Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

I usually go to the Verizon store frustrated with things I could remedy if I just used a little…read morebit more patience or call the store. I had recently had to switch my phone because the charging port to my old phone was messed up. I should have just got a new phone but I settled for a refurbished one. I think all phones being called new are refurbished or at the very least programmed not to work after awhile but I'm probably wrong about that. Anywhere, the gentlemen at this Verizon were dressed very professionally. I was pleasantly surprised! So I went in and in less than 5 minutes I was already walking out, thanking the gentleman, and on my way. Technology is not my strong point. Oy vey!

I am so beyond disappointed. I actually went out of my way to find a Verizon store near me with…read moredecent reviews since I recently moved and I loved my old Verizon store. Only to leave this place totally screwed... I've been with Verizon for 6.5 years, I have NEVER been f*cked so badly. I went in to trade in all 3 phones on my account for iPhone 16s (Verizon promo). Robert was nice enough but very quiet throughout the entire process. I was confused a lot because of the lack of explaining most of everything. Lots of mumbling and spending time doing things on the iPad without telling me what's going on ‍. Ok whatever. I don't need to perfect. I leave the store as he ordered my 3 iPhone 16s to be delivered to the store. Come back to pick them up. Left the store pretty confused on how to ship my old phones on. Robert told me to ship my old phones and old internet box (as he also upgraded my box) using UPS. "I just take them in? I don't need anything?" "Nope. You just take it in. They'll know what to do." Well. They in fact did NOT know what to do. I was supposed to get a QR code or shipping label from Verizon at the time I was there I guess but didn't. I called Verizon customer care and they sent me one. Fast forward to turning in my old phones. Can't do that at UPS either apparently- message Robert and he tells me to just bring them in. Ok great... not what I was originally told but whatever. Robert isn't there when I go to return my phones and the employee who is helping me states that he doesn't know why- BUT he can't accept one of the phones. He tells me to get ahold of Robert. Wtf. Ok......? So I reach out to Robert twice letting him know first that I'm having this issue and please look into it. Follow up a few days later, no response. I decided not to go into the store because 1) why can no one help me besides Robert? 2) by this point I have gone to the store 3 times, gone to UPS 3 times, and had to call Verizon customer care for help 3 freaking times over this issue. So I'm hot. I've NEVER has an ongoing issue like this before that cannot be resolved and no one knows why except MAYBE the original person who started the trade in but after wasting literal hours traveling to UPS, Verizon, and being on the phone I know I'm gonna pop off. so I'd rather now ruin Roberts day and be that rude customer everyone hates. I call Verizon for help AGAIN (4th time) and 4 weeks later the issue is finally..... resolved.... No follow up from Robert. I'm going to assume this guy quit or has extenuating family circumstances going on for the last few weeks and that's why he could not follow up and was never in the store when I went. Not because he just doesn't care. I never explained why I was having to call so much but once the person on the phone did say all of this was basically a mess bc I didn't send in all my phones at the same time like I was supposed to and he asked me why I didn't - I told him the Verizon employee TOLD ME he could not take the phone and to ask Robert about the issue. Guy on the phone was shook. Said that shoulda never happened. One star bc at least the employees were generally friendly

Sylvia provided my family a great experience coming to T-Mobile. She was very knowledge, patient…read moreand gave us the best options catered to my family's needs. I highly recommend going to her to make the switch to t-mobile.

This store has horrible employees. One lady in particular named Fatemeh was extremely rude and…read moreracist against elderly people. She was focused on filing her nails the entire time and lied when asked her name . She gave a fake name and then when asked for her card she went to the back and didn't return . Had to ask another employee to get her business card to see her name. When she finally came back she kept doing her nails and could care less. This woman should not be employed in a customer service job! Called to complain to the manager and will be contacting corporate office as well.

I want to take a moment to express my sincere gratitude to Brando at the AT&T Meyerland Plaza store…read morefor going above and beyond to help me during a very frustrating situation. I came into the store because my iPhone had started shutting down repeatedly and was no longer functioning properly. I couldn't make phone calls or even use my GPS navigation because the entire phone would shut down. I stopped by the AT&T store hoping they could help me troubleshoot the issue. From the moment I walked in, I was greeted warmly and asked to sign in. The wait time was minimal, and I was fortunate enough to have Brando assist me. He patiently worked through the issue and determined that it appeared to be a hardware problem. He recommended that I take the phone to the Apple Store for service and also let me know that the AT&T store was open until 9:00 p.m. and that I could come back if I needed additional help. After visiting the Apple Store, I had to purchase a temporary phone while my damaged phone was scheduled to be serviced the following day. Unfortunately, the Apple Store was unable to get my service transferred and activated on the temporary phone. I returned to the AT&T store, and by that time it was around 8:30 p.m. Once again, I was greeted by Brando. I explained what had happened, and without hesitation he said, "No problem. I'll be more than happy to help you." Brando spent more than an hour working on the issue and contacting AT&T troubleshooting partners, including a technical specialist, until they were finally able to get everything working. Even after 9:00 p.m., he continued helping me. At one point, I told him that I could come back the next day since it was already after closing time, but he assured me that they were happy to help and wanted to get the situation resolved as best they could. I truly appreciate the extra time, patience, kindness, and professionalism Brando showed me. He went above and beyond to make sure my service was successfully transferred and restored. Thank you, Brando, for your outstanding customer service and for making a stressful situation so much easier. AT&T is fortunate to have an associate like you!

Thiany is extremely knowledgeable and helpful. She diagnose the problem I had with establishing…read moreservice on my new iPhone. She got it taken care of quickly and was exceptionally professional. She a fantastic service leader. I appreciated the time and the attention that she provided and she l it took care of my situation in a highly proficient manner. Thiany is a true value to your organization. I will definitely recommend individuals to visit this location because of Thiany!

This place was pretty friendly. I drove over here from a distance to get a iPhone. They took care…read moreof me and sent me about my way. The service was really good. I would definitely come back.

Opened product…read more Item looked new/unopened but once opened, the apple watch screen protector was full of fingerprints. I spent $60 on a few items so im disappointed.

Fast quick service. Fixed my water damage screen in 15 mins. Price as reasonable and customer…read moreservice was amazing!

Wonderful visit to this place today to get a battery replacement in my iPhone 12 Pro. Incredibly…read moreintelligent and nice individual took care of me. Great price too. I highly recommend this place Frank (electrical engineer)

I had the pleasure of speaking with Giselle on the telephone, prior to driving to the store. She…read morewas courteous, attentive, and very pleasant while listening to my concern with the switch to Google messages. When I arrived at the store, she possessed great customer service skills. She was very knowledgeable about my issue and offered an alternative solution for the plan I was thinking about as well as purchasing a new phone. Thank you Giselle for being patient and being an outstanding representative for ATT. I recommend this ATT store.

I did not have a good experience at all at this location…read more Earlier in the day, I placed an online order for a phone and selected in-store pickup. The website stated my order would be ready within two hours. After waiting, I called the store and spoke with Junior, who told me they had not received my order and instructed me to contact AT&T customer service. I followed his instructions and contacted customer service, who confirmed my order had been processed and should be available for pickup soon. After waiting several more hours, I called the store again and spoke with Junior. This time, he stated that he did have my order but that he would need a manager's approval. I was confused because this requirement was never communicated online or during the ordering process. Junior informed me that the manager was out for the day but that he could call her to see if she could override it. After speaking with customer service again, I was informed that this was not accurate and that my order should have been able to be completed. I called the store back and explained what customer service told me. At that point, Junior changed his response and said he would have my order ready within 15 minutes once I arrived. When I arrived, he was able to complete my order. However, during the setup process, I noticed my previous phone service had already disconnected. I asked whether my number would transfer to my new phone, and he said yes. I would have appreciated being informed beforehand that I would temporarily be without service, because I would have waited until I was home to complete the transfer myself. Overall, I felt like Junior was very dismissive and unhelpful throughout the entire process. He was short when answering my questions and did not make me feel like he actually wanted to assist me. Regardless of whether an order is placed online or in-store, customers deserve the same level of respect and support--especially when making a significant purchase. Unfortunately, because of this experience, I will not be returning to this location. I will also be sharing my experience on my social media platforms so others are aware of the customer service I received.

I recently became a first-time GameStop customer. I had a great experience here. I am so grateful…read morefor the team at the Meyerland location. I have no knowledge of gaming consoles, but needed to purchase a Nintendo Switch for a very special child as a surprise. My initial inquiry put me in touch with Deon, a manager. After listening to my wants and needs, he made a few suggestions and referred me to a location that would be closer in proximity. I was met with the most knowledgeable and professional staff in Meyerland. Gwen and Jasmine were warm and welcoming. Gwen went out of his way to explain my options. I didn't feel like he was just attempting to make a sale. I could tell that he genuinely wanted me to get the best gaming system for my needs. Jasmine suggested age appropriate games that I could consider. In the end, I purchased a Nintendo Switch. The gift was well-received. I appreciate Deon, Gwen and Jasmine for making my first Game Stop experience a great one.

They placed a limit on the evolving skies pokemon booster packs. GameStop does not have limit on…read moreany packs. Manager then proceeded to sell else bull other boosters without a limit.

They are super knowledgeable and helpful! Walked in at lunchtime, was helped immediately!…read more Sarah helped me pick the right plan for me and a new iPhone. There was even a point where I had to step out to take a call from work, but that didn't deter her. I came back in and we picked up where we left off. The store was very clean with many open terminals. No lines and enough agents to meet your needs. If you are going on lunch, make sure you have the time. The parking lot looks like the club at 10:25pm...right before they start charging.

I just have spent one a half hours on hold with at and t - they have been charging me for Firtstnet…read moreas a First Responder, home tech protector, protect advantage, and upgrade anytime without my consent. The amount of $1704 is due in refund to me. They offered $258 in refund. They refused initially to let me speak to a supervisor and then told me to go into a store to speak to a manager when I requested a case number and to have their settlement offer in writing. I am writing this post so other first responders will not be taken advantage of. This plan offers no benefits in a natural disaster such as a forest fire, hurricane, tornado, etc when cel phone towers are destroyed. DO NOT be fooled. Also make sure that you are not paying duplicate charges on other devices for what the primary account number is already paying for, in this case "protect advantage" I have been a cel phone customer of at and t since cel phones came out . Shame on you at and t

Amazing service! Awesome price!…read more Called Sunday morning because the rear camera on my XS went out and they were able to replace the same day and the price was lower than what they actually quoted me. Which as you know...is not typically how that goes!

made appointment on I phone 8 and on arrival was told they didn't have the part. Went to another…read morephone repair store and the cleaned the chargingport and fixxed it for $20 Your service is bad!!!!!