What a fun and knowledgeable group of people! Everybody was super friendly and made us feel…read morewelcomed. We stopped in to check out their 55+ program and Avery was well informed and very respectful of our needs and concerns. She explained every detail and all of our questions were responded to in a positive manner. We had been AT&T customers for decades, but in recent times have been less than pleased with their customer service and pricing policies. We immediately saved around $250 a year by switching to the 55+ program currently being offered by T-Mobile. We took advantage of having our car set up for broadband access with t-Mobile's sync hardware. The store manager, Akash immediately set up the hardware and associated software in our car and on my iPhone. He was extremely positive and super knowledgeable, plus an all-around good chap! In addition to basic roadside assistance, one of the benefits of the sync hardware is that you immediately receive recall and service notifications about your car. One of the service notifications we received when the system went active dealt with a particular issue that we had been having with our car and had been unable to pinpoint the exact problem. Because of this feature we now have a solution! Overall, a very positive experience with the crew at this t-Mobile location. We were also fortunate to have the Portland area marketing manager present at the store when we signed up for T-Mobile service. His name is Drake and he was totally awesome!! Had a very keen and vigorous sense of humor and made our entire experience pleasurable and unique.

Jeff was swamped with many customers both days, and was working alone as his coworkers called out…read morewithout warning. We came in to get help / service. Jeff made us feel like a priority and made sure we went through each and every possible route to fix the issues at hand. He wasn't trying to upsell us on anything, literally might have been one of the best representatives/ managers we have ever talked to regarding support / service. Thank you Jeff, for providing service beyond expectations and rolling with the punches while we figured out what needed to happen. You were were so amazing and I hope a manger Is able to receive and spread this praise to you!

These guys understand the meaning of customer service and helping with YOUR needs. They are…read moreknowledgeable, honest and "get it;" if you know what I mean. A friend referred me to them after they helped her 99-year old dad get a new smart phone. Respect and patience go a long ways.

I needed a new gateway, my old one was failing. It takes quite a while to do each transaction there…read morefor who knows why? A bar code reader would definitely speed things up. Entering all the numbers by hand when there is already a bar code on it slows everything down and can cause the wrong entry. The worker didn't know to activate the new gateway as he was supposed to, so I had to spend 45 mins on the phone with Tech Support when it could not be set up at home. He also brought out the wrong gateway, but he did realize that immediately after checking my account again. He couldn't give a definitive answer on what the difference between the two was. He did ask his "boss" for a little help on a couple of things, but she obviously didn't know either to activate the gateway on their end before it goes out the door. She was also busy with another customer on another very long transaction. I'd imagine there is practically no training past the bare minimum. The guy was possibly on his 2nd week there at best. He was polite and Tech Support said the new gateway is the latest model. Knowing the SIM Card in it needs to be activated would have made a far better experience. I asked Tech Support to notify their stores they don't know to do this step. I wonder if T-Mobile wireless will be just like cable internet and new equipment will be needed every two or three years. T-Mobile does not charge rentals fees so that is a major plus. Now, if you are going to make everyone wait, plus take 15 mins to do each transaction, have some G.D. chairs. Every time you go in there, the people are new. Even if your last visit was 6 months ago. Hours and days open are not the same as listed on the website and seem to fluctuate frequently. Really sad compared to how it was a couple of years ago.

I had a very challenging situation involving multiple phones, porting multiple lines; so many…read morevariables involved, so many opportunities for things to go wrong... I've worked in sales & customer service for over 15 years and have high expectations from established brands but wasn't sure if anyone could resolve my issues walking in to the AT&T store. This would be the 5th attempt to resolve my issues (other attempts by other teams and other carriers failed miserably)... Not only did the AT&T team resolve my issues, they provided exceptional customer service and created a lifelong AT&T customer that will direct everybody with any cellular needs to the Andy and Ann at the West Linn location on Willamette Drive (although I've since met others on the team and they are fantastic). I don't have much free time and I don't typically write reviews as I expect good customer service but this team went way above and beyond! Go here if you want good customer support and a good product. Other local teams and carriers will not provide better service (cellular or emotional ). Sean B. (extremely satisfied & now lifetime loyal AT&T customer)

I came into this AT&T store to pay my bill and had a very bad experience with Tim, the manager…read more Instead of helping me with a simple payment, he told me to "lose the attitude" and said I needed to be nicer, even though I was not being rude or disrespectful. He then refused to help me, told me to leave, said I was not welcome back, and threatened to call the police when I asked to speak to a supervisor. This was completely unprofessional and unnecessary. A manager should be able to handle basic customer interactions without escalating the situation like this. Very disappointing experience.

They tried to rip me off. Went into to do the Iphone 17 pro upgrade and got the phone shipped to…read morethe store. The associate (forgot his name) added the next time upgrade and protection plan to my line. He did not ask me, just did it. I came back to cancel my order in a few hours and was told the phone shipped. I told him to remove the add-ons. He told me he can't, they come with it and I had to wait for the phone to arrive. I also can't cancel the next time upgrade until 14 days after activating the phone. I called ATT and found out how he tried to rip me off. If I take the phone and cancel the next time upgrade it would affect my trade in promo because it came with the phone. So instead of getting $1100 promo I would get the regular trade in $400 and I'd have to pay $700 difference. ATT phone rep gave me a return label, I went and got the phone, and returned it immediately. Do not shop here. They will add stuff to your line without permission.

Store manager acted annoyed as soon as we walked in the door. Nobody else in the store. Apparently…read morewe had the audacity to disrupt her from looking at her phone. She said "what do you want?" Got less that 10 feet in the door before I turned around and left. My partner walked to the desk and asked for her name. She refused to answer. Later found out her name was Jules. Terrible customer service. A good indication how we would be treated if went with AT&T.

I got a great deal on a IPad including a 14 day return. These guys were great! I would definitely…read morerecommend using them if you have a broken device or are looking for a used electronic.

Had a pretty good experience with this place about 6 months ago. The girl that works there is…read moregreat. I went here to get a repair for my Samsung Galaxy S4. I needed a new charging port and I also got the cover for the charging port. They had a reasonable price and convenient location. Their repair guy was only there part time. At first they said they had to order it. I waited a week, then the repair guy said he had the part, I came by and he said, nope it won't work. Then they said they had to order the part after all. A little confusing, but once the part came they fixed it in about 30 minutes. More recently I ended up getting my phone wet and for some reason the new charging port cover did not work as well as the original one and the phone got wet inside, but over-all I'm a happy customer.

I'm not surprised about this business which has only five-star reviews, very reliable, fast, and…read morehonest he quickly fixed my phone and refused to charge me appreciating that kind of business. He earned me as a return customer for sure highly recommended.

Great service from H. Phone fixed, friendly customer service, fair price & transparency through…read morethe repair. 5 star service Definitely recommend this small business.

Helped with my pc and my brothers phone But took a lot of…read moretime to do so but good place overall

The excuse was that there was a shooting at a different location many weeks prior.. but they failed…read moreto explain why my laptop was with them for 2 weeks before anyone did a diagnostic. It ended up costing $180 dollars and instead of fixing the issue, they permanently broke my graphics card. This place is LUCKY this 1 star review is the only consequence for their incompetence, since I've since moved on to better hardware.

This place is quick and amazing! They've fixed 4 of my phones screens! Definitely recommend!!!read more

Came in for a screen repair on my iPhone. Quick and easy. Fair price and quality work.read more

Stopped in while I was already in the area to ask a completely unrelated question, and the ever so…read morehelpful Miss Mikayla not only got me the answers I was seeking, but also helped me to save an additional $10/month on my personal cell phone bill, which I wasn't even expecting since I am already an AT&T Mobile customer and have been for well over a decade. So nicely done, AT&T. Way to step up and go the extra mile, even in the little things to reward your long-time customers who have already proven their loyalty, instead of only ever striving to gain new accounts/business only. Excellent customer service, Mikayla! A++

Tanus was super personable and I appreciate his in-store help for which I'd give 5 stars, although…read moreI'm confused as to why I was instructed upon trading my old Galaxy to a Galaxy S23 in 3/2023 that it was a mandatory "trial" for 2 monthly add-ons: (1) "Protect Advantage" (showed up as $13.60 on my bill) (2) "Next Up" ($6 on my bill) Tanus told me that I had no choice but to keep these two features on as a trial, and then wait exactly 30 days whereupon I could cancel both of these and have no charge. When I called AT&T their initial answer was Next Up "absolutely can not be refunded." After I talked to the call center manager though at least he was willing to acknowledge that this is misleading.

The young man an iFix in Oak Grove, Oregon diagnosed my cell phone charging port problem and…read moreimplemented its repair very quickly and at a reasonable price. He then took time to come outside with me and show me how to plug my phone into my rather old sound system (you cannot use CarPlay with a cord) and how to make the nav system work so that it played directions over my car speakers without interfering with the blue tooth connection to my hearing aids. While there, he diagnosed a problem I was having with my laptop and showed me how to bring it back on line.. It was an operator error so no repair was needed and no charge was made. The service was fast and professional. I will undoubtedly return should I have future problems, and with my history it is likely that I will. Thank you, Oak Grove iFix.

I highly recommend IFix Electronics! The owner went above and beyond typical service standards to…read morefix my phone. This store is top-notch. If IFix can't fix it, then no one can.