Compass Self Storage

(1 review)

Crystal is amazing! Just started renting my unit today and it was seamless! Thanks for your help…read moreCrystal!

From the owner: Military family owned and operated for over 30 years. The best customer service provided in the…read morearea with the lowest and unbeatable prices.

Extra Space Storage

4.5

It was super easy finding a perfect storage size I need. And the price is great!!! I did everything…read moreonline. When I got to the building, it was very easy finding the gate and my rented spot. Everything was very well explained and the entire place is very clean. It makes me very comfortable leaving my belongings there. I highly recommend this company. Thank you!

Very clean and nice place to store your belongings. They have carts to move your items with. We…read moreleft because they raised our rent price and said that they usually raise it 2x a year.

Public Storage

4.5

(17 reviews)

I came here to meet somebody from Facebook to buy from their storage unit and I have to say the…read moreplace is very secure and fenced so you can't just get in. Everything was very well well-maintained and clean.

10/10!! Smooth sailing with Joe and Amy The only problem I have is that I didn't find Public…read moreStorage sooner! This is the exact type setup AND staff I was really hoping to signup with so don't hesitate ‍ ‍ and be happy like me

CubeSmart Self Storage

4.7

(15 reviews)

Gréât place. Very…read moresecure Staff very friendly and professional. Juan the store manager is great. Nothing bad to say about this place

The CubeSmart app stopped working for me within the first week of me getting my unit. When I came…read moreto the office and somebody was finally there I inquired as to why the app no longer was working. I was told CubeSmart doesn't have anything to do with the cube smart app and they couldn't help me. Several times I've come on the property only to find the office is closed. Can't find anybody I leave come back and still the office is closed sign in the door shows a clock that says we'll be back at 2:45. It's now 4:00 p.m. and still nobody has shown up. I have found some live insect a few times. Mostly the stench of cat urine permeates about. Don't try calling the 1-800 number it'll tell you that it doesn't recognize your phone number to have an account. Or it just will automatically disconnect you and hang up on you. The only two options available none of them allow you to speak directly to anybody. Really poor customer service when there's no way for you to reach anybody in the physical either by phone or in person

Extra Space Storage

3.6

(9 reviews)

Everything about reserving my storage unit was super easy and convenient. From the costumer service…read moreprofessionalism to the ease of the transaction, every experience was pleasant. The email I received regarding the instructions of how to access my storage unit were simple and easy to understand. The storage was ready and clean ready for my occupancy date. I Definitely highly recommend this place business!

Another great experience!!! I have been a customer for several months already and this time need to…read moremake a trader and Ray (once again) made so easy for me, he took care of everything possible to make it so simply. Thank you Very much !!!! Customer care like that make it so easy to keep doing business with you...

U-Haul

2.7

(19 reviews)

Quick update, I still have not received my refund. I spoke with customer service and to no…read moresurprise, the refund was never issued even tho I received an email from a "manager" stating a refund will be issued. They are also blaming me for getting TRAPPED in THIER parking lot. They keep trying to find ways to make seem like I was a fault. I wish I can give negative stars.

I've never had to refill my propane tanks. I would always go to Home Depot and replace the whole…read moretank for $24. Someone told me that U-Haul refills tanks. I wanted to do this because I still had about 20% of propane in the tank but the pressure was too low for my BBQ grill and my stove burners. I parked by the propane tank. It's that phallic looking tank right as you enter the driveway. There's a button to press to ring an attendant. They will refill your tank and you pay with your credit card on the attendant's cell phone. It had a credit card processing app. For two tanks, it cost me $31. It would have cost me $50 at Home Depot. The process was very easy. See my pictures.

Public Storage

(22 reviews)

Customer service like chivalry is not dead…read more Moving is a hectic time. Public Storage has made the process less stressful. My husband and I decided we needed a place that held 2 "must-haves:" safety and service. We called every company within 5 miles of 85379, and the phone etiquette of Public Storage set the bar. The agent educated us of their online capabilities. The website would not only confirm the information they had provided, but there was a possibility of saving us money by booking online. Are you serious!? A business looking out for OUR bottom-line, and not gouging us for the nickels and dimes we work so hard? This was the first indication we had found a great company. Upon arrival, we walked into the end of what we only assume was a very intense situation. The assumed customer was apologizing for their actions and wishing the gentleman behind the counter a better day ahead. The two shared a fond farewell and it was on to the next customer (us). My husband believes ice is best broken with a humor-hammer, as such, he offered the gentleman behind the counter a moment to "de-escalate," and with a smile they replied in kind with humor; needing no time at all to assist us. Truly genuine service, begins and ends with the employment of great people. Jeff, the gentleman behind the counter, was as genuine as they come. He asked questions to confirm the reservation we booked online. He offered solutions to our concerns. Jeff even went above and beyond to ensure our access to the property was unhindered. He even educated us to opportunities we had not begun to concern ourselves with. This level of service not only met our service "must-have," it exceeded it. Combine this personal customer service with the options to self-service online and Public Storage has exceeded this millennial-couple's expectations. Public Storage is the bar by which we will judge all future experiences to. During our walk thru of the facility with Jeff, our safety "must-have" concerns were all addressed. The facility has limited hours of access to reduce off-hour activities. This means a Public Storage employee is always on-site during operating hours when customers are present. Public Storage has individual access codes to monitor which customers are entering the facility, and offers insurance for "acts of God" and burglary issues that are beyond either parties' control. Also, there are nearly 20-cameras monitoring and recording the activities of the premises at all-times. To say our safety "must-haves" were met is an understatement. It is nice to know that they even do lock checks. If Public Storage finds a unit with accessibility that should not, they reach out to the customer to advise of the security concern. This shows the commitment to safety and service. We feel confident Public Storage will keep our possessions safe and secure. If safety and service are pillars by which you decide whether, or not, to do business with a company, understand Public Storage Surprise is setting the bar among its competition. We recommend this company to all who ask, and to those seeking comfort through online reviews. . . We are not employed by, nor, have we been paid to write this review. We were so impressed by the level of safety and service, we were compelled to make our neighbors aware of this gem located within their very own city. Public Storage Surprise has earned a life-time customer with us. Give them an opportunity to earn your business, as well.

Sharieka is the best at customer service. I had several issues with a unit at another location and…read moreI drove to this location and she was wonderful ay helping me fix the issue. I am about to pay extra to move my stuff to this location just for her wonderful personality and customer service skills.

Junk Munks Hauling & Junk Removal

Request requested service this morning and he got it done before the end of the business day. And…read morehe showed up exactly on time. Very nice man and very professional! He was considerably cheaper than every other company that got back to me here on yelp. For my size load everyone wanted $200 to $250 for a minimum load and he did it for $100. It was just moving boxes and moving junk. So he was very fair. I will continue to use him in the future if I ever need to haul away junk.

On time, price as estimated, fast turnaround, and a professional experience overall. I will hire…read morethis service again.

Precision Gas Services

Same day exceptional service. Very fair price. Russell was prompt, knowledgeable, professional and…read moreextremely kind. Would definitely use his service in the future and definitely recommend him!

Responded promptly. Arrived on time. Fire pit now working. Russell was friendly, knowledgeable,…read moreand explained everything.

Toole's Ace Hardware of Orlando

4.1

(43 reviews)

•$$

I made an online purchase, and my items were available very quickly. I came in the next day to…read morepurchase additional items and to pick up my order. I really appreciate the customer service at this location. I wanted to get in and out quickly and several members directed me to the correct aisles to get what I needed. I like that they are so knowledgeable about the location of each item I needed, even down to providing directions to the exact spot (i.e., halfway down the aisle or located on the left side of the aisle). It just feels like a neighbor store instead of a big box retailer. I purchased my items and pickup my online order and was out the door under 15 minutes! You got to appreciate their efficiency and customer service!

Still the store where customer service goes to die! You have ONE person who knows or cares about…read morewhat they are doing, the Head Cashier. Unbelievable really, I had stopped shopping there for the same reason earlier this year, but I was driving right past the store and thought I would look for some hardware to mount a wall fan. Well I did not find any, I also couldn't find anyone who worked there anywhere except for the cashier. She was stuck on the phone and there were two other people ahead of me also empty handed. As I left empty handed I noticed a customer who came in before me still standing at the key counter trying to get to attention of the two staff members who were sitting in the side office bullsh*tting. In the time I wasted there I could have gone to Lowes.

Junk Monkey Removal

They are the best, filled a size 20 dumpster. We had them for 4hours and it was done, they know how…read moreto fill so everything would fit. If you tried to help they didn't want it. I would highly recommended the Junk Monkey. Thank you. B. B.

Great husband and wife team. Called them in a panic because I needed to clean out a rental property…read morethat was left with a lot of junk. They came our early the next day and were done in 15 minutes. Clean and professional, what more can you ask for. Price was extremely reasonable. Highly recommend Junk Monkey.

Enterprise Truck Rental

Recently, during a difficult time with the health decline of my father, travel arrangements,…read moreincluding renting a car for the family, felt overwhelming. Claudia at Enterprise Rent-A-Car made a difficult situation surprisingly manageable. Claudia was a true lifesaver, displaying genuine empathy and care. She listened patiently and went above and beyond to meet the needs of the family. She seemed to understand the stress and handled everything with grace and professionalism. She blended professional efficiency with a wonderfully supportive and humorous demeanor. Her lightheartedness provided relief, bringing smiles and making the customer feel genuinely cared for, while still handling all the rental details with impeccable attention and competence. In a world where customer service can feel impersonal, Claudia is a shining example of compassion. Her kindness during this challenging period is greatly appreciated. If a rental is needed and a competent, caring person is desired, ask for Claudia - she's an absolute gem! Claudia- my mom, The Secret Agent, will be looking for you at her Publix to give you a big hug!! Thank you

David Berger knows what he's talking about and helped me out a lot appreciate the help - Musaread more

888 Recycling

(5 reviews)

Great people always fast and helpful I love bringing my extra metals here !!! Good prices!!!read more

Really nice guys, but I took some aluminum cans in and they said they couldn't find any buyers, so…read morethey wouldn't take it. I don't even want money for it, I just want to recycle it, but I guess not.

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4 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Chris W.

0

7

0

3 years ago

The customer service at this place is absolutely terrible. Despite being a customer for a year, I recently discovered that all my belongings were stolen, and their response was unhelpful. They claim there are no cameras, almost giving the impression of being complicit, and provide no assistance in recovering stolen items. It feels like you're an inconvenience to them, as if they don't care about the security of your belongings. read more

Marisely R.

0

1

0

11 years ago

My #1 choice for my storage needs. Great facility, awesome staff, always helpful. Highly recommended!

Jesus U.

0

2

0

7 years ago

Top notch customer service in Rockwall TX. Will definitely use again..very friendly & helpful

Nikki T.

15

1

0

9 years ago

Definitely the best storage place in town!

Compass Self Storage - selfstorage - Updated August 2026

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Public Storage

4.2

(18 reviews)

Public Storage online advertisement is false & not accurate at all. It says that the 1st month must…read morebe paid & 2nd month is free..That is false & misleading.

This has to be the absolute worst company in any genre. They are predatory, confrontational and…read moreabsolutely abusive. Their goal is to offer a low price, raise rates without notice. If you have a problem there is nobody that cam answer anything other than prepared standard answers without any common sense. Every single employee is rude as can be, it has to be part of the culture. It's quite literally the opposite of what ypu would want.

Extra Space Storage

3.9

(12 reviews)

I rented a storage unit in Kissimmee at a reasonable price and my rental experience was going ok…read moreuntil I looked at my bank account automatic withdrawal and saw that Extra Space raised my rent 100.00 with no notification or confirmation that it was ok to do so and this is after a short time of renting there which I think is a very unfair procedure or business tactic which made me want to give a lower number rating but the facility is clean and secure so I thought to be fair unfortunately all good/ decent things come to a end and I now have to look for another storage unit at different place other than Extra Space being that the rent is now too high after only a couple of months

I reserved a unit online and got here and they said unit has been rented. In a literal moment out…read moreof Seinfeld, I asked if they knew how reservations work? He said that I reserved the price not the unit. In which point I could only respond with no, I don't think you do. Glad they showed their true colors early.

Stoneybrook West Storage

(5 reviews)

We have nothing but great things to say about the service, safety and caring staff at this…read morefacility. The unit was perfect. my brother passed away in September while living in Tennesse, leaving his storage locker full of personal items at Stoneybrook West. Anita was so helpful with providing contacts for pickup and keeping my brother's possessions safe until I was able to come to Florida to clean everything out. Thank you so much Anita for caring and for all of your help. It has made a difficult situation much easier to deal with! Best Regards- Sandy Jenkins

We used Stoneybrook West Storage for one year. During that time we always had access to our storage…read moreunit and were treated very respectfully. All of the units are ground level and we chose a unit close to the front. We were storing household items so it was important that the unit was climate controlled. They also offer non climate controlled units and have several sizes to choose from. The entire facility is very clean and well maintained. Their prices are competitive. In addition to providing storage they are also an authorized Uhaul dealer. We rented a small truck from them twice for a few hours. We we quoted reasonable price and the convenience was helpful.

Orlando West Self Storage

3.0

(4 reviews)

We recently rented a storage unit here and we've had no issues. It's easy to get in and out and it…read moreseems secure. We have an inside unit so it's climate controlled. The first month is discounted and the prices here are competitive for the size and location of the unit.

have ready for this place for more than seven years, they have the nerve to continually threaten me…read morefor a past due bill. I have always paid it and will continue to pay it, but when I made an attempt to pay it, they would not accept the money I'm trying to figure out what is in my storage that they want so bad. It's time that we lobby these predatory business practices, such as storage facilities, and Tow facilities. These businesses take advantage of people who are already down on their luck and they should not be allowed to continue their excessive fees in their demeaning practices are enough to take this to Congress.. Anyone willing to sign a petition against predatory business practices can reach me at gerrihood@gmail.com

Personal Mini Storage

3.3

(6 reviews)

During my time using this storage unit it has been easy and convenient. The staff are friendly and…read morecooperative. The place isn't cleaned so I suggest you periodically clean your stuff or make sure everything is sealed. I've only seen lizards, roaches and spiders. So to avoid anything in your stuff I suggest to seal it all. I got the ac unit and if you really have less that 20 boxes. The smallest unit is really the way to go. It was very affordable and easy to pay for. I hope you guys enjoy using this storage unit like I did. P.S. I'm no longer there because I moved.

Stopped in looking for a friend self storage unit. At this time there wasn't the exact type if unit…read morethey could use. It seemed like a nice place the person was nice just didn't have exactly the unit they could use.

Morningstar Storage

3.9

(7 reviews)

Bad places roaches everywhere the building. No, toilet papers in the bathroom, dirty place, staff…read moremembers, they're not doing their job roaches inside the unit. Then, I cleaning the place are like they're supposed to be clean

I am incredibly pleased with the quality of customer service hi provided to me today. Hi really…read morewent above and beyond. "Avey" high standard of professionalism, ready to smile, attention to details and clear information made this one of the best customer experiences I ever had. Thanks Avelino Alvarez "Avey" Such a great commitment to customer services should be commended highly.

Hello Movers - Orlando

(4 reviews)

Hello movers should not be in the moving business. Lies lies lies…read more I literally developed chest pain dealing with them. If you have a health condition please avoid them at all costs. They are manipulative and dishonest. The worst experience of my life ever.

My move was awesome! George, Germany and Damien were so fast, and helped me get things moved as…read moreefficiently as possible! There were no problems at all

CubeSmart Self Storage

4.7

(15 reviews)

Gréât place. Very…read moresecure Staff very friendly and professional. Juan the store manager is great. Nothing bad to say about this place

The CubeSmart app stopped working for me within the first week of me getting my unit. When I came…read moreto the office and somebody was finally there I inquired as to why the app no longer was working. I was told CubeSmart doesn't have anything to do with the cube smart app and they couldn't help me. Several times I've come on the property only to find the office is closed. Can't find anybody I leave come back and still the office is closed sign in the door shows a clock that says we'll be back at 2:45. It's now 4:00 p.m. and still nobody has shown up. I have found some live insect a few times. Mostly the stench of cat urine permeates about. Don't try calling the 1-800 number it'll tell you that it doesn't recognize your phone number to have an account. Or it just will automatically disconnect you and hang up on you. The only two options available none of them allow you to speak directly to anybody. Really poor customer service when there's no way for you to reach anybody in the physical either by phone or in person

Storage Zone Self Storage and Business Centers

(4 reviews)

Worked with Rich who was very helpful, professional and made sure I had the spot I needed. I am…read morevery happy to have found them and look forward to working with this business.

FILTHY, RAT INFESTED!!! DO NOT STORE ANYTHING YOU CARE ABOUT HERE!!!…read moreWe had constant rate increases even though they could not maintain the property at the rates they were already over charging for. We constantly complained that we saw rat droppings in our units and were told nothing could be done. After moving out of our units and several rate increases and no care for our items being covered in rat feces and urine we were the ones treated badly. Horrible customer service and no concern for our ruined items.

A+ Storage