Initially we were struggling to find a company who works on ground source heat pumps, aka, geothermal. They do work on such a system as ours so it was an easy call. They were very responsive and checked things out. made recommendations and then offered a bid. We did get a second opinion and their work would have meant tearing out a wall to fit the compressor they used. So, we used Comfort Flow. They were professional, knowledgeable and hard workers. The job was very complex requiring electricians, plumbers and system skills and knowledge. This messy situation also occurred during late fall and because of delayed transport we had no heat. They supplied us with great space heaters. Overall, it was a complicated Job well done. Second time with them, we needed a ductless heater/air conditioner for our VRBO. Their salesman came, checked the space, made a recommendation and - voila! The job was done and completed in a day. The results are just dandy! They are a fine and responsive business who actually call you back and get the job done! read more

I was a customer for over a decade. Apparently they were bought out & their service has become terrible. Their technicians didn't do what they should have on my system. Not only did they charge me $429 but their negligence ruined my system. I've contacted them repeatedly but management will not take any responsibility. It's cost me so much in time & money. Comfort Flow has treated me terribly. I did find a local family run business who do great work & have integrity. read more

We had many issues with this company that helped in building our home many years ago. One of their technicians came out when our heating broke down, supposedly fixed it and yet turned a capacitor upside down so it would cause problems later. A friend of ours who knew about heating a/c systems, caught the issue and we got a refund from Comfort Flow for that visit. We are now in need of a whole new system and the current heating a/c company we are using (not Comfort Flow), has noted the original wiring was done incorrectly. Our system was set up to fail as Comfort Flow used wiring for a smaller system than what they gave us. Looks like they were hoping for more paid visits from us as customers. I hate to say it, but they do not have a good track record with us and now I see our original set-up was designed to have issues. Stay far away from this company. read more

Installed whole house generator for us in 2025. Installation was smooth, friendly, efficient, professional. From salesman/explainer Kyle, to electrician Jordan, to Tyler who hooked up the gas, to the back office coordinator Julie, to the rest of the crew, we were so impressed. Just had our annual maintenance visit by Joe (no charge), and the gen is in perfect working order. (a number of years ago, we had Comfort Flow install a furnace for us.....worked great for the whole time we lived there, and the installation was the same quality as mentioned above.) We highly recommend Comfort Flow. read more

Comfort Flow did a great job installing my min-split ductless heat pump and air handler units in Nov. 2024. The sales rep was very impressive - drawing from his 20+ years experience with Comfort Flow in different roles, such as installation, before sales. This allowed him to make informed recommendations. They were on time, courteous and completed installation of my single unit in less than a day. They went over and beyond the standard level of service at no extra cost when I experienced a possible fallout from the installation when my hot water heater began to fail right after the heat pump installation. After a couple of days without water and my own troubleshooting the hot water heater and breaker box, they sent an electrician to diagnose and correct the issue, despite the small possibility the breaker would fail anyway, unrelated to the changes they made in the panel. It turned out to be an older breaker and bad wiring which they replaced. I would certainly recommend Comfort Flow Heating and Air Conditioning. read more

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This is the second time Brock Pinney came out to my house to help me ensure that I am getting the most out of my system. This time he showed me how dirty my filter was and discussed that I might want to change it out more often, as well as helping me understand how to set my thermostat to get the best out of the heat and a/c without going broke. He also instructed me on how best to utilize the overhead fan (I had it going the wrong way) and a few other key tips that I really appreciated. Brock is thorough, super polite and unfailingly helpful. When he comes out I know the work will be excellent and I am likely to learn something new. Brock knows his stuff and always leaves my house better than he found it. Energy is expensive. That's not Comfort's fault. I appreciate knowing what I can do to maximize what I use. Job well done. read more

I don't often write reviews, but for the second time in 12 months, Comfort Flow has provided excellent service. The first time our AC went out during the hottest part of 2024, within a day, we were back up and cool. After our heat went out over this weekend, a quick call to them this morning was all it took for a tech to come the same day. Jake was quickly able to diagnose and fix the problem and answered all my (possibly stupid) questions with positivity and clarity. I was worried about the bill, but I was surprised how affordable the repair was. Very appreciated! read more

I called Comfort Flow Heating to help with a cooling vent that was getting no air. They responded within a few days, and the rep was very polite, but said that he couldn't figure out the issue that he or his boss would call me the next working day (Monday). I paid him $250, and now 2+ weeks later I've heard nothing further. I still have the problem, and no idea what to do next. I think there should be a way to run a scope through the vent to look for a disconnect. In any case, I would hope for better follow through with our problem. Especially since we purchased a Traine furnace/heat pump from them a few years prior for this house. read more

The heat pump went out, right in the middle of a heat wave, of course. after speaking to neighbors, the one constant was that with the ones who are in the trades, or have family that are, everyone said "Comfort Flow". so, I called, and was told it could be a couple of weeks, but they could put me on a call list. They called the next day. Jake came out, assessed the situation, which was not totally straightforward, fixed things enough so I could limp through the 100 + heat, and ordered the part. Sheila, Jake, were both terrific. Kind, fun to interact with, straightforward. I truly felt like I was in good hands. They will be my go to from now on. read more

I called the number on the thermostat, when we bought the house in 2016, after moving back to Eugene...from Spokane and the system was different. I wanted to have maintenance done and it was the colder January Oregon day! it turned out to be Comfort Flow. We stayed with them because of excellent service...As I would say the front of the house and the back of the house work together! that's greeting and service with positive customer service. I think comfort flow installed the system when the original place was built! The techs have been awesome and done preventive maintenance work...and came out in Winter on an emergency call and didn't charge triple time and got it running the same day, we were lucky enough to have the emergency heat system, where it doesn't use outside unit... And I learned in my 50s to turn off the outside unit during a freeze from the receptionist, when I had called in needing help. And if they don't know the answer, they've transferred me to somebody to talk to you! The pre-summer work (spring COVID) Tiffany took the time to let my oldest granddaughter watch her work and then showed her the inside of the work van, Maddie loves that kind of stuff...I asked Tiffany if she'd let her just look inside? she loves all work trucks police cars and uniforms! She's 5yrs old, and always has! Thanks again! M The only problem I had was with the fact I thought we had already signed the maintenance contract and rolled it over and it had not been done and I asked for it to be done that was my only negative experience! I buy top-of-the-line filters, but I still want the other filters left behind since I've paid for them in the service package that they were going to use. Just incase, of my experience with the Extreme fire seasons. Dennis read more

Comfort Flow installed my heat pump nine years ago. Since then I've had the routine twice a year service from them. They are easy to schedule with, have excellent follow up, arrive on time, do the job, right, and have friendly technicians. I highly recommend them. read more

So judge for yourself. We asked for a proposal from Comfort Flow for a full home AC system replacement. I don't know much about these things, but the the price seemed quite high. There was not much in the way of respectful explanation. When I called their office for more information, the folks at Comfort Flow were not helpful (rather arrogant and dismissive, actually). I obtained a competitive bid for superior (higher SEER) equipment by the same manufacturer. The competitive bid was $5000 less. That's a lot. And scary. The other company did the job and were brilliant - courteous, responsive and prompt. The new equipment is running smoothly, too. read more

Comfort Flow installed a ductless heating & A/C unit at our apartment. They did a great job and it was a herculean task as they had to climb around in the attic, crawl around in the cramped space under the building & cut through the concrete siding in several places. They also had to patch into the circuit box to hook up the power. The unit has two parts, one standing unit outside that sits on a cement slab, and the part that is inside the home that actually delivers both the heat and the A/C. They had a team of about 5 or 6 members and they worked fast & hard from 9am until almost 4pm and they completed the task. I was very impressed and the unit works like a charm! You just set the temp. you want and leave it and it does all the work for you. read more

First, let me tell you I am in no way associated with comfort flow heating other than being a first time customer . With that being said , I will say, without a doubt and with no exaggeration, this was THE BEST experience I've ever had with a company in the home servicing industry . From introduction and education with Kyle to their house electricians ( Joe and Jordan and Mary too) to finishing up with the Offices ( Julie ) - from the professionals recommend by CF ( landscaping Seth and Ferrell gas Rodger, Dennis & Shea). Everyone was a professional , taking pride in their trade and their work . Comfort Flow really does " it " right. These were the highlights that makes Comfort Flow the best among their Industry: 1) I wasn't sold on their services- I was educated. Kyle's approach to introducing us to their services and helping us understand the steps needed and the work involved and why. He took his time, was authentic and sincere in trying to help us find a solution to our needs . So much so that other issues came up that he helped us with that were outside the scope of service . Kyle really defined the meaning of Customer Service in my book ( and I used to work for Nordstrom)! 2) The installers / electricians are extremely knowledgeable and take pride in their work. Joe and his apprentice Jordan were not only wonderful to be around and helpful , they took pride in their work from start to finish. I would say that They were perfectionist which I appreciated in my own home. Joe has a lifetime of electrician experience that we trusted to do the job right. His attention to his and Jordan's work was immaculate. Joe is truly a master in his field and Jordan is soon to follow :-) Mary visited to help for one day and did an amazing job as well. 3) contractors that were hired through CF were highly vetted in order to be trusted by CF. Both landscaping, cement landing and Gas contractors were NO " fly by night" workmen. They were highly skilled , very clean, gave honest opinions and did more than they were asked to please us. They were clean, polite and professional. I could trust all of them in my home and on my property . Obviously , I would recommend Comfort Flow highly . We didn't have to worry about anything. If you have any questions, you are welcome to contact me over yelp email . Deborah & Brian Cheshire, Oregon read more

Jared, the 19 year old technician just completed our heat pump service. Impressive! On time, Polite, 100% Covid-19 compliant, knowledgeable, efficient, booties and answered all questions intelligently. The service from Sheila the scheduler to Jared, could not have been better. Thank you! *No connection to this company. read more

Comfort Flow was extremely professional throughout the entire process, from initial bid to installation of our new heat pump. The work was flawless, the people were polite and conscientious about clean-up and we couldn't be more pleased. read more

So far, so good! I called to get a quote, and a year later I was finally ready to have my new gas furnace installed. They still had my paperwork, and were able to get me on the calendar pretty quickly. The installers were tidy and polite, and consulted with me about important issues. They did an excellent job. I had to call and wait for a final "run through" with the person who gave me my initial quote. The wait wasn't a bad thing; my furnace was working fine and I didn't need any help setting up my thermostat. During the run through, I got directions for how to clean my filters and what to do for my ongoing maintenance. I have had my furnace for almost three months, and it's lovely. I'll update my review if anything changes, but so far, I'm really happy. read more

our A/C went out, called today and was assured a technician would call back. I tried to call back after waiting for 5 hours then again after waiting for 7 hours, Nobody answered.. I finally called the competition and received an appointment for the next morning. They lost a customer for my home and at my business. read more

Chose Comfort Flow Heating based on reviews but I had different experience. They charge$165 for service call and I spent $740(parts and labor) of supposed broken part and yet the same diagnostic code lit up and I still have the same problem occuring as before their service call. So I felt they shouldnt have charged more for coming back to fix original issue and they still charged me a further diagnostic charge for the follow up visit. So after spending $1000 dollars my HVAC system has exactly the same problem and diagnostic code flashing so I do feel I would re-use them based on this experience. read more

After getting a few quotes, we hired Comfort Flow to install our ductless heat pump. We felt Kyle offered the most logical recommendations for our needs, and we were impressed when he worked up a quote on the spot so we didn't have to wait. Jared did a wonderful job of overseeing the installation and keeping us apprised of their progress. We are pleased with the results and will recommend Comfort Flow to our friends. read more

This company's business model seems totally bogus.. 2 stars because they answer their phones and have very tidy, personable maintenance techs. After that shout out, we go straight to bitter complaints: Background- we have a 3 year old heating/ac system installed by them in 2015 by previous owners. We moved in 2 months ago & made a service apt bc the previous owners had them on contract: 1) Unlike other companies we've used in other places (like MA where you really need a furnace) their $120 "annual maintenance" is glorified filter cleaning. (not a specialty item). "Maintenance techs" do not service equipment. "Service" requires another appointment- another $90 "diagnosis charge" & $90/hour for repair. This is called double billing in my world. I've had furnaces service for decades and if the tech can't fix a problem- don't bother coming out. Especially at $120 / hour. I was so pissed I called Alpine- who fixed it for $75/hr. And then told me: 2) "Looks like they haven't even cleaned to coils (tape not fresh on the unit) or blown out the pvc shavings from the install.(still visible) By now, my fangs are coming out. The previous owners had signed up for their 2x year "maintenance" & they hadn't even cleaned the coils??? LAME. (although they are obviously onto a highly lucrative income stream.) read more

I used Comfort Flow because they installed our original heating and air conditioning system about 23 years ago. During that time we have been very pleased with the repairs and maintenance we have received. We would highly recommend them. Joe W, Elmira OR read more

I called a few companies to get recommendations and estimate's. Although we paid more for our new heat pump and air handler I felt good about CFH. They also loaned us a portable AC unit so we would be comfortable during the heat wave we were having.That was a plus! They came installed in one day and did an exceptionally grey job. I highly recommend CFH for any HVAC job. Mike was low key and honest. read more

Called to scheduled residential service for furnace in September. The scheduler returned call and said first available service was February 28th. This company apparently only wants to do new installations, not provide service. read more

Comfort Flow did good work. Unfortunately, they are selling an inferior product. Some of the "features" included in the users guide just don't work. We were told by Comfort Flow (after installation, not before) that "we've had a lot of problems with that feature." Timed start and shut off does not work at all. You can't set the heat mode lower than 61 f. (We used to set our radiant heat at 50 when we were away just to keep the pipes from freezing). This is a big problem for the Mitsubishi mini-split heat pump system. I do not recommend it. read more

I would highly suggest you AVOID this company at all costs. Honestly, I wish I could leave a ZERO star review given how shitty and vomit-worthy their service was. Had a problem with our central heating and cooling system a year ago. My dad called them to come and fix it and they 1. Never put a filter back in that they took out and closed it up without putting the filter back in (Obviously trying to cover up their shit because they know they fucked up) 2. Left some screws out and 3. plugged the terminal thingy in backwards so our house was HOT AS FUCK in early-mid summer. Not to mention I was pregnant with my son at the time so y'all try imagining how that shit felt. Thankfully, I have an in-law who went to college for this exact thing and he came out and fixed their mess. Lesson learned, we'll just gonna call him up from now on. You guys should really be thanking him for doing that. read more

Hired to so a yearly tune up. Next day my house was not cooling down and I called to tell them they told me that doesnt mean anything it could be a capacitor or a part that went bad. So they wanted me to pay another 130 to have them check it out. So I call my home warranty because it is only 60. They come out fix it in Minutes it was stuck on heat. It had been placed on heat! Wow who did that I wonder dont frust comfort flow heating read more

Absolutely do not use this company. They did not care about leaving my house sitter and animals in a freezing cold house over the weekend, with a problem that they themselves created. I was in Myanmar on a Habitat build in winter when my heating unit failed. They charged $500 to replace the thermostat. in order to get it back up and running, they needed to check the CO2. The guy didn't have the device to check it. So he just left my house. I tried contacting them from Myanmar with no response. Unbelievably, I have a CO2 monitor right next to my unit. My house sitter and animals were freezing. I was able to contact another company on Saturday that came out, checked the CO2, and got the heat going. The only response I ever received from this company was a bill. Please don't use this scamming company ! read more

Great value. Locally owned. Good job. The value you get at Comfort Flow Heating (CFH) is well worth it. I originally hired the company to install gas piping in my attic. I was charged the quoted rate, but the install time exceeded the estimate because the installer did not have a required part on the truck. I was charged for his trip back to headquarters, which didn't make me happy. On the bright side, CFH listened to my complaint and adjusted the invoice with a smile, to my satisfaction. All it took was a quick call to the owner. Easy. Based on their willingness to make things right, this locally owned company earned my loyalty and repeat business. I researched a great number of competitors, and I found CFH to be responsive, trustworthy, organized and customer oriented. Considering these attributes, I awarded CFH a contract to install a Trane hybrid gas/electric heat pump system at my residence. The installation was straight forward, and it proceeded like a ballet. The wrong air handler was delivered, but when this was discovered, a runner fetched the correct unit from stock, and it was here within 30 minutes. Their custom sheet metal work is cut on computer controlled forming machines, and the quality and aesthetics of the installation is unrivaled. Comfort Flow Heating did a great job coordinating the subcontractors, and they wrapped up the job in record time with zero "ick factor". I am thrilled with the Trane product. CFH service techs have returned to my home semiannually for maintenance and cleaning. Each time it was a different technician, but they have all been fastidiously clean, detailed, courteous, and professional. The installed Trane package was properly sized for my home. It's quiet, and it has cut my electric and natural gas costs significantly compared to the old cantankerous system it replaced. read more

We've had Comfort Flow Heating maintain our home's HVAC system for years through their semi-annual maintenance program. For 2 years they warned us of components close to failing in our 17-yr old furnace and AC units. We finally sat down with their staff (Chad) who spent nearly 3 hours at our home discussing our options based on our concerns and questions regarding temp inequalities between our upper and lower levels. Their sales people are salaried so there's no pressure to buy....just a sincere desire to inform and help. Chad did a thorough assessment of our home's size and requirements for an ideal system that would help equalize temperatures and comfort and gave us a detailed report. They rebuilt our venting system, corrected a faulty original so-called 2-zone system, and installed an ultra-efficient Trane furnace, AC system, and HEPA electronic air cleaning system for allergy control. It took 4 full days to install and their staff was friendly, competent, and left a clean work area each day. Chad came on the final day and spent 90 minutes setting up and training us on the wireless app that allows us to control our home's system remotely. Bottom line you get what you pay for...yes, we opted for a more expensive system but absolutely highest quality equipment, system, and construction experience. Home comfort is much improved, as well as my allergies, and I'm sure buyers will appreciate this top system when we sell some day. A very painless, positive experience. Was also able to put full cost on credit card. read more

$20,000 for a hard wire generator!!! Are you f.....ing kidding me? A business taking advantage of COVID!!! Buying a generator myself, installing myself, getting a permit myself. Ladies, don't let these opportunists take advantage of you!! They won't even talk to you for under 20k! read more

I have had experiences both good and bad with Comfort Flow. They tend toward the good, so I would maybe give 3.5 stars to make a more representative review, but so be it.Salesmen were kind and knowledgeable. Install was slow and confusing. Some of the office people seem informed and helpful, and some seem like they know nothing. I have had many experiences with Comfort Flow and continue my service with them, but don't expect greatness. read more

From the first visit & very informative & education us. to the other visit and then 2 days later The installer's showed up and had us up and running in half a day. They where very polite and really informative. The two female electricans even found a quicker and faster way to hook us up to the power supply at our house. They got to us in a quick and timely matter- as we had no heat in our house except for electric heater cause our other heat supply was faulty and died. We appreciate how fast they came out and was able to install it. Thanks some much to you all for your friendly, fast and reliable service. Highly recommend them. They work with the permits and finacing. you all take pride in your work. Keep up the great work. read more

I called 10/28 spoke to a very nice woman who took my information and said she would send it right over to Sheila in service. This was approximately at 10:15 am. Sometime between 12 and 1 I called back to say I hadn't gotten a call back and Sheila was the one that answered and said oh is this Dianne on a Throne? I said yes! She was very nice and helpful got me an appointment for today 10/29 between 2 and 4 I said perfect my house is freezing because our furnance went out. Well, today comes they don't show up so I call leave a message, SHEILA CALLS ME BACK, and she proceeds to tell me we didn't talk yesterday and they don't give out times . Well SHEILA YOU DID! And now I'm still here freezing in my house when it's gonna be 21 degrees out tonight! No fucking thanks to you!!! read more

My daughter has experienced the last 2 Summertime's with her 3 small kids with Zero Air Conditioning, the first leaks were covered, a flare fitting leak, but leaving her with 2 service calls totalling $1,100, she said you could see the Freon coming right out of the loose cap, obviously loose from the last call or original install, What kind of SERVICE COMPANY,does that? It's not a retoricall question, Comfort Flow make this right! read more

Jeff Casley is knowledgable about heating and cooling a home. He is professional and a great guy to sit and chat with. I highly recommend Jeff to come check out any job concerning heating and cooling. read more

Good service. Honest. Will not tell u to buy more than is needed. I purchased new gas furnace and h2o heater. Top qualiyy. One day, timely service. Professional responses. Checked AC, said, no worries on older unit. See Kyle. read more

Just had Comfort Flow Heating install a ductless heat pump. Their salesman, Jeff, was very personable and pleasant to deal with. Their installation crew was quick,neat, and did a great job. Another plus: they were here when they said they would be here.. great company..jim k read more

My furnace was on its last legs and I needed to get a replacement furnace asap. Chad, my estimate/sales guy, was awesome. He was a no BS kind of person and gladly answered the monster list of questions I had about brands, installation, warranties, product reviews,etc. The estimate for the project was clear and firm, no hidden fees later. It wasn't the cheapest, but it was what I expected for quality equipment and quality work. And I added an AC unit - and the one I got - thanks again Chad - was the right size for my house. The install went smoothly and my new furnace works like a dream. Can't wait to check out the AC when summer hits. Comfort Flow will be my FIRST call now when I need heating and cooling and electric work! read more

Comfort Flow installed a new A/C unit for the athletic club where I work out. It's been over a month and they have not been able get the unit working consistently and properly. So the upstairs workout room has been way too hot for exercise, most recently for 6 days straight. I have to drive 8 miles to the club's other facility in order to have a decently cool place to exercise. I can't believe Comfort Flow cannot get a brand new unit working properly after weeks of trying. Over the years I've had bad experiences with Comfort Flow work at both home and place of employment. This latest fiasco simply confirms that I would never again choose them as a contractor or repair service. read more