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Computer Repair El Hispano

4.8 (5 reviews)
Open • 10:00 am - 8:00 pm

Services - Computer Repair El Hispano

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Best Buy

Best Buy

2.0
(145 reviews)
•$$

I really hate to write bad reviews, but this one is warranted fasho fasho!…read more My wife and I came in here on a weekday evening, trying to find what best gift to give a family member, specifically a computer. Upon walking in it took them a minute, but somebody finally asked if we needed some help. As we were talking to the lady employee about which laptop to purchase, another person randomly comes up and starts talking to the lady employee who was talking to us clearly. She continued to address the man as if we did not exist right there. It was really offensive and we end up walking away and looking at the computers ourselves. After some time went by we decided to walk out because the customer service was just absolutely dismissive. We end up leaving, but then I felt convicted because I couldn't let that type of customer "no" service slide. I end up going back in asking for a manager, and the manager told me that the person who disrespectfully inserted himself is a vendor with another company. The Best Buy managers name is Tia (who I talked to) and the vendors name is Milo. The manager said that she would have a talk with upper management to let them about the situation however I have gotten no follow up or anything! Honestly seemed like it was a way to dismiss me, because there was no additional action. No getting my contact information or anything. This place definitely needs help in the customer service department in my opinion. I see now why those reviews are rated low.

Worse than worthless. My daughter's laptop was only a couple months out of warranty when the…read morecamera stopped working. We brought it into them, they charged an $83 diagnostic fee then sent it off, then a couple of weeks later we got a call it was back, with paperwork that said "client declined estimate, returned unrepaired. I never received any estimate, which was supposedly sent only 3 working days before the computer was returned. I first called to discuss the issue, the woman in the phone had terrible communication skills, could not understand why I was calling despite explaining to her multiple times, and then her comments to me were incomprehensible, so I had to drive all the way back to speak to someone else in person. That person told me the estimate was $950 to replace a camera in a $1000 laptop, so I did reject the ridiculous estimate this time. Took it across the street to UbreakIfix, who charged us a $29 diagnostic fee, and only $150 to replace the camera, and they credited us the $29 diagnostic fee. This isn't the first time I've had this kind of terrible experience with Geek Squad. In 2021 I took an iPhone 12 mini to one because it had stopped charging. Geek Squad said there was nothing they could do, I just needed to buy a new phone. UBreakIFix charged me $40 to replace the charging port. I still use that phone 5 years later. TLDR: Geek Squad is ridiculously overpriced and incompetent. Go with UBreakIFix instead.

Computer Repair El Hispano - itservices - Updated July 2026

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