Excellent service and a great value, once again. The team was professional, responsive, and easy to…read morework with throughout the entire HVAC replacement process. They handled everything from diagnosing the issue and ordering the necessary parts for my condo's HVAC system to installing the new unit and repairing the wall afterward, since the new unit was larger than the original. The work was completed with attention to detail, everything is working well, and the wall repair looks great. I appreciated their communication, quality workmanship, and fair pricing. Highly recommend!

they put in a hvac unit a while and over the years ,,1 or2 minor issues...they came out and took…read morecare of them i give themand highly recommend them.

My son was sick with Covid, my mother was visiting from Chicago, I'd just gotten back out of town…read moreand my air went out. Let me just say that I have never felt so helpless in all my life!! I did a search on the internet and I came across Su'coy! Of course the internet search pulled up Len's and Michael's and Sons but then I see Su'coy HVAC!! I did some research and there was something oddly familiar about his voice when I called!! I knew it! He did a (HVAC) program and he called me when my son graduated from Wilson high school to see if he was interested in learning about the business! I'm so happy that I remembered that name and voice and made the connection! I immediately contacted him and without hesitation he sent an amazing and qualified technician to my home. Dale came in, assessed the situation and within an hour I had cool air pumping through my house again! EVEN BETTER, I didn't have to empty my bank account because the service price was amazingly reasonable!!!! Let me add that my home was built in 1925 and for some reason it holds heat and gets pretty warm pretty quickly! Let me just say that never again will I have to do a search for any HVAC companies as Su'coy will be taking care of my home as long as I'm in it!

Please do not use this service for AC. Derrick was responsive but didn't realize he put a too small…read moreunit in my home. The unit never reached the set temperature but convinced me he would figure it out. After a year of no relief, he agreed to put a new unit on will call which was prob $3000 but would not give me a refund n the install when he removed indoor and outside unit from my house and I would be out thousands of dollars for a new install. Not to mention the duct work was done awful. It's less than a year old and rusted it because it wasn't wrapped properly. He charged me $350 for a regular thermostat not included on the 10,000 AC unit install. I received 4 proposals and all of them included a thermostat. Please don't waste your time. You may not have a problem today but you will once something happens to the unit and you're told the installation was poorly done. Also his brother called me and told me personally that he put a trash unit in my house. The AC was too small that it never met the set temperature for the entire summer and present. Should had listened to his brother. Look at the photos. Look at the rust on less than one year old unit. I'm out $6000 I'm devastated. He also sexually harassed me and asked me to be his girlfriend and wants me to have lunch with him when he gets back from out of town. This is clearly out of line and unprofessional.

I have been a customer of Grove for almost ten years. I have had the maintenance package as well as…read morepurchased my new water heater from them. There have never been any issues, so there was no doubt in my mind that when my HVAC unit died, I would go to them to get a new one. It started well with the sales team, and the installation team showed up right on time. Then everything started going south. I only have a tiny condo, 1200 square feet, so they gave me a time frame of 4-8 hours. At hour 10, they finally gave in and left the job 98% done. The head technician was visibly and very vocally annoyed the entire day. As they were finishing up, the other technician broke off the tube to my humidifier, and the head technician's frustration took over. They informed me that they had contacted the office, and Grove would be reaching out to arrange for someone to come and ensure the humidifier was fixed and a new tube was installed. This was on Monday; by Friday, I had not heard from Grove, so I called to inquire. While I was on the phone with them, I received a text stating they needed to schedule someone to come out and finish the job (in so many words). It was odd that I was on the phone for this issue when, all of a sudden, I got a text to schedule, but I just brushed it off as a coincidence. They gave me a time frame for the following Monday from 12-4 pm. It was my ignorance that I thought, "Hey, they didn't finish the job. I am sure they will put me close to the front of the line since it was their issue not finishing the initial job." Well, I was wrong. The technician arrived at 3:45 and assessed the necessary work, only to realize he didn't have PVC glue and would have to return to the shop to pick some up. This added another 30-40 minutes waiting around for him to come back with glue to finish the job. Now, Grove called me to schedule a pre-inspection before the county came out for the final inspection. This was when it became apparent that this company had no respect for its customer's time. They scheduled the next appointment from 12-4 pm. At 3:35, I received a test from the technician stating they would be here in 50-60 minutes, which is approximately an hour late. I had plans and rescheduled. I was not pleased to have 4 hours of my time wasted, but things happened. I got rescheduled and had to take the day off of work for the appointment. Once again, a 12-4 pm appointment. Once again, around 3:30, the office texted me that the technician was running late and that they would let me know once they had an exact time frame. I called to get clarity on the issue and realized I am now at their mercy. The office called back less than five minutes later to inform me that the pre-inspection was completed on the same day my humidifier was fixed. Overall, I had to miss work and waited over 8 hours for nothing. I would never recommend this company to anyone. There are apparent issues with the managerial staff who runs appointments and customer service. The lack of communication amongst themselves and the lack of basic customer service was extremely disappointing. With the numerous companies available, I look forward to taking my business elsewhere.

Grove installed a new AC and Heating unit for me some time ago. I also purchased an air filtration…read moresystem and a whole home humidifier, which has never worked. The techs who have looked at it have cleaned a valve for a pipe coming off the hot water heater, but that didn't solve the problem. The next time they came out, they replaced the valve and told me the unit was getting water; however, I still have to run separate humidifiers in various rooms because the system does not work. That system has not worked since the day they installed it. So I called today and asked them to send a tech out to attempt to fix it yet again and I was told that I would have to pay a $124 diagnostic fee and even if they performed repairs, I would still have to pay that fee; it would not be included in the total cost like most reputable, customer service oriented companies do. Thus this review. I paid darn good money for that system and it has never worked. I have no idea why and apparently, they don't know either, even though they installed it. So, I used to think their customer service was good; however, being polite is only part of good customer service: standing by your work is the essence of quality customer service. So Grove is apparently one of those companies that install a system that's designed to bleed you dry after the warranty expires. Buyer beware, right? -I will file a complaint with the BBB and post numerous negative reviews elsewhere. Perhaps that will get their attention. Should they make good on their work, I will revise my review.

I have had Staton Plumbing come out twice to my house recently first was a routine leaky toilet…read moreissue and the second was an emergency water pipe burst. In both instances the plumbers were great. They were nice, personable, did good work, explained what they were doing, and educated me about things as well. The company overall has a good website, Text, app., and good communication from a dispatcher. I think I called them originally because I liked their commercials and I thought that was a dumb reason to call. But in the end, I'm glad I did. The most recent plumber's name was Steve. And he was very nice and very experienced. They then followed up by telephone with the very nice, Tracy. Thank you to Staton Plumbing.

I needed the anode rod replaced in my hot water heater. Staton's communication and scheduling were…read moreimpressive, but the guy who came out really pushed an expensive monthly payment plan and then quoted me over $2,000 to replace the anode rod. I'm 70 and live in a nice waterfront house so I'm thinking that I look like an old guy with more money than sense. I said no thanks and hired a small-firm plumber who did the job for $175.

Excellent company! Powerworks guys where responsive and professional…read more I would certainly use them again!

The company gave me an estimate but then I bought the parts myself because they were unable to find…read morethem locally or in time for my repair. I had an inspector coming. So I found and bought the parts and then they were unwilling to subtract an appropriate amount from the estimate. Also there was. Other work to be done According to the estimate which they didn't do and they were unwilling to subtract that from the estimate or give me a reason why that work was no longer needed. This experience was with the owner of the company

Titan's came to service my HVAC that wasn't working on a 30 degree day. They arrived when they said…read morethey would, made a quick assessment of what the issue was and made the repair. My heat is back working and they also gave me a few pointers to keep my unit working promptly. I couldn't be more happy.

One of the worst companies out there over charges for the Freon not reliable cannot be trusted…read moredon't have them in your house

Turned to Love's Heating and Air Conditioning on the recommendation of a friend and neighbor…read morebecause I wanted to replace my furnace and air conditioner with a heat pump, along with my hot water heater. I received excellent service from Love's. They were efficient, courteous, professional, did an excellent job and responded to all of my questions. Highly recommend!

Kudos to Loves Heating & Air!!!…read more Our geothermal (Water Furnace) stopped cooling over the weekend. Of course, there was an extreme heat advisory that day and we had out of town guests. Love's had a tech working in the area on Monday til 5 o'clock. They scheduled him to check our HVAC after he finished. Their tech arrived at 6:00pm!!! He was ready to work. The tech (Steven Rinkus - 12 years experience) quickly diagnosed the problem. It was a capacitor failure. He had the part on the truck! 30 minutes later we had air. Love's installed our HVAC 15 years ago and it's worked flawlessly. Being able to rely on experienced techs to fix problems is invaluable. Thank you John Love and Steven Rinkus.

We wound up having Fixed Right and Guaranteed when are regular service company that we'd used since…read more1984, went out of business after the Wuhan Flu fiasco. Fixed Right has been outstanding as a regular service company, and the care and honesty they bring to us as customers is some of the best I have seen. We just had out annual service (late, because I forgot to schedule on time), but the tech who came out was amazingly efficient and yet, thorough.

The tech was very nice. My AC wasn't working so I called Fixed Right. He said the condensate pump…read moreneeded to be replaced. Got a second opinion. It wasn't the condensate pump. It was the electrical cord hooked up to the pump that wasn't working. Just an FYI.