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Compucare TEAM

3.1 (19 reviews)
Closed 9:00 am - 7:00 pm

Services - Compucare TEAM

Copymaking services

Data recovery

Desktop computer body repair

17 More Services

Desktop computer support

Device support or repair

Cloud services

Telecom or network services

Remote access services

Server services

Laptop body repair

Laptop support

Mobile phone body repair

Mobile phone support

Printer support

Printing

Scanning

Tablet body repair

Tablet support

Video game console support

Web design

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Warning! Do not bring your computer here!!! No idea why this has so many 5 star reviews. TL:DR Expensive power jack repair delivered with dangerous sparking that the store then lied about and did not rectify when brought back. By far the worst computer repair experience I've ever had. I needed to repair the charge port on my laptop and I dropped my computer off. The service was quick, but more expensive than expected. Part of the reason for this was a $100 parts charge that the owner failed to disclose when he called me telling me the parts were in stock and only informed me of on pickup. I was willing to ignore it, since the repair was done and at least my computer worked now (or so I thought). Upon bringing the computer home, I plugged it in and the power jack, which was supposed to have been fixed, began to spark when I plugged it in and became excruciatingly hot when left on. This had never happened prior to the repair. I went back and the store had the computer for four days, and I called back a few times with the kind woman (who is not the issue here) telling me that the tech saw no sparking and that everything was normal. Finally, she informed me that nothing was found and to pick it up. We were both shocked to find the computer violently sparking when I plugged my cord in. When calling the tech he said that it does that, but "put it in gently" and it won't happen. So why tell me you did not find anything if you clearly did? This is not only a fire hazard, but a new issue introduced to my expensive laptop that did not exist prior that the repair man decided to lie about to me and his front desk person (who was just as shocked). For a repair that cost nearly $300, I was expecting my computer to work and be safe to use. When confronting the repair man, he claimed that the computer "charges properly" so he did complete the repair. He offered to fix the fault for the cost of parts afterwards, which was odd given that he claimed no responsibility for the fault (at one point, blaming the charger, and then blaming the motherboard which had been swapped months earlier and was working well). One thing I will add, when pushed on exactly what he did, suddenly he did not change any parts in his explanation, despite charging me $100 for parts originally. Regardless, I would recommend that anyone avoid this shop in the future. They were willing to let me leave with an expensive computer now in worse condition than when I left it (at least it was safe to use before) and took no responsibility for the problem. If I could leave 0 stars, I would. I see that the owner likes to respond with hostility to negative reviews and that alone should inform you of the character of this establishment.

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1 year ago

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2 years ago

Paul responded very quickly and his skills are fantastic. You can't go wrong using his services.

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4 years ago

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4 years ago

Helpful 2
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4 years ago

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3 years ago

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3 years ago

Came in for cable management and a pc cleaning they really half assed the job and barely did anything

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5 years ago

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5 years ago

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5 years ago

Amazing place Paul is a very nice guy! He upgraded some of my old PCs and they run great!

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6 years ago

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9 years ago

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6 years ago

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4 years ago

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9 years ago

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4 years ago

fixed my laptop within the hour, absolute god; nobody better in the upper east side!!

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8 years ago

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10 years ago

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7 years ago

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Review Highlights - Compucare TEAM

After my interaction with Paul about computer repair situation on deciding to replace or repair my XPS 8900.

Mentioned in 9 reviews

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Lincoln Business Machines - IT Managed Services

Lincoln Business Machines - IT Managed Services

(96 reviews)

Upper West Side

My network set up was in a catastrophic shape due to an unruly house guess. I yelled the company,…read moreand almost instantly got a response. With luck they had a same day appointment available for later in the day. A quick phone convo, and confirmation, and the tech, Dmitri, arrived promptly on time. I explained the problem to Dmitri, and showed him the issue at hand. He was confident that he could fix the major mess, and quickly went to diagnosis the problem. He was completely professional and worked diligently. Considering I had been without internet and dealing with this problem for some time I was happy to have someone attend to it. I'll admit it felt kind of touch and go there as we both put our heads together for a solution, and then he reached out to his boss and another network tech, and a little light bulb went off over his head and then he really went into a flurry of work. All in all in less than an hour, Dmitri had fixed a major headache of mine. He did it professionally, and with a problem-solving determination. I would definitely use this service again (but will hopefully never end up in this predicament again.)

LBM replaced the cracked screen on my 5 year-old Mac Book Pro in…read moreMay 2025. Less than 10 months later the screen goes semi-dark and then fully dark after a few minutes of use. The technician diagnosed the problem as a defective screen and insinuates that I might have dropped the computer or spilled liquid on it ! How can a brand new screen go bad after 10 months unless it was a recycled or generic one yet charging brand name price ? Sorry to have tried to support a local business. It will be Apple a block away next time. David C

Compucare TEAM - web_design - Updated May 2026

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