I am beyond furious with the so‑called "service" I received. I had David Hughes, who apparently…read moreconsiders himself a "manager," come out to install a system to remove iron from my irrigation. The job was sloppy from the start. After the install, he barely tested one section of the irrigation system, ignored the rest, and then packed up and left. Now, entire sections of my irrigation system are completely non‑functional as a direct result of his work. When I called him to address the problem, he was dismissive, unprofessional, and flat‑out refused to help, smugly stating, "We aren't an irrigation company." Well, if you're not an irrigation company, you have no business touching an irrigation system--period. This level of negligence, lack of accountability, and complete disregard for the customer is unacceptable. I am disputing the charge with my credit card company and will be warning as many people as possible to avoid this company at all costs. If you value your property, your time, and your money--stay far away

TLDR: I echo an earlier review: SCAM. If I could give less than a star I would…read more A man in a vest with a clipboard knocked on our door on a Sunday; water testing kit in hand. Thinking we were contributing to a larger study on the water quality in our area, my boyfriend ran to the tap, filled up the kit, and passed it back to the "tech" at the door. Since then, at minimum 2-3 phone calls come in daily, no voicemail left. If you try to call back to find out why Hampton Roads Water is essentially ROBO-DIALING you, you will be sent to a VOIP answering service funhouse. Get real!! Essentially it's a strip-mall call center with 3 people behind the curtain and a few chuckleheads in the field. The calls come in from phone numbers with multiple VA area codes where they supposedly have locations. If you're not totally scammed into purchasing a bogus water filtration system for your house like others have, at the very least good luck trying to get taken off their call list. Once you answer that door or call, you're in a long term relationship with this company. It makes me really sad that some people have been taken for what sounds like a lot of money. Disgusting to prey on people like that (and probably sell their information too). A PERFECTLY DESPICABLE EXPRESSION OF LATE CAPITALISM! Go kick rocks. *UPDATE 6/26/25 in response to owner's 6/24 comment* Hi Jason, Thanks for your thoughtful and timely reply. That would be a convenient explanation to shirk any accountability for the numerous complaints on this business page, though to accept that logic would mean that I came to a random Yelp page to write a detailed review. Given I rarely use the app, I explicitly came here with the business card on hand and the caller ID info from the hundreds of calls we received to register my review. I understand how much these reviews can affect a business over the long-term, which is why the effort to write a negative review had to be inspired by multiple weeks of bad experiences in trying to be removed from your business' call list. To think that you'd be able to find a legitimate customer record based on a Yelp username/handle is also completely unreasonable, as you have claimed you've done to undermine or de-legitimize other's reviews. Your responses are so terrible, I've begun considering that "Jason M." is just like the other "employees" manning the phones at Hampton Roads Water Services-- a BOT! If you are in fact a human and a legitimate business owner, I suggest starting with the fundamental task of trying to set up a legitimate business before you go on the defense for one on Yelp.

Water heater replacement. Quick response, next day service. Fair price compared to local "big…read morename" plumbing services. Highly recommend.

Woman on the phone had a script and followed it to the letter. Unfortunately that script revolved…read morearound "getting some personal info" without hearing any of the backstory, confirming they COULD come out when needed or offering a ballpark quote prior to helping. Not great when the job MUST be done today & I need three quotes to start."

We are really happy with the install and performance of our water softener. I really didn't…read morethink it would make a big difference but I was wrong. The Water Pro folks are punctual and professional and I highly recommend.

The service, quality and value of work is excellent! They assisted in educating us about well…read morewater, tested and installed promptly.

Really appreciate the good communication, value, and professionalism. Alec did a great job,…read morescheduling was pain free and prompt.

We had a badly leaking bathtub and needed help. A&A provided quick response, good communication,…read moreand the work was well done.

Overpriced. I was able to get a better system installed for almost half the price. They also…read moredramatically overestimated the level of hardness of the water

We requested the service via Costco. We were visited by Brian Hull (sales) and he went through some…read moreof the features of their (RO) water purification system and also tested the water from our tap, and refrigerator. We compared it against the distilled water that we had and the results were appalling. Installation was scheduled and their technician Adam Marjason completed the installation in less than 2 hrs. He is organized, knowledgeable and communicated the instructions of the RO systems to us. He answered all our questions post installation and practically went through the dos and the don'ts of the system. I will update this review in an event of any issues (if any) and how it was handled. But until then, overall we have good experience right from the start.

Very pleased with our experience with Terry and his team...from initial phone call, through visit…read moreto provide estimate and do water test, all the way through scheduling and installation. You can easily tell that the work product and customer satisfaction matters to him and that says a lot about a company. The team was well prepared and meticulous while being efficient during the installation process, including a nice cleanup job. It looked like they were never there other than the new equipment up and running well! I made lots of calls and inquiries trying to find the right fit for our needs, and I'm very pleased with our decision to select Pure Water Pure Air. Highly recommend!

Terry was very personable and provided in depth education on water management systems and was very…read moreknowledgeable and gave solid, fair pricing. Bill F.

After clearing up a misunderstanding, the representative with whom I spoke at Clear Wave Water…read moreSolutions was very helpful and cordial. They took a real interest in my problem and provided me with good information.

ClearWave Water Solutions has without a doubt, proven their quality of products and services in all…read morethey do. The value you get from the money you spend is more than what you bargained for. Every step of the process was completed and exceeded in the services provided.

Used Coastal Water for two of our properties. Artie and Steven did a great job on the installation…read more Kariemarie and Gail work in the office-they are very communicative and super personable. Highly recommend using them.

Coastal water systems came to our rescue in less than 24 hours! We had our well repaired a couple…read moredays prior so we wanted a filtration system put in ASAP and they were able to make it happen! I called a few other companies and they were booked out for weeks or never got back to me. Gail was very helpful on the phone and Drew came out to our house as quickly as possible to do a water test. We are so happy with our new system! Wish we would've gotten it sooner! Thanks to all the employees at Coastal who made our experience quick and easy!!

Clean, professional install of pressure tank and gauge. Performed at price quoted and most…read moreimportantly, showed up when scheduled. Will use again if needed.

Kinetico Advanced Water Systems of Central Virginia has provided SUPER customer service. Kay…read moreresponded to my text messages immediately and Ms. Stacey worked tirelessly to get my estimate to me within minutes of receiving my Email. I am impressed. I have been using Kinetico systems for over 10 years. This will be my third K5 Drinking Water Station. When the Kinetico adds say, "...high Quality Water", they are NOT joking. I have used Kinetico service representatives since 2009 for water softeners, chlorine removal, and the K5 Drinking Water Station. I have always been extremely satisfied. I have to say, both Kay and Ms. Stacey at Kinetico Advanced Water Systems of Central Virginia have provided the fastest service and most pleasant experience I have ever had. I look forward to working with them through the coming years.