Will edit this if merited but it's pretty hilarious at this point. I called this morning to ask if they could come out to change my 3-prong outlet to a 4-prong and stressed the importance of making it soon. They actually asked, 'where did you find us' to which I replied yelp and the gentlemen, said, "make sure you write a review." No problem! He took my name, number, email, address, and said, "I think we can get out today for you."
Anyway, I got an email with a google calendar request for an appt between 12pm and 1pm today. I immediately wrote back to agree and ask when I should expect him. As I didn't hear back via email, I called around 1115am and said, are we on for that email request I received. The gentlemen on the phone, couldn't tell if it was the same person said, "I thought we said 7am tomorrow?" What? I told him, no, I got an email from someone named ____ ____, and that he said today; I also stressed the importance of today. The gentleman indicated, yes we'll get there. So, I left work to go home to wait for them (after he told me, go ahead, but the technician will call you when he's around 30 minutes out. You can probably guess by now, but I went home, no one called, made phone calls, emailed the email that I received begging for SOME kind of word about what was happening and for 2 hours I have heard nothing.
You guys should really get on it. I'm now back at work just begging for a response! read more