THE WORST!! DO NOT WASTE YOUR TIME AND MONEY. The service is extremely slow and doesn't even work sometimes. It's next to impossible to talk to a real person on the phone and when you do they still talk like robots and stick to a script, repeating themselves over and over no matter what you say. When it's time to raise the monthly payment after the 12 month "free" equipment, you will not have notice until you've been charged. In that case they will let you know that you should've looked it up instead of them sending out a reminder like actual decent companies do. I will NEVER use this company again. read more

This review is specifically for Internet service in Houston. Previously, we lived in SF, California and had Xfinity cable + internet for over 10 years. The connection was stable, and we had perhaps 2 or 3 outages a YEAR! Since moving here, our service has been spotty, 2 or 3 outages a MONTH and sometimes for hours. This weekend, it's been down since Friday night. Called on Saturday, just silly scripted troubleshooting - check cables, reboot modem. You think I haven't tried?!! Anyway, no one could come until today, Sunday, so we've been down for 1.5 days. Let's see. Will update regarding professionalism of the techie who comes out. The one who came to install the service when we first moved in 4 months ago was unimpressive. In any case, we are fed up, and will switch service. We've been using our 5g cell service all weekend, maybe we'll switch to the 5g Home Internet plan. read more

Horrible service. the outages are effecting my business. I have lost over $3000 in income due to outages. That is a very conservative estimate. These people are effecting my livelihood and my customers. Their product is sorry and the customer service is worse. read more

we we ordered wifi in Oct 2023, they automatically set up a mobile setbice. we never requested or signed contract for mobile service. we keep getting billed monthly. 6 months ago I thought this wad resolved only to have it start again! horrible customer service. very bad business. read more

The worst customer service ever. Their call center is based in Jamaica and they have all the phone reps in one room working and you can't hear a Word they are saying. Since they barely understand anything remotely about rental properties in America and how it functions and charging services back to the owner they are completely lost on the issue. I would strongly recommend never using this service provider read more

I have had problems all winter with my signal which was not improved with a new cable line. I lost all services on April 3 and then blamed for damage Whuch l did not cause the pedestal that Entouch placed 10 years ago. To date Comcast sent a supervisor and 3 technician whom are unable to replace or replace the pedestal as they are not trained in the area. I filed FCC complaint as l need a land line due to a disability. Comcast just goes on and on that the issue has been resolved snd called me a pest! Well it is not! read more

I've been loyal xfinity customer for years. And recently I got my services transferred switched, they offered me a free mobile service. 2 months later I'm being charged 271$ for the services. That don't want to wave. Felt like I was scammed. Switching to another provider that doesn't scam their customers read more

No internet. I spoke to 6 different people last week. Today I've spoken with 11 people. No one can solve the people so you're placed on hold and routed to someone else who's clueless. read more

WiFi drops every 10 minutes. Routers needs to be reset 4-5 times an hour. We're on our 9th or 10th visit from a tech who does some tinkering outside. Comes back in, unplugs the router and plug it back in and then leaves. And then an hour later the service drops again. We have to work from home due to Covid and our offices being closed and we're basically unable to. We have had to rent office space out of our own pockets just to be able to keep our jobs. At this point it's an infrastructure issue that needs to be addressed, but since we're not on the ritzy side of town nobody cares. read more

Horrible customer service!!!tried to cancel service since April !! Loyalty department I great

you have to beg to speak with a live representative and the "live chat agents" are AI generated so they have a script as well. Its overall horrible. I've received a bill and haven't even been able to use service or tracking number for my router. Ive spoken to people and they said they'd send a confirmation email , not received. DONT WASTE YOUR TIME WITH THIS COMPANY! read more

Zero stars! This is the worst service provider ever! And they know they are horrible because everything is automated! They don't even want to hear from you! They increase their fees but the service never works. There is always an outage and no one can ever explain why! They are always "working" on upgrades to the service. I work from home and rely on wireless services. This is crap! Avoid this company at all cost! If you are thinking of joining...DO NOT!!!! read more

I would give them a zero if I could, the customer service is the worse I have ever dealt with. I signed up for service with Xfinity July of 2023, I have had nothing but problems with my service and billing from day one. I had to have multiple techs come out because the service was never installed correctly, each time they charged me $100 and said it was on my end not their problem, if my service was not installed correctly that is their issue not mine. Finally a tech that knew what he was doing came out and got it all taken care of, I called and disputed charges of $200, I was given and adjustment after contacting them multiple times as well, it takes 2-3 hours every time I contacted them. No one knows what they are doing there. On 3.5.24 I looked at my acct and it showed a credit of $162.20, I received my invoice on 3.7.24 and it showed a credit of $31.80, I also received a late notice on the same day, I reached out to an agent via chat and was assured that I did not have a past due amount and I did have a credit of $31.80. Today 3.12.24 I received a notification that my acct is past due and I owe $260 or my service will be disconnected, How can I have a credit one day and be past due 5 days later? I reached out to chat and called Xfinity and no one could help me, I asked on 3 separate occasions to speak to a Manager and was not allowed to speak to one. I DO NOT OWE THIS read more

I could have given a negative but that was not an option. Worst services ever in Houston. You can't use your router as they force you to rent theirs. If you don't..one jerk will call and offer services with low prices if you choose you are caught up. After 6 months some other shit piece will call and say about mistake. So you will have to suffer for their mistakes. If you don't they will hang up on your face in name of customer service because they heard not so white person's voice Everything happens after you have been a loyal customer for about 4-6 years. Worst ever services don't fall in trap. Especially if you can't sound as a white. read more

Xfinity is a bunch of crooks. While you under contract they will raise your monthly bill. They told me that my bill will be $156.00 a month two days ago and they keep taking almost $200.00 out of my account. The customer service rep told me that my next bill will be $156.00, and he said he put it in the notes to take out $156.00. Talk to them today and they said they do not see any notes stating that they will only take out $156.00. So, he lied to me. Then I caught one of the billing reps in a lie. He told me that I had three cable boxes when I told them I only had two. I asked him do you see that I have three cable boxes? He said yes. I told him I only have two and he said I'm sorry that is a mistake I only see two. He is lying they probably charging me 3 cable boxes when I only have two. Customer service sucks and the billing department sucks. read more

0 stars if I could. I spent over 4 hours just signing up for new service that I ended up cancelling just because their customer service was that terrible. Why did it take over 4 hours? Because, the rep wouldn't take no for an answer when I said I didn't want cell phone service. So, I tried to see the price difference. The rep talked me into switching cell phones when all I wanted was internet and come to find out, they are just piggy backing on Verizon and Verizon coverage is trash, and they couldn't even get the other phone on the account switched and said it wasn't compatible. So, now, imagine.... The rep has me switched 2/3 of the way over and figures out that he can't even do it. Then, this a-hole decides that he's gonna try to run my social security number without even consulting me, which leaves a negative mark on my credit report and lowers your credit score. Good think I froze my social security number, or that would have just been another ding on my credit report. I'm still not done cancelling service, cuz now, I got all this stupid equipment on the way that I already picked up at the store that I now am responsible for returning when it arrives even though I specifically told them several times that I was picking it up from the store and to not send it to me at all. I chatted with several agents about cancelling service, and was so pissed off that I couldn't even go through with it, and got a random phone call later from a supervisor that was laughing when I told this guy for the hundredth time to shut his flappy mouth and cancel the gd service. I told this supervisor that I imagine that this whole ass experience is what hell is like. I used to recommend this company just based on use of their internet at a friend's house, but after this nightmare, I will happily tell everyone how terrible this thieving ass company truly is. Expensive asf and trash as crap. Never again. Oh, and did I mention that they require a "voice confirmation" before you can cancel their service? Don't expect to just cancel your service via chat, because that solves absolutely nothing. read more

Comcast Xfinity - I told this MF to cancel my account at least 5 times before they did their job and processed the start of my cancellation. - Internet Service Providers Near Me

I would give you zero stars if it were an option. Absolute worst customer service you will ever experience. Believe all the bad reviews because they are valid. Where do they get these CSR's, they're incapable of even reading a bill, they don't know what billing a month in advance even means, they have no access to your account, they put you on hold and wait to be told what to say to the customer, they are rude, talk over you, and just give you a different line of BS every time you call. And if you cancel your service they are very spiteful, charge you for service you don't owe for, try to charge you for equipment that has been returned. Its a nightmare, trust me, go elsewhere. I only had internet, and its crappy internet anyway! read more

I have gotten internet cords installed and the technicians leave loose cords and the company lies and say a tech will come out and never arrives,,,another lie,,asking permission from the city,..I had three cords installed the second technician buried and clamped it secure,,This is an example of the poor sloppy work. read more

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They have horrible customer service. They punish you if you make payment arrangement and pay it early because the system does not recognize. The app barely functions and if you call you get the run around. The individuals that work there have stank attitudes and are NO HELP. I ha e been with them since 2019 and get treated like shit. read more

Xfinity is a joke, all there calls are routed to the Philippines now and India! There prices have gone up again and they think they will get away with it. They treat there customers like crap!! Done with them forever! Can't ever get a Live person in the USA!!!! HORRIBLE SERVICE read more

Zero Stars. Been a customer for 22 years - that is about to end. Talked me into a different plan to "save me money". Ha! Told them I would agree as long as my services, channels or features did not change. The agent assured me that was the case - everything would stay the same - just a newer plan at a lower cost. What a Lie. I could not longer get Peacock or Max and it appears my DVR is now limited to 20 hours. And with my latest bill I am paying more than I was before. I spent hours on the phone with no satisfaction. So went to the local Xfinity store, but they are powerless. The manager and she told me that the company has taken away all power from the stores. They can't make any adjustments in store. I told them I wanted to go back to the plan I had before. Of course they told me that plan (X1 Premier Pro+) was no longer available. Just spend another hour on the phone with a supervisor. She didn't have access to a plan as good as what I had before. She put in a ticket to see if this can be resolved a higher level. I am fed up with Xfinity/Comcast and getting ready to cut the cable! read more

Awful customer service. Awful repair service. Awful modem, and awfully inconsistent service. A whole lotta awful, and as a matter of fact, I believe the Comcast/Xfinity family, to just be full of a whole bunch of awful. Honestly, I abhor this company. Failures on so many levels. The worst thing about them? They're the only thing available for my condos (if I need the speed....I do), and so I have the unfortunate task of calling them from time to time, and every single time, without failure.....................they fail me. So to sum it all up, I abhor them, and they're awful, lol. If you have another option, besides this awful company, then take it. : ) read more

My complaint is regarding xfinity (Comcast) and their customer service. For 2 1/2 weeks my TV has had three issues which are still unresolved. I have called 1-2 times a day to get my issues resolved. Each time I call I have to wait 20-70 minutes to get an agent. I tried to use their virtual assistant but had to fill out a form including payment of $1 (refundable) to reach an agent. I filled out the form but it was denied by my bank. Thus, using their virtual assistant was no longer an option. I also tried per their computerized phone message to keep my space in line for a call back from an agent. Well, that did not work because no one called me back. During the past 2 1/2 weeks a technician came out and an escalation specialist have come out. After the technician left our WiFi was fixed but after that is when issue #1 occurred. After the escalation specialist came out is when issues #2 and 3 occurred. So we ended up w 3 unresolved issues. So, now my calls were referred to the escalation department for at least 5 days. We had an appointment scheduled w a senior escalation specialist on Saturday (9/7) but when I called on Saturday to confirm they said I had no appointment and they rescheduled another appointment on Sunday (9/8). On Sunday when I was scheduled I called and was told again that I did not have an appointment . It was then that I realized that I never received a confirmation email from xfinity for these 2 appointments ( which explains why there is no documentation in my 2 1/2 week long (1-2 times per day) phone conversations with escalation specialists. I was then rescheduled again for Monday (9/9) from 8-9am and received a confirmation email. On Monday I received an email that the senior escalation specialist was on the way. I stayed close to the front door w a ring doorbell and a barking dog to make sure I got their arrival. There was no way anyone came to our door or rang the doorbell. So, a no show without notice (unethical practice). Well, within 5 minutes I get another text message that "we r sorry we missed you and was told the appointment was closed". I called once again and the agent told me the job was completed. What job? They never showed. Now my patience has been really tested and abused. I called and got another appointment for Tuesday (9/10) from 1-3pm. I decided to call to leave a complaint w a supervisor of the escalation team. Called twice and the escalation department sent 2 requests for a supervisor to call. Well, did one call after 2 requests, NO. I called again and the escalation agent was calling from India and could NOT confirm my Tuesday appointment or connect me w a supervisor of the escalation team. She was unable to do so-probably because she was from India. I called again and I heard the message that I had no scheduled appointments. When I was connected to the agent they said I had the Tuesday appointment and I tried to get a confirmation email. When I spoke to this agent she saw my requests and tried to connect me w a supervisor of the escalation team but could not get one. She suggested that she type a lengthy email to her supervisor w all the egregious details and to please call me. Did the supervisor call me. No. I called one last time at 9:55pm to get an emailed confirmation. The agent was from the Philippines and could not send me a confirmation email but gave me a work order no. 1001691812232018. Before I went to bed I turned on the TV and guess what- it was not working and I was too frustrated and tired to make yet another call. I will have to call in the morning to have xfinity restart the TV so it would be working till the escalation specialist arrives from 1-3pm. One of the issues is that I cannot restart/reboot from my end. Xfinity (comcast) has been totally inefficient; w a horrible and inexcusable customer service; I am without a fully functional TV (without technical issues); and, in my opinion, xfinity has unethical consumer services. read more

Overcharge even though they told me the internet was affordable, and we only game and stream and the internet only works in one room I probably won't be going back to this Internet provider. read more

Billing for cable television continues to increase, a notice of increase we received back in 12/2023 our bill will increase to over $300.00 so we canceled all movie channels only to bring our monthly internet 1000 mb and basic cable with HD channels and sports for $263.00 a month! We called and we're offered a promotion (being long term customers, we are not offered promotions) $212. for the same basic tv HD channels sports & wifi services. Now we are back to $263. Today we call back and an Xfinity agent recommended we keep wifi with xfinity, but get Direct TV, since it's a better deal?!?!? WOW! I would have done it, but the apartment complex we live at does not allow satellite dishes. read more

i give xfinity no stars they are horible there service is the worst ever. and there customer service is right up there with horibale.!!! 1st there internet doesn't work worth anything.!!! second there cell phones are cheap and don't work worth anything also.!! and next how do they send a technical person out to fix the problem you're having with the internet/ service and the tecnition takes it opon him self to change your password. if they didint even ask you if it was okay for them to do that. and last they charge your bank after you cut service with them. o ya and also you called them at least 3 times to get your account #and transfer pin because your going to change services. and they totally cut your service. and don't give you what you called and asked for.!!! i don't recommend any one is there services.!!!!!! read more

Xfinity just raised my bill by 67%, YES 67%. How on earth can you justify a rate increase of that size?!?! I'm DEFINITELY going to switch services immediately. The automated service is absolutely atrocious and it's maddening to have to continually converse with an automated system when attempting to discuss a problem. I am VERY dissatisfied and would NEVER recommend Xfinity. read more

We stopped by Xfinity Memorial yesterday (which is not in Memorial Mall, but other side of highway), my wife was willing to move from Verizon to Xfinity and get a new iphone with the $200 special discount at the moment. After 2 hours, we exit the shop with the new phone, New internet plan and 3 Xfi pods wifi repeater to help with a blind spot. The process to transfer the cell phone from verizon To Xfinity was painful due to so many information to fill (verizon account number, pin code, Social security numbers then need some validation in verizon app, ... and I did not have everything ready so we had to do it in multiple times). Also, we were suggested to buy liquid screen protection (quite strong suggestion and seems expensive) but we did not select. For Xfi wifi extender pod, it seems a good option but we found out later that it needs to have the right plan and a Xfinity modem. For us, after purchase and trying to activate in the shop, employee found out we need to upgrade our internet plan and we did for a few dollars and some additional time. The employee helped us to update our modem references (this is good). Then once home, we found out it is not compatible with any homeowner modem, they could have let us know before we purchased. It just show minimum training and knowledge by employees of their own products. I returned the pods today, but kept the internet plan update which seems a good deal. read more

If only there were a way to give no stars at all, that would be grand. I have had issues with them for some time, but not to this extreme. I have officially filed a complaint with the FCC hoping this will do something. Starting 10.22.2024 is when the worst of it all initiated. It is now 10.07.2024 and every consecutive day, my internet has failed up to 10 times in one day. I work remotely, but, have been unable to accomplish much because the internet has been inconsistent. Today, I lost service a total of 9 times. There is no excuse for it. I have spoken to a couple of supervisors and that took work to accomplish, as I was denied a supervisor by a representative who told me he would help me as there was not a supervisor available. To make matters worse, that representative in layman's terms, told me I had "already received $60.00 in credit. What else could we do?" I took offense to that majorly because I am going on three weeks of interrupted service which means, UNPAID time, and yet I am to be okay with a $60.00 credit?! How does that add up to the loss of income? Please help math that credit to the loss of income. Supervisor #1 assured me that he would have a technician sent to my home to inspect the cables and equipment, as well as, the pole servicing my home. They attempted to cancel on me THREE times stating my issue had been resolved whilst having NO INTERNET as they attempted to cancel EVERY TIME!!! How is that defined as resolved? The technician does show up, informs my husband and I that the signal directed to our home was not the best, therefore, directed us to another line. He also replaced our router. TEN MINUTES after leaving, the internet failed again multiple times. The service is the worst it has been thus far. Sooooo, on the phone again I go. I spoke to a representative who told me that she would seek a supervisor for me. She FAILED to place me on hold. I could hear children screaming, and the representative having a conversation with her family. Mind you, she told me she was walking to her supervisor's office to explain my situation and was underway to her desk to speak to me. I addressed the fact that I was aware that she was a remote worker, and that she did not walk to her supervisor's office unless he was at her home. I brought to her attention that I could hear screaming children and her conversation taking place with others. She blatantly lied explaining that she worked with others from different countries; but, according to the conversation that took place, I much doubt that was the case as it was not a conversation for the office environment. She placed me on hold only to be transferred to the billing department. The representative there told me she would transferred me back to the technical support department which took another hour to speak to a supervisor. I FINALLY get a hold of a supervisor whose name is Peter, who assures me that he would attempt to get a technician to my home that very day. "I will call you back within the hour", he stated. Did that call take place? No, it did not! In fact, I have yet to receive a call as of now. Xfinity is blatantly stealing from its consumers DAILY providing a service that is non existent in exchange for our money and we are offered a credit we will more than likely not receive. Yet, if we do not pay for a service we do not receive, the little bit of service we do get, will be terminated. Their ratings are sadly better than other companies at max 3 stars. Not to mention, Peter did not have positive things to state about the company he is representing. How am I to have faith in a company its own employees do not have faith in? Utter and unfathomable despicability! HOURS WASTED! read more

If I could leave zero stars I would have. I have been with Comcaste, then Xfinity, for over 20 years. I have watched and their customer service has gotten worse and worse. You can't even find a customer service number on any of the web account pages. I called and had them delete all my tv packages, we stream everything, leaving only my internet and home security. Almost 4 weeks later I get a bill and its all still on their. I call, go thru 15 minutes and automated BS to get to real person only to be told they have no record of anything. I have copies of the emails that I had to sign of the change of service. Nothing but excuses. To topt it off, I can barely understand the person on the phone. I am so fed up. read more

they basically would not let me transfer my business to att . took two days and hours . and hours. went to the spring Tx office twice . hour or so with 2 people who didn't know a thing. went home - hours on the phone again qhich was a joke . I only needed a PIN number. went back and hashem gave it to me in 5 minutes. I am ever so grateful for him . thank you Hashem ! you may teach Rosie and her friend ( bill?) some things ! read more

i've been with xfinity since november. i've made all my payments. well i recently made a payment arrangement that was to be paid yesterday. today i wake up to a suspension notice. i am in a disaster! exuse me for spending my money on food, gas to keep my car running just to keep us cool, because i have no power! so you can kiss my grits! i'll be leaving you guys after this! read more

I was with Xfinity internet for more than 10 Years, I signed for cheapest possible internet service, since then Xfinity without my permission were constantly rising the price, it went up to $95. Totally crazy, $95 for internet only! When I called them to disconnect the service, they said that they raised the price, because I never complained, unbelievable. read more

I was supposed to do a trade in with my phone 12 for the iPhone 14. However, the sales associate at this particular store that helped me was supposed to register my phone for a trade in, but being that she didn't, I can no longer trade my phone & get the promotion deal, so therefore I am stuck paying a monthly payment that it way more than what I was told that I will originally pay & unfortunately way more than I what I paid with att. I am beyond unsatisfied with xfinity mobile service. If I knew the service would've been like this, I would've stayed with att. Although a mistake like this can happen at any xfinity store, I wanted to highlight this store because this was my first experience with xfinity mobile & technically the fault is on them. It's not all about making a sale, but making a great lasting impression overall. read more

If someone from upper management happens to read this, could you please fix this error. I have basic cable at my condo. I am already paying for my basic cable with my monthly HOA fees. I called and I had my Wi-fi disconnected Last month. I was told that my Wi-fi will be disconnected . All I have is basic cable. I am being charged twice for basic cable How many times do I have to call you guys? STOP CHARGING ME FOR SERVICES THAT I DO NOT Want! I just want the basic cable that is included in my HOA FEES, I don't want internet or anything else from you guys. I call and Xfinity tells-me that the matter is fixed but it's not true. Do we have to get things in writing cause your employees words are not true? But how do I do this? read more

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WORST EXPERIENCE EVER !!!!!! I cancelled my service over 3-4 months ago now today a payment comes out of my account ? Then when I call customer service there's nothing they can do WHAT ! and the customer service rep I was speaking wasn't asking but telling me I have a mobile service after I stated my phone service isn't with them and even offer to give them proof of who my service has been with and still with for the last 15 yrs ... further more this is FRAUD !!!! read more

i cancelled internet with xfinity 3 months ago and have received confirmation number over and over and they are still charging me

So, I'm not saying anything about this particular store. I'm just so sick of the customer service Xfinity provides as a whole. Any time I have to deal with them they don't let you speak to a manager so you have to speak to like 4 different agents til they pass it on. Oh and if they pass you on your waiting maybe like 20 minutes if your lucky. Also they promise stuff and don't deliver. This has happened 3 times this year. The services are decent but not worth the hassle. I left another company because of this. It is ridiculous get YALLS STUFF TOGETHER! We pay good money this isn't right. read more

I was a customer for over 10yrs, we moved from one location to another. Once we moved and paid our previous bill the problems started. They transfered our service and then when it was time for me to pay the bill, I was unable to log into my account, in which they gave me two different accounts. I reached out to customer service and they ended up having me change my username and password. Still after doing this I was unable to log in mu account to pay the bill.....all of a sudden after trying to setup a payment the lady tell me Oh, I see here on your bill yu owe 1300......wait what????.....this is after my service started acting up, they messed up my account totally and then expected me to pay that bill.....when it was all they fault from the start, how u pay ur previous bill of 300 and something to bring balance to 0....and then within a month not even, u get told u owe all that money, I politely told them they can have all they sh** back and I left them.....they have good deals but man when they mess up, they are no help either pay or lose service, and we loved them.....but they lost us.......yeah man ​ read more

A month and a half ago I signed up for Xfinity $158.00 a month plan only to find out they absolutely lied on the card they showed what services I would have three weeks later when they finally got it hooked up my bill is $230.00 with equipment rental and taxes. I had ATT and will be running back in two years, don't make the same mistake I did read more