River was amazing. She let us walk around and answered questions without feeling pressured. She…read morelistened to what we wanted and didn't need and never tried to upsell us beyond what we were comfortable with. She was friendly and extremely personable! We felt like we got a great deal for the product we were receiving. The delivery setup was easy. Marie understood our unique scheduling situation and fit us in. Although we only spoke through email it was pleasant. The delivery team was AMAZING! They were respectful of our property and moved items carefully in order to deliver the spa where we wanted it. They were so friendly and knowledgeable. We've never owned a spa before and they took the time to walk me through the chemicals, the routine, the dos and don'ts and made sure all my questions were answered. I would recommend these guys to EVERYONE! Thank you sunset spas for helping us add a little more JOY into our lives.

WD & his crew did an amazing job on delivery, set up & operational guide. They were true…read moreprofessionals. Thank you WD-

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

I came to the store with some service needs and they were Johnny on the spot. They saved my bacon!…read more I will be doing business with these guys again soon. They have my vote.

We have had our hot tub for almost 2 years, and experienced our first problem. After calling in…read morefor a service call, Shane suggested that he could help me track down the problem, and that there was a good chance the problem was related to a blown fuse. After a few attempts to find the affected fuse, I order a new set of fuses from the internet ($6) and Shane walked me through the replacement process. His help saved me probably $150. Thanks Shane.

We just purchased a new hot tub from Jeff Geffre at Desert Hot Tubs. The experience was great. Not…read moreonly did Jeff answers all our questions he was very helpful in helping us pick out just the right tub with the options we wanted. The installation was seamless and the guys installing it were very careful not only in the delivery but explaining the operation and care of the tub. All in all a great experience. I would recommend them absolutely.

Talk about above and beyond...This is one of those rare times I would give more stars if I…read morecould.... Wife and I visited the showroom a couple of times and the salesperson, Jeff and manager, Jonathon were great, no hard sell no pressure and they answered all our question. After a couple of weeks we decided on an R7 model and went in to order it which went very great. Spa was ordered and set for delivery. The delivery company did a great job and gave us easy to understand instructions on the care and upkeep. Now here is the "Above and Beyond".. A couple of handrails were missing from the delivery and the store manager made a special trip and came down early the very next morning to deliver and install the handrails... How great is that... This is customer service the way it should be.

We've had a terrific experience working with Gary at the Chandler store. He was patient and helpful…read morewith all of our questions the three times we went in the store. It's a big decision to invest in a hot tub and we're so glad we chose a Bullfrog spa. We even wore our swimsuits to the store, got in an A7L and tried out all 17 jet packs. That made it easier to pick the 5 we wanted. Josh and the crew that came out to set it up for us were super helpful. We had ours delivered and then set in place a month later after the pavers were installed and organizing that went well too. We are very happy with our A7L and highly recommend it.

Pelican Pools does an excellent job taking care of our pool! They are always on time, dependable,…read moreand true to their word, with excellent pricing. Our pool is always sparkling blue, and our pool equipment stays in tip-top shape. We couldn't be happier with their service and highly recommend Pelican Pools to anyone looking for reliable, professional pool care!

Best pool company in the valley - took many bad pool companies to find this gem! Defiantly will…read morekeep using.

I've been coming to B&B Pools for years and its the only place I'll buy pool supplies…read more The staff here are very knowledgeable and I trust their advice and the products. You can get your water tested here, and the service pool cleaner machines -- and only charge for parts, not labor! Its also a locally owned small business, so shopping here keeps more money in our community. Pro tip -- park behind the store!

Had some issues with my vacuum and took it to b+b. I dropped off and within a couple hours they…read morecalled and had it fixed for less than $20. Very good service and honest.

So went to look at Spas and Dean was outstanding. Requested a visit at home to be sure location and…read morestyle would work and he set a home visit. He came at the time I expected and went over all the spas. We decided on a price and style. Meridian it was, so happy. Today was delivery day and installation. All went as planned & more. Emir the Electrician they highly recommend & team went over and above. We used our hot tub tonight and it made the family beyond happy. This place helped our Holiday season be a lot more enjoyable & peaceful! 10 stars!! Thank you Dean!! Everything you said happened!! Not one step was missed. You will earn more customers!!

From the owner: Being a family business in business for over 37 years in the valley, we specialize in helping our…read morecustomers relax, rejuvenate and truly enjoy the spa that is tailored to their specific needs. We pride ourselves in our product and most importantly customer service after the purchase. Come on in and see what makes us special and why we have over 10,000 happy customers in the valley!

Andre was so very patient for his sale with me. He never pushed or rushed me. He gave me great…read moreinfo to help navigate and to add value to my hot tub adventure. I purchased in October and have gone through a water change cycle with my tub. It was easy and I could not be happier. It's truly a pleasure to do business with a family business. Look for the yellow duck. You can't miss it.

Definitely not spa experts. I gave them 4 tries and 6 weeks to repair my spa, which was under…read morewarranty, but within days it was doing the same thing I originally called them about. Owners never called, despite multiple requests, finally went to another company and within days they had it fixed. Costing me $1389 which should have been covered by SW Spas and Pool. Would not recommend investing in a spa through this company. They lack professionalism, expertise and integrity. -5 stars should be an option, but I had to pick 1.

WD and his crew are the Gold Standard. Timely, efficient, and kept us updated on the delivery…read morewindow. His crew set right about the multiple tanks. They were all polite and skilled. If you need a spa delivered or installed- these are your guys.

Have had a Bullfrog Hot Tube for 4 years and the people that did the quarterly cleaning of our hot…read moretube were amazing. Always on time, always friendly and did great work. My complaint is with the new pricing... They did increase the cost of the cleaning which I can appreciate as everyone is raising prices and if that had been all, would still be using them. What grinds my gears is the added $75.00 trip charge now in place. They did several hot tubes in my area and each of us paid the trip charge. So, they made an extra $150.00+ or more on the same trip. To me this almost price gouging. All of use where within 10 miles of each other, we are only 33.2 miles from the office. They have to drive farther to north Phoenix. Anyway, found someone local who is half the costs for the same service.

California pools is the best, we had some issues with our pool lighting so we called and Kaitlyn…read morefrom service/warranty department was such an awesome person to work with very friendly, professional, also the technician Alan was great, he showed up on time very knowledgeable he took care of the issue very fast, everything was back to normal working with no time, I would totally recommend california pools for your outdoor project. Thank you so much california pools and both Kaitlyn and Alan.

I rarely write reviews, but I felt this one was deserved…read more Before working with Jonathan (Technician) and Alison (Coordinator), I honestly would not have recommended California Pools based on my previous experience. That completely changed once they got involved. Jonathan was knowledgeable, professional, and took the time to make sure everything was done right. Alison was outstanding with communication, organization, and follow-through. Together, they turned what had been a frustrating experience into an exceptional one. Their level of customer service was unmatched, and they restored my confidence in the company. Because of Jonathan and Alison, I would now recommend California Pools to all of my friends and family. Thank you both for going above and beyond--you truly made the difference.