Temporarily stored our home furnishings between moves at this facility and it worked out very well…read more Jose was great, he was super helpful getting us settled in and always greeted us with a smile. Would not hesitate to use them again.

I couldn't wait to get out of this place after they raised my rent by 25%. I was paying $350 for a…read more10 x 7 unit that I had for the past 12 years. If I wanted to rent that same until from the same place, it was probably about $150 a month after they added the required insurance, taxes and fees. So instead of keeping a long time customer, I moved out and went somewhere else where I'm paying less than 1/2 for a bigger unit. The other issue with this place is that there are only two carts so if you get there on a busy day you better bring your own. At the new one I go to there are 4 carts and the place is not as big. Oh and no bathrooms -- those are gone now.

I rented a storage unit in Kissimmee at a reasonable price and my rental experience was going ok…read moreuntil I looked at my bank account automatic withdrawal and saw that Extra Space raised my rent 100.00 with no notification or confirmation that it was ok to do so and this is after a short time of renting there which I think is a very unfair procedure or business tactic which made me want to give a lower number rating but the facility is clean and secure so I thought to be fair unfortunately all good/ decent things come to a end and I now have to look for another storage unit at different place other than Extra Space being that the rent is now too high after only a couple of months

I reserved a unit online and got here and they said unit has been rented. In a literal moment out…read moreof Seinfeld, I asked if they knew how reservations work? He said that I reserved the price not the unit. In which point I could only respond with no, I don't think you do. Glad they showed their true colors early.

Lou really looked out for me and my co workers. We needed an area to park our Charter busses and…read moreLou allowed us to park without any hesitation. If he was this courteous to allow us to park I can imagine how he helps the clients who have rental space with them. Thank you Lou!

I moved in on August 20,2024. during the whole time from beginning to the moving in process -…read morethings went smooth and well. The storage unit was very clean. Mrs Carmen Ortiz was just fantastic to deal with. Extra Storage Space will be the only company I 'll use from now on and would gladly recommend them to any one. 5 Star for sure! Earlene M Greenwood

This business earns a clear 5 stars - management is very friendly and efficient, flexible too:…read moreappreciated!

We were in town visiting our Kids and I needed a place to store the boat. Emily and Mario were…read moreawesome! They provided exactly what I needed at a reasonable price. They allowed me access when I needed it to take my kids fishing at several of the lakes in the area. A very secure site with great access at a great location with great customer service.

Worked with Rich who was very helpful, professional and made sure I had the spot I needed. I am…read morevery happy to have found them and look forward to working with this business.

FILTHY, RAT INFESTED!!! DO NOT STORE ANYTHING YOU CARE ABOUT HERE!!!…read moreWe had constant rate increases even though they could not maintain the property at the rates they were already over charging for. We constantly complained that we saw rat droppings in our units and were told nothing could be done. After moving out of our units and several rate increases and no care for our items being covered in rat feces and urine we were the ones treated badly. Horrible customer service and no concern for our ruined items.

Rented online, price was fair, and the rental process seemed easy enough…read more On the day I came to move my stuff in, no one was in the office at 1030 am, door locked, sign saying they'd be back at 1045 am. 11 am, still no one around. 1115 am, still no one around. I guess I'll CXL my contract, request a refund, and suggest this place be avoided.

Things are clean, staff is friendly, very secure entrance and exit. They showed the unit first to…read moremake sure meets needs and didn't push to see more if not needed. Highly recommend. I came here after another family member had another great experience.

We have nothing but great things to say about the service, safety and caring staff at this…read morefacility. The unit was perfect. my brother passed away in September while living in Tennesse, leaving his storage locker full of personal items at Stoneybrook West. Anita was so helpful with providing contacts for pickup and keeping my brother's possessions safe until I was able to come to Florida to clean everything out. Thank you so much Anita for caring and for all of your help. It has made a difficult situation much easier to deal with! Best Regards- Sandy Jenkins

We used Stoneybrook West Storage for one year. During that time we always had access to our storage…read moreunit and were treated very respectfully. All of the units are ground level and we chose a unit close to the front. We were storing household items so it was important that the unit was climate controlled. They also offer non climate controlled units and have several sizes to choose from. The entire facility is very clean and well maintained. Their prices are competitive. In addition to providing storage they are also an authorized Uhaul dealer. We rented a small truck from them twice for a few hours. We we quoted reasonable price and the convenience was helpful.

I called and received an online price, however once the confirmation e-mail was sent 5 days later-…read morethe price had gone up $47. I called to have them fix their error only to find out a supervisor was the only one that could help me. I was told the price was good for 14 days- clearly not true. I recommend you find a more reputable storage facility. Issue was resolved and satisfied with the outcome.

I found this. I thought that I would make a small unit that I was only going to be paying 55…read moredollars a month but turns out I need one size bigger and Manager was not able to have me pay the difference even though I only used one and then there is the fact that the front office never has anyone in it when you call the facility you are constantly getting a call center, which is run by people that do not speak English very well and I am not even going to begin on the state of the facility. The front of the facility is rundown dirty not maintained well. The gate has been broken for well over a month. No one has come out to fix it. The main access door doesn't even lock and on top of that the manager is only here when he chooses to be. It is an absolute disgrace to any sort of customer service job and this company needs to close this location down and sell it off honestly, I will never ever ever ever ever rent from this place again overpriced understaffed horrible location if I'm gonna pay $135 a month for a 5' x 10' only to find out that I can get a 10' x 5' for $50 less a mile up the road I think we all know which one I'm going to choose. This facility has claims that they have AC but you won't feel it when you walk in. It feels like a boiler room in there there is no security and I do not feel safe leaving my stuff here overnight