My plumber had retired after 30 years of taking care of our needs…read more Searched Yelp and found Hamilton plumbing. Local business with good reviews. I called and was told the plumber would call me back. Vernon called me back within 2 hours we set up for him to come the next day. He showed up as promised and replaced a kitchen faucet and reset a toilet that the flange had rusted out. Very reasonably priced. I had a water heater that was beyond it's expiration date. Set up a date for the following week. Vernon called me on Tuesday morning as promised. He was at my house on time. Had everything he needed for the job and did a great job. In my younger day I would have done this work myself. Nice to see a professional show up on time. Do quality work at a reasonable price. I now have a a new plumber for the next 30 years. Thanks Vernon.

Hamilton did an amazing job the first couple of times we called them. We never had concerns about…read moretheir work. In fact, we were so pleased with it that we purchased the service contract. We understood that we were working with a small family-owned company that did not operate 24/7, but after many calls over the course of a year, our calls have not been returned. Therefore, we were not able to use our service contract. Considering the great work they did when they did respond, this has been very disappointing.

Hired Wayne to replace my AC/Heat pump unit. The old unit had issues, Wayne's recommendation was to…read morereplace the unit. That was Friday. He returned on Wednesday and had the new unit installed and running in about 4 hours. I would recommend Wayne for any HVAC work.

Wayne is the only company I will use at my house. Had three other companies provide me quotes on a…read morenew AC and Furnace system for my house, Wayne was the only one who provided not only the best system, but also the best value for the money. His work and crew was top notch, he took the time to walk me through the whole system, things to look out for in the future. Did not try to upsell me on things I didn't need like the other three prior companies and took his time to do the job right and clean up after himself leaving my home looking better than it was before. Wayne is the man and I can't thank him enough he will get all my HVAC work moving forward!

We had a new HVAC system installed in June; by March of the following year it had already failed…read more We scheduled a technician that was supposed to arrive between 12-5; he arrived at 6:15. Two hours later he still had not fixed the problem and said he was going to need a senior technician. The next day we called and they said they would send someone between 12-5, but again they could not give us a more defined window of time or even let us know if we were near the beginning or end of the route. This time we waited til almost 7pm for them to arrive. After working for an hour they decided they needed to order a part. ETA unknown, I will say that they have been responsive hence two stars rather than one. Otherwise not a great experience.

Purchased the warranty and filed a claim for my refrigerator. Tech came out, said he couldn't…read moresource the part and it needed to be replaced. Within 30 secs I located the part for sale online at numerous outlets after demanding the part number. Tech refused, and left. After I finished working (from home) I realized the tech left all of my frozen food on the floor. New tech comes out with replacement parts after weeks of arguing with management. The initial diagnosis was incorrect. All of my newly purchased food went bad. New tech orders correct parts. Comes out two more times and eventually fixes it. I try to cancel after the poor experience and I am told I was locked into a contract and cannot get out. They bully me into a $300 buy out. After an entire year, I speak to a manager on the phone who admits it was all wrong, yet gives me only $100 of the $300 back. From top down, this company is full of crooks.

Today I woke up with no AC in my house... Baltimore's Heating and Cooling was the third business I…read morecalled and I'm so thankful that I did bc two men showed up in about a hour.. professional and intelligent young men fixed my problem quickly and for a price I was more than happy to pay... I was so happy I had to write this review. I'm so thankful to Baltimore's Heating and Cooling. I highly recommend this company for any AC or heat problem! - Sincerely very satisfied customer

LET ME TELL YOU THE WAY I WAS TREATED BY THE RUDE MANAGER OF THIS BUSINESS (he told me that he was…read morea manager). On November 19, 2025 I purchased and installed a new furnace unit. I paid $2965.00 for it. From the very beginning I started having problems with it. I called them, they send several technicians. The last time they came one of their technicians put the thermostat in temporary mode and told me that they were going to contact somebody (I understood a person working with the manufacturer of the unit) and that that person was going to call me. I never got a phone call for a new appointment. The technician (the one that told me that they were going to give a new appointment) set the thermostat in temporary mode in the 60's degrees, a temporary remedy but not fixing the real problem. (Obviously those 3 technicians that came were unable to fix the situation; they were going to call somebody else but that new technician never came). Two previous visits from these technicians and they could not solve the problem. It worked for a while in temporary mode: the only thing that I needed to do was to raise the temperature but still I should be able to put it permanent. I left it like that because I thought that the person who answered the phone the first time was rude and I did not want to call again so soon; the sound of the voice I heard sounds very similar to the insolent I had to deal with today. Now yesterday (4/15/2026), with the hot weather, I tried to use the air conditioning. It did not work. I called; I left a message. This person called me back but I missed him. I have to keep calling to see if somebody would take the phone. Finally this...whatever pick up the phone. I have never heard a person so rude dealing with a customer. He told me to stop calling so often and obviously he was irritated because of the amount of times I tried to contact them. He was very condescending talking to me like he was a smart you know what and telling me that he could not understand me. He became in the defensive telling me that their customers were very satisfied with their services. He also would not let me talk, talking over me and trying to dominate the conversation. A real macho type. Things escalated because I do not allow people to be rude to me (I felt very mistreated and disrespected), which encouraged me to call him a name, which fits him real well (I want to emphasize that it was not a racial slur because one time an African American called me racist and I am a Black Puerto Rican woman and I was in front of him; interesting, isn't it? Very soon he was yelling at me by phone totally out of control. (I hope that he does not beat his wife; he seems to have an anger problem). Concerning his condescending attitude toward me, I come from a very well educated family and I have an above education myself and I was not going to allow this type of people to disrespect me. So I yelled back. Certainly some people do not know how respect means and the arrogance is appalling sometimes. Some people think that they are a big thing when in reality they are a tiny thing. Maybe it was my accent, I have a Spanish accent. I was hearing his yelling and asking myself Who does he think he is? My family has education: I would like to know if it is the same with his family that can justify his condesceding manner towards me. I asked him the name of the owner of the business: he told me the name. When I asked the physical address of the business so that we could have a conversation face to face he did not give me the information. This is the way this person treats some customers. I do not know if it was my Spanish accent but an accent does not determine the level of education the person has and not the family that person comes from. DO ME A FAVOR, DO NOT OCCUPY THESE PEOPLE. This is the way this insolent has treated somebody that have given almost $3000.00 to their business. And last time they did not call back for a further appointment. They are coming this coming Tuesday. I told them that if this situation is not resolved we will go in front of a judge and I am sure that it is going to be done very fast. If I made mistakes in some instances of grammar, my apology but English is not my native language I would not make mistakes writing in Spanish which is my specialty.

Emergency furnace repair Arrived within an hour and fixed a…read morecondensation problem. Julio was prompt, professional, knowledgeable and polite

From the owner: Welcome to the season of unpredictable weather! When the temperature swings 30 degrees in a single…read moreday, your HVAC system has to pull double duty. Don't let the transition wear your system down. We’ll make sure your furnace can handle those lingering frosty nights and your A/C is prepped for those surprise warm afternoons. Call now to schedule a free estimate (410) 698-3944!

Scott is our go-to person for all of our heating and air conditioning needs. We have been using…read morehis services for 10+ years and have never been disappointed. He is always willing and able to troubleshoot your problems on the phone if, for some reason, he cannot make it over. Accepts phone calls graciously, is quick to respond, reliable, dependable, and will not break the bank. I can't say enough good about him, super nice person and always willing to help. If you require a heating and air conditioning person, look no further. You won't be disappointed.

I had a part fail - scott helped me trouble shoot by phone from vacation and was there the next day…read moreto replace the part. Everything free covered on warrenty. Really great expeirence with him.

Ricardo and his team should be teaching the class on customer service. He's an perfect example how…read moresmall family-owned businesses can outcompete larger organizations. This man will hustle and break his back to earn your business and build a relationship with his customers. He takes pride in his work. I cannot recommend this place enough. On a Friday afternoon, I reached out to ~5-7 vendors to assess a broken HVAC in a DC condo. Ricardo was able to come out IMMEDIATELY at 8PM on a Friday night. He did a quick dusting of the unit which hadn't been serviced in a while and even went to the roof as a part of his diagnosis. After sticking around for a couple hours trying to find the source of the problem, I was mentally preparing myself to pay a diagnosis and service fee, but there was no such thing. What signaled to me Ricardo was top notch was the fact that this man lives in Baltimore, easily a 50-minute commute from where I was in DC. He didn't leave until I was satisfied with his work until 930PM on a FRIDAY night. This type of service is difficult if not impossible to find. Ricardo patiently explained what the problem was, why I wouldn't have working AC after he would leave, and what my options were. He was very transparent with pricing, sent over a couple of quotes, and laid out what install schedules would look like depending on which manufacturer I went with. He and his team came in Tuesday and the install lasted about 7 hours. Fully working AC in less than 2 business days at a reasonable and competitive price. You cannot beat that.

All the reviews you see here are five-star ratings, but they are misleading. In reality, Ricardo is…read morerude, unprofessional, and does not know how to communicate properly with clients.

Tom came out and replaced my 12-year old A/C compressor with a new and improved one, at 2/3 the…read morecost of a big name company. Tom is great at fixing HVAC problems. Would definitely call him again.

Even though they could not service my specific issue, they were very professional and extremely…read morehelpful. Big assist by providing quality advice. Thank you!

Great company to work with. Very professional and knowledgeable. They diagnosed the problem quicklyread more

Please use caution when financing through this company they charge their customers for using wells…read morefargo financing an additional $1000.00 fee to use the 24 month 0% interest rate account. Its mess. You've been warned. My final signed contract states $9,940.00, with $1040.00 added to that to use 0% interest rate financing. Ensure you request they get a permit for the work to be done, even though its adds $1,500 to your bill! to ensure to work on electrical and gas line is up to Maryland codes! I was told the work was to code and didnt need to be inspected! WRONG.