Pretty quick service! The employees help you as soon as you walk in and service your needs. Would recommend this location if you want to leave happy. Super excited to receive my new iphone next week! read more

Worst customer service ever. Dealing with AT&T is hard enough, but the people in this store are just rude.

Service was immediate and pleasant. Calm, quite environment. Good parking out front. I really like the new location. I didn't check selection, because I was there to resolve an issue with a recent online purchase. read more

Amazing service! Best store to purchase from. Great customer service, very knowledgeable about the products in store

Wonderful customer service. Malik and his manager were soooo helpful. If you need to come in to an att store for help this is the store to come to. read more

Mohammed was VERY helpful. We needed to add a second line for business, and he was instrumental in getting us a second line, while keeping our costs within our budget. When it is time to upgrade our phones, I hope to work with Mohammed again. read more

since when did authorized retailers not do what theyre suppose to do? spoke to emily salines and she was no help whatsoever. came to unlock my phone and both employees were no help whatsoever. att service has gone down. ive been a customer for years and even used to work for mobily and that is not how customer are suppose to be treated. youre suppose to do everything in your power to help the customer and all i get is "call customer service." read more

The note on the door reads STOP; however, no one is sitting at the table to sign us in. My husband walked around the store so employees would know we are outside waiting. After 7 minutes, an employee leaving saw us and got someone to assist us. If you are going to have customer's wait at the door, have your employees posted at the entrance. This system is not working as this is my 2nd time here trying to get a new phone. read more

Horrible customer service. I am studying abroad in Italy currently and went to ask if my iPhone was unlocked. 1) The employee had no idea what he was talking about and was not helpful. Also he did not care because helping me would not get him any commission. 2) Said my phone was not an AT&T phone when I literally bought it at that location...turned me away and said he could not help further and to go to the apple store. Apple store checked my model and said it should be unlocked. 3) Now I am in Italy, and I went to put a new SIM in and my phone is LOCKED. Called AT&T and the lady told me that I still had $300 to pay off on my phone before it can be unlocked! Now I have paid $70 for an international day pass plus the $300 due to the ignorant worker that could have taken an extra minute out of his day to see that I still had to pay off my phone. AT&T is absolutely horrible. Can't wait to switch to another carrier. read more

Darnell has been mentioned many times in previous reviews and I would like to reiterate how helpful and knowledgeable he is. He made he whole process easy and we were able to have a new phone up and running in about thirty minutes. I recommend getting there when they open so you can get helped as soon as possible. read more

I went into this AT&T Wireless store after I purchased my new iPhones at the apple store. I needed to transfer all of my old contacts to my new iPhone from my old (other carrier) Katana. I was worried they might put me to the end of the line since I wasn't purchasing anything. It was pretty busy in the store, but because it was iPhone 3GS launch day, the place was fully staffed and more! I walked in and was greeted right away. They were happy to hook up my phones and transfer over the contacts. In addition, I asked about a teacher discount for my service. They were happy to look into it and then apply a 15% discount to my plan right then and there! I was really pleased with how helpful everyone was at this store even though they were busy with 'paying' new customers. It's a real sign of customer service of how good your employees are on a busy busy day. read more

Deranty was a big help, after all the annoying and confusing stuff with the 1-800 number, he took action and really helped me out with getting everything done read more

The wait times at a Disney theme park is quicker than this store . The store is severely understaffed. Came in for a return waited almost 2 hours with only two people in front of me. Mostly everyone walked in left . I appreciate the two guys that stuck it out to help who they could. I want to also mention - To the female representative that night you can't decide when you are available to help customers , and when you are "busy". I like how when I asked you a question you quickly brushed me off during my long wait ,but after two gentleman that just walked in (Did not sign in for queue) you became immediately available to assist to closing time . read more

This is the second time I came to this location. And I'm guessing because I am young and an African-American women they did not want to do service quickly. I don't want to make assumptions but the other patrons waiting looked different and older than me. I stood in line and waited with other people who also did walk-in's. I've watched them multiple times skip over me with people who had walk-in appointments and just looked at me and refused to help me when I asked him multiple times that I was willing to wait and wanted an estimated time for when I can get help. I would recommend going to another AT&T who would be willing to help everyone with eagerness, instead of just watching you and letting you wait without telling you anything. read more

I went in there today to try to add a new line to my service and purchase a new phone for my daughter and I talked to someone for 5 min and they told me it would be a short wait since they were attending someone else before me. I waited for an hour and finally decided to leave since no one else was willing to attend me. read more

After a long period of unsolved issues from atnt customer services I went to the cooperate store located at town center sugar land I met Mr.Geraldo and explained him the issues and then he called his manager Mr.Eric and they understood the whole scenario and unsolved problems that I was going thru they took care of everything immediately and helped me with their utter best. I am extremely pleased with their concern's towards customer fraustation when the atnt customer service on phone could not solve the problem. After they resolved my problem I bought an Apple watch from them GREAT SERVICE AND GREAT TEAM WORK THANK YOU GUYS CIZ read more

One of the worst store ever. They have the worst customer service. Wait time is at least 1 hour. They don't have enough staff to take care of customers. A simple question can be answered in 1 minutes not 1 hour. Negative 5 Stars! read more

AT&T Store - Mobile Phones Near Me - Sugar Land, Texas

Darnell bent over backward to help me out. He even called another store and found the phone I wanted and asked them to hold it for me. He is a great ambassador for the company. It reminded me of why I have been with AT&T for over 10 years. read more

I brought my grandma into the store to discuss her bill and potentially end her plan with ATT and add her to my family plan. After being immediately greeted Harrison helped us and listened to her concerns about her current plan, he reviewed her account and monthly usage and presented her with the option of a different plan that would cost her half of what she was already paying. He patiently helped her through the whole process start to finish. He truly cared to listen to her and research her plan to find a resolution, awesome service! Not to mention the great location and how well kept the store is! All of the other employees were pleasant and friendly as well! read more

Useless, unhelpful employees make this store a discredit to the brand. My wife and I loaded up our 3 month old and went to this store because her work was making her transfer her phone from a corporate billing to a personal billing account or ending the phone service in 5 days. Accordingly, both of us needed to be there to authorize the transfer of her number to my account. We went in with explicit instructions that stated "if there are any questions about the authorization to transfer the billing from [her employer] to a private account, have the AT&T representative call this number..." The employee we talked to looked up the phone number, which was of course on a corporate billing account along with hundreds of other employees, and, predictably, saw that there was no mention of my wife in particular. Accordingly, he said, there was nothing he could do. He refused to listen to us, cut us off, and paid no attention to the exact instructions we brought to him from my wife's employer. He was absolutely worthless and made a waste of our time after we had planned all week to take this transfer in and do the transfer in person so as to not mess it up. We tried to have this done at Best Buy, but they said that only AT&T stores can change anything having to do with corporate billing accounts... apparently that isn't even true. We will never return to this store and let the staff know as much as we left. We got a shoulder shrug. So this review is my giving this AT&T store the finger. I'll be contacting corporate. If you're reading this, don't waste your time. read more

Friendly staff that does not try to sell you unneccessary BS! I went to this store to purchase a new iPhone for my husband and merge our accounts together. The whole process was so quick and easy; it took less than 15 minutes!!! The rest of the time the sales associate, Jewel (awesome person!) was answering all the questions that my husband and I had regarding our new family plan that we switched over to, questions regarding the warranty of the iPhone, and general iPhone questions. They were never rushed nor did they rush us and most of all they weren't pushy trying to get us to buy all the extra BS that some mobile companies try to sell - THANK GOD! I'm definitely glad we came to this store to make such a large (large i our family) purchase! Definitely reccommend this place to anyone that doesn't wanna deal with pushy cellphone salesmen! read more

I don't know if anyone else is experiencing poor services from AT&T recently. For the past couple of months their services in sugarland area of Texas has been terrible. Despite several calls to customer care, no one seems to know what is happening. It's really frustrating. I wish someone would give me an honest answer to what the issue is. read more

This store is terrible. The service takes too long. The girl who finally waited in me was standing at the desk forever looking at her iPad before she finally called my name. Then she was not really helpful just referred me to Apple because the phone I purchased through Att has a microphone issue. It says online you can return a phone for issues within 30 days. It evidently not it's only 14 days. Who wants to pay 800 dollars for a phone that doesn't work properly? read more

We saw an AT&T commercial advertising an upgrade to the iPhone 5 for only $99 (when you trade in your current smartphone). I guess advertising really does work - we were at the store within an hour from seeing that commercial! We signed in and then there was a good long wait before we were helped. Good thing for me, there was a demo iPad that had someone's phone number and so random people were texting this person. I entertained myself chatting with this guy for 20-30 minutes. Finally Donna came to assist us and she was GREAT! She is very knowledgeable and friendly, and made it well worth the wait time. My boyfriend is not eligible for an upgrade yet, so Donna suggested that I give him my iPhone 4 and use his iPhone 3G as my trade-in. And of course she helped us with all the transferring of info from both of our phones. Awesome! read more

HORRIBLE CUSTOMER SERVICE!!!! I am a loyal customer with Verizon, had to go into this store with my sister while we were out running errands, I was in SHOCK how AT&T employees are allowed to treat PAYING CUSTOMERS! My sister was in there to give them money to upgrade her phone & the service rep we had couldn't even look us in the eyes or stop smacking his gum or even speak clearly!! This kind of terrible customer service was just foreign to me. My sister is switching onto my Verizon plan after this experience. Do not waste your time on this store, lazy employees who don't care if they have your business or not. read more

Come here for a phone upgrade and also got my direct TV and Internet switch from comcast. The staff are very friendly and professional answered all my questions and find best service for me toq save me money! Never over sale me anything! Thank you Alison and Harrison（sorry I forge how to spell ur name）. read more

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Horrible service, immediately dismissed. Wasn't able to describe my problem fully. The sales associate was eager to help others of a different race. This encounter make me want to leave att all together. Very disappointed. read more

Went to AT&T store today Sugarland location first colony mall believe it's Texas Avenue had an awesome experience just needed to upgrade a phone. Was helped by Darnell, he was recommended by other shoppers and he is Very knowledgeable and thorough. It was definitely an awesome experience and for any future interaction with AT&T regarding my phone or plan I will be using this location. read more

Great Store!! Customer service is OUTSTANDING!! I never have to wait. Reps are extremely knowledgeable and not pushy.

Sorry, AT&T, you blew it on this one! Looking for a new phone for my husband and walked in on a weekday afternoon. The place was not at all busy. After both of us wandered the store for 10 minutes, not one person had greeted us or asked if they could assist. As we walked out, there were two employees standing by the podium at the front. We walked right by, and neither one even acknowledged our existence. We'll take our business elsewhere, thank you very much. read more

First of all I live over 100 miles from this store. Went in last night to get two new tablets and a smart phone. We sign in and the host tells us "4 people are ahead of you." So we look around and an hour passes and people that were behind us are getting their names called,so I go ask the host who is a different person now and ask him what's going on.... He tells me there are 5 people in front of me. So I told him that's not right we have been here over an hour and people that came in behind me are getting their names called. He acted like he could care less so we left. I'll never do business with this store I probably would drop AT&T altogether but they are the only carrier I can get that gives service in my area. I still won't go back to this thug store. read more

I stopped by to check on a battery swap for my Lumia 1520. Got grilled: 1. Are you an AT&T customer? 2. Show us your ID before we can talk further since you may be eligible for an upgrade. I said NO THANK YOU and left the store demurely. I wish we had the equivalent of technocrats in Bruxelles in the U.S. so that the oligopoly in this industry could be unwound. read more

I stopped by here after I saw a rather large overage added to my bill. I sat down with Kevin Peterson and he had an answer and a solution within a few minutes. I haven't always had positive experiences working with AT&T but the guys here were especially helpful, courteous, and solved my problems quickly. Ask for Kevin if you want to ensure you have a good experience at this store. read more

We have a corporate account with a bunch of lines. Because i handle tech support for the company one of my jobs is managing all the phone lines. This includes issues getting new phones for new hires etc. Every time i have been here with issues or changes the staff has always been extremely professional and helpful. Although its not the quickest place because of the high volume of people its definitely the most courteous. read more

Decided to make a stop here since I had a few questions regarding getting a plan with at & t. It was extremely organized - there was someone waiting by the door with a tablet of some kind and asked for my name & informed me that they would call me when they're ready. The store was organized pretty well and wasn't too busy. I was called within 10 minutes and the gentleman helping me was very knowledgable and helpful. He didn't rush me and took the time to answer all of my questions. I was definitely impressed with the customer service here - keep it up guys! read more

Extremely satisfied with the service I received from Russell Thompson. He was Very knowledgeable and friendly. I'd recommend AT&T services to my friends and family members due to my excellent experience at the AT&T sugar land location. read more

Been here twice. First time was good, normal service. Today I had an amazing lady named ALEX who is putting herself thru grad school to pay for her education. She seemed so nice and hard-working I had to write about her. She knew everything about the phones and got me in and out quick. Awesome experience. read more

My wife and I visited this AT&T store to have our older iPhones replaced and to sort out some minor administration issues with our account. Kirsten Peavey, the Retail Sales Consultant that we were assigned was technically very familiar with all the Apple iPhone and iPad products and did an excellent job of answering our questions, getting us on an updated plan and transferring all out data from our old iPhones to the new ones and training us on the new features. The service from this Apple employee was outstanding. read more

We used to avoid this store if at all possible because of our experience a couple of years ago. So when we had to upgrade our iPhones this time, we went to the Apple Store. However, they were unable to transfer our phone numbers and we had to go to this AT&T store. The staff at this store had been replaced and our experience was great. They made the necessary change and had us on our way within 10 minutes. They were extremely gracious and helpful even though we were not buying anything. read more

I don't what all these bad reviews are about, I travel further just to go to this location cause I have never had any issues with anything here. Everyone is always so nice, explains everything I need or could want to know. read more