I visited this Verizon store yesterday after 4 pm to get assistance with opening a business account. Unfortunately, the customer service at this location was extremely disappointing, and I left feeling uncomfortable and judged. * Background: I had been told by a Verizon representative over the phone to visit the store because the online link I was sent was not working. * In-Store Experience: When I arrived, I explained my situation to the representative at the door. Instead of helping, he dismissed me, saying everything had to be done over the phone. This was confusing since I had been told otherwise by Verizon's online support. * Lack of Support: I asked if I could call Verizon customer service while in the store, and he reluctantly agreed. Over the phone, the representative guided me through the process and confirmed I needed to submit paperwork. The in-store representative, however, showed no interest in helping and acted as though I was lying when I explained that I had been approved for a business credit line. His facial expressions and comments were unprofessional and made me feel judged. * Outcome: Despite being approved and ready to proceed with my purchase, the lack of support and dismissive attitude from the staff made me so uncomfortable that I walked out. The online representative was professional and helpful, but the in-store team seemed more interested in chatting with a police officer at the front door than assisting customers. Final Thoughts Customer service at this location is unacceptable. I was prepared to pay out of pocket and use my new business credit line, but the staff's behavior drove me away. Respect and professionalism should be the standard, especially at a customer-driven business like Verizon. Because of this experience, I chose to go with AT&T instead. In 2025, judging customers and failing to provide basic assistance is simply not acceptable. Everyone works hard for what they have and deserves to be treated with respect. Recommendation: Stay away from this Verizon location. The representative name is Tommy / William he gave me two names which I thought was weird as well read more

I've been To this location 3 times. Twice for my phone and once with my spouse for his phone. Both times my phone I have received terrible customer service and they rush you out of the store. I came in for assistance with getting my phone fixed and they told me to do it online. I came in for you to help me do it. If I wanted to do it online myself I wouldn't had come in. I've been helped by someone different every time I've been in the store. There's only two people who actually help and do their job and don't just send you home to do it online or call the help desk. read more

I was experiencing network troubles with my old device. Picked up my new phone from the Verizon store after ordering online--super quick and easy. The store was busy with many people sitting around waiting, however I went up to an employee and they immediately assisted. Three minutes tops and I was walking out with my bag in hand. VIP treatment, if you ask me. read more

Worst customer experience I've had in a long time, bad attitude for a warranty repair I was in for, immediately had to say I had damage on my phone a couple scratches wtf it's a phone read more

Time to keep your eyes on the verizon. This is one of the nicest Verizon stores that we've been to, and people were friendly, and the wait time wasn't as bad as most of these stores, and Barbi was more impressed by this Verizon store than many of the others we've been to. I liked it more than a lot of the ones I've been to. It's over here near the H-E-B that I go to fairly regularly, and I think we'll be regulars at this one ahead of most others, now. read more

Verizon - Rizon to the occasion - Mobile Phones Near Me - Houston, Texas

I had went today with my uncle got service by omar; omar was giving my uncle facial expressions just cause he didn't knew his # and omar was on his phone for the the first 2 minutes before helping us read more

Al principio nos dieron un precio y después de la compra nos dieron un precio mayor les recomiendo que vayan con mucha precaución

Not honest or trustworthy i still haven't heard from they to date but again they received the service fee

Deceived by Verizon and now they will not honor it. Bought a phone with Metro pcs and T-Mobile. I switched over with Verizon thinking I will have better customer service, and better phone service. Verizon acted like bringing my device over would be a non-issue. Immediately, after transferring to the Verizon network, my text messages began failing to send, my hot spots didn't work and my device failed. After 6 different calls with tech support, Going to the corporate store 4 times and resetting my phone to default factory mode my phone is still having all of these issues. I have zero issues with the phone, it is in perfect condition and operates flawlessly. However, Verizon solution to this is that I need to buy a new device. I literally just bought a new phone. The issue is on Verizon side, it's their network, they should be responsible for replacing my device since you told me that mine would work!! If they had been upfront about known issues with switching over I would have reconsidered making the transfer to Verizon, which I guarantee is exactly why they did not disclose this information. My Verizon bills are almost $300 a month. All they can say is sorry and to speak with customer care. And customer care just say sorry and dismiss the issues. This is time consuming emotionally draining and impacting my business and day to day life. And they are trying to charge me $1000+ to cancel because my account has been under 30 days. Now that I paid everything off in July. I logged into my account in December hoping I can find the info on the Apple Watch a bought. To my surprise Verizon have still been charging me. After being in the phone with the rep for 2hrs they could not do anything to help me even though I showed proof that I disconnected he said after you paid everything off there was still service fee therefore the amount increased because you was not aware or notified. Verizon is a scam and should be ashamed. I hope Tmobile take them out of business because they are so wrong for this. And my business is a nonprofit they even gave a hard time for tax exempt. Giving Verizon a chance have been the worse decision in my life. If they was the last network company in the world I would prefer to go phoneless. That's how bad my experience was with them. read more

Y'all!!!!!!! Go see Chiliyah! I swear Chiliyah is the only person at Verizon who actually wanted to help me today. Chiliyah is freaking amazing! Verizon's toll free and text chat things set me into the store, which was annoying but ok. I sat in the store for at least half an hour because the store associates only have certain permissions - understandable. Then when someone finally answered they tried to hurry and get me off the phone, BUT GOD, sent CHILIYAH to stick up for me. I'm so happy she was there. Every cellphone company needs at least 100 CHILIYAHs. Ok, I'm done - yall have a blessed day! read more

They charge too much an there service is terrible tried moving back to AT&T an they penalized me I will never go to Verizon again

To whom it may concern: I am writing this email to see if I could get a resolution from the incident I encountered today at your Bellaire location at Hway 6 . I actually just left the office on Belaire and Mirca would not give me any information for the district manager she just said to call customer service. I called back and they gave the name of a person by the name of Suhail but would not give me a number to reach anyone. I saw this email on the stores reviews. Hopefully I can get the help I need.. I want to first start off by saying I have been an AT&T customer for OVER 20 years. My son and I went to your location on June 1 to see about getting an Apple Watch. While we were there, my son decided to replace his phone to a new 15 iPhone. Mirka explained that he could get a $700 credit but because the screen on his phone was broken, she couldn't take it unless we replace the screen. She explained to us multiple times that we had to bring it back within 60 days to get the $700 credit. During that visit, I also bought the Apple Watch, another 15 I phone for myself because my iPhone 7 phone wasn't compatible with the new watch. The next weekend while picking up my watch I bought another product from you which was an Apple tablet... so today I went back in there to get the $700 credit for the fixed phone and she stated that we only had 30 days!! That is totally u acceptable and I really feel that she was being deceptive by lying to us about having 60 days but now after she made 4 expensive product sales she telling us something different. Please let me know what can be done about this matter. Thank you for hearing me out and please respond at your earliest convenience. Thank you, Irma García Get Outlook for iOS read more

This Verizon is located very close to where I live and so it is very, very convenient. I have been with Verizon for years and will continue to do service with them as it is comfortable for me. I have received great service from them and the deals they have offered in the past have been great! I cannot remember the name of the guy who helped me to upgrade my phone but he was nice and pleasant enough. Expect to be greeted when you walk through the door, you will always be acknowledged right away. The phone I wanted to upgrade to wasn't available but it was ordered for me to come in in two days and they gave me a piece of paper to allow me to transfer info from my old phone to my new one at my leisure. This store is one of the smaller ones but customer service is excellent! read more

Katie was wonderful and went above and beyond at the Verizon store Royal Oaks, 11700 Westheimer!! She even called us to see how we liked our phones and asked if we needed any more help. We switched from another company because we heard wonderful things about Verizon. Thank you Katie for all you help. read more

I' absolutely LOVE the service. I have never had an issue with the Verizon service itself. My issue is with the CUSTOMER SERVICE of THIS particular location. I chose this location to do a curb side pick up for my Home Internet equipment, this location closes at 6pm, there are two locations within 10 minutes apart from one another, I went to the Verizon store closest to my apartment, when I got there they were very nice and told me that my order was at the other location. I get to this location at 6:00pm, thinking "okay, although I got here RIGHT AT CLOSING, It's a CURBSIDE pick up so there shouldn't be an issue with literally handing me a bag and me going on my way". Hmm, that wasn't the case. The store was FILLED with customers AND workers. So I thought okay, SURELY I'll be able to pick my order up, because everything was done online and nothing was needed from me. THAT wasn't the case, the little officer in the store told me they were closed, I told him that I only have a curbside. As one of the customers were leaving, one of the employees came to the door and told me that curbside closes when the store closes and shut the door in my face. Don't get me wrong, I understand the closing times etc. but where tf was the customer service? Verizon prides itself on CUSTOMER SERVICE. And while their service is great, their customer service is LACKING. I work, and was literally speeding in traffic trying to get to this location, just to have the door shut in my face with a STORE FULL OF CUSTOMERS, over my CURBSIDE orders. Give me a break smh. BOOST MOBILE would NEVERRR. read more

I knew this was going to be a poor experience when I walked in and saw the security office leaning against a wall, AirPods in and on his phone. I walked into this quiet store at 2:45pm on a Wednesday with very few customers and at least two salespeople on their phones speaking with each other. I inquired about the wait and was told there was one customer in front of me but could not find this one person. This location was previously excellent but could tell there had been a change in management And not for the better. decided to leave. read more

Warning: I Yelp a lot and I'm a mobile addict. Only Verizon Wireless can satisfy my needs. I've been with Verizon for over a year. I need the steady data and cell phone signals in Chinatown and other parts of Houston. Yes, it costs more than other guys. But you get what you paying for. I ditched T-Mobile after my 11-year relationship. The signal was terrible, plus other issues. I also tried AT&T Wireless for less a year. I found Verizon Wireless has more professionally trained sales in person or on the phone. I came to this store several times when I was thinking about upgrading to Samsung Galaxy Note 4, my current phone. They gave me other options and many recommendations on accessories and packages. I was also looking at other electronic gadgets. The salespeople were knowledgeable and friendly. The recent move on data rollover like AT&T Wireless, I didn't really care for. I currently pay $20 for 1 Gb. I barely use 800 Mb a month. New plan for "small" is $35 for 3 Gb. It can carry to next month. No thanks. I really need to reduce my hours on the mobile devices. My hands are kind of tired. So, if you're in the market to change cell phone provider, come on down to Verizon Wireless. Beware of other stores carrying Verizon name but operates as a contractor. Only the corporate-owned stores, like this one, have high level of customer focus. p.s. Over 60% of data usage is on this Yelp app. read more

Bought my mom a phone online from Verizon. I have been trying for 5 days to get it activated and I can't get any help from customer except they hang up on you when they say oh let me transfer you. The local stores around my area don't wanna help because I bought the phone through Verizon online services . The managers at these local stores are extremely rude AF. So mom has been without a phone for 5 days now. Verizon charged the phone fee and I had to pay for the prepaid service up front. So to me Verizon is stealing money since they can't provide the activation service in the phone. I want these days credited back to my account. Horrible customer service. As soon as the 60 day contract is up bye Verizon. read more

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Purchased an Apple Watch Series 6 Silver Stainless Steel 40mm Case with Milanese Loop in Silver on 12/17/2020. The watch was a gift for my wife. She has been having trouble with the magnetic band not holding. Since the watch has been in our possession for more than 14 days, they will do nothing to rectify this issue on a $800 watch. Whatever you do, buy your Apple products from Apple, NOT from Verizon read more

I had Verizon for more than 20 years. They are extremely overpriced. during the past 3 years, I had 1000s of robocalls, scam from an Indian call center, and tons of spam fraudulent calls and telemarketers every day. I had hundreds of calls in the Chinese language. I didn't realize how bad they were until I got a very cheap alternative months ago. If you are paying big bucks for what they call "good service" you are throwing your money away, they are flooded with fraud and robocalls. read more

Don't bother setting up a curbside pick up. I set one up. Pulled in a curbside spot and checked in. No one came out. I see people inside one even came to the door and walked someone out. I go inside and they tell me the system is down and they had no way to check. Well common sense isn't so common is it?!?! Clearly I am parked in a curbside parking spot and no one had any thought to come and find out. I hate stupid people. Your store should do better about tell your employees obvious information like if the system is down check for curbside customers. Whats the point of having it? read more

Two employees, two customers, security, and us. Walked around for about 15 minutes and finally left. Security was WAY more helpful than the young lady who had checked out customer one, but was talking to him about the Houston flood, his relocation to a first-floor apartment, and how he turned 71 last February, before then sharing how her grandmother lived in area X and had to relocate. Employee 2 spoke, but then proceeded to stand behind customer 2, who was looking at phone cases on the wall...one by one. Sales of three iPhones just walked out the door. Thanks for saving us $$$! @Verizon #Verizon read more

Kristian is literally THE most intelligible, sweet , humble, prompt and HELPFUL managers of ANY Verizon store to where I have ever been. He's aaaaaalways willing to help. Always. Thank you so much for always being amazing!!! read more

Kay should get a promotion, a raise and recognition. I came here after two trips to the Post Oak Verizon store where I sadly spent a total of 5 hours. Kay was able to set up the Gizmo Gadget to my phone in less than 5minutes just by "thinking outside the box". The managers/employees at the Verizon store on Post Oak could not figure it out even after spending 5 hours on my account. (See my review on the Post Oak Verizon store for details) Kay should be training this other location on customer service and technology. read more

I've been to this location 4 times in a couple of months , from opening new lines, to upgrading. They have given me excellent service every single time. They will make sure all questions are answered, and that you walk out with everything you need. The employees there are very polite, and open the door for everyone whether they are coming in, or leaving the store. read more

I will never come here again, I needed help because my phone wasn't working and they didn't bother to look at my phone or listen to me, they told me to call technical support for help, I contact technical support and that didn't help, I finally went to a different location off of Katy Freeway and they were very helpful, it turns out that I needed a new SIMS card. I wish I could have gotten his name because I Want to do a survey, The owner needs to investigate how they interact with the customers, Responding to my review by apologizing is not good enough for me read more

I've stopped here a few times to grab some accessories for my phone. The associates here are always nice and helpful.

So now Verizon makes you do all the transfer yourself rather than helping you. They literally give you some papers and send you on your way when you pay about 900.00 for a new phone. Completely ridiculous when no other customer is in the store. I find it asanine. If another brand gives better service, I will be upgrading to that brand when my contract ends. So sick of b.s. There *has* to be better. Update: So after getting that comment from Null, I tried to take Verizon up on its offer to get some help. I called back this location, and all I got was a complete runaround in which I was put on hold. I called another location, and I was told they had no such thing as in person customer service anymore (well that is apparent). Just sales. The salesman at the other location offered to do a transfer 40.00. When I got upset and asked why I could not get any help when the transfer had always been part of the sale before, he offered to do it for free because I "had a bad experience." But he would only transfer my photos, videos, and contacts.Seriously, what is so hard about offering to walk me through it in store???? Why can't a person get *basic* help??? When my contract is up, I am out. Detest Verizon at this point. read more

Just got a new phone! The customer rep was very helpful! Although he could not set the new phone up due to wifi issues he gave me an easy step by step procedure which he started read more

Why the fuck do you say you close at 8 and you fucking close at 5. Get your fucking hours right you idiots, wasting my time and gas!

I'm gonna try to sum this up. I went into the store with an issue, not looking to buy or upgrade. The customer service I received by both Jenneffer and Anna was far above my expectations. It was even far above what I'm sure Verizon's expectations of them are. Because of how I was treated and the above outstanding service I received, Verizon now has a customer for life. I won't get into all the details, but there's been plenty of times over the past several years, with these other company's new lower priced plans, that I've compemplated leaving Verizon. After the service I received last weekend and the human component they added on top of it, I am now a customer for life! Because of how these two ladies handled my issue, Verizon will now be getting at least $100 month from me for several years to come and I happy to pay for service from a company that hires the type of people I had the pleasure if dealing with. To sum it up, I wasn't a number or just another complaint to them, I was a human being and could have been treated any better. As long as I live in Houston this will be the only Verizon store I'll go to for my needs. All I can say is.....THEY WERE FANTASTIC! read more

Larry was extremely helpful, made sure that all of my concerns were answered and then made my switch to Verizon as easy as possible.

Always a pleasure coming to this location. Unlike franchise stores, this one has salespeople who actually help and know the product and provide customer service without pushing you to buy unnecessary shizit. I can't remember my salesperson name but he was very helpful when we went to get me a phone. read more

I had reviewed the phone I wanted and they set me up with the new DROID Max HD and reduced my monthly bill by about $50.

Went in to get an upgrade on my phone and I am so glad I did. Thanks to William for making it so easy for me as well as having a great personality. Neat store as well. Recommend anyone to switch to Verizon if you're not with them already!!! read more

My last two experience at this location was great until today. My husband was upgrading his iPhone and the sales rep went over the fees and talked about a package which was $100. Didn't explain thoroughly but said it comes with 3 accessories. Didn't think much about it since we were in a hurry, so we paid and left. My husband was checking the receipt and there were two different transactions. One was for $25 another for $75. What was really weird was that the receipt for $75 was not an itemized receipt. Confused, he checked on MyVerizon app and saw the receipt had itemized those 3 accessories we didn't really need or want. He went back in the store to return the accessories, but what was really shady was that the sales rep's attitude who helped us about 30 minutes prior changed into a different person. He said how he gave us a discount on the upgrade fees (which is a bs cause i've been with verizon for over 5 years) and that was a recommended bundle package ..and so on, but once he figured out that we were here to get our $75 back, we could tell he was annoyed ,and told us to wait until he was done with his other customer. We asked for somebody else who can help since the refund transaction shouldnt take more than a minute. It was our fault too since we didn't double check our receipts and thoroughly investigate what the $100 was for when I never paid more than $40-$50 every time I upgraded. But what upset me was the sales rep's attitude when we went back to return the accessories and I felt like he should've told us that it was a bundle package for the accessories not explain it like its the fees. I put a lot of trust in this place since the managers and Isaiah was so patient with me and helpful ... Now I feel like I have to stress to watch my back like I'm buying a car at this place. I guess I'll just have to watch my back and triple check what I'm paying for next time. read more

I stopped by last night just before closing time. Spoke with Jeff and he was very helpful. He answered my questions and asked if he could help in any other way. This location is now a corporate location and the one around the corner on kirkwood is closed. read more

Sent a defected Apple Watch and wanted to return it. Waited 20 mins to see a rep. When they were finally available, he worked for another 20 mins looking to the matter only to find out I had to return it to the store where I picked up my online purchase. Was told, "the system wouldn't let me return it". Was told I also owe a $35 restocking fee for a defected item. Classy read more

I had a an amazing experience. Everyone was very nice and extremely helpful. Muhammad and Garth don't stop until they Resolve the situation. A MUST visit. read more

WOW!!!!!!!!!! What a difference in customer service at another Verizon location! After an incredibly nasty and rude customer service encounter at the 8401 Westheimer Rd Houston Verizon (authorized retail dealer) a couple of hours ago, we got first-class service at this corporate store across from Royal Oaks. James Vaughn, Verizon Specialist, exemplifies totally awesome customer service in helping us upgrade to the new iPhone 6 Plus as well as explain available payment options! So even in 2015, you really can get excellent customer service from a mega corporation such as Verizon. Lesson to be learned: Don't purchase or upgrade your phone at a retail dealer, such as 8401 Westheimer Rd, where they don't care if you do business with them or not. Make sure you are selecting a Verizon corporate store. They will treat you right!!!! read more