBook Pro! read more

They scammed me out of $2358. eBay not doing anything to get it back. I am thinking of filing a lawsuit against them..!!

Took my computer to Daniel at computer annex and really enjoyed the pricing and service in cleaning up my PC we needed something like this in Chino read more

I was scammed, I was working here for a short 2 weeks and left because I was only making $10 an hour and needed more money for bills and diapers, so the reason I am leaving a 1 star review is because Mr.Bede , the owner of the store asked me if I can replace the screens of 2 phones (because they were obviously broken) I said yes I can do it (me not knowing I would be charged if I broke them), I ended up breaking the digitizers of the 2 phones, phone 1 - Nokia Lumia 1520- price on Ebay used as low as $45, he charged me $99 out of my check. Phone 2 - galaxy s6- price on Ebay as low as $79, he charged me $175 for that one out of my check, * these phones screens were already broken, I just broke the digitizers* EDIT: He pretty much forces customers to leave positive Yelp reviews by giving them a "discount" read more

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Recently purchased a MacBook Pro from Computer Annex USA the Mac was ok. The salesman Daniel told me it was a 2020 Model I asked him to turn it on so I could see but I would have had to enter information to get to the about this Mac so I thought. I then asked Daniel again if this was a 2020 and he assured me it was! I was very happy went home and came back the next morning and purchased the MacBook Pro and an External Hard Drive because they were nice and helpful! Well when I got the MacBook home and started setting it up I realized by looking into the about this apple that it was a actually a 2017. I was not happy at all because something I thought was 3 years old was actually 6 years old! Also the External Hard Drive was actually much cheaper on Amazon for the same exact model! I paid about 799.99 for the MacBook Pro and 249.00 for the Kingston 2TB external Hard Drive used 2020 MacBook Pro's are being sold for 400.00 I Trusted These Guys! I went back and Daniel Said to me oh they don't tell me what year the machines are! This was a flat out lie! I feel I was lied to and deceived! When I said told him the hard drive was cheaper on Amazon he said oh Amazon is killing everyone! What's sad is I really wanted to patronize small businesses in my area especially people that look like me! Thanks a lot Brotha for treating another Brother like that! Buyer BEWARE! They are NOT HONEST! read more

Fake! Fake! Please do not waste your time or gas trying to come to this shop! They do not honer their advertising! The prices they listed where changed ones in person and he would not honer a coupon that was clearly active in Yelp! His answer was "it's old" but yet the coupon clearly has no expiration date! Wow, I will NEVER come here again. Not very smart for a business owner, as I was going to buy 4 phones and would have continued to buy more for my staff as I too am a business owner, but with more business common Sense. Response::: Customers please learn from my bad experience. I'm glad I did not end up purchasing these phones as luckily I viewed all the bad reviews before running my credit card and thank god I was able catch his bluff by him not wanting to honer a coupon he advertised. However my words really don't mean much, as his mean more. Notice the way he speaks to a potential customer, respect and professionalism is missing here. I do not need to say much as he is already doing it for me. (Please see his reply below) read more

ComputerAnnexUSA - Electronics Near Me - Chino, California

I've had my eye on a Specific computer for almost 6 months and after searching the web, Craigslist, eBay and OfferUp for great deals and a great price I landed on Computer Annex through there OfferUp advertising They had a 2015 iMac 27 in Fully maxed out With 128ssd, 1TB hard drive, 36 GB ram R9 4 GB graphics card On OfferUp they had it advertised as 1199$ and another ad for 1600 discounted to 1450$ ( Both AMAZING and the lowest Price I had seen for this exact model by 50$-100$ Plus) When I arrived to the shop from OC I told the owner exactly what I was looking for, and to my surprise the prices were more than advertise. When I showed him the iMac for 1199$ advertised on OfferUp, he said it was a mistake and it was already gone. I gave him the benefit of doubt. I asked about the other one discounted at 1450$ which was the exact same computer from OfferUp posted with specs, just listed at a different price....he said that one was gone as well. Was frustrated to drive out from OC to only see the price at 1899$ ( and essentially the exact same product advertise in stock for different price) After some negotiations and showing him another shop offered the same computer for a cheaper price, he worked with me and dropped it down to a GREAT DEAL at 1500$ Still a little bummed out that I didn't get it at the advertise priced, but the owner still gave a GREAT price I was willing to pay at. If you know exactly what you want and generally know the price it's sold at you can definitely work or negotiate with the owner Great computer and easy credit process! Thank you guys! Love the computer! They even box it up for you nice, neat and professionally and help you load it in your car! Thanks! OVERALLL If you see something you like I would definitely try and work out a price with the owner, theyre willing to help you if you're a serious buyer and get you a good deal If this store has something specific that you want and have had your eye on than I would come to this store. If you're not sure what you want and just looking around....and you're coming from a long distance, I would look closer to your location and save the drive Also wouldn't expect to pay an advertised price, seems like a scheme to get you into the store... however I AM grateful for the DEAL we negotiated for the EXACT Computer I wanted Writing this I have mixed feelings, was also bummed out I received an off brand mouse and keyboard and not an original Apple or Bluetooth wireless like advertised in there posts from OfferUp. I had noticed they left the show room keyboard and mouse on the floor room, when I asked about it they showed me a packed box which I assumed was a new Apple one. To my surprise when I got home it wasn't. At the end of it all, I got a BEAST of a machine at an amazing price. Thanks to the owner for working out a deal and not brushing me off with a firm price! Would have definitely rated 5 stars if not for all the little things read more

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I miss the days when a handshake and giving your word to someone actually meant something.

This store is creepy af. Felt like I was walking into a David Lynch movie. So boiling hot in the store. All sales are final. They advertised a Chromebook on FB marketplace and i figured i just needed a cheap one for my son, so might as well. However, i got it home and it doesn't connect to my wifi. My other Chromebooks still do. I'd take it back, but there receipt says all sales are final. For any purchases (card, cash, check) they make you fill out a form to give your full name, address, phone nuu and email. Not sure why, but i really would not trust them with personal information. read more

Sold me a cheap computer that i bought and stated would set it up and never cared to show up. Made excuses to stop by my office. Never do business again here paid 500 for a refurbished computer garbage was sold here. read more

Great deals, good customer service. They offer different options on computers, parts and repairs. They take the time to ask what you look for and give you a couple of options. Very friendly staff. I bought a computer and havent had any issues. Bede and Demi are the best! read more

An electronic lovers paradise!! Awesome prices and super friendly staff. Jesus was awesome and very knowledgeable. Well worth the drive from Riverside! Thanks I'll definitely be back! read more

ComputerAnnexUSA - This is geek paradise! - Electronics Near Me - Chino, California

Item purchased at point of sale on 11/17/2021 is not item received. Sales invoice from Computer Annex 28823 and lease agreement 9202910 by 3rd party ACIMA state the sale and purchase of Apple Ipad Pro 12.9 256GB Wi-Fi + Cellular. I telephoned the merchant the following day to inform of the discrepancy. I spoke with employee Jay who was the gentleman who facilitated the sale and was informed there may have been an oversight with internal inventory cataloging. He assured me he would perform due diligence with this matter and contact me back. I never received a return call. I telephoned again on 12/2/2021 and spoke with another gentleman. He took my contact information and stated it would be given to JAY as he was on lunch break. I never received a call back prior to end of business for computer Annex. Its concerning as the Ipad models differ in pricing depending on features. A wi-fi only Model Ipad has a lower price than an Ipad with Cellular function. Was I sold and paid for a Cellular Model when in fact I physically have in my possession a Wifi only model? The leasing company has also been contacted with this matter and is now being handled within their merchant resolutions department. It saddens me the merchant has yet to contact me further with this concern as I am a repeat customer having purchased an IMAC a year prior and had a most favorable experience with that sale. I believe 2 weeks is more than reasonable to await a response to a transactional concern. I have also forwarded this concern to the BBB with hopes of an amicable resolution. read more

Update a month after the terrible service the owner goes out of the way to write a rant saying I left fictitious review when my review is 100% factual of their horrible business. So here I am going out of my way with my busy schedule to write a reply Fact number one: the technician had not done a diagnostic on the phone Fact number 2: no estimate was given to us and definitely no cost of service was given to us. Fact 3: where did you get Anaheim from no where in the review was it mentioned that I was from Anaheim Fact number 4 yelp is a platform that allows people to write about experiences with companies that can help other patrons make an educated decision on whether or not to go into business with a company. I still stand by my first review you guys are crooks, with sleazy company practices and you don't deserve to be in business! Not performing a specified and agreed upon task and still feeling you deserve payment for it is a breach of contract and criminal! You should not have been in business for 18 years conducting yourself in the manner in which you operate! Final fact and something you should really listen to...dont throw around the attacks on minority and destroying the American dream to another minority that argument does not get you anywhere. I am a minority myself and I can tell you the way you are trying to represent immigrants and the American dream is a disgrace! You should feel ashamed of yourself. Also, race wasn't the subject of my complaint it was your poor business practice. I don't care if you are white, black, purple, pink, or brown that is neither here nor there the fact is as business you are horrible and if I have a problem with how you run your business I have every right to write about it. You want to talk about American dreams as an American I'm simply exercising my right to freedom of speech maybe you should read up more on the subject. I've seen your other responses to other posts on here and you get extremrly defensive for others just writing the truth. Here's my last piece of free advice...why don't you instead of attacking people for writing honest opinions sit down and evaluate the commonality among all of them it's YOUR business practice...and if you were really so concerned about your companies reputation you should offer legitimate apologies to the customers who were so offended by your behavior that they took time out of their busy schedule to write these reviews. Instead of attacking people you should really reevaluate your business practices! read more

Bede and Demi were very helpful and patient with me. the customer service was great. and the computer I wanted was at a great price. I will go back there again. read more

It's a family run business, great customer service. Danny was very helpful and went above and beyond to make sure I got what I wanted. I highly recommend for any computer need. read more

I can't say enough about how I was fairly treated and respected as a customer with Computer Annex. Danny was honest, upfront and treated me with the upmost respect and offered clear knowledge about the products. My boys are excited about their new iPhones and iMac, but can't give the devices a break. This Christmas year, with all that's been going, was one of the best we've had in a long while and we give thanks to Danny and ComputerAnnexUSA. God bless you guys ; ) read more

Went in on Saturday looking for a MacBook Air in Rose Gold. They had a few on display, once Danny was done with his customer, he helped me out and showed me one they had on sale. Everything on it was clean, helped me out with the financing and questions about the laptop. Very friendly and helpful with everything. Most definitely will be coming back for some other merchandise they have. Thank you for the help! read more

Please don't come here to repair your phone. Explained to them their screen not working and screen is warping. He says the phone is defective and it's not straight. I told him I can live with the warping cause it's in a case but the touch is not functioning which is annoying trying to use or answer calls. He did not want to change his after market screen which never worked right. So I paid for a half working phone and this review. See pictures of his grimy work. In addition there is a better computer repair close by at mission and mountain next to subway. Check out their non recommended reviews. Like sweep under the rug read more

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Bede and Zach were absolutely incredible. They helped my aunt find the perfect computer. Extremely fast

Great and really fast service. Bede was very nice and helped me get the new MacBook that I wanted at a great price!

I went in & got a Galaxy S4 in new condition for $180. I dont know why there's negative reviews.. Thanks so much! read more

Jay is an honest guy. Thanks 4 all ur help. Salamat bro, this guy is multi lingual!!! I highly recommend to everyone!!! .....peace read more

Excellent Service and Knowledgable Technicians. Computer Annex USA, located on 115 N. Mountain Ave., in Ontario, California is a full service computers and electronics discount store. The Staff are very knowledgable in their business and they provide excellent customer service. I contracted a virus in my computer and it took them less than 36 hours to fix the problem and return my computer to me. My computer is now in excellent working condition. Thank you guys!!! Strongly recommended for any computer repairs and services. read more

Happy New Year U Y'all Just a small token of appreciation to my wonderful computer people at computer annex on Mountain ave.. Great service with charming smile . Thank you read more

Was helped by a gentleman who spoke Spanish was very satisfied with the service they provider they have plenty of different electronics and they will work with u e ended up getting a laptop from them the only complaint I have is that the place was so hot I could not breath had to go sit in my car while they finished helping my mother the people there though where very nice and worth the drive read more

Went into today because I gave my friends daughter my iPhone 6 and well I went to the spot that always gives me good deals on phones at a great price, got me an iPhone 6+ this is the 3rd phone I've got from here. They have always been good to me since the 1st time. That's why I've come back thanks again read more

I am speechless to say the least blown away by the love that I receive coming to the door of annex after walking around the store I begin to realize one thing it isn't what they have as much as it is what don't they have when it comes to computers you can practically build your own computer from scratch or bring your old computer in they'll take it from the Stone Age right into the future. No computer job is too small or too big that annex can't handle just stop by and I'm sure your smile and tell a friend just like I did! Don't worry about money easy finance for everybody!!! Thank you Computer Annex USA! read more

Me and my business partners came in looking for a mac lap top and with their great deals, quick no credit check, I was able to get a $1600 in-store credit from Mr Bede, and Ada and Zack. We left with a great Mac PRO, 50' TV and an IPhone 6s. Let them know I sent you read more

This is my second visit to Computer Annex over the years (the first was for an inexpensive, used iPad that lasted years. They are always so knowledgeable, fast and patient at this establishment - and they had the courtesy to stay open late to make our last minute transaction. Demi's kindness and demeanor were impeccable as she helped my daughter choose a refurbished iPhone. It's nice to see a customer-service oriented, family-owned store doing well in this economy, where business transactions at big stores are often rushed and impersonal. read more

CONSUMERS Please be aware. Honesty is hard to find in unprofessional stores. The quote at bottom was my 1st impression, nevertheless as I had problems with the laptop (even after diagnosed and repaired by Annex) Device was taken to another repair shop, tech found out computer kept crashing due to poor quality Parts installed.‍ "Knowledgeable, honest and professional service provided by the owner and technician. Courteous customer service. Walked in. got financed, bought a MacBook Pro and IPad. Affordable prices, all devices on great condition Will definitely keep doing business with them. Happy client.." ‍ read more

I needed to find a place that could take care of all my company computer needed just 2 min in the store I knew I found the right place I save a lot of money because they where able to bring all my company's computers up to date another great thing was the amazing financing save your money and come get right Annex USA for me and my company's computer needs for life...!!! read more

I discovered this place 3 years ago when I needed a macbook laptop. I met Bede and his wife Demi, both very welcoming and helpful. Bede knows all about computers and phones, prices are very good for the good quality electronics they sell. I would recommend this place over and over again.I sure will be back again! Thank you Bede and Demi for your quality services. read more

I visited Computer Annex USA two weeks ago after passing their business several times. I went in and I was greeted with a smile. I explained what I was looking for and the gentleman showed me my options. He gave me what I wanted and needed without trying to oversell. The computer was set up and ready to go shortly thereafter. The entire process took less than an hour. I learned from Demi that this is a family owned business by her husband, Bede and her. Great people, honest, caring and friendly. The prices are competitive with the big box stores and the service is stellar. I highly recommend this business for your electronics needs and repairs. Thank you, Bede and Demi! read more

ComputerAnnexUSA was very helpful in helping my convert a standard size cellphone SIM down to a micro SIM size. They were very professional and experienced. The machine was very precise and exact. I would recommend ComputerAnnexUSA to everyone. read more

Well, obviously, they're in business for some reason. Perhaps it's due to the perfectly good computer tower I purchased there. Fortunately for me, I'm no stranger to computers and I know how to purchase them. I would suggest that lack of knowledge is the main reason for the rest of these bad reviews. The employees were perfectly fine and welcoming to us. They hooked up the tower for a demo, no problem. The tower works perfectly because I purchased the correct configuration, not just the cheapest device. I DO recommend this computer store and I WILL be returning. read more

Put a $100 cash deposit on a refurbished IPad Air, and they sold the day before I was suppose pick it. No sorry, just let me sale you something else from the owner. Not to be trusted. While I waited for them to discover they sold it I had a chance to look at some of the prices on other things and notice they are really expensive. Wow are they over priced. You can do much better on the internet or better yet Amazon. Stay away!!! read more

I liked their service, courteous. My computer had problems and with no hesitation they fixed, and gave my son a little gift for the inconvenience. Thank you read more

Terrible service. Called them and you just a run around. Never call you back. I purchased a Dell that they advertise on Craig's list as new. Be careful it had a bad video board. Called them and they said last one. No refunds. Every time I have dealt with them there is always a problem. You have been warned. Stay away. This place sucks. read more

This place is great. I have made several BIG Apple purchases here and the staff is fast, friendly and honest. If you're looking for the best deal ANYWHERE in So Cal, please come here to make it happen for the best in any electronics. Thanks Computer Annex, I'll see you again for my next Apple product! read more