1. Emergency Tech Repair

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Asheville, NC

Emergency Tech Repair

3.5 (8 reviews)
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People searched for IT Services & Computer Repair 214 times last month within 15 miles of this business.

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Best Buy - Weird....I know

Best Buy

(52 reviews)

$$

I needed a new laptop and was fortunate enough to have the experience and advice of Alek Nodell, a…read morecertified Apple computing advisor. He really knew his stuff and even took the time to help me with some questions I had about a digital frame I had purchased from an online vendor. He pulled out his phone and pulled up the specs of that frame and really helped clear up some confusion I was having. He did not need to do that. Alek had another couple waiting for his help and he courteously updated them on his timing. It is surprising that he does not work on commission. He was so pleasant to work with.

Called Best Buy's Geek Squad to schedule an installation of stereo system twice. The first time I…read morewas sure that the person at the off-shore call center didn't understand what I wanted (lack of basic English language skills), so I hung up. The second time I called I repeated questioned the person to be sure they understood they were coming to install a stereo system and it's components and wire it to multiple rooms in the house. She gave me the price and then I was told that I was required to pay the total amount up front, which I reluctantly did. On the day of the install the technician, as young man by the name of "Agent White" called. One of the smoothest scammers I have ever had to deal with. After asking what it is that we needed he very clearly stated that the call center didn't ask enough questions and that the installation would not only not take place that day, but would cost over 3 times the quoted price! He fained remorse over the call center but repeatedly said that they had no control. I demanded to speak to his manager who I was told would call me back. I did receive an incoming call that promptly hung up upon answering and, when I called the call center they fained the ability to transfer the call directly to the store and I was told they would not even start processing a refund until the next day. I will here after NEVER shop at or step foot in any Best Buy stores or websites.

Emergency Tech Repair - itservices - Updated October 2026

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