My plumber had retired after 30 years of taking care of our needs…read more Searched Yelp and found Hamilton plumbing. Local business with good reviews. I called and was told the plumber would call me back. Vernon called me back within 2 hours we set up for him to come the next day. He showed up as promised and replaced a kitchen faucet and reset a toilet that the flange had rusted out. Very reasonably priced. I had a water heater that was beyond it's expiration date. Set up a date for the following week. Vernon called me on Tuesday morning as promised. He was at my house on time. Had everything he needed for the job and did a great job. In my younger day I would have done this work myself. Nice to see a professional show up on time. Do quality work at a reasonable price. I now have a a new plumber for the next 30 years. Thanks Vernon.

Hamilton did an amazing job the first couple of times we called them. We never had concerns about…read moretheir work. In fact, we were so pleased with it that we purchased the service contract. We understood that we were working with a small family-owned company that did not operate 24/7, but after many calls over the course of a year, our calls have not been returned. Therefore, we were not able to use our service contract. Considering the great work they did when they did respond, this has been very disappointing.

I called MD Heating & Cooling was able to received a same day inspection of my HVAC system. The…read moretechnician Derek Wray was knowledge and very easy to work so I decided to purchase a one-year maintenance agreement. Fortunately, I already had a plumbing and heating service contract with one of their business partners so I received a discounted price for the HVAC inspection and service contract!

After repeated attempts to have my furnace serviced by a company I'd used for many years, I found…read moremyself in the position of finding a new HVAC company. I was on my way to work when I saw two of your trucks (love the graphics). I didn't have time to speak with the two technicians, so I noted the phone number to research later. After reading the reviews, I placed an online request for service. I was contacted within the hour (on a Saturday!) by Billy (weekend tech) who told me he could come that day if it was urgent (it wasn't). He forwarded my request to Lindsay, who contacted me the following Monday. She explained pricing options and scheduled service for the following day. The service tech (Bill) was great! He arrived on time, assessed the issue, and completed the repair. He answered all of my questions (even the dumb ones)! I could tell he enjoys the job and takes pride in his work. To say I am impressed with this company is an understatement. From start to finish, this was a stress-free ordeal. I am now a proud member of the Comfort Club and highly recommend Maryland Heating and Air!

I hired Hughes to replace an AC unit at one of my rental properties in Baltimore. I had previously…read moreused them for other smaller jobs and was overall pleased with their service. One of their technicians came out to inspect and service my three apartments, and he recommended replacing one of the units that was an older model and not functioning as well. He connected me with Jason (one of the owners), who gave me a quote, and I agreed to move forward with it. The technician who came out to replace the unit didn't seem as experienced, but he was very polite and professional. He kept the job site clean and communicated with me often. A few hours after the job had been completed, at 11:30 at night, I got a call from my tenant mentioning that the house reeked of gas. I called the technician and texted another, but no one answered. So I went on their website, which says "Emergency Services Available," and tried to call the mainline, but no one answered. Eventually, I was transferred to a call center that said "all of our technicians are busy helping other clients" and that they would call me back in 2 minutes. No one did! So we called the fire department, which came out and identified the source of the problem. Hughes used an old existing gas hose to connect the gas line to the new system. That hose was not compatible to the new AC, so it leaked gas. As a result, the fire department shut off the units and the gas supply to the house. Hughes came back the following morning to replace the hose and fix the problem. When we turned the gas back on to the house, my hot water heater which is fairly new and had been working perfectly fine, wouldn't operate. The pilot light was not coming on, and Hughes sent two of their technicians to look at it. They mentioned that the gas valve to the hot water heater was no longer working and that they had to replace the part. The plumbing supply company was about to close, so the technicians said they would be back in the morning with the new part to replace it for me. The next morning I get a call from the owner, Jason, saying that the part wouldn't be available for at least two days and he wanted to charge me $600 for the job. He actually tried talking me into replacing the entire hot water heater ($2,400 and offered to give 10% off). It turned out that my hot water heater was still under warranty, so I called the manufacturer, who shipped out the part at no cost and hired another plumber to install it for a fraction of what Hughes was quoting me. Their website says, "Educate, Not Sell." It sure didn't feel like that. Hughes fixed a problem and created another. The least they could have done was offer to fix my hot water heater after all they put me through. I'm sorry to say the experience overall was frustrating, time-consuming, and generally disappointing, as I no longer feel I can rely on/trust them with this important work. I wish the outcome had been different.

No follow up. Kept me on hold with a manager for over 20 mins then hung up me. Called various times…read moreand was sent to voicemail. Would not recommend unless you want your time wasted.

Rick and his team have been working with us for years, servicing our HVAC system for as long as I…read morecan remember. Rick is pleasant, professional, and easy to work with. Yesterday, they replaced our furnace, an old unit from the early 80s, and a condenser from the 90s that, somehow, had held out until now. The new system is working perfectly, and we have all confidence that it will keep us warm through the winter. The team's fee was reasonable, and Rick steered us away from any unnecessary add-ons. They are thorough and neat and always clean up after themselves. We would highly recommend them!

A huge thank you to Rick, Michelle and Justin. Our 20 year old HVAC system died during a typical…read moreBaltimore July heat wave. Michelle was able to schedule Rick for an estimate the same day I called. He did a thorough analysis of the situation, provided options and worked up a very good estimate. He and Justin were able fix some issues from my old install, install the new system and thermostat a day later, and were a pleasure to talk to. They explained everything thoroughly, and Michelle even visited to take some pics. I am one of those hard heads who hates calling for service, but Michelle, Rick and Justin put me at ease and made me feel comfortable knowing that I had professionals who knew what they were doing installing our system. I would highly recommend the Contemporary Team! They saved the day! Scott H

We called Modern AC & Heating to replace our hot water tank. They came within 24 hrs to assess the…read morework that needed done. Our tank was leaking and had rotted our floor out underneath and had to be built up a new floor before putting in a new tank in. Steven & Tim came to do the work and did a great job, Steven built a new floor where our tank needed to go and his workmanship was outstanding. We also used Modern AC & Heating to work on our AC a couple yrs ago, which they did a great job on that too. They are very knowledgeable in all their works. I'm very happy with this company and would definitely recommend them to my family and friends!! Their rates a very Reasonabletoo!!

Bad experience lesson learned doesn't know smart systems than charges me for calling Google and no…read morecommunication regarding service charge or cost after all said and done. Not very professional 250.00 for nothing

Jamair responded quickly to my initial request. He was able to diagnose the issue efficiently and…read moreeffectively without wasting time. His pricing was fair. And he was professional and easy to work with. I would recommend Essential to anyone in need of HVAC services.

From the owner: Essential Mechanical Services is owned and operated by a technician who at this time provides HVAC…read moreservices for Government based businesses as my full-time job. I am currently working to get Essential Mechanical Services off the ground so I will be providing after hour services without the after hour added fees charged by other businesses. I provide great service's which come with great prices. If you're looking for any HVAC Services in my area, please feel free to contact me to schedule your next appointment. Thank you.

Incredibly prompt in answering the emergency call and coming to my house. Even volunteered to come…read moreback the next day - Saturday- to check on the ac unit. Highly recommend. Very reasonable rates.

I have an AC issue. I also have home owner warranty insurance. When I made my claim, and paid my…read moredeductible. A technician was promptly sent out. The technician was very professional and did a great job of finding the issue. I have no problem with him. I have a problem with the lack of response. The tech had to turn off my unit and wait for the compressor to thaw. This was fine. The tech showed me the frozen compressor and explained why the unit needed to be turned off. The tech then advised they would return the following business day to check the compressor and recharge the unit. Inconvenient, but necessary. I took an emergency day off work, because I knew the tech would need access to the property. I tried to call, to determine an approximate time the tech would be sent out. I got an answer and the person on the phone advised me; They were unable to submit the repair order due to technical difficulties at the home warranty office. I called to confirm, it was true. The home warranty company said they were calling for support. They also said to call Alpha Heating and Air Condition, to confirm they submitted the repair authorization request. I waited, I called Alpha Heating & Air Conditioning. I was told my repair authorization was in process, and I would receive a call in a few minutes. I thought this was great. I never got a call back, even after leaving a message. I needed to take another day off at this point. Which makes me look bad. I did it though. the next day I called AHAC. I was sent to the AI receptionist. I left a message. I got no response. I called the home warranty company. They answered promptly. They sent an urgent e-mail. No response. I checked my email, no response. I called the home warranty company again. They called AHAC on the phone this time. They answered, said they were swamped. I was told to wait. I waited almost 24 hours. No response. I finally told my home warranty I wanted a new company. I understand being overworked. I understand being swamped. What I don't understand is the lack of response. It turns out no repair authorization was even attempted. Consumers have lives and obligations, as well as contractors and business owners. It is a common tenant of good business to not waist someone's time. My time was wasted, luckily due to the understanding of the warranty company. My money wont be wasted. All I wanted was a phone call to setup a time for the repair. I guess I didn't deserve that kind of respect.