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Complete Office Solutions

5.0 (1 review)

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16 years ago

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OpenSquare

OpenSquare

(4 reviews)

Georgetown

One the worst experiences period. Sourcing for our office--no one present when I showed up. Offices…read moreunder construction. Was asked to "show myself around" and call back when the business development person was in. Called back - to get quotes and ask for additional samples on seating. Was transferred to Lisa Arthofer who refused to discuss anything with me because they don't do "home office". I asked her if she knew what a "home office" was, and just got the response... "go online and order something." Sounds like she isn't the sharpest pencil in pack. We are a "home office" as in an Investment Management shop. Unbelievably rude. When I asked to speak with someone else she retorted "I'm the Vice President of Business Development for the whole company." Wow. Not what I asked, but thanks for the information. Stick with someone who doesn't have their head up their @$$ like Global, BMI, Ducky's or really ANYONE else. Thanks OpenSquare. Best of luck to you.

This is a review of the OpenSquare's customer service center. I have no experience with their sales…read moreoffice, but I will definitely be going there for future purchases after my experience with their customer service. The short of it: excellent customer service. The long of it: I had a Steel Case office chair that I had purchased years ago from another vendor which broke due to a material defect. It is still under warranty so I contacted the vendor who drug out the process for about as long as I could stand it. When they finally agreed to ship the parts required to repair it, they did so without any instructions whatsoever. I tried everything I could think of to make the repairs--website, Google searches--including contacting Steel Case directly (don't waste your time they won't talk to you). Finally, as a last resort I decided to see if any one else carried Steel Case and if they had a service center which is how I found OpenSquare. When I called I was connected with a service center employee named Tom. He was great. He gave me the instructions to fix my chair. Unfortunately I was unable to get it to work so I called back and he offered to fix it for me if I brought the chair to their center. Five minutes after bringing it in, it was fixed. Tom was as nice and helpful in person as he had been over the phone. And there was no charge for his help. I can't say enough how much this impressed me. OpenSquare will be the first place I look from now on. Thanks Tom.

Complete Office Solutions - officeequipment - Updated May 2026

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