Great fast service. Went in thinking I needed to spend $200 to replace glass that turned into a $15…read morepart out the door. The owner seems like a real honest and good person.

Located in Tanger Outlet Mall Asheville. Very knowledgeable and helpful personnel even when not…read moremaking a purchase.

great communication- ready to tackle new issues I threw at him. he also is a teacher! he didn't…read morejust fix it- I got some more knowledge on my new Mac.

Very good with MRG consulting who solved my problem. But others from Yelp impersonated him and…read moretook money from me. Yelp did by help resolve the problem

got my screen replaced and within 3 weeks i have all kinds up dust and dirt under my screen (i can…read morephysically see the dirt in my camera and when i facetime someone or take a selfie you can see the spots of dirt. my screen has almost like a blur tint to it from time to time and on some phone calls my screen is blacked out and can't do anything. and as of today 10/26/2025 i have now have lines on my screen so i try to go to UBreakifix in arden and there hours for sunday is 12-5 and i showed up at 12:53 doors are locked, lights are off and no response to me knocking. and in my personal opinion my new screen was put on poorly. if it were put on correctly and sealed correctly i should be getting dirt in my phone. because when something is sealed its sealed.

Quick, friendly and efficient - would highly recommend. They repaired my problem while I waited.read more

Very prompt and fair repair of broken glass on iPhone16. Price was also quite reasonable.read more

I have used this store several times without an issue. However this last time I did have an issue…read more I had a screen replaced on my iPhone 6, before leaving the store I put my case back on the phone. A couple weeks later I took my case off while at my desk at work. I realized that the screen was loose (not screwed down) and there was a tiny tiny small hole in the screen. I was unable to see it before as there was a case on it. I tried to push the loose screen back into place, only to realize that there was something preventing it... I shook the phone and two screws fell out. I was dumbfounded that they forgot to correctly assembly the phone and that it ended up causing it to break my screen from inside (again a weird small hole the size of a tiny screw that assemblies the phone). I brought it back to the store because they say "we warranty the screen for so many days" .. JOKE!!! The guy at the store, when I returned to show him the issues, told me it doesn't matter when it happened because they don't know if the fault was theres or mine. I assured them that if they look at my phone they can see 1. there are no scratches where I dropped it and 2. what else would make a tiny hole in the screen the size of the screw 3. the screws inside are missing. Why would I take apart my newly replaced screen to do this? The guy looked at the phone and agreed it was assembled correctly but said I should not have pushed on the screen. I stated I did not know that there were screws that were unassembled in my phone because of their neglect . He said he was sorry but his manager wouldn't replace it. I decided to not hassle them over this but would Share the knowledge that this store is not competent 100% of time and that they will not honor their said screen replacement deal!!! I stated I was a customer for couple years and used there service several times and wish they would show customer service this time as it was something that was NOT my FAULT.... but they did not care. Again, I've used this store before for convenience, but will NOT use them AGAIN. I'm not sure if they've changed ownership.... I just do know they have POOR, POOR, CUSTOMER SERVICE!!! Learn from me.... STAY AWAY FROM THIS STORE IN ASHEVILLE MALL!!!! Very disappointed Former Customer

They were fast and polite but I now realize the screen which was extremely expensive is not an…read moreapple product. It has a blue tint while in use to make it obvious it is not original. If I want to trade the phone in it will cost me hundreds more dollars to replace this screen so it was an expensive fix. Should have just gone to apple yo begin with.

This place is outstanding. I walked in expecting to leave my phone for at least an hour and get…read morecharged $200 for a new screen. He had it fixed in 15 minutes for less than half the price. Absolutely great service, definitely visit them!

Ok, I never write reviews, but this company was so PHENOMENAL that they deserve 10 STARS!!! I…read moresmashed my iPhone 6 screen so was Googling "cell phone repair" while cursing myself for a $100+ accident that would require changing my Sunday afternoon pj's to go out into the cold in the off chance I could find a place that was even open!! Then I came across the PULS website and was shocked to see that 1)They repaired phones on Sunday 2)They actually come to my home 3)They claimed that a tech could arrive in an hour AND 4)The cost was only $79!!!! I was skeptical, but went ahead and scheduled a tech, where I PROMISE the following was the actual timeline 12:18pm - Submitted the form 12:22pm - Received a confirmation that a tech had been notified 12:26pm - Received a text from the tech, Tommy, that he was on his way 12:40pm - Tommy arrived at the house 1:00pm - He handed my iPhone with a brand new screen!!! UN-FREAKIN-BELIEVABLE RIGHT?? And remember this was a SUNDAY!! The entire experience from the ease of scheduling on the website to the super nice and professional tech, was AMAZING and cannot recommend them enough.

Was having an issue with my iPhone 14 battery. Stopped in and asked the employee (didn't get his…read morename), if he could help. Yes, but didn't have the battery in stock. Came back the next day to see if he would call the Bristol store, to see if they have a battery for my phone. He said that he had two batteries over-nighted. Was able to fix my phone in about an hour. Awesome job guys. Thanks.

Took an iPad in for a power port issue, it was not charging. 3 days later we had to call and check…read moreon it because they don't notify you when the repair is complete. We picked it up, took it home and tried to use it a few hours later and while it was now charging, there was no sound. They fixed one problem but created another. I called them and told them they needed to fix the issue they created, I also told them we would not be paying for their mistake. 2 days later, it was done, never received a call (again), we had to keep checking on them. Save yourself a lot of hassle and take your broken devices elsewhere. ***UPDATE*** In response to the owner: .....The facts are, No voice mails were left, you fixed one issue only to cause another which took days to resolve and cost us much more time, gas expense for going back and forth, wear and tear on a vehicle.I know you don't take these things into consideration so you can stop the BS. My review is a factual account of our experience, period. ***Update #2*** I had to block the so called owner from messaging me due to personal attacks. This is how he reacts to a negative review!. this should tell you everything you need to know about this person and business.