My parents went in to switch from Boost. They wanted an apple phone. The lady there said they don't…read morework with apple. My father told me he switched I asked if he got the promotion that was an apple SE free when you switch he said the lady doe not work with iphone. My father went back to store showed the online promotion and the lady said it has expired and Metro has not taken it off the web site. I called Metro and they said the promotion is current. I went to another to verify the promotion and it was current. Turned out that the store I visited the manager also runs the Metro store that my father was lied to about the promotion. I was told the I would be getting a call from the manager a week later and nothing. I'm going to call Metro for a refund do I can return back to Boost

From the owner: Switch today & enjoy America's largest 5G network.read more

Me and my family been with t-Mobil for years. We have our payments in auto pay. T-Mobil will some…read moretimes pay themselves and other times won't. They got the nerve to say maybe it's my banks fault. Crazy part is they charge you five dollars if you pay in store witch is crazy. I was with spring before T-Mobile for over a decade and let me say I had a way better experience with them. There has been way too many times where T-Mobile won't pay themselves and I have to pay extra money. Some of us have busy lives and don't have time to be running around playing games. No I don't want your free phones witch are absolute trash to mention. I'll be moving back to spring save yourself the trouble if you thinking of switching over to T-Mobile. People at the store are nice but the company is a joke. Never get signal and wanna charge you an arm and a leg.

Horrible customer service . The night before my husband and father went and spoke with Roger, he…read moretried his best to get my dad (who's elderly) the best upgraded phone. They asked Roger multiple times if his diabetic machine would work, Roger insisted that it would. When they came home it in fact did not work (the phone did not comply with the app) we went back today spoke with Jaime and he was very negative about the whole situation. We told him everything and it felt like it was a "I didn't do it so it's not my problem" situation and basically told us there was nothing he could do we had to come back at 1 to speak with a manager or go next door. Basically handing our problems to another location instead of trying to have patience and help us. If this happened while I was here with my elderly dad image if my dad went alone? He definitely wouldn't have even probably had a chance to explain. Well we went next door and honestly I was happy we did. The vibe and customer service at the other location was THE Best!! They were welcoming patient went out of their way to help us find a solution (WHICH THEY DID!!) and very kind with me and my father. I'll never be coming back to this store and advise my family and friends to also avoid this location.