They rented me a unit with an old lock that wouldn't open. I basically wasted three months of payments for a unit that I was never able to use as I intended. Even so, they demanded every penny to which they claimed they were "contractually" entitled. That I didn't get the benefit of my side of the bargain didn't matter. I paid every dime they demanded but just decided to go back to the more expensive unit I already had. Sometimes you get what you pay for. At the very least, don't sign the papers without inspecting the unit. I trusted them and got burned. Not very reasonable and, according to them,YOU are always wrong ("You don't know how to open a lock." :eye roll:) read more