Went to the Spring location when my Surface cratered and wife's laptop did likewise. They replaced…read morebattery in my Surface, and were able to clone the hard drive for wife (no go on the computer). We restored wife's hard drive on a new laptop. Kingwood location was able to replace battery on my Oculus 2. No small feat if you Google it.

They were up front and honest about pricing, and after a bit of a long line, despite me making an…read moreappointment, they gave a reasonable ETA and candid info about their repair process. On the downside however, they shouldn't claim that they'll price match when there will be several instances where they know they cannot. I recommend an online option to input the quote and the vendor, then they can confirm up front if they're willing/able to price match as well as why if they cannot. In my case, they could not as the rival vendor likely did not use OEM components for the repair given the price disparity. I'd already looked up the price of the OEM part itself, so I know they were honest about the quote discrepancy. That information just would have been nice to know before hand.

I rarely leave negative reviews, but my experience was extremely disappointing…read more I brought my hard drive in for data recovery and was initially told it would only take a short time. Instead, the process dragged on for months. During that time, I had to constantly reach out for updates because I was almost never contacted first. Between text messages and more than 20 phone calls, I was repeatedly given new completion dates that were never met. Almost every conversation ended with another reason for the delay--whether it was recovery errors, replacement chips, syncing devices, transfer issues, emergency closures, waiting on parts, or being told it would be finished "tomorrow," "in a few hours," or "in a couple more days." Unfortunately, those promises kept getting pushed back. I understand that data recovery is complex and that unexpected problems can happen. My frustration isn't that the recovery was difficult--it's the lack of honest communication and realistic expectations. If the job was going to take months, I would have appreciated being told that from the beginning instead of repeatedly hearing that it was almost finished. I spent months following up through texts and over 20 phone calls, often being told I'd receive a callback that never came. I even rearranged my schedule multiple times to pick up the drive, only to find out it still wasn't ready. Based on my experience, I cannot recommend this business. If you decide to use them, be prepared for significant delays and make sure you get realistic timelines before leaving your equipment with them.

Needed replacement battery for iPhone, had it replaced. Satisfied with results, everyone courteous…read moreand professional. Would use again .

Amazing experience would come back for help again, gentleman at the front was very helpful!read more

Dropped my iPhone and cracked the back glass. Picked it up couple hours later looking like new…read more This is the second time I have had wok here and have always been very happy with the parts and labor.

Brought our gaming pc in as it was stuck attempting to repair itself. That didn't work. Sought…read moreout a local repair shop and found them on Yelp. Communicated online with Jose. Believe he is the tech and owner. Seems like a bright guy and I love to support small businesses. Initial thought was a corrupt windows issue. $40 diagnostic. Issue was more complex. Ended up replacing the motherboard, cpu, fan, and upgrading the ssd. Total new money $730 of which I think $180. Not sure if it is a fair/good/great deal? Updated what was allowed today but system is requiring me to activate windows for which I was not given a key. Awaiting response via online chat as computer is not functional as is. Holding off on final review. *Received windows key quickly. All appears to be running. If this transaction concludes well I do have other projects to get down and love referring friends and family.

I went in to have an electronic panel repaired and they performed the job in minutes. Reconnected…read morethe panel and it is working great. I am going back for future work for sure!!!

Simply the best. I only take my amps to Lance b/c he's fantastic at what he does (very…read moreknowledgeable) and has very fair pricing. He's usually good about swift turnaround too.

Writing this review is not fun, satisfying, or in any way granting me a sense of closure. I…read moregenuinely wish the best for Lance and his business, but my experience must be shared. Early 2019 I bought my dream amp: an early 70's Sunn Model T. After receiving and unpacking the artifact, I started searching for local amp techs and decided to go with Tone Dr. after consideration of cost and distance. My first visit was all well and good, dropped the amp off for a post-shipping checkup and re-tube. Turnaround was quick and the price wasn't too bad compared to the more established competition. Even was promised a lifetime warranty, which seemed strange as no tech I've encountered up to this point issues a blanket guarantee on amplifiers. The amp worked without issue for a few weeks until one night when one of the 6550 tubes began to white flash when signal was introduced. Immediately killed the power and notified Lance, who agreed it should be brought in. Long story short, after waiting a month, finally had to call and call and call before I was told that the amp was ready. After receiving the amp again, with two new tubes and some replaced internals, I get it back home. 48 hours later my 1970's Sunn Model T white flashes again and catches fire within the chassis from normal use at concert volume. Normally I'd be concerned if my amp failed this quickly after turnaround, especially with the Model T, which is notorious for failure when pushed way past normal boundaries (it wasn't), but I have never, EVER heard of an amplifier setting itself on fire in this manner unless something internally was installed improperly. Why not take it back and use the lifetime warranty? There is no way, short of putting a loaded gun to my head, that I would ever entertain that idea. Amps should never catch fire through normal use, and therefore we know the cause. Steamboat Amps brought my Model T back to life and as of this writing, there are zero problems. Pic related: the resurrected amp. That baggie on top of it is full of the parts that had to be replaced due to the fire. Incompetence, oversight, lack of due diligence... call it whatever you want. It cost me over half a grand to rectify the Doctor's malpractice. As much as I would love to recommend this business, I'm now forced to do the opposite.

When I dropped the TV off, not only did the owner help me get it out the Truck, we also turned the…read moretv on to make sure it was working and there were no visible damage. I received a call 3 days later stating my tv was unable to be fixed due to an internal crack( when I picked my tv up it was an external crack). I explained to him my tv was working fine when I dropped it off, my cable port is what was getting fixed. He continued to say it was nothing he can do and he didn't do anything wrong but my tv now has a crack across it that wasn't there when he accepted it. I asked for the owner and he said he didn't know how to get in touch with him, then later on in the conversation say he was the owner. This is an expensive 65in television that now has a crack going across it. This guy does not want to take accountability for what he has done. Do not take your business here, he will break your item and act like he didn't do it. Really is disappointing to see this is a black man. So much for supporting your people.

I just got a tv repair from this place. The owner was professional, polite and answered any…read morequestions I had. I would definitely recommend getting your electronics repaired here.

We have an LG Linear Compression refrigerator freezer. We had a problem with it and I called…read moreQuality Repairs based on the good reviews and recommendations. We were fearful that it would be a costly fix, based on the reviews on this particular model. Jose promptly came to take a look at it and found the problem which was an inexpensive fix. He is VERY knowledgeable and I would HIGHLY recommend Quality Repairs!

Update after I posted the review I received a call and a check was placed on my doorstep due to me…read morenot removing my review this asshole put stop to the check and the money was sent back to him. I will be filing a lawsuit as of today. If I could give a lesser rating I would. I called this company out to look at my washer it was having a small issue they came charged me coming out fee on top of the repair fee which was over $300. Never fixed the issue after the 1st visit they completely broke my washer giving it issues it never had. They kept sending the same repair guy out and it still was not fixed, by the 4th visit I demanded a refund the supervisor then said he'll come out which he did said he found the issue he would go get the part the next day comes he calls and gives me the most bogus story about having to order the part so instead he will just go head and issue the refund but guess what it's a over month later no refund I have a busted washer I only had for 2yrs by the way. The supervisor isn't returning my calls. And I have to go out a buy a washer because this company completely destroyed my washer. I would never recommend this company!! By the way this has been going on since January/march it's now may smdh!!! Quality Repairs (Owner) 22 hours ago We're truly sorry to hear about your experience and deeply regret that our service did not meet your expectations. However, we would like to clarify that a full refund was issued via check. We take great pride in our customer service and would never intentionally ignore or fail to return a customer's call. We value and respect our customers and always aim to resolve any concerns as quickly and fairly as possible. If you have any additional questions or if there's anything else we can assist you with, please don't hesitate to contact us directly at (281) 793-9791. We're here to help.

Darren was the only Yelp business to reach out to me with my iPad issues....was very prompt and we…read moreended up do business together...very knowledgeable about Apple Products (former Apple employee) and he completed the repair asap as I was in town visiting so needed a quick turnaround...Thank you Darren for the job well done....have already recommended you to a few people in daughters neighborhood....I appreciate you so much for 'rescuing' my not so old iPad...

Fast and very responsive, detailed explanation of the job and great value for the service!read more