I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

So sorry but I can't review this place. Their website said they were open at 10 on weekdays; we…read moregot there about 11 o'clock. There was a sign on the doors that said "we open at 12" so we did some thing else and came back at 12 and waited until past 12:17 for someone to show up. we even tried calling. No one showed up and no one answered the phone. Maybe they have a great business -maybe not - we don't know. They need to keep current with their information for their public a bit more. A little sign on the door does not really help. We're frustrated so pretty probably will not go back. Sorry. We hope everyone's OK.

Giving one star so I can leave a review. Took my galaxy s20+ in for water damage. They contacted me…read moreand said they fixed the port and the phone was charging. Would contact me back to let me know if the screen was ok or not. Called me at 3pm on a weekday to pick the phone up by 4... said they were going mobile after that and I would have to contact them to pick it up... since then dozens of calls and voice-mail and no return... guess they needed my phone for parts... terrible terrible way to do business... ​

Very prompt and fair repair of broken glass on iPhone16. Price was also quite reasonable.read more

I have used this store several times without an issue. However this last time I did have an issue…read more I had a screen replaced on my iPhone 6, before leaving the store I put my case back on the phone. A couple weeks later I took my case off while at my desk at work. I realized that the screen was loose (not screwed down) and there was a tiny tiny small hole in the screen. I was unable to see it before as there was a case on it. I tried to push the loose screen back into place, only to realize that there was something preventing it... I shook the phone and two screws fell out. I was dumbfounded that they forgot to correctly assembly the phone and that it ended up causing it to break my screen from inside (again a weird small hole the size of a tiny screw that assemblies the phone). I brought it back to the store because they say "we warranty the screen for so many days" .. JOKE!!! The guy at the store, when I returned to show him the issues, told me it doesn't matter when it happened because they don't know if the fault was theres or mine. I assured them that if they look at my phone they can see 1. there are no scratches where I dropped it and 2. what else would make a tiny hole in the screen the size of the screw 3. the screws inside are missing. Why would I take apart my newly replaced screen to do this? The guy looked at the phone and agreed it was assembled correctly but said I should not have pushed on the screen. I stated I did not know that there were screws that were unassembled in my phone because of their neglect . He said he was sorry but his manager wouldn't replace it. I decided to not hassle them over this but would Share the knowledge that this store is not competent 100% of time and that they will not honor their said screen replacement deal!!! I stated I was a customer for couple years and used there service several times and wish they would show customer service this time as it was something that was NOT my FAULT.... but they did not care. Again, I've used this store before for convenience, but will NOT use them AGAIN. I'm not sure if they've changed ownership.... I just do know they have POOR, POOR, CUSTOMER SERVICE!!! Learn from me.... STAY AWAY FROM THIS STORE IN ASHEVILLE MALL!!!! Very disappointed Former Customer

got my screen replaced and within 3 weeks i have all kinds up dust and dirt under my screen (i can…read morephysically see the dirt in my camera and when i facetime someone or take a selfie you can see the spots of dirt. my screen has almost like a blur tint to it from time to time and on some phone calls my screen is blacked out and can't do anything. and as of today 10/26/2025 i have now have lines on my screen so i try to go to UBreakifix in arden and there hours for sunday is 12-5 and i showed up at 12:53 doors are locked, lights are off and no response to me knocking. and in my personal opinion my new screen was put on poorly. if it were put on correctly and sealed correctly i should be getting dirt in my phone. because when something is sealed its sealed.

Quick, friendly and efficient - would highly recommend. They repaired my problem while I waited.read more

Went in with a damaged phone, broken screen, camera lens and crappy case. In less than 10 min. I…read morewalked out the door with a fixed brand new looking phone. Speedy and great customer service!

Went there today to replace a glass screen saver and pick up a new charging cord for the car. Dave…read morequickly and efficiently replacedy screen protector and sold me the cord replacement all for a very reasonable 18$ thanks!!

the Staff was very friendly and extremely helpful in answering all my questions . Steven was very…read moreknowledgeable in products and very helpful. will definitely go back to shop

Went here today for TSA Precheck through Clear+…read more Had an appointment for 12:30. They did not honor it, and put me behind a walk-in, wasting my time. Then, they charged me for Precheck (meant to be included with the Clear+ bundle), making me have to call Clear to get it resolved (and wasting more of my time). If I could give no stars, I would.

These guys were SO helpful when I brought in my broken MacBook Air!!! I was looking at having to…read morebuy a new computer, but they gave me a way more affordable work-around, and I couldn't be more grateful! I will always go to them first before resorting to the Best Buy Geek Squad.

What the heck happened to Charlotte street computers? Did they change owners? I used them in the…read morepast (so, pre covid) for various things and always had great service. This time, I needed a MacBook Air battery looked at (and a Pro, but we never got that far). I was told it'd be $107 per device just for a diagnosis. Not ideal, but how much it would actually cost to replace the battery? "I dunno." Seriously? After pushing, the guy reluctantly went to check, making it clear I was inconveniencing him. He came back with a quote--for the wrong model--then told me they couldn't provide an estimate for my specific machine. So, to be clear: I could pay $107, get hit with a sky-high repair cost, and still walk away needing a battery? And you can't even give me a ballpark figure? "Yep." That's not my idea of good customer service. How can they not have a rough estimate for a battery replacement? I used to recommend them, but not anymore.

I had a great experience here with Keagen. He is very knowledgeable and helpful and I recommend him…read morehighly. The price for the work he did on my computer was very reasonable, as well.

They did a great job and kept me informed every step of the way. Fixed the computer, kept the cost…read morelow and I loved it.