Update to original review: The process was challenging, but ultimately we received service. Matt…read morewas amazing! He was very knowledgeable and professional. Our water system is working, and we feel comfortable moving forward with the company. Original review: TERRIBLE CUSTOMER SERVICE! Serviced our system in April (routine maintenance) and we immediately had a problem that evening after the technician left. Told us to "place the system in bypass". It is now the end of June and we are still in bypass with disgusting water! No one answers the phone. No one updates us. Our fixtures and clothing are being ruined with iron. I can't cook with the water. We can't drink the water. I understand that "things happen" but at least answer the phone and respond to your paying customers!

This is a SCAM albeit a good one. From the start they mail you a test kit and tell you to mail…read moreeverything back, should have been a first red flag (if you receive this in the mail keep it and send it to the city) but we had just received a letter from the city so we were curious about getting our water tested. Then they called in said we had 70% dissolved solids in our water and i asked for supervisor when the lady didnt know what i was talking about when i said are you sure its not ppm parts per million. Supervisor called and clarified it was ppm. Next a tech came out. From the get go it sounded very aggressie sales person pitch. At one point he asked for my wife to come down and said they require both to be present. I asked whose "they" and he avoided answering, he kept saying they require it and I kept asking who they is and he finally said his company. Clearly trying not to give up the ruse that they're not affiliated with the city. So clearly they're trained to not do anything "illegal", pretty scummy. I told him no my wife isn't coming down. I asked what he was trying to sell me and he said nothing, we provide solutions. Disolved solids in the water. First thing, disolved solids in your water is not inherently bad. They know this because when i asked about any EPA regulations, they avoided it and kept going back to the EWG. Though at one point the sales person did lie to me and said the EWG standards were set by the EPA as i was asking too many questions. At this point Tracy got confrintational and went back to the ppm of disolved solids. To keep this brief, they try to get you to freak out that stuff is in your water (this is why they wanted my wife present and tried to 'require it'), very scummy. I asked, if they were specifically going to test what was in my 119 ppm disolved solid water (whichs pertty good!) and he said, "no". I asked, "How then could i know if i need a 'solution' if i dont know what is in the water, it could be harmless or even beneficial. At this point the salesperson, Tracy, got aggressive with their sales pitch. "Oh your an engineer, how could an engineer want poop in their water". He scraped his shoe at some point in the interaction to try and suggest that the disolved solids in my water were poo poo. First, cities are required to keeps pipes pressurized greater than the outside pressure so that if there is a leak, it goes outward. Pretty efficent, not perfect but its extremely unlikely that there is poo poo in your water at any harmable amount. His last comment was extremely aggressive in tone and also just a really bad way to try and get anyone to buy anything. I asked him to then leave and he did so and was pretty respectful after that. All that to say, do not do anything through this company. They're trying to hide under the guise of being the city (they wont say it but they will use "they" a lot). Don't let them intimidate you or your wife (how f'd up is that). If you have been affected by this and beleive it is a scam you have every right to report them to the FTC for being fradulent, contact the consumer protection division, and/or send a message to your local city provider and tell them what occured.

Woman on the phone had a script and followed it to the letter. Unfortunately that script revolved…read morearound "getting some personal info" without hearing any of the backstory, confirming they COULD come out when needed or offering a ballpark quote prior to helping. Not great when the job MUST be done today & I need three quotes to start."

Water heater replacement. Quick response, next day service. Fair price compared to local "big…read morename" plumbing services. Highly recommend.

We are really happy with the install and performance of our water softener. I really didn't…read morethink it would make a big difference but I was wrong. The Water Pro folks are punctual and professional and I highly recommend.

The service, quality and value of work is excellent! They assisted in educating us about well…read morewater, tested and installed promptly.

Really appreciate the good communication, value, and professionalism. Alec did a great job,…read morescheduling was pain free and prompt.

We had a badly leaking bathtub and needed help. A&A provided quick response, good communication,…read moreand the work was well done.

We requested the service via Costco. We were visited by Brian Hull (sales) and he went through some…read moreof the features of their (RO) water purification system and also tested the water from our tap, and refrigerator. We compared it against the distilled water that we had and the results were appalling. Installation was scheduled and their technician Adam Marjason completed the installation in less than 2 hrs. He is organized, knowledgeable and communicated the instructions of the RO systems to us. He answered all our questions post installation and practically went through the dos and the don'ts of the system. I will update this review in an event of any issues (if any) and how it was handled. But until then, overall we have good experience right from the start.

Overpriced. I was able to get a better system installed for almost half the price. They also…read moredramatically overestimated the level of hardness of the water

I will never recommend this service. While putting in water softner the water line was cut without…read morecutting the water off. This shot water into my furnace completly destroying it. this company wants to pay for parts. My furnace was in perfect shape with every check up done since since purchase. Furnace is $5600 replacement. Heating company said parts would be over $3400. yesterday while pulling the heat air unit they found the wire harness fried also and several other parts destroyed that they can not replace. I believe they should take responsibility for their error. As of yet we have no settlement. I expect them to pay for the furnace air unit which they destroyed. It would be the only right thing to do.

Very pleased with our experience with Terry and his team...from initial phone call, through visit…read moreto provide estimate and do water test, all the way through scheduling and installation. You can easily tell that the work product and customer satisfaction matters to him and that says a lot about a company. The team was well prepared and meticulous while being efficient during the installation process, including a nice cleanup job. It looked like they were never there other than the new equipment up and running well! I made lots of calls and inquiries trying to find the right fit for our needs, and I'm very pleased with our decision to select Pure Water Pure Air. Highly recommend!

After clearing up a misunderstanding, the representative with whom I spoke at Clear Wave Water…read moreSolutions was very helpful and cordial. They took a real interest in my problem and provided me with good information.

ClearWave Water Solutions has without a doubt, proven their quality of products and services in all…read morethey do. The value you get from the money you spend is more than what you bargained for. Every step of the process was completed and exceeded in the services provided.

Used Coastal Water for two of our properties. Artie and Steven did a great job on the installation…read more Kariemarie and Gail work in the office-they are very communicative and super personable. Highly recommend using them.

Coastal water systems came to our rescue in less than 24 hours! We had our well repaired a couple…read moredays prior so we wanted a filtration system put in ASAP and they were able to make it happen! I called a few other companies and they were booked out for weeks or never got back to me. Gail was very helpful on the phone and Drew came out to our house as quickly as possible to do a water test. We are so happy with our new system! Wish we would've gotten it sooner! Thanks to all the employees at Coastal who made our experience quick and easy!!

Clean, professional install of pressure tank and gauge. Performed at price quoted and most…read moreimportantly, showed up when scheduled. Will use again if needed.

Kinetico Advanced Water Systems of Central Virginia has provided SUPER customer service. Kay…read moreresponded to my text messages immediately and Ms. Stacey worked tirelessly to get my estimate to me within minutes of receiving my Email. I am impressed. I have been using Kinetico systems for over 10 years. This will be my third K5 Drinking Water Station. When the Kinetico adds say, "...high Quality Water", they are NOT joking. I have used Kinetico service representatives since 2009 for water softeners, chlorine removal, and the K5 Drinking Water Station. I have always been extremely satisfied. I have to say, both Kay and Ms. Stacey at Kinetico Advanced Water Systems of Central Virginia have provided the fastest service and most pleasant experience I have ever had. I look forward to working with them through the coming years.