Had a new HVAC system installed in November, 2025 in my condo in Scottsdale, spending $9,300.00. On Saturday, February 28, 2026 the air condition system went out. I have two disabled , elderly tenants with no air in 90 degree heat in Scottsdale. I call numerous times to report the problem. Now the company has A1 computer taking and taking my problems and complaints. Last year the office and owner were always in constant contact with me when problems occurred with my older HVAC system and their visits and repairs were performed quickly , even by Conrad, the owner. Now the service has deteriorated. No return calls while my tenants have no air conditioning . Two days now talking to an A1 computer, ridiculous. Maybe ownership has changed. read more

We have used these guys for years. I chose them years ago based on some online reviews from a local city facebook page. I saw that they had helped out someone in need without expecting anything in return and wanted to give them my business. We ended up signing up for yearly maintenance as "VIP" customers. After several problems they replaced our whole unit. They applied the repair costs to the replacement which was amazing. They come out two times a year and inspect everything to make sure all in working order. We just had an issue with our blower motor and they came out within 34 hours and had everything back up and running. They don't oversell. They are funny nice and honest. They have always been kind to my kids and pets. I know there are a lot of good AC businesses in AZ but I will Always recommend Conrad and his staff. read more

Had a recent very bad experience with this co. I've used them several years ago and was very pleased and even referred them to a neighbor who replaced their system with them. Recently I had them out to check unit at my rental. Tech came out, but never called me or sent an estimate, but they billed me $80. Requested a call back from owner who I've worked with in the past. He didn't even bother to return call! Terrible customer service!! The have an AI answer the phone who can't transfer you to someone - soo frustrating! read more

I've had Conrad come out to the condo I was renting when my landlord authorized me to have it fixed and she would reimburse me. On the hottest day of the year in 2020, in the middle of COVID shutdown, after 6PM, my AC went out. It got up to a blistering 105 inside my condo that night. It was so hot, I slept in my car with my pets. My pet Betta fish died from the temperature increase :( . Well, I made a call to Complete Comfort Home Services and Conrad was extremely fast, efficient, effective, and AFFORDABLE. He was able to get me booked within a timely manner (literally the next day, maybe he pitied me because of my fishy, idk). He himself arrived and let me know that my capacitor was bad and needed to be replaced. He also told me that during his tests, the fan's bearings seemed like they were on the cusp of going bad, and to let him know if it happened. Sure enough, within a month, the fan started making a grinding noise and then the bearings seized entirely, again in the evening. Well, I panicked because I thought Conrad and his team would be booked too far out to get it fixed in a timely manner again. Nope... Conrad took the initiative to record my fan's model number while he was out just in case I called. He arrived the next day AGAIN and replaced the fan and I was back to being one very cool dude. Thank you to Conrad for his expertise, speed, and affordability. read more

With a 20 year old a/c unit, we knew that this would likely be the year we needed to replace it. While we had hoped that we would make it through the season, the expense of replacing a capacitor and being told it would be a couple thousand more to find a leak forced our hand. We called a few companies to give us a quote and were pleased to meet Conrad. He spent the time to understand our specfic installation needs, answered all of our questions completely, and provided several options to replace the rooftop unit on our condo. Even though they were not the lowest bid we received, after some research, we decided that Conrad offered the best value for this investment. They did a great job of helping us coordinate with our property manager, arrived on time, partnered very well with our roofing contractor (who needed to do some repair work during this installation), and left things very tidy at the end of the job. Given that the experience was a great excuse to put the drone in the air, we shot some video of our install, which you can watch on YouTube (link below). https://youtu.be/rCrsmtcMKvI If you have an a/c related need, you will not go wrong with Complete Comfort Home Services. read more

I had 2 other AC Companies come out and told me that I needed a new AC Unit. $10,000.00+. Conrad's Tech actually used "tools" to troubleshoot my unit. The other 2 just listened to it. It was fixed for $377.00 parts and labor. I think the other 2 companies should be ashamed. $10,000.00 is life changing money to a lot of people. Complete Comfort is an HONEST COMPANY. I will never call any other company. 10 Stars! Thank You, Johnny Hornsby read more

Professional and thorough. Fair pricing, friendly service. They were the 3rd company that gave us a quote and they offered the most quality and service for the money. They did great work on the AC installation and updating our vents. read more

I called another company and they couldn't figure out what was wrong with my AC which wasn't working properly when temps hit over 110. I called Complete Comfort Home and their team was friendly professional and when the technician showed up, he was communicative and figured out the issue. They also made it easy for me to understand what was going on. I'd recommend them to anyone! read more

I truly wish that other AC companies are as professional as these guys were. My previous guy, installed a used unit, (told me it was new), didn't register it with Amana (probably because it was a used unit) and was quite costly to fix because of this. We had a Evap Coil leak and was going to be a few grand to fix. Rather than have a unit that already had problems and was annoyingly loud in the house (due to install at the time), we chose to replace with a brand new updated unit. These guys managed to get a new unit installed the next day and we couldn't be happier. These guys also installed isolators between the unit and the roof making it much quieter in the house. We no longer have to turn the TV up when the AC is on. These guys were on top of their game, very punctual and had superb communication every step of the way. Amazing service! read more

Our heater went out sometime during Christmas Eve night and it was the following Monday before I was able to get someone out. Conrad was referred to me for a second opinion; I called him and told him my situation. He came out the same day after finishing the job he was on. He arrived at 7:00 PM and stayed until about 9:00 PM going through our unit. He agreed with the previous diagnosis, but quoted a cheaper price to repair. He completed the work on our unit, arriving when he said he would. We have heat and are very satisfied with everything. We were so satisfied that we opted for the year service protection which includes service calls every six months. read more

We just finished our year of service that was included with our new air conditioner we had installed by Conrad and his team. We have loved the level of service so much we decided to purchase another year of service. Conrad and his team make sure we are scheduled for a perfect time of year. April just before it gets hot and December when we start thinking about running the heat. They are always prompt and willing to answer questions. They also tolerated my very barky dog. We cannot recommend them enough. Definitely the best heating and cooling company we have ever had. read more

I had 3 companies come to my house to give me a quote on a mini split for my garage but when Conrad came over I knew I was going to use him. The other guys wanted me to find out if the garage for sure was insulated, Conrad went up in the attic to check for insulation and drilled a little hole in one of the walls to see if insulation came out on his drill, it did.... he also had better ideas on how to run the tubing to make it as hidden as possible. He's a hard working young man that runs his business like it should be, answered all my questions and I asked a lot. Price was very reasonable compared to others, did the job when scheduled, what's not to like? I'm very pleased with the finished results, I highly recommend! read more

This company is amazing! Felt like family! Honest, reliable, on time and professional! Hands down 5 stars! Fantastic personal touch and care! If you're looking for a top notch honest business, I highly recommend Complete Comfort Home Services! read more

Highly recommend Conrad and Complete Comfort Home services. He has replaced my AC unit and I have recommended him to friends and family to get theirs done. Always responds quickly and gets the job done fast. Because no one wants to deal with AC problems in AZ! He's very trustworthy and doesn't try and sell you something you don't need. read more

I used Complete Comfort Home Services for a new A/C unit on my condo, as well as for maintenance on a separate unit on a rental property. Conrad and team are professional, knowledgeable, honest and polite. I would and already have recommended them to friends and family, or anyone looking for for any sort of A/C services. read more

I have had Conrad Soudani do my AC/ Heating services for the past 2 years. As a person who was recently widowed, I was approached by a couple of AC people wanting a lot of money for a new AC unit. To say the least I was scared.. then my daughter called in Conrad who took great care of me. He got me a new AC for a decent price. He is always polite and explains everything to me before he does anything. I can tell you right now.. ....no one will ever touch my AC unit other than Conrad and the Complete Comfort Home Services team. read more

If you're looking for an AC heating person look no further than complete comfort home services. Conrad Is honest, very reasonably priced, and provides high quality service. Highly recommend read more

Conrad saved our sanity when he swooped in and rescued us after a very dramatic event with our original furnace. That system was 18 years old and barely hanging on when we bout our home. After a small confined fire involving the blower motor we knew that something had to be done. Conrad was amazing! He was extremely professional and his communication skills are fantastic. We knew exactly what was going on with every step of the way. We also knew exactly how much replacing the system was going to cost and there were no surprises in the end. Conrad ended up installing 2 new furnaces and 2 new AC units. He also fixed some major venting problems that we had been struggling with on the second story of our home. The over all price was extremely reasonable...almost $4K less than the big name competitors that we contacted. The most amazing part was that all the work was done in one day and Conrad and his men left my home just as clean as when they found it! It was fantastic!!!! Without question, we will continue to call Conrad for our preventive maintenance and service needs. We will also gladly recommend Conrad Soudani to our friends as well. It feels great when we can support our small, independent business owners and enjoy the personalized service that is hard to get from big companies. read more