Came in here twice to get a screeching sound taken care of in my car, paid over 500 each visit…read more They told us the car was done and to come pick it up, we sat there with my 2 year old in the car for over 2 hours waiting for it to be done. Each time they came back with more things to be fixed, and still the screeching sound is still there and I have to take it somewhere else to get it fixed. Won't ever send my car to this place again. Update i had to sell my car this place messed it up so much that it stopped working in the middle of the road in the middle of a intersection. Had to get it towed to the nearest place they told me nothing was fixed that the cables to the battery needed to be fixed and i needed another battery. I said forget it.

Wow! I can't believe how lucky I am to have found this Pep Boys!!…read more Mark is amazing!! I'm so grateful! My stress is gone and I'm chill'n in the A/C. Mark truly went above and beyond. Super resourceful, friendly and professional. He went the extra mile to make sure I got the best tires at the best price.

Excellent and fast service by Jimmy. We got in the car to a dead battery. Jumped it and drove to…read moreAutozone on the way to lunch. Jimmy was fast, found the battery we needed and helped us purchase. The clamps broke because they were old but no sweat, he took care of that too. Very satisfied with the service today, we were there about 30 minutes tops.

Very lazy workers that don't want to help. I like to call before I go to make sure they have what I…read moreneed before I get there but the employees act like it's such a chore just to answer a couple basic questions or they will just leave you on hold till you hang up

I had some of the best customer service here. I'm not entirely car savvy so I really relied on…read morehelp. Alex took such great care with every step. I couldn't do it on my own, so glad to have had him and OReilly here. 10/10 Stars.

Terrible service. Sold me a gas tank with a hole in it. I noticed once I started filling it. I left…read moreit at the gas station because I didn't want the fumes in my car. They wouldn't refund my card without the product. When I ask how I should transport it to them they said put it in a plastic bag....

I came this location to look at the hot wheels, as well as to check it out since it's a new store…read morein my neighborhood. Upon entering I could hear an inappropriate conversation amongst employees. They were using foul language and discussing things that shouldn't be discussed at work behind the counter, in front of customers. Two of them were named Jerry, a slightly overweight Hispanic man and a Hispanic woman with glasses on (they had their names covered). You could tell the dynamic of the team was too friendly and flirty. I felt uncomfortable shopping here and won't return. I am highly disappointed In O'Reilly for hiring just anybody to fill up a Brand new store.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Chris is very knowledgeable about automotive repairs and parts…read more Not like other Auto Parts stores that if they can't look it up on the computer. They are lost, Like Auto Zone, Napa or Advanced Auto

Went over to this location to buy a new power steering reservoir cap because I thought I had lost…read morethe original that came with my car (I was refilling my car with power steering fluid and thought the cap tipped over had fallen into the engine pan down below). After I purchased the new cap, Robert, one of the employees at this particular location, offered to come out and help me find my missing cap. He did manage to find the missing cap (It was wedged by the fuse box at the front of the engine). Robert and I then proceeded back inside where he refunded the cost of the new cap, no questions asked. Robert went above and beyond in assisting me with finding my original cap. He could have easily brushed me off and kept the $20 sale, but I am thankful that was not the case.

They charge me $1400 to repair my exhaust problem. They made it worse. Had to bring it back twice…read moreand then they charge me another me $700 to finally complete the repair. It did not go well at all.

I rave about Poutous Auto Repair to EVERYONE!…read more I recently moved to the area and needed an oil change. I'm a big proponent of local businesses for auto repair. I tried Mister Oil Change/Car Wash for a while, but honestly felt like they were always trying to stack on additional things needing fixed on top of an oil change. I did a Google search for oil change services in the area and Poutous stood out to me because of the high reviews. The experience was so easy! My car was done in about 30 minutes. I drive an old model Tahoe and had always opted for pretty much the cheapest oil, usually a cheap Mobil 1. When I spoke to the mechanic, he mentioned that they used a price friendly premium oil that would extend the mileage of this oil change more so than the oil I had been using. When checking out, the man at the front desk signed me up for their rewards and loyalty program, which gave me about $20 off the service, making the oil change much more price friendly than any place I've been to in Houston. Afterward, I spoke with a mechanic about my Service Engine light which is throwing an EVAP leak code. He was very upfront that there was no immediate issue other than not being able to pass an emissions test. He then proceeded to tell me the process of finding out where the leak is, giving me my options based on best case scenario and worst case scenario and informed me that if the leak would take longer than 20-30 minutes to fix, they would provide a shuttle to go home and I could pick up my car when ready. He also gave me a price estimate based on similar instances. And seriously, I've never had a mechanic be so upfront with me about pricing and process. The communications I receive from Poutous make me smile! They're so genuine and so kind. I actually received "Poutous bucks" and a hand written note in the mail, and for me, those things go so far! I will definitely be using Poutous from here on out. I've never been so pleased with an auto repair shop!

Just left this location and witnessed the cashier cursing out a customer because the customer had…read morepurchased the wrong part and wanted a refund or to exchange the part. The cashier proceeded to follow the much older man outside to his vehicle threatening him. I was so shocked at what was unfolding, and the lack of professionalism or even just common decency. If this is customer service today, I will shop online.

Got a great customer service from Jose R. I was looking for an o ring, but couldn't explain in…read moredetail, but he was patience and fondly for the right part. Appreciate your help Jose.

I am so grateful for AutoZone. They go above and beyond in their services…read more A few years ago, an employee replaced a headlight in the pouring rain. Tonight, once again, in the pouring rain, an employee replaced my car battery. Anytime I have a service they can provide, I'm coming back because I know I can count on them.

Evin was a huge help and so was the other young lady working today. I am so glad they were…read morescheduled. They helped me find what I needed and verbally instructed me on how to use it. I am so grateful

Conveniently located. Lots of parking. Really friendly staff…read more I needed new wiper blades on my car, and thankfully O'Reilly installs them for you. They'll look up and tell you what your options are, pick which ones you want and they'll put them on free of charge. I also noticed that they had a sign in the window that they'll read the codes on a check engine light for free. Good to know! While I was waiting to check out, I did notice quite a few car-related accessories, cleaning options and all sorts of gadgets for your ride. Store was clean and very well organized. I also observed multiple other staff members interacting with other customers. Every one of them was pleasant, helpful and they appeared to be genuinely interested in what best suited the customer's needs. Impressive. Glad I stopped in here, and I'll be back next time I need a little help with my vehicle.

Friendly staff and good customer service. Found what I was looking for relatively quick and didn't…read morehave to wait long to check out!