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    Comfort Air Systems

    4.5 (2 reviews)
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    Services - Comfort Air Systems

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    4 months ago

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    Harts Plumbers, Electricians, & HVAC Technicians - Side view of our newly wrapped Harts van with bold "We Care More"

    Harts Plumbers, Electricians, & HVAC Technicians

    (12 reviews)

    previously I had them come out and deal with a plugged up toilet drain. that went pretty good for…read moreme. this time, they got to install air conditioning for me. all in all, this has been great. I've got only one gripe and it's a real "first world problem" because I didn't get a thermostat that could be controlled with Apple HomeKit. I know I'm whining a bit. in truth, things didn't go perfectly. we had a fan and light switch check out of the chat while they were here and there was just no way they had anything to do with it. but, they took care of it all the same. getting the hardware installed went smooth. the wiring for whatever reason became an issue. turned out something needed a firmware update and the wiring corrected thereafter. so, I had one cold morning before it was all perfect. I believe you see the best from a company when things don't go perfect. there were some hiccups but, all was handled splendidly.

    Our undermounted bathroom sink had become detach (needed clamps and glue), so we needed a plumber…read more We live on Bainbridge Island, but financially are of the middle class. We had Hart Plumbing come out. (They are one of the few plumbers in Kitsap County willing to service Bainbridge Island, so we were excited about that.) Thomas Castrataro came out to assess the job. He could not tell us even a ball-park estimate of how much time the job would take. He also could not tell us how much money it would ultimately cost. Finally, with considerable prompting, he said it would cost us $1500. If the job was going to take a max of three hours (more than enough time), that meant Hart Plumbing's Thomas Castrataro was hoping to charge us $500 per hour. Thomas came back with a second offer of $1000, but the $500 difference between the two offers, coupled with the fact he was going to drive to Silverdale (rather than just go to ProBuild or Ace Hardware on Bainbridge), charging us for that time and 21 miles driving (each way) also shook our confidence in his professionalism and his acting in good faith. Despite the fact that I had articulated that it was the sink that needed fixing, and the fact that Hart had a very spacious van, Thomas didn't have the materials necessary to re-attach the sink. He said he might have to drive from Bainbridge Island to Silverdale, because he didn't have an account with ProBuild or Ace Hardware on Bainbridge. Does that sound professional? We appreciate that Hart comes out to Bainbridge Island. (Other plumbing companies do not.) But frankly, we felt completely used, and will never recommend Hart to anyone. We had to hand Thomas $75 (plus tax) for no service (Hart's policy), which was painful. We thought Hart would at least have sent a plumber reasonably priced and acting in good conscience. We know there are many affluent people who would be willing to pay $1000 or even $1500 for this 3-hour max job. But frankly, we felt taken advantage of, and will NEVER call Hart Plumbing again: This company is a big red flag.

    Capitol Duct Cleaning

    Capitol Duct Cleaning

    (28 reviews)

    What a great experience! Started with the initial phone call, so nice! Everything was explained…read moreclearly and had follow up texts and emails and personal call the day of service. My dryer vent was cleaned in less than 20 minutes. Both technicians were great, Dausaun and Quentin, thank you for your great service and kindness. Much appreciated and will look to refer you guys in the future!!

    We hired Capitol Duct because they were the only company we called that used a scope (camera) to…read moreexamine the ducts before cleaning. We should have gotten the ducts cleaned before installing an in-duct booster fan, but we didn't think of it, so we needed the cleaners to be extra careful with their rotating brushes in that area. They came out 3-2-26. We asked for photos of the fan. Did not receive them. We asked them not to use the fungicide but they did. Both requests were clearly typed right onto the Case Report. (Once we found out the type, we learned it wasn't as dangerous for sensitive people as we had thought.) The dryer vent was supposed to have a pre- and post-cleaning flow test per the Sales Order, but the results weren't reported. This cost a grand. I wasn't going to write a review at all until I saw what was on our filter only 9 weeks later. Today 5-9-26, we went to change the filter and found piles of crap on it... my husband threw it out before I could get a picture ... but this is some of it. I actually have an old ad that shows the prices charged for this kind of service 10 years ago... I used to get the ducts cleaned yearly back then. Now it is 20x more and far less dependable, obviously. Oh, and they tried to upsell us an Air Scrubber, too.

    Comfort Air Systems - hvac - Updated May 2026

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