They seemed nice enough, that's about the best I can say. I wanted to like them, I really did. I…read moreNEEDED to like them. But I brought the computer in on a Friday, and on Tuesday I believe it was I learned that the data from my Mac was gone, unrecoverable. They threw what they had at it and it didn't work. That would have been a 4-star review, except that I took it to another local place, and seven days later they had my data for me. I think Asheville Computer just doesn't have the latest and greatest programs for data recovery. I spent $100 and got nothing in the end.

Hi, let's start from the beginning…read more I decided to give Asheville Computer Company a try because a friend recommended it to me. So first things first I walk in and pay for a diagnoses. I get back the diagnoses and we decide that we are going to try and replace my motherboard to fix the issue. HERE IS WHERE THE ISSUE STARTS So.. RICKY sent me a list of motherboard suggestions and also wrote "you can also search i7 9700k motherboard and those will work" So I find the motherboard that interests me, put it in my cart and send Ricky an email asking if this motherboard would work for my setup. I wait 5 hours.. no reply (which is fine) so I waited until 4pm and decided to give Ricky a call and ask him in voice if they motherboard was good because I didn't want to waste $200. So I call him and tell him which motherboard I have and asked if that was gonna work... His response..? Ricky - "Ugh did you search i7 9700k motherboard? (Super rude tone)" Me- "yeap! Just wanted to make sure I assumed correctly" Ricky - (sarcastically as fuck) "WELL you ASSUMED correctly if you typed in i7 9700k motherboard" So I ignore the first time he was rude to me and wrote it off as him having a bad day and just go ahead and order the motherboard from newegg. It turns out that it was going to take until March 10th to get here and I didn't have time to wait until March 10th.. so I went to bestbuy to find a "i7 9700k motherboard" (because that was the only specification given by Mr. RICKY. I also didn't want to call him again and ask if this new motherboard was okay because of how rude and demeaning he was last time. So I figured it was fine because I followed the only specifications he gave me. So fast forward a couple of days I arrive at the store with my computer and i7 9700k motherboard and drop it off. I receive a call a couple of hours from RICKY, and this is how it went Me- "hey whats up man" Ricky - "This isn't the motherboard you were originally bringing here" Me- "Yeah I didn't want you to have to wait until march 10th to fix it, so I went to bestbuy and got one that came sooner" "The geeksquad guy at bestbuy told me it would work with my processor so I didn't want to bother you and call you again" Ricky- What do you mean so I would have to wait? YOU would have to wait until March 10th, I don't have to wait for anything. I am the person working on your computer so you need to contact me, if you want to ask the bestbuy guy stuff then take your computer to bestbuy" ^ is this REALLY how you want to talk to your customers buddy? I am a restaurant hospitality manager, this man has no respect for your customers and is there just to make a paycheck. After that phone call I came to pick up my computer and asked afro man in the front to speak to Ricky. Apparently RICKY had vanished in 3 minutes because apparently he wasn't able to come to the front. And after I asked to speak to Ricky, Bob Ross told me to "take my computer, leave the store, and go to best buy" oh, also threatened to call the cops on me and a friend after we laughed called him rude as fuck. Really guys? This is the kind of customer service you're shooting for? Please drop an email below where I can contact you Aaron. Your employees need a reality check. To sum it up - Ricky is legitimately telling your customers to fuck off and go to best buy. I'd love never seeing that guy there again. Afro Samurai doesn't know how to handle an angry customer and should be coached on what to do in certain situations. EDIT: 02/02/2023 Completely forgot to mention that the other company that I went to looked at my computer for about 2 seconds (didn't even open the case yet) and pointed to about 3 things wrong with my fans and screws and such. Go somewhere else. Don't use this company until RICKY and Soul Brotha are out of there.

My computer was running very slow and contacted PC AVL about a quote. They took a look at my…read morecomputer and noticed I had a virus infection. They were able to easily remote in and remove the virus at a reasonable cost. PC AVL is very professional and the cost for services are reasonable.

From the owner: We place high customer service and satisfaction as a priority for our community.read more

The owner and his wife were soooo nice and super efficient. I had lost my password and my laptop…read morewas dying. They "unlocked" my old computer and transferred everything from it onto a new laptop that I provided. All in a day!

Generally liked working with them initially. Later into the project, there were long communication…read moredelays that had me worried about things, sometimes despite my repeated emails requesting explanation / update.

There are times in life when you're lucky. I depend on my laptops daily and when a display failed…read moreto start, I called Dan at WNC. He answered promptly, was at our home, twice in the same day, concluded that the motherboard was the cause, and determined that Lenovo may replace the mboard at no cost. All this for a minimal diagnostic charge. Additionally, Dan is great company as he works.......what else could you ask? You won't go wrong with him in our area!

Daniel is the most helpful and professional young man. He was able to provide us with Great video…read morephotos of our house in NC. He helped us overcome so many road blocks due to location. The cameras he suggested far exceeded our expectations. He really was so very knowledgeable!!!

From the owner: Appalachian Network Services is a privately held corporation that has extensive and…read morewell-established experience in the IT industry. We offer high quality, cost effective business solutions to both the public and private business sectors. Appnet strives to be the one vendor for all of our customer's information technology and telecommunication needs.

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

Contacted Richard to help me try and copy data from an old MacBook Air. The first attempts failed,…read morebut Richard did not want to give up. I set a limit on how much I was willing to send to retrieve the data. Richard was very knowledgeable and quick. I Highly recommend him. Richard would not give up and spent many many hours and finally was successful. Richard agreed to charge no more than my initial limit even though he worked at it until I got what I needed. Thank You Richard. I understand that you never give up.

Super kind and helpful! Took time during his day to help me understand my mac, what I can do to…read moreextend its life + what to look for when buying a new one soon! Even though he lost everything in the hurricane, he was extremely generous and kind - will be making him my go-to computer guy in the AVL area!

These guys were SO helpful when I brought in my broken MacBook Air!!! I was looking at having to…read morebuy a new computer, but they gave me a way more affordable work-around, and I couldn't be more grateful! I will always go to them first before resorting to the Best Buy Geek Squad.

What the heck happened to Charlotte street computers? Did they change owners? I used them in the…read morepast (so, pre covid) for various things and always had great service. This time, I needed a MacBook Air battery looked at (and a Pro, but we never got that far). I was told it'd be $107 per device just for a diagnosis. Not ideal, but how much it would actually cost to replace the battery? "I dunno." Seriously? After pushing, the guy reluctantly went to check, making it clear I was inconveniencing him. He came back with a quote--for the wrong model--then told me they couldn't provide an estimate for my specific machine. So, to be clear: I could pay $107, get hit with a sky-high repair cost, and still walk away needing a battery? And you can't even give me a ballpark figure? "Yep." That's not my idea of good customer service. How can they not have a rough estimate for a battery replacement? I used to recommend them, but not anymore.

I have used Miltronics' services a couple of times. It's refreshing to have someone help me with my…read moretech needs who does quality work quickly at a reasonable price, which Chris does. I'm pretty much a Neanderthal when it comes to computers and any accessories related to the functioning of technical equipment. If something goes wrong with my laptop, printer or some other gadget that we can't live without today, I'm loathe to take it somewhere to get it fixed. Places like Best Buy or other repair shops are worse than car mechanics when it comes to price gouging, let alone actually fixing the issue. Chris actually explains to me what is wrong with my laptop or printer or whatever and how he is going to fix it. Even if I'm too dense understand, he won't take that for granted. Once, my laptop's screen went completely blank, I couldn't afford to buy a new one at the time. He got the replacement part & got it working again for about $50. Another time, I was too simple to get my wireless printer to print. Okay, I had never been able to get it to print without connecting the cable directly to my computer. I called Chris and he was able to solve the problem remotely, that night. If I ever have another issue, I would definitely use Miltronics again.

From the owner: Custom PC Building Laptop\Desktop Repair…read moreVirus\Malware Removal Home Network Setup Business Network/Computer Solutions

Called Best Buy's Geek Squad to schedule an installation of stereo system twice. The first time I…read morewas sure that the person at the off-shore call center didn't understand what I wanted (lack of basic English language skills), so I hung up. The second time I called I repeated questioned the person to be sure they understood they were coming to install a stereo system and it's components and wire it to multiple rooms in the house. She gave me the price and then I was told that I was required to pay the total amount up front, which I reluctantly did. On the day of the install the technician, as young man by the name of "Agent White" called. One of the smoothest scammers I have ever had to deal with. After asking what it is that we needed he very clearly stated that the call center didn't ask enough questions and that the installation would not only not take place that day, but would cost over 3 times the quoted price! He fained remorse over the call center but repeatedly said that they had no control. I demanded to speak to his manager who I was told would call me back. I did receive an incoming call that promptly hung up upon answering and, when I called the call center they fained the ability to transfer the call directly to the store and I was told they would not even start processing a refund until the next day. I will here after NEVER shop at or step foot in any Best Buy stores or websites.

BEWARE!!! I bought a $4,000 TV, so not a chump change purchase. This experience from the South…read moreAsheville store off McKenna Rd., including the customer service from their supposed "Experience Manager," Ray Milton was by far the worst purchase experience I've ever had. I understand things happen, but they had plenty of chances to make things right. From purchase to final install it took over 2 months and 4 scheduled attempts. The first two scheduled attempts were no-show without any communication, and the third they dropped the TV and did $750 damage to my floor. Every failed attempt they put me in the back of the line, which meant minimum 2 week delay and certainly no weekend options. They had plenty of opportunities to show good customer service (proactive comm'n, priority, sympathy, compensation, etc.), but not once did they. I can't tell you what this cost me in rescheduling my work week, time sitting around waiting to show up, time on hold on the phone, time getting them to do something, time scheduling repairs, etc. Would have been nice if their Experience Manager actually cared enough to step in other than respond with "your order has been escalated" and a $300 credit. I am a loyal person and have purchased over $50k of items from Best Buy and this will be my last.