They were fast and polite but I now realize the screen which was extremely expensive is not an…read moreapple product. It has a blue tint while in use to make it obvious it is not original. If I want to trade the phone in it will cost me hundreds more dollars to replace this screen so it was an expensive fix. Should have just gone to apple yo begin with.

This place is outstanding. I walked in expecting to leave my phone for at least an hour and get…read morecharged $200 for a new screen. He had it fixed in 15 minutes for less than half the price. Absolutely great service, definitely visit them!

Outstanding service and 5-Stars across the board! My…read morehusband bought a refurbished MacBook Pro from Emergency Tech Repair [ETR] about 2 years ago. He paid a fraction of the cost of a new MacBook and hasn't had any issues with it since! My 2019 iMac desktop was running slow and started shutting down. I am not tech-savvy, and my ignorance and frustration led me to take my computer to ETR for service. My technician's name was Matthew. He was very personable and incredibly helpful! Matthew ran a diagnostic and adjusted some things that I don't understand. He also discovered that my computer was bogged down with tons of useless saved files, as well as apps and programs running in the background, which he took care of. He found that there was nothing seriously wrong with my computer and it should be good for another 4-5 years. Matthew worked his magic and, for about $65, my computer now runs very quickly and no more shutdowns! There was never any pressure to spend extra money on unnecessary upgrades. I was treated as a valued customer, and received expert service and advice. My husband and I highly recommend Emergency Tech Repair for all your computer needs!

These guys are great. I'm no computer expert, so when I lost some information on an accounting file…read morein google drive I freaked out. They were able to recover the missing information quickly and didn't even want to charge me. They had previously repaired my iPad and that too was done quickly and fairly. I believe I only had to pay for the part that needed replacement,

Very prompt and fair repair of broken glass on iPhone16. Price was also quite reasonable.read more

I have used this store several times without an issue. However this last time I did have an issue…read more I had a screen replaced on my iPhone 6, before leaving the store I put my case back on the phone. A couple weeks later I took my case off while at my desk at work. I realized that the screen was loose (not screwed down) and there was a tiny tiny small hole in the screen. I was unable to see it before as there was a case on it. I tried to push the loose screen back into place, only to realize that there was something preventing it... I shook the phone and two screws fell out. I was dumbfounded that they forgot to correctly assembly the phone and that it ended up causing it to break my screen from inside (again a weird small hole the size of a tiny screw that assemblies the phone). I brought it back to the store because they say "we warranty the screen for so many days" .. JOKE!!! The guy at the store, when I returned to show him the issues, told me it doesn't matter when it happened because they don't know if the fault was theres or mine. I assured them that if they look at my phone they can see 1. there are no scratches where I dropped it and 2. what else would make a tiny hole in the screen the size of the screw 3. the screws inside are missing. Why would I take apart my newly replaced screen to do this? The guy looked at the phone and agreed it was assembled correctly but said I should not have pushed on the screen. I stated I did not know that there were screws that were unassembled in my phone because of their neglect . He said he was sorry but his manager wouldn't replace it. I decided to not hassle them over this but would Share the knowledge that this store is not competent 100% of time and that they will not honor their said screen replacement deal!!! I stated I was a customer for couple years and used there service several times and wish they would show customer service this time as it was something that was NOT my FAULT.... but they did not care. Again, I've used this store before for convenience, but will NOT use them AGAIN. I'm not sure if they've changed ownership.... I just do know they have POOR, POOR, CUSTOMER SERVICE!!! Learn from me.... STAY AWAY FROM THIS STORE IN ASHEVILLE MALL!!!! Very disappointed Former Customer

I brought in a MacPro for a Track pad repair. After ordering the part they completed the job in 15…read moreminutes. But after opening the computer at home I discovered a small crack in the corner of the screen. The screen was fine before the track pad repair, and I didn't drop or mishandle the computer after I left the shop. It went right into my padded backpack. When I returned and showed them the problem. they showed me very fuzzy security camera footage to dispute my claim the crack happened at the shop. I came in with one problem, and I left with a bigger problem. The only plausible explanation is they cracked my screen during the repair to the trackpad. Never again would I trust them.

Simply the best. We go to them whenever we have computer problems. They are honest and, honestly,…read morefantastic.

I had a great experience here with Keagen. He is very knowledgeable and helpful and I recommend him…read morehighly. The price for the work he did on my computer was very reasonable, as well.

They did a great job and kept me informed every step of the way. Fixed the computer, kept the cost…read morelow and I loved it.

We brought a camera in because we weren't sure if it was functioning properly. Crystal Camera…read moreprovided a thorough and honest inspection. They were incredibly knowledgeable, took the time to explain what they found, and didn't try to upsell us. It's rare to find a business with this level of integrity and customer care. It was truly an unexpected pleasure to deal with Crystal Camera. Give them a try!

GREAT shop! I bought a used camera that wasn't doing things like I thought it should. I took it to…read moreCrystal Camera Repair because of the great reviews they have. I asked them to check it out for me. They tested it and then spent about an hour teaching me how it really works. When we were done, after using more than an hour of their time, they wouldn't charge me a dime! I drove 3 hours to get there based on their reviews. I'm very glad I did. Based on my experience, I will make that drive again very time I need any camera work done. I think you should too. You won't regret it.

The staff here is extremely friendly and knowledgeable. They do pretty much anything you could ask…read morefor by way of cell phone, tablet, and computer repair. It's rare to find someone who is well versed in both PC and Mac repairs, especially with the newer models of computers that make things more difficult. Compared to other places in town, Asheville Prepaid is the cheapest for screen fixes and other common issues. They also have a wide variety of cell and computer accessories. If you are the type of person to prefer to not enter into a contract with a cell phone provider, Asheville PrePaid offers month to month plans with Boost Mobile, PagePlus and a handful of others. From personal experience I recommend PagePlus - they use Verizon towers, so you have excellent coverage and can't beat the price - $55 unlimited talk and text with 3 gigs of data.

Wrong #. Poor "Joe" cannot sell you a phone or fix the one you have. Nice guy, doesn't want to be…read morebothered :-)

My travel laptop displayed a hard drive failure message just before I left Florida for a month-long…read moretrip to North Carolina. Once I arrived, I called Handle with Care Computer Repair in Mills River, and Judy Dobbs, the owner, took care of me personally. She ordered the replacement hard drive before I even brought my laptop in so there would be no unnecessary delay. As soon as the part arrived, I dropped off my computer, and she had me back up and running quickly. Judy replaced the failed hard drive, performed a clean installation of Windows 11, and what impressed me most was that she truly went above and beyond. She took the time to reinstall my ESET security software, made sure everything was configured correctly, and even upgraded me to Windows 11 Pro for Workstations at no additional charge. Just as impressive was her pricing. The work was completed for a very fair price, and at no point did I feel like I was being sold services or products I didn't need. It's refreshing to find someone who combines exceptional technical expertise with honesty and integrity. Many people may not realize that Judy is not only the owner of Handle with Care, but also an exceptionally talented computer professional. As someone with a computer science degree who spent more than 25 years as a software engineer, I recognize technical expertise when I see it. Judy also has a computer science degree and spent many years in IT management, and it shows. She is knowledgeable, methodical, professional, and genuinely committed to doing the job right. Although I live in Florida, Judy has earned my trust and my future business. When I get home, I'll be purchasing my Windows 11 Pro for Workstations upgrade for my desktop computer and my future ESET security licenses through her without hesitation. If you're looking for someone with exceptional technical expertise, fair pricing, and old-fashioned integrity, I recommend Handle with Care Computer Repair without reservation. Judy Dobbs has earned every one of these five stars. If ten stars were an option, she'd get every one of them.

The team at Handle With Care were amazing. I stopped by when my computer case broke and they were…read moreable to give me a great temporary fix while the part was on order. They got my computer fixed and back to me quickly and the price was great. I would highly recommend them for anything you might need. Jason was awesome to work with.