Impressive service provided for the replacement of my Dell laptop's keyboard. The process involved…read moremeticulous unplugging and removal of all components, with the keyboard being the final item to be taken out. When I arrived with my laptop after the replacement part arrived, I anticipated being without my computer for at least a day or two. To my surprise, it was all set for pickup only two hours later. I am thoroughly impressed and wholeheartedly recommend their services. - JH from Akron

I took my spouses HP laptop there to get a new screen put in. The current one was cracked…read more After we got it back, the "picture" was terrible, it was as if the brightness was turned up 300%. The colors were all washed out and dim. This was after we waited weeks for them the finish it. They kept telling us that the part was on order and wasn't in yet. My guess is that they may have used an aftermarket part, and not an original HP part to replace the screen and the driver. Very unhappy with the result. After they replaced it and turned it on, they could easily see that the screen behavior was sub-par, but they went ahead and gave it back to us. I would be very wary about using their services in the future.

Getting my second service done with them. First was a laptop drive repair during the pandemic time…read moreand now some work on a new build. Good shop. I'm taking them another laptop when i pick up the PC.

I have got quite a few phone repairs (cracked screen, water damage, fried HDMI port on xbox series)…read moreon separate occasions and their timing, professionalism, and prices are very very good. They are the best!!

I am glad they are around .Had the screen on my I-phone changed .It broke again 3 months later.They…read morefixed it for free the second time .

Your response to my review is only relevant if I do not respond and add content. I stated…read morespecifically to just weld the port on; I did not expect any warranty and was willing to accept your best effort. The functionality of the components was irrelevant. You are a crank. This is not the first time I have contacted your business for a repair. You are only interested in the easiest and most profitable jobs. I'm not the only one who thinks so. After a small amount of asking around (I am not originally from Wooster), I found out that this is pretty widely known about your business. Have a nice day.

Such professional, knowledgeable, honest and quick assistance with my laptop issues!!!!!read more

An honest, dependable and kind man who is excellent at computer repairs. I would never take my…read morecomputer anywhere else. Highly recommend. Quick service and good prices.

Tom and the team at Astro are pure rock stars! I walked in today with a broken key on a laptop, and…read more15 minutes later it was fixed, WOW. Our business has been using Astro for a number of years for general IT support and they are always friendly, efficient and willing to work within your schedule. I don't know what I would do without them. This is a case study on how to run a successful small business with outstanding customer service. Thanks Tom

I will tell you this. This company knows what they're doing, and they do it right. I purchased an…read moreIBM (Now Lenovo) back from them back when they were an up-and-coming computer store, some years back. Purchased another Thinkpad 6 years later, and just recently picked up a Dell laptop and Emachines desktop (used) from them. I will be a continuous customer if they keep their image up. Good prices, friendly staff that is knowledgeable in the field in which they work, and they are compassionate, meaning that they don't take the easy route. They make sure that your issue is satisfied.

Fantastic! My source for new Thinkpad products and warranty service! They are a class act!read more

Came in with an Iphone 12 that was had a broken camera, destroyed back plate, and a malfunctioning…read moredisplay. Was truthful in telling me that it was not worth saving as it would cost hundreds of dollars for parts alone. Had a Iphone 13 I bought for ~350$ and they did a data transfer and gifted me a free phone case out of good will. The best technicians to do it in Medina for sure.

Very friendly, cooperative, understanding, professional, reasonable, knowledgeable, and reasonably…read morepriced!!!! I have brought my gaming PC to them twice. The first time was when I unknowingly put thermal paste underneath my CPU and ruined my motherboard. So after I purchased a new motherboard, I was still having issues with the PC. I took it back to RizTech and they were able to fix all the issues that I was having. They are amazing people, and are very tech-savvy. Not to mention it's a small business! This is all after a friend of mine recommended them to me because she has been going to them every time she has any sort of issues with her Nintendo Switch, or other devices!!! Thank you so much RizTech!!!!

I took in my little laptop hoping maybe it was fixable, but resigned to possibly having to replace…read moreit. By mid-afternoon they called back with a simple solution. It's great and I'm delighted to have it back in great condition. The partners are fun to talk to as well, which was a bright spot in my day -- I don't often have a chance to discuss the beauty of a vintage Corvette in the course of an otherwise average day.

I brought in an old iMac G4 for repair. I had been scanning old pics on that machine from…read morenegatives and unfortunately it crashed. The guys took a look at it, and long story short, it couldn't be fixed. While I was devastated, the guys there treated me very fairly. Kudos to Matt! They saw my disappointment and only charged me the diagnostic fee. I would not hesitate to take a computer there again for a repair. That said, they are slow on follow-up and need to communicate better with customers. Other than that, I have no complaints whatsoever.