Wifi sucks and your bill will be higher than they state. It's impossible to talk to anyone on the phone with the ridiculous automated lady who is absolutely useless. read more

do not get Xfinity if you're in Houston area. 5 service interruptions in 2 weeks. their service is garbage

Horrible service and OVERBILLING!!!!!! my credit card just got a charge for icer $300 from this company! For WHAT??? can't get to place online to view invoice which was never sent to me, and forget trying to call...on hold forever! How does this company even stay in business? Looking for a new provider. read more

Horrible service. Paid my bill and days later got an email stating that if I do not make a payment my service will be suspended. Called to clear this up and was on hold for nearly two hours just to be transferred back to an automated message. I'm currently searching for another provider. read more

If I could give lower ratings I would. Currently experiencing my 8th outage this month. Absolute garbage for service.

This is by far the worst place to do business with. Been a customer for years they raised my bill while charging me for internet that I don't have I spoke with an operator asking for a refund she told me to dispute it with my bank and hung up the phone in my face. I am very disappointed. My bill was 120 dollars below I'll attach a picture of how much I used the phone little to none. read more

Comcast Xfinity - Barley used the phone for a whole month - Internet Service Providers Near Me

Service interceptions have been the worst! We have had them for over a year and it has been service interruptions after service interruptions. Transferring to AT&T on Monday!!! read more

You suck. Provide a human being to work with, not your lame online assistant Don't blame an outage on weather when the sun is shining. Lower your prices for the poor service you are providing. read more

Worst customer service. I have been without internet a while now and a technician was sent out to troubleshoot/repair. He couldn't get access to a part of my apartment complex and when I got my property manager to help he drove off and said he rescheduled the appointment. Now I'm on both Xfinity chat and on the phone and they aren't rescheduling the techs visit without doing all the prereq checks. They are also scheduling it a day later despite me already waiting days for the first visit. Edited to add: When the technician came out we realized Xfinity had previously disconnected my cord behind the apartment building to connect a new neighbors internet and didn't add the necessary splitters so my cable traced through the tangle just layed disconnected. That the web chat agent still took several hours three separate times to do the same "diagnostic checks" to a router that was simply not connected to a cable just shows the epic incompetence of this company. read more

If I could give them a negative 5 I would. On May 11, 2024, at 1:02 PM, I reached out to XFinity Advanced Mobile to inquire about an erroneous charge on my invoice for a phone I had already paid off in April. The representative I spoke with, Peter, insisted that the charge was valid and that I still needed to pay for the phone. When I questioned the reason for this charge, he refused to provide an explanation and informed me that the charge would remain. Upon requesting a supervisor, Peter denied my request and began speaking rapidly in a manner that hindered my understanding. I requested a representative with clearer speech, but Peter refused. Frustrated, I demanded to speak with a supervisor, which prompted Peter to place me on hold. After an extended period of silence, the call was abruptly disconnected. Upon attempting to call back, I discovered that my phone had been suspended. I contacted XFinity Advanced Mobile using a different phone and was once again connected with Peter. I reiterated my request for a supervisor, and he transferred me to another representative, Luke, who subsequently transferred me to the care team. There, I spoke with Johnathan, who informed me that he could not determine the reason for my phone's suspension or who had initiated it. He further stated that the representative had apparently disconnected my service from the network entirely. While on hold with Johnathan he to release the call. He stated he was having difficulty recovering my phone number 832-xxx-xxxx and had to reach out to another department for support. Once again I called back and this time I spoke with Jane whom was able to assist me with getting my phone back on and recovering my phone number. This incident has left me without phone service and in fear for my safety. The representative who disconnected my service has access to my address and credit card information, and I am concerned about the extent to which he may retaliate. I was on the phone trying to resolve a issue with billing and loss of phone service for approximately 2 hours and still have not received a resolution to the billing. read more

I have been trying to get a fraud alert lifted from the previous tenant at my new address since Friday 01/17/2025. It is now 01/22/2025 and have spent 10 hours, spoken to 6 different departments and numerous people who have no idea what they are doing. Extremely disappointed that this is the quality America is going. I have been jumping through hoops for someone elses problem that has nothing to do with me. read more

This company is horrible to deal with, customer service is the lowest part of this establishment. They should really re train their agents to be a lot more nicer, clear with their words and courteous to every customer that calls to handle any issue. I have never been so disregarded and I am paying the bill. I rate this company a zero... Do better to your customers read more

Literally the worst internet/cable provider. I used to love them until they automated their support, now it's impossible to reach them on the phone and the chat support is horrible. I will never recommend this company. I would rather have nothing, no internet, no TV, NOTHING, than ever use this company again. THEY ALSO WON'T STOP BILLING ME AND I AM ABOUT TO FILE A LAWSUIT. I have canceled my account 5 times in the last 4 months and still am being billed. read more

Comcast/Xfinity dropped about 10 am on July 8, 2024, when Hurricane Beryl hit Houston. Today is July 15th, a week later and it it still out. Received a robo-call from Comcast this evening saying service won't be restored until Thursday, July 18th, 10 days, 240+ hours later. I am relying on my iPhone's Hot Spot through Verizon for internet access. Comcast's service was already crappy, but this is totally unacceptable. $260 per month for nothing. I'm moving my business elsewhere! Liars, cheats, and thieves! read more

Can't get through to a human. Automated system makes you go round and round in circles. Technician came out blamed my tv, instead of hooking up a new cable box and then left, when he never brought the cable box I requested! Didn't even bother to look at the situation and said I would get no box. He was asked to leave. When addressing him, he only grunted. It seems no one wants to work or do their job properly. He was so bad, I had to report him. I have been a customer for 17 years and this is how I am treated? This is after waiting for a technician for almost a week! read more

This people are very good at selling but when it comes to support they are terrible.

Honestly the customer service is stupid! I spoke with two agents through chat because you can't ever speak to a live agents and my problem didn't get fixed. I called all morning to speak to a live agent and it never happened. This robot customer service is dumb!!! Not everyone wants to speak to a robot! So one of us would still like to speak to actual human!!! Do better!!!! Sadly you guys are the only one we can use in our area but if I had the option to use a different service I would totally use them instead. read more

The young man who came to my house on a Sunday was excellent. He explained what was wrong. He repaired it. Checked each television in the different rooms. I have had service men who were brusque, in a hurry. This young man took his time. Unfortunately, I don't know his name. Kudos, for the great XFINITY service. Charmaine read more

ABSOLUTE TRASH SERVICE! We've been with them for 20 years and they have steadily gotten worse over the last 3-4. The ONLY reason we're still with them is that our other option is Frontier and they are worse than trash. I've had connectivity issues with both TV and Internet for weeks. Their moronic automated system will not allow you to talk to a human until you go through it's troubleshooting program first. If you try to bypass it, it hangs up on you. I FINALLY got someone from Pakistan or Mumbai or wherever that I could barely understand who wanted to try all of the same steps that the automated system did. When that didn't work, she told me she'd get me on the phone with tech support. After 25 minutes on hold, the call disconnected. I tried to call back and got the same stupid automated system. A few days later someone called to ask how fantastic the service was. I laid into them like there was no tomorrow and told them how horrible Xfinity has become. They apologized and set up a service call for today. Between the time the appointment was set and the time that the technician showed up, I got at least 5 text messages telling me the problem has been fixed and asked me to cancel the call. Nobody had even been here yet! The system tries to convince you that somehow the problem was just mysteriously solved itself and that even though nobody showed up yet, I wouldn't be needing the technician. He finally came and said that there were 2 issues, both outside. 1 he could fix (and did), but the other needed a line crew to repair something inside my cable box in the yard and that they would be here in an hour or two. That was at noon. It is now 3:49, nobody has been here and I've gotten 2 text messages telling me (again) that my problem has been resolved. It still hasn't! Nobody has been here to do anything! I expect WAY more for almost $300/month! XFINITY...... YOUR SERVICE IS COMPLETE TRASH! I will be cancelling my service with them as soon as I can find an acceptable replacement. SECOND WORST CABLE COMPANY EVER BEHIND FRONTIER! read more

Expect to wait 30 minutes at least even if that's just to pick up equipment. The morbid walmart greeter using stars on her face is useless. They have at least 10 people waiting. Yet she's standing around as well as another chick when they could be helping customers. When I asked if it was really necessary to wait for items that should be ready for pick up with a chola attitude straight out of east end. Great customer service to a start of a new account. read more

I was supposed to get a $250 credit for trading in my wifes IPhone when purchasing a new Flip 6. We sent the phone in and was told the trade in was being processed for 2 months. After hours on the phone with support I was eventually told I wasn't eligible for the rebate without any reasonable explanation. We also deal with an unreasonable number of service outages. read more

I'm usually super understanding and nice but this company's customer service and technicians are trash. It's been over a month. I have internet, tv and home security with xifinity and untill now, my home security isn't setup. It took 5.5 hours between 2 days to get my internet setup. 2 weeks after setting up tv, they told me I had to order a new box because I got the old version. Customer support is a joke and you can't get ahold of anyone unless you tell them you want to cancel your account. They have a lot of clueless technicians working with them and if they can not fix your issues, they will transfer you to another department that's got nothing to do with technical support... I've been transferred to sales department twice for a tech issue and even the salesperson is clueless as to why I would be transferred to them. I cannot receive their verification texts or emails and no one seems to know why. They can't get my security cameras to work but yet, I'm still being charged for the service. I've been hung up on several times after being on the phone for hours..... and had to start all over as result. This company has made me want to curl up in a ball and cry more then a guy ever has. I submitted a partially blurred picture of my account as to verify that I should be receiving these services read more

Comcast Xfinity - Internet Service Providers Near Me

We're tired of the constant problems with our home internet here. Service sucks.. We will try and switch to another provider. I'm unpleasantly surprised that the Internet in the USA is much worse than in Europe! read more

Outage is and was extended many times today September 18, 2024. The last update that the service will be restored at 11:00 pm. This will drive me looking for another provider. read more

This has got to be THE WORST company ever out of all! It's like they hire.....people reps from......_(&)&++_+*! Like is anybody educated anymore?! I called every single day umpteen times just to STILL get somebody who didn't get it right! This is it! I refuse to go any further with this lousy company- supervisors and managers on down.. XFINITY IS THE WORST COMPANY! read more

Really bad customer service. In fact, it doesn't exist. Online account not working, chat not working, and even the 800 number is automated and it's not working either. The only information I received was that there is a price increase for 2024. FOR WHAT??? Jim brown read more

They don't need a 1 they need a 0 they lie to you and think it's ok don't store your credit card or bank information they feel like they can take money out of your account without of your account without your consent the tactic they use are shady and it's nothing for them to cut you off block your address unfortunately not too many carriers at my location I wished they would go away and never come back I pray that there is a company out there who are not like sharks desperate for meat and the customers are the meat and xfinity formerly known as Comcast they had such a bad reputation they had to change the name but not their tactics all in a matter of time will be elated to have another carrier other than xfinity comcast read more

I've been a loyal customer for 10 years, and this week they have tested my faith in the company. The xfinity assistant is terrible, the automated service is poor, the response time is bad. I've been dealing with an issue for 5 days now. Every time I call for an update a ticket is submitted, and then closed within an hour or 2. With no resolution. The technician claimed to finish the job. Does this look finished to you? They didn't even secure the hole they made on the side of my home to push the cable through. read more

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The problem is made by Xfinity self!!!! A professional from XFINITY pull out our cable from the Xfinity connection box and plug in new cable of new customer from our neighborhood. Our internet cable has been connected nowhere!!! This causes our 3 days Internet outage -- from Nov. 23 to Nov 25, 2023 Including Thanks Giving holiday!!!!!!!! We have used Xfinity since last year. Internet has been cut off over 3 times. Each time would cause 3 days to fix the problem. And the problem is made by Xfinity self!!!! read more

Their customer service is terrible. Can barely understand their agents and they just push you off on someone else! To get a real person that you can understand is impossible. read more

Worst customer service ever, and they will steal money from you. Bought Storm Ready equipment and returned it a week later because it won't work, and you cannot get support for it. They charged me $250 for the equipment even though I returned it to the same store where I got it (Hwy6 & West Rd in Cypress, TX). Got on the chat twice (you're no longer able to reach a live support agent with Xfinity) and they both confirmed my funds would be credited back. Two months later, no joy. Went back to the store, but no longer have my receipt for the equipment, so I was told there is nothing they can do, even though THEY are the ones who sold and rec'd back the equipment. Canceled my service immediately. Nice job Xfinity - I was a 5 year + customer, but never again. My account # is 8777 7021 0264 7406. read more

Horrible company. Recently moved into a new apartment paying for 1200mbps plan and I don't even get 800 using Ethernet. My roommate gets 50 download on a good day and not even 15 upload using wifi. We have reached out so many times and they say we need a new router as ours can't handle our plan. We already have the xb8 and they just keep sending us the xb8. Then putting all of that aside, i don't even care if the internet is a little sucky, the worst part is it randomly going out for unknown periods of time. Once you have your phone number on file, all they do is send you to their ai voicebot that is so severely brain damaged my dead disabled grandfather would be more help. Then on the chance you do get to speak to an agent(you have a 1/10948747282 chance) you are connected with a call center in India where they won't connect you to a manger no matter what as well as they don't know what they're talking about. How the fuck are you going to tell me my modem(xb8) isn't fast enough and then send me another xb8? Worst company I've ever had the displeasure of dealing with and unfortunately my apartment complex only allows you to use this service. read more

HORRIBLE after the hurricane which was 7/8. We still don't have internet on 7/21. NO COMMUNICATION!!! SIgned up for updates and one text in two weeks saying nothing helpful. When I called customer service, I couldn't talk to anyone and was told "nobody can help you." Obviously this company is too big to care. I have a second home in another city and I use another provider. The minute the internet goes down, I get an update and continue to get updates until the issue is resolved. FIND SOMEBODY ELSE FOR YOUR SERVICE!!! read more

Xfinity offers the most atrocious excuse for customer service on the web. I was trying to get a new password as I forgot the old one. On their website, they (SUPPOSEDLY) sent me a reset code 3 times by text message - none of the reset codes arrived. Then, I tried getting the reset code four times by email. The result was the same - NO CODE RECEIVED. This disgraceful company charges an atrocious amount of money for internet and TV service and provides no way to speak to a human being by phone to address elementary problems - there is no phone number listed anywhere. The website is designed and/or maintained by morons who never seem to test their creations worth a damn. I'm waiting for Google fiber to arrive in my area, in which case these folks will take a hike within 1 minute. Shamefully incompetent. read more

Pricing is high and service is unstable and unreliable. Internet goes out randomly for no apparent reason. During a sunny day with no wind the internet will go out causing me to lose out on a few hours or a whole day's pay. Xfinity does not credit your bill for these outages due to weather, repairs or maintenance and those are pretty much all of the reasons the internet goes out, so we could lose internet for hrs, and lose money as a result, due to their planned maintenance and we are still expected to pay the whole bill. Terrible company that does not care about their customers. read more

Xfinity internet and xfinity mobile is bait and switch, what they tell you on the phone or through their worthless app is NOT what you get in person. I've caught them in 4 lies and they refuse to admit any type of error on their part. I've disconnected both of their services and then they're trying to charge me a " prorated" rate for services that I wasn't using as I was no longer on either of their networks. There's been 2 times that I have been talking with customer service and I've heard CHICKENS in the background!!! My advice is to drop them, call your bank and get a new credit/debit card number and have your bank put a block on them from accessing your account. And the agents at the xfinity store are uneducated about their own products and will smile at you while telling you to call customer service and solve your problems with them, only to have customer service tell you to go to the xfinity store and talk to management. I've since found cheaper and more reliable internet and phone providers with much more knowledge agents . These people are NOT the only game in town folks!! YOU CAN DO BETTER!! DO NOT TOLERATE THEM!! FORCE THEM INTO BANKRUPTCY!! As their business practices are morally bankrupt!! read more

if anything related to quality or customer service is important to you please stay very very far away from Xfinity. Anything that gives them a good review is fake and possibly a bot. They will do everything in their power to keep you away from talking to a real person and send you in circles. They would try not to resolve any of your issues while still trying to get as much money from you. Use Fidium Fiber or any other competitor in your area read more

Without phone service for 10 days. Unacceptable customer service. Expect customers to go without phone service? Poor cable service too. Too big to be good! read more

Comcast Xfinity - Internet Service Providers Near Me

If I could move all stars I would. Most horrible experience ever. I needed WiFi, satellite, and home security. I hadn't had the service at my home more than 15 days. I received a bill for almost $1,700. Over been trying to speak with someone for two days. On 2/14/2024 after the 6th rep I was told I'd receive a call back due to my home security being put into one bill instead of 18 months. Mind you my bill should be $250 monthly. That didn't happen so I called back today 2/15/2024. I've been on hold for over an hour and presently at the store and still waiting with both. I was also charged $407 and have no idea. I advise anyone to please do your research. Seek other companies because this is horrible. I work hard for my money to take care of my family. I did what I need to protect them being I'm a traveling nurse with high school and college kids I want them to be entertained and safe at all times. I did not get this with Comcast/Xfinity. read more

Comcast Xfinity - They're on hold plus I'm at the office waiting. This is sad. - Internet Service Providers Near Me

I wish I could give zero stars. This company called me and offered free phone service for a year due to the affordable care act expiring, next thing I know I'm being charged $40 for service. I spoke with them for 6 hours one day only for them to cold transfer me back and forth between departments. they would say yes mam we see the promo but we can't add it I'll transfer you over to xyz department. one Supervisor promised to do a warm transfer because he can clearly see the promo however it expired on 07/30/24 and that mines was added on 07/28/24 so there should be no issues. only to be hung up on because that representative barely understood my English. He would constantly place me on hold repeating himself. I recorded myself being place on hold for an hour before I used my son's phone to contact customer care while still being on hold with the representative who eventually hung up on me while I was waiting to speak to his supervisor. The new representative was able to hear the previous representative hang up the phone in my face without probable cause. I was not irate I was kind and I told them I need these calls pulled because I've been nothing but patient when I shouldn't have to be I'm the customer your supposed to please me not the other way around. I decided to go to the store the gentleman was very nice but he couldn't help me with the phone he was able to help me with my internet. over all I'm looking to switch service because why do yall have people playing on the phone causing unnecessary health issues, high blood pressure, anxiety. I'm devastated My ibs has reached the inflammation stage and that is hindering me to perform daily task like working and leaving the house. Thanks a lot Xfinit! read more

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