great communication- ready to tackle new issues I threw at him. he also is a teacher! he didn't…read morejust fix it- I got some more knowledge on my new Mac.

Very good with MRG consulting who solved my problem. But others from Yelp impersonated him and…read moretook money from me. Yelp did by help resolve the problem

I got the dreaded Microsoft "your computer is infected call this number now " and the computer…read morelockup Drove to nerds to go in a panic with visions of my accounts being emptied out. Paul looked at it reassured me it would be ok and proceeded to not only fix the issue but showed me what to do to prevent it from happening again He walked me through downloading bitdefender and explained some of the things I needed to know about Google, Microsoft, and excel Absolute professionals I spent time talking to Milan and he is a great person. Wonderful story which was very enlightening THIS IS THE ONLY PLACE YOU SHOULD TAKE YOUR COMPUTER TO FOR SERVICE I WOULD GIVE THEM 10 STARS IF I COULD!!!!!

Thanks for the quick diagnosis ! They didn't charge me because they didn't fix anything; they gave…read moreme an honest opinion and diagnosis.

My computer was running very slow and contacted PC AVL about a quote. They took a look at my…read morecomputer and noticed I had a virus infection. They were able to easily remote in and remove the virus at a reasonable cost. PC AVL is very professional and the cost for services are reasonable.

From the owner: We place high customer service and satisfaction as a priority for our community.read more

I purchased a computer at the beginning of Sep 2025, and I started having problems with it almost…read moreright away. Unfortunately, the place where I made the purchase from was not helpful, so I decided to seek help elsewhere. I found Computer Doc thru an online search, and I am SO thankful that I did! John is the owner, and he responded promptly to my call. I deeply appreciated that he actually listened to me (very hard to find these days!) explain the issues the computer was having, and also regarding the unfortunate experience I had with the store I purchased the computer from. He was able to fix the problems right away, and for a reasonable rate. But the best part is that my computer is now working beautifully! This is such a blessing because I am a small business owner, and this is the middle of holiday season. If I could give Computer Doc a 10-Star rating, I would! I will highly recommend to anyone I know!

Jonathan is amazing! Best buy told my my computer was done for but he was able to quickly diagnose…read moremy computer and fix the issue in no time! Very satisfied with the service :))

Outstanding service and 5-Stars across the board! My…read morehusband bought a refurbished MacBook Pro from Emergency Tech Repair [ETR] about 2 years ago. He paid a fraction of the cost of a new MacBook and hasn't had any issues with it since! My 2019 iMac desktop was running slow and started shutting down. I am not tech-savvy, and my ignorance and frustration led me to take my computer to ETR for service. My technician's name was Matthew. He was very personable and incredibly helpful! Matthew ran a diagnostic and adjusted some things that I don't understand. He also discovered that my computer was bogged down with tons of useless saved files, as well as apps and programs running in the background, which he took care of. He found that there was nothing seriously wrong with my computer and it should be good for another 4-5 years. Matthew worked his magic and, for about $65, my computer now runs very quickly and no more shutdowns! There was never any pressure to spend extra money on unnecessary upgrades. I was treated as a valued customer, and received expert service and advice. My husband and I highly recommend Emergency Tech Repair for all your computer needs!

Two yrs ago would have given them a 5+. Seems they are growing faster than they can service, and I…read morecan understand this. But not treating customers well when minor issues arise is the worst. let me tell my story. I brought my computer to them needed cleaned up and new malware software. When I picked it up they gave wrong cord, and searched and found my cord. When I started using the computer it was still flashing pop ups and was now timing out on searches. I called and left a message the first week, then again a week later, no return call. So I took it back to them, explained the above to the clerk, he said okay and tried to charge me for a new service. I stated that the first service was not done properly, and unreturned voicemails. He said his voicemail had been messing up and he would message the owner. we stood waiting for 15min, no one else in the store. Asked if he had heard, he said no, asked it he could take it in and charge me when i picked up he said no, asked how we could resolve this that we did not have the time to continue to wait, he said he would need to hear from the Elijah before he could take the computer. At that point I offered to pay and speak with owner when I picked up, he refused, stated I could not wait and he told me "that is a your problem". Called in later and got a voice message that they are not taking new clients. So thanks for being so wonderful to us 2 years ago. Sorry you are overwhelmed. I hope the people you choose to treat poorly during this season are not the ones you need to survive long term.

There are times in life when you're lucky. I depend on my laptops daily and when a display failed…read moreto start, I called Dan at WNC. He answered promptly, was at our home, twice in the same day, concluded that the motherboard was the cause, and determined that Lenovo may replace the mboard at no cost. All this for a minimal diagnostic charge. Additionally, Dan is great company as he works.......what else could you ask? You won't go wrong with him in our area!

Excellent service in replacing the battery on my HP laptop. Very reasonable and quick turnaround.read more

Great customer service. Super nice, considerate and reasonable rates. He was willing to go out of…read morehis way to ensure my needs were met and consulted with me before making any decisions on my machine. Highly recommend for personal use and small businesses.

All I have to say is WOW! And THANK YOU to Paul. I am a remote worker here in the mountains of…read moreSautee. One of the things always in the back of a remote workers mind is "what if my computer goes down and remote IT can't fix it...". Well look no further. I was about to make a TERRIBLE mistake and have to take two days of PTO by taking my laptop into Cleveland to "IT Computer and Phone Repair" as they could not get to my computer until the next day. Something didn't sit right with me with their reviews as well. They seemed to be done by the owner, and the only honest ones were not good. I decided to do one more quick search on Yelp and that's when I found Paul. While I was on the phone explaining the issue, he asked me to text him my name and address; which at first I found odd, until he told me he was on the way to my house right then to get me back up and running! That's right, within one hour of calling Paul he showed up at my door with his tools to get my computer all tuned up and working again. He also knows his stuff too; this is clearly his career as I bounced a few questions off of him that he was able to explain with such depth and aptitude that it was clear to me he has passion and knowledge for tech - skills one does not simply just get by watching YouTube videos. The professionalism Paul exuded made me feel comfortable with him immediately in my home. He was able to diagnose the issue and fix it within 30 minutes, not days like the other guys. On top of that, he went ahead and cleaned up my laptop for me as I process a lot of data; and he did it all for an amazing value. In fact, I was in shock with how affordable Paul was, especially considering he drove to me the day of. Now, my computer is running better than ever, I didn't have to miss work and take PTO, and I didn't make the mistake of being honeypotted into a shop that would have had my computer for days. Paul, if you read this, again, thank you so much. I was freaking out and panicking as this is my livelihood and income source, and the thought of having to reschedule clients and miss work before Memorial Day weekend had me in a tailspin. Again because of you I'm back at work the same day I had my computer issue. To anyone reading this - this is your guy. Don't go anywhere else, you won't need to as Paul comes to you. Words cannot genuinely express the professionalism, speed, affordability, and knowledge that Paul brings. This is his career, and it shows. Thank you again, and Cheers Paul!

I was in a really tight spot as I am a remote worker. Unfortunately, my computer completely crashed…read morein the middle of the day during work. I called around to some local shops and all of them required me to drop my computer off and they wouldn't be able to get to it until the next day. And today's day and age that is just unacceptable especially when it cost us paid time off. I discovered Paul based on his glowing reviews, and boy are those reviews accurate. I called Paul, and he immediately asked me where I was located and was to my home in the hour. Within 30 minutes he had diagnosed my issue and even took the time to sit me down and explain the issue, and how he fixed it. This is clearly an individual who cares about his profession. Not only was Paul a consummate professional, but he was timely, kind, And beyond affordable for what is basically on demand IT service to your house up in the north Georgia mountains. You just can't beat that level and quality of service. Thank you so much, Paul; any issues moving forward you are our guy! Look no further if you're reading this!