Contacted Richard to help me try and copy data from an old MacBook Air. The first attempts failed,…read morebut Richard did not want to give up. I set a limit on how much I was willing to send to retrieve the data. Richard was very knowledgeable and quick. I Highly recommend him. Richard would not give up and spent many many hours and finally was successful. Richard agreed to charge no more than my initial limit even though he worked at it until I got what I needed. Thank You Richard. I understand that you never give up.

Super nice and extremely knowledgeable in everything Mac. Richard spent quite a bit of time with me…read moreexplaining the history of my model and why it's not worth putting a penny into it. He wanted what's best for me - not what would put a dime in his pocket.

Incredible place. I…read morecame in and met John and immediately it was like talking to a friend. I would've been an easy buck for any PC repair service but he saw that and instead of charging me, advised me on how to best proceed in which only then, should I need help to come back. Lo and behold, problem solved and I am extremely satisfied with my PC! Thank ya, John!

I contacted Computers Reborn to address a keyboard and battery issue on my old laptop. "John"…read moreresponded to my inquiry quickly with good advice and some suggestions. He could have taken my repair but instead suggested other options that in the long run were more cost efficient and made more sense for me but, made zero money for him. I really appreciated his honesty. I will return there in the future when I have a repairable issue.

Our computer was hacked. We knew it needed to be seen by the Geek Squad. We headed to the…read moreBlackstock Road store and called for an appointment on the way. Peyton looked at the computer and knew what had happened to it. He fixed it and then showed my husband exactly how to fix it if it was hacked again. He also showed him where else to look to make sure that everything was removed. Peyton clearly wants to help customers as much as possible. We really appreciated what he did for us.

Worst pick up experience I've ever had. I placed an order on Amazon to pick up a $374 TV. When I…read morearrived at the store, they told me that they wouldn't lay the TV flat in my car, even though I had purchased it. I asked if it could be shipped instead and they told me I needed to reach out to Amazon. I reached out to Amazon to get it shipped. Yesterday I received notification that the package was picked up. I NEVER picked up it cause they refused to put it in my car when I was at the store. Between calling Amazon, chatting Best Buy I'm being ran in circles. On the phone with Best Buy customer service now to get a full refund and they are even having issues processing because the store marked it up as picked up. Now they are saying we have to go to the store directly. Never again and ridiculously inconvenient.

Seems they don't stock anything lady in front of of me needed a battery for her iPad and they had…read moreto order it and would probably be a few days. I needed a charging port and be said he would have to send it out to a third party at a cost of $220. I only paid $299 for it new. But boy did he try and sell me an insurance policy on my electronics. I'll find another place.

I needed a $10 ribbon cable. They had the part and but refused to sell it to me stating it was…read moreagainst their policy sell it. Then tried to sell me the whole screen but would not let me buy it and install it as it is also against policy. Phone is $300 and want to sell me +$400 ($200, screen) screen install. So, their policy to not help customers and try to up charge them outrageously. I bought the part on Amazon for $10 and fixed it myself. Waste of time and pretty scummy.

I had a dead battery in an iPhone product and had Asurion insurance on the phone through ATT. The…read morereason for that is my children and their propensity to drop or crack, etc. a phone. Turns out to be handy for replacement of this iPhone SE 2nd Gen for $75 deductible. We thought it was just a dead battery, so I was advised by the Asurion representative to take it to this location for evaluation, it was Monday. I was next in line. It took about 15 minutes for them to diagnose my phone and recommend the replacement option instead of a simple battery replacement. I contacted Asurion and received a phone in the mail on Tuesday. The box included materials to send the old phone back in a very simple process. It could not have been easier. Four stars only because their lobby had no seating area and had a video and audio commercial advertising their whole home insurance for every kind of device for only $25 per month. I also had to listen to the well crafted sales pitch each time I contacted them on the phone (twice). They ask what happened with the phone and ask leading questions about other devices in proximity and then try to sell you an insurance product on everything. They also make a big deal about prosecuting fraud, which makes one think that they could possibly be difficult to work with if your case is not just a straight up, straight forward, easy case. A 30 second looping advertisement, loudly broadcast, gets really old if you are waiting, even if it was only 15 minutes.

I took my PC there to get it fixed, and they told me it would be ready in 2 days because they had a…read morelot of customers. A whole week went by, and they didn't do anything. They didn't fix my PC at all, and I just ended up wasting my time

We have had our phone repaired three times. We had it repaired here because my wife cracked her…read morescreen. We brought it back for a second time to get it fixed to CPR because the top left corner was popping out. At first they refused to fix it because they said it's due to a cheap case causing too much pressure on the sides which caused the phone to pop up. Supposedly there's a limited lifetime warranty As long as there is no water damage or physical damage to the screen phone. I asked him show me the damage. There was no damage on the backside of the phone nor the sides and there was no crack on the screen. After talking with the employees for a little while and after two potential customers left the manager came out and finally fixed the phone. Well this time we had it repaired HERE they allowed my wife to walk out with glue sticking out the phone slightly. They told her that it is fine and that's what it looks like when you repair a screen. When I saw her phone i drove immediately back to CPR for them to get this squared away with the manager. They finally took the phone back and repaired it and made sure the screen was flush after another customer walked out after having to talk with this manager about the terrible work that they did on my wife's phone. Well I came back today because the same issue that we had repaired the last time is happening again and this time they said we cannot repair your phone it will be $105 to fix. There was no damage to the phone on the back, the sides and the glass itself. There was a tiny dot on the top left corner that he told us was a crack UNDERNEATH the glass itself where the phone screen was popping out. Tommy (who supposedly told us he is the district manager) goes on to tell me that is a crack and that voids the warranty. He said the issue is due to my lifeproof Case causing too much pressure and that caused the cracking of the screen underneath the glass. So they give me excuse for cheap case and now giving me an excuse for a premium case. This place is a complete joke. Don't waste your money and more importantly don't waste your time coming here.

DO NOT WATER YOUR TIME OR MONEY!!!!! After about 2 weeks of having the phone, they finally decided…read morethat they could not fix the problem. I just paid $300 for nothing. These people are not transparent nor are they trustworthy. According to them, what they charged me for labor is none of my business even though I'm the one to pay for it, making it definitely my business. I know car mechanics are required by law to tell you what they charge in labor, I'll be contacting the better business bureau to find out if these people are required to as well. Either way, do not trust these people!