We just purchased a new hot tub from Jeff Geffre at Desert Hot Tubs. The experience was great. Not only did Jeff answers all our questions he was very helpful in helping us pick out just the right tub with the options we wanted. The installation was seamless and the guys installing it were very careful not only in the delivery but explaining the operation and care of the tub. All in all a great experience. I would recommend them absolutely. read more

Desert Hot Tubs - Our new hot tub. - Hot Tub & Pool Near Me - Chandler, Arizona

Recently purchased a new hot tub from Jeff Geffre and everything was excellent. From service to installation. The price was a great value as well, I would highly recommend getting your next hot tub from Jeff. read more

Desert Hot Tubs - Installed! - Hot Tub & Pool Near Me - Chandler, Arizona

Jeff Geffre's expertise and helpful attitude truly stood out during our visit. With over 20 years of experience in the industry, he confidently answered all our questions. Desert Hot Tubs offers an excellent selection of floor models--perfect for getting a real feel for how great you'll feel once you step into your new backyard oasis. The installation and transportation were handled professionally, and the team was transparent about pricing, making the entire process smooth and stress-free. read more

Absolutely the worst post purchase support. They are very quick to take your thousands of dollars for a new spa. We've had our spa for less than one year and have issues with our lighting. It has now been 16+ weeks waiting for repair. We've called and spoken to the general manager and keep getting the runaround and don't get me started on the customer support Trisha, she is extremely rude and definitely talks down her nose to customers. read more

Thanks Jeff for your guidance and honesty! You were awesome! And your delivery and set up crew were great!

Whenever we call or drop by, Jeff is always incredibly helpful! We've had zero problems with them, and we absolutely adore our hot tub! We went all out with the bells and whistles, and we use it every single day. Oh, and you've got to get the cooling system add-on! When it's scorching over 100 degrees and the pools are all lukewarm from the Arizona heat, we chill our hot tub down to a refreshing 80 degrees and just kick back and enjoy it! read more

From the beginning Jeff Geffre listened to me and wife about what we were hoping to get by having a smaller pool or spa and supported us through changing our minds a few times. We ended up with just what we wanted. Jeff also ensured we got the best price and discounts available to us. Lastly, the installation went without a hitch. A big part of that being the prep done to make sure everything was ready. The crew was friendly and efficient. The spa itself is still new but all is good so far. read more

Desert Hot Tubs - Spa in backyard - Hot Tub & Pool Near Me - Chandler, Arizona

We just recently purchased a Hot Tub through Desert Hot Tubs, Jeff Geffre was our sales guy & gave us a great deal on a full size Hot Tub. Unit was delivered by their service & delivery guys (Ron & team) on time with no issues & setup was perfect by them. Could not ask for a better company from sales all the way down to delivery & with service team a call away. Thanks a bunch Desert Hot Tubs!! Chris & Shonda McWaters read more

I love, love, LOVE my hot tub I bought here in 2018 and can honestly say it was worth every penny. I look forward to that 30 minute "soak in peace" at the end of a long day. Any time I've needed help in the maintenance of the hot tub, the people at Desert Hot Tubs are extremely knowledgeable and friendly. I know it took several years to write a review, but I'm a busy mama read more

Jeff Geffre at Desert Hot Tubs in Chandler, AZ on Arizona Ave is awesome to work with. Super professional, really knows his products, great service, hard worker, and knows the hot tub industry. We love our new Hot Spring Hot Tub! Great product. Thanks Jeff! read more

If you are looking to purchase a hot tub may I suggest going to Desert Hot Tubs in Chandler, Arizona. They have a large selection of HotSpring hot tubs with the latest features. I bought a salt water system and it feels great. Jeffe Geffe was kind enough to answer all my questions and did a great job of describing the differences between salt and freshwater systems. I highly recommend that you stop there first if you're looking for a new hot tub! read more

We purchased a hot tub for our home in Chandler and tub for our cabin in Pine. The process was extremely easy and the sales force did an incredible job educating us on what was best for what we were looking for. The electrian we used to set up the locations was on point and the delivery and set up was perfect. Thanks DHT! We love our units and so does our family. read more

Our tub was leaking from an o ring at the light inside spa. Called desert hot tubs on a Friday they came on Monday knew right away how to repair. Parker was great the price was very fair. We're using them for once a month maintenance. read more

Ron helped my family find a great tub. He showed us options that we hadn't thought of that ended up being a better value than what we came to see. He was very patient with us as we took a long time to make a decision with our young children. read more

On 01/13/25, I purchased a Premier Tub with Jeff Geffre at the Chandler location. Jeff understood my needs as a first time buyer and helped me in making a decision on the type and style. I obtained several estimates from nearby retailers and Jeff was by far the best in non pressure sales techniques. The delivery was prompt and Ron with his Team arrived to set everything up and as planned. Ron provided an expert briefing on how to operate the system and add chemicals. I am very pleased with the service from Desert Hot Tubs. I highly recommend using Jeff and his Team of professionals. read more

Live our purchase. Very knowledgeable and up-front. No wasted time. Excellent communication and support. Jeff (sales) and Ron (set-up) were outstanding to work with. If you are interested in the getting the most out of living in the Valley, we highly recommend Desert Hot Tubs. read more

Jeff Geffre is awesome. very friendly, knowledgeable and takes his time explaining everything. very pleased we bought our hot tub from Jeff. read more

We purchased a Beam Hot Springs spa from Jeff. We found him helpful through the process. We got a floor model for a discounted price. It was delivered as scheduled. We've had 0 problems with the spa. I highly recommend Desert Hot Springs and Jeff. read more

Don't do it. Don't buy here. Save yourself the hassle and disappointment. The brand they carry is fine but the sales and service is a problem.they will take your money and break your heart. We have a Relay (same mfg) at our shack in the woods up north and it's performed great for 6 years. We bought it in Star Valley and we love it! When we bought a new home in Chandler we wanted to add a hot tub and wanted to stick with same brand since it had performed so well. We were fools for not heading the Yelp review people. Don't be us! The sales and service at Desert Hot Springs is poor. We bought the Salina at over 10K with the chiller. A big step up from our Relay. We don't have a pool so we were excited to have a unit that we could use year round!! Excitement that has dissolved into despair. I'm not going to bore you with the install hassle that created 3 trips and 2 calls to the owner, and draining it twice on my dime. To be fair, the owner did get someone sent back out, I just shouldn't have had to call him. The sales guy has been there a long time and he's a bit condescending. That should have been my first clue...just sayin. They didn't deliver the tub with the chiller. It was back ordered, but no one told us. We were fine with that because it was November. By spring I was surprised we hadn't been contacted. I had to call them to get the chiller delivered and installed. It's an AC unit for the hot tub (this is important). Now it's summer and they had to drain the tub again because they circumvent the heater in the unit when you have a chiller. The cross threaded something (hubs ran a hardware store, he knows this stuff) and we had problems. 3 different service calls because no one wanted to own that they messed up and all the Freon drained out. Finally, they gave in and came out and worked on it again. Unfortunately, we didn't get to use it much by the time the fixed it. The chiller only had a year warranty and I was concerned. Well, here we are at our second summer, out of warranty on the chiller...and guess what? You got it, NOT WORKING. Whatever the real problem is, it wasn't fixed correctly and were out of warranty now. A waste of $1,000. We honestly think it wasn't installed properly and the Freon is leaking out over seasons. It heats just fine. I'm sure trying to get it fixed will be a hassle that costs us money. Note - I designed the surround and had my landscape guy build it. This was no inexpensive purchase. I'm no wining over a bad $10 sandwich. This was a pricey upgrade that does NOT deliver. DON'T BUY HERE. read more

Jeff was extremely helpful and great to work with. He kept us informed regarding the status of our hot tub and helped us schedule our delivery. Afterward he contacted us to ensure the delivery went smoothly. The delivery team, headed by Ron, was great too. The delivery was quick, efficient, and Ron made sure everything was working properly before they left. I highly recommend working with Jeff and Ron!!! read more

I looked at and visited numerous hot tub establishments before going to Desert Hot Tubs. From the beginning I was impressed, Jeff was very helpful and answered all of my questions. Once we agreed on the right tub for me the process was smooth. I have had the tub at my house now for 3.5 months, myself and family absolutely love it. When I have reached back out to Jeff he has always been quick to respond, you can tell he takes his profession seriously even after the sale is made. If in the market for a new tub, I would absolutely recommend Desert Hot Tubs in Chandler. read more

First let me say, WE LOVE the Endless Pool R200! We've used it everyday except one since it's installation. It's worth every penny in our opinion! Having said that I WOULDN'T buy a stick of gum from Desert Hot Tubs!!! After purchasing an Endless Pool in June and having it installed on October 27, 2020 we had a few questions. Dave Pepe all of a sudden had no knowledge on how the product worked. He texted me a number for my service concierge and also stated that Shayne the store manager knew the Endless Pool inside and out. So, I called Shayne the manager and he said he would get back to me in five minutes that was over a week ago. I called Anthony Williamson who was supposed to be my service concierge. Anthony quite honestly told me he only had the knowledge provided by the users manual so he basically knew as much as I did. They also failed to deliver the exercise kit which is supposed to be included in my package and is listed on my contract. If you want any semblance of service for an Endless Pool buy direct from the manufacturer! DO NOT BUY from Desert Hot Tubs. I also want to say that all the contractors that were recommended to us did a FANTASTIC job! Smiley Crane, AZ Clear Choice, Backyard Solutions, and of course Travis at TM Lumby Concrete. read more

Great staff! Extremely knowledgeable and friendly.. not pushy at all ! We told them what we are looking for and they steered us in the right direction. They did not try to sell us something we didn't want and answered every question we have and did it with a smile !! Great place to but a spa ! read more

Finally have our backyard done and the last thing we're putting in is a Jacuzzi/hot tub. We live in the Casa Grande area so drove up to Phoenix today to buy one. This was the first store we came to and front door was wide open with a big hot tub sale sign right out front. Walked in but store lighting was not on and just one loan person sitting at a desk in the middle of the store. Asked if we could look around and was told they were not open yet. It was 9:35 a.m.. apparently they don't open until 10 and we were told we would need to return so someone could "TALK" to us. So to make a long story short we drove to the next location on our list and purchase the hot tub we were shopping for. The moral of the story is if your front door is open and you have customers who come in looking to purchase, maybe you should allow them to have a seat in the store or at least look around. As for me, next time I'm in need of supplies or anyting jacuzzi related I will be driving on by. read more

We purchased to CoolZone system in March 2022, then waited for it to be installed end of May. Once installed, the system blew circuits or fuses and did not work. Desert Hot Tubs has a 3rd party that repairs. The repairman came out 4 days later, stated it could not be repaired and left. There was no follow-up by Desert Hot Tub or repair center for over a month. I finally called the Tolleson center and they did not seem to have a clue that we'd been sitting without the use of what we had purchased from them. Gentleman says I have to call repair center and then make decision to wait to see what happens or request refund. Again, I hear nothing for another 3 weeks. Call again to Tolleson, told again that I need to contact repair center. Repair center states manufacturer of CoolZone is not returning any inquiries about the non-usable $4200.00 piece of equipment purchased and that there are 4-5 other customers in same boat. Repair center has been open about issues, yet says we really need to work the Desert Hot Tubs - Can you see the circular wind happening here? As customer service and follow-up, goes the hot tub company scores a F. Why? It's never just about making the sale, collecting the money and then not standing by your product and supporting your the customer base to ensure everything is working- you do have a reputation and it's up to you as to whether it's good or bad. It is also not the responsibility of the repair center that is 3rd party to do the company's legwork on replacing and finding out what is happening. There should be transparency to the clients on what is happening and when we will receive replacements. To think that it is okay for customers to wait 2-4 months with no follow-up and broken product is not acceptable. I don't think there are many customer's in todays world that feel it is okay to spend money that they have worked hard to obtain, decide to purchase a product that they wanted, wait an ungodly amount of time to receive, just to it have it not work and complete lack of customer service from the company. read more

We can't wait for our new tub! Their staff was super knowledgeable and showed us so many different models so we could find the right one. They even helped us get financing so we could place our order quicker! read more

Still waiting on our hot tub we ordered at the end of January... be advised if you need to have electrical installed... it's expensive... $1700 and we had previous wiring for our old tub... since the economy has tanked... if you order a spa don't expect it in 4-6 months... expect it in 8-12 according to the industry updates.... read more

I'm going to post this review now to document my experience for potential new customers, and I will come back and finish it assuming my hot tub gets delivered. Back in May 2021, I was building a new home and wanted to add a hot tub. I visited their Cave Creek store, and spoke with sales guy Mike. I told Mike I was building a new home, and due to Covid I could not provide an exact completion date. But, I wanted to order my tub early to, you guessed it, avoid Covid supply chain issues. Mike told me if I purchased it then, they would hold if for me until I was ready. He also told me the "price was going up at the end of the month". Both turned out to not be true. We agreed to not actually place the order for a couple of months, since it would be about a year until I was ready for the tub. I did pay the 50% deposit, and the production order went in a couple months later. The tub came in right after the first of the year, and I immediately visited the store and paid the balance. PAID IN FULL. In April, I get an email from somebody named Jeff Hartman, who turns out to not only be Mike's brother, but the owner. He doesn't pick up the phone and call me like I would have done for one of my customer's, just sends me an email wanting to know when I would take delivery because he wants it off their warehouse floor. I told him I wasn't quite ready yet, and due to a delay in construction on my home & pool it might be July. Sure enough, their promise to hold the tub was no longer good. Jeff told me on 4/17/22 that lead-time was "now 2-3 months", and he wanted to sell my tub and order another one. I reluctantly agreed since that still fit my time frame, which I NEVER should have done. I also told him I would agree to that as long as 2-3 months does not turn into 3-5 months. I'll be ready for my tub in July. Three months from 4/17/22 would be mid-July. I asked for an update on where my new tub is in the production schedule, and they are unable to provide one. The best they can do is tell me "they will let me know when it goes into production", then it will be 2-3 weeks from there. So, they told me the price was going up, when it was not. They told me they would hold my tub until I was ready, and they did not. They told me 2-3 month lead time on 4/17/22, so I'm hoping they will be 1 for 3 on the sliding truth scale. Proceed with caution if you are considering buying from Desert Hot Tubs. To be continued. read more

Rude staff. There was NOBODY in the parking lot on a Sunday...maybe 1 car. I tried going into the store but all doors are locked. I later find out they are by appt only - note to owners: it would be nice if you placed a sign on the door stating this! I started walking away and the sales person in a very rude and annoyed tone asked "can I help you with something"? Like he had no clue why I was there. I said I was interested in a spa...he said they are by appt. only in still a very annoyed tone. You could tell he wanted to get back to... what his '1' customer (as there is literally maybe 1 car in parking lot and store hours indicated they were still open). As I walked away I asked if they had any inventory. He said in still a very annoyed tone 'no, not for another year, and that's globally', then shut the door. (Excuse me for bothering you sir.) To all you pool and spa business owners... remember that even though you are very very busy now because no one can go anywhere due to Covid and they are spending their money on home stuff, your customers will start to travel again and you will be the last expensive purchase on their mind!! Looking for a spa? Go across the street ...the guys over there have some limited inventory and it's NOT by appt only...like the good old days. read more

Stay as far away from this company as you can. We bought a tub for our new construction. I called to get exact wiring instructions. Jeff who works there, could not be bothered with my questions. He was rude, short and a complete asshole. Needless to say we will not be taking delivery of this tub and will be getting a full refund. Once you give this company money they no longer have any customer service, for something as simple as the instructions to wire the hot tub they sold me. Do yourself a favor and stay away from Desert Hot tubs. read more

I bought the best Spa they had.. Caldera Cantabria on 10/2019 It was delivered and set up on 12/3/2019. I started having control panel issues on 12/5/2019. Jets would not engage properly, breakers kept tripping, panel would freeze, etc. Apparently the breaker box they provided was bad-- they switched that out. They also switched out the control panel at least 2 times. All kinds of electrical issues. The Salt system has never worked properly either. I have had 9 service calls in 9 months... I have not been able to use the tub for over 30 accumulated days in 9 months. I paid $21,000 for the hot tub! This is ridiculous. Instead of standing behind their product they blame me and assume I cannot ready test strips to properly balance the water for the salt system to work even though I have owned hot tubs for 20 plus years and I have a pool service company that helps with the pool and spa. They really have no excuse for the panel and electrical issues, yet they refuse to replace the spa with one that is trouble free or to give me any sort of monetary help to replace the spa. I would certainly not buy a spa of any kind form this company and I would also run away from the Caldera brand at this time as well! These people are crooks and will give you zero service after the sale! read more

Boy did I luck out. I will make this short. I wanted a spa contacted Desert Hot Tubs "TOM". He told me what a great deal he was going to give me due to a truckload sale. I will admit I was unsure of which spa wanted. He told me about a hero program, but could not tell me how much I would save,"JUST TOP TIER" thought I setup appointment to meet him and show him site. But once again didn't work out I was too late. Then the real sales pitch started. Price went up this was extra and that was extra. I asked the once he had a opening to contact me that was 2 weeks ago. (NOTHING) I think TOM sold cars for a living. All in All I lucked out not doing business with him or his company. Do yourself a favor run from this site. read more

Went in to the Chandler store this morning after receiving an email about a sale they were having. Walked in and were greeted with a, "Do you have an appointment?" We stated we did not, and explained how we had received the email about the sale and the email did not mention an appointment being required. The next comment stated was that, "it's ok, it is 10 minutes until my next appointment, so i have some time." OK, things got a little better, except that he did not move from the corner of the sale floor, behind a desk, even when we asked some questions about the hot tub sizes. After walking around for a few minutes by ourselves, we decided to walk out and not spend our money there. Cold and pre-occupied are two words that come to mind about the salesperson. We felt judged from the minute we walked through the door. We went to the spa place across the street and within 20 minutes had placed our order for a new spa. read more

Have had a nightmare with a local company, I got a referral to come to Chandler hot tubs. I arrived at 245 during open business hours to see a hand written sign on the door be back st 3:30. I've now waited till 4:10 and hour an half during open business hours. Bad news for them I'm hear to actually buy one. Good news for me the wasted time is all I'll be wasting on this company. Before I left I called the Phoenix location to ask if they could help, she said oh yes Tom is supposed to be working today. I said could you help me out and see if Tom is on his way back? She says well I can call the store. Haha. Well I had called 3 times think h he may be napping in one of those beautiful spas. Awesome work Desert Hot Tub's. I'll continue my search for a spa elsewhere. read more

We have had our hot tub for almost 2 years, and experienced our first problem. After calling in for a service call, Shane suggested that he could help me track down the problem, and that there was a good chance the problem was related to a blown fuse. After a few attempts to find the affected fuse, I order a new set of fuses from the internet ($6) and Shane walked me through the replacement process. His help saved me probably $150. Thanks Shane. read more

I absolutely do NOT recommend this place. I've been dealing with Tom over the last 4 years, but yesterday I was met with Dillon. A young man who appears to you in swimming trunks and a careless attitude. I immediately asked, "Where's Tom?" Dillon responds by a stream of negative comments about Tom, explaining how Tom uses pushy salesmanship to sell tubs and how the owner doesn't want that kind of business. Dillon further advises that Tom was removed from his duties during the week and placed on weekends only. Dillon takes pleasure in advising me that he has a cushioned job, where he gets to come in to work daily and hang out all day doing nothing. Dillon claims that he served 8 years for our country. I calmly allow Dillon to bash and tear down the reputation that Tom had established with me dating back to our 1st purchase in July 2015 and then comment that all the comments he made about Tom are unfounded by me and my husband, we never experienced that from Tom. I had told Dillon that over the last 4 years of coming in there and purchasing products, Tom was always helpful and never the pushy person that he is describing. At this point I had enough of this young man and asked if the owner still comes in on Tuesdays, because I wanted to speak to him about this visit. Dillon explained he's a billionaire and doesn't care about the business, so he doesn't have to care or sell tubs. Dillon gave me Jeff's phone number who he said is the manager or owner. After leaving, I called Jeff and asked if he had a few minutes to discuss what just happen in his Chandler Store. Jeff said, "No and I'm actually headed into an appointment. Who gave you my phone number?" At that point I knew I needed to move on. Jeff (manager/owner) cared more about how I got is number than a customer experience in one or his only store. He was absolutely horrible over the phone. I had drove all the way from Goodyear to buy a tub yesterday from Tom, this was so disappointing. Tom had sold us our 1st hot tub in July 2015 and I had talked to Tom months ago about purchasing the same Relay model for our new home in Goodyear. Tom told us to come back when we were ready and he would sell us another Relay model. I just can't give this place our business. I hope Tom is reading this so he hears how the owners, managers and Dillon feel about him as a person. For me Tom was probably put on weekends because that's when their busy, not during the week. In addition I had left 2 voice mails during the week for Tom, which were never returned. I knew something had to have happen, because Tom would of called me back. Now, I know they were probably deleted and never forwarded to Tom on the weekends. Very sad end to what I thought was an awesome place and relationship. I will share this with so many!!!! ******************************************Response to their response: A lot of lies in Cindy's response. I stopped half way through because I frankly had enough of the miss truths in the response. If I am not being honest than how do I know Tom was put on weekends and why? I never shook hands with Dillon - LOL. After everything he said I frankly was being considerate by leaving as graciously as I did and not just rudely walking out. Cindy must be the person we called years ago about the warranty issue and she responded pretty much the same way as she has here - rude and mean. Good Luck - try not to lie and be more honest and/or take the time to listen to a customer when they call, you may see your business do better. read more

BUYER BEWARE: their 7 year warranty coverage is a scam. Cannot get anyone to respond to our service inquiries.

As I was leaving the store the gentleman yelled our next sale will be in 6 months. Two days later it's another best sale of the year on their website! Unless it's the most expensive model they don't want to listen. I wouldn't trust them for any services once the hot tub arrived. The guy was pretty sarcastic and pushy. If I were to guess, he likely has at least eight cats. Update. Purchased a Dimension One Spa in Gilbert with great customer service and an owner who cares! Jeff and associate. You guys really should be more polite, less pushy, and NOT lie to customers. How dare you be rude to customers. read more

Guess I could have saved myself a lot of headaches by looking at the prior reviews. Went in there this morning expecting to purchase a spa for around 15,000. Walked walked in ask the price of a spa. Wow I guess I should have never started that conversation. He laid into me about which 18 different options that I want and his was the best spa ever made if I had to guess he has a God complex. I'm guessing his name was Tom, very sarcastic looked down at me maybe because it looked like I couldn't afford it? I'm sure another Spa company would love my money. read more

I will add to these "great " reviews! Spend over $15,000 on a tub and ZERO shits given after you leave. Totally lied about estimates for concrete, electric, AND delivery. Ended up over $5k for those 3 extra items, when he figured maybe $2k TOPS! Now, 6 months later, and Tom is the WORST at returning any phone calls. Their warranty is a joke (I live in TUCSON!!! $60/hr plus $1.60/mile just to LOOK at it!!! Prayers they bring the right parts!) NEVER buy from them unless you care to have ZERO customer support after the fact. Biggest REGRET ever!!!!! Wish I read these reviews. Purchased for the "Cool Zone" which now DOESN'T work! Should have bought a damn pool! Now, because I am so freaking invested, I will shell out the $300-$400 for a WARRANTY person to come see what's wrong with it. Freaking JOKE! read more