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    Apple First Colony Mall

    2.7 (164 reviews)

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    The package
    Christopher T.

    Who does it better ? The Chick-A-Fila of Technology should I go down the list? Ok, I want although I will go down the list of things I appreciated in this visit. I wanted to trade in a MacBook that honestly did not get more than 1 to 2% use, so this was an upgrade to an IMac. Greeted upon entering and approaching the table of selection. I was told it would be a few minutes as it was very busy the wait was very short. I expressed what I wanted to do, then the Rep, went to work, explaining in detail, breaking down and explaining various options and the bonus was being familiar with the programs that would be used. After this the big decision was to be made, he also even the explained importance of particular up grades at the time of purchase. I appreciate the time and patience to work with me as a one one customer, it just doesn't get any better. Cant wait to unbox it that is the most exciting part. So, until the next time, Bye-Bye!

    To keep the doctor away
    Fox E.

    An Apple store a day keeps the doctor away from Sugar Land. I'm not a fan of Apple Stores and could never give them more than a 3 at the absolute maximum because they are just so expensive even for little repairs. Barbie is all the way Android now even though that's getting to be about the same price to fix. But when we went in here to fix her old phone they were friendly and helpful and more painless than expected and have experienced in the past from many other Apple stores. For this reason I give them three but if they were actually affordable and fair in their pricing they might even get more.

    Marty C.

    We dropped by the Apple Store in First Colony Mall in Sugar Land to check out the new iPads. We were primarily there to see if there were any new accessories that we couldn't live without. It's one of the smaller Apple stores that I've been to but they seemed to have all of the same inventory. The staff were, as always, ever-present but polite. They were able to answer our queries. The store was neat and tidy and I could definitely recommend dropping by if you're ready to join the cult of Apple.

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    11 months ago

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    3 years ago

    Terrible service. Made appointment through genius bar. Waiting over 30 minutes still have not been served.

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    4 years ago

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    4 years ago

    Jimmy was great, friendly, and very informative. The service was fast. Recommend you always make an appointment

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    Page 1 of 5

    Ask the Community - Apple First Colony Mall

    Review Highlights - Apple First Colony Mall

    Had to wait for an available genius but the wait was not that long, definitely within an acceptable range.

    Mentioned in 2 reviews

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    Best Buy - Sugar Land - Chris

    Best Buy - Sugar Land

    (112 reviews)

    1 star. I purchased…read morea new MacBook Pro for store pickup expecting a smooth experience. Instead, the first unit I received had damage / cosmetic issues even though it was sold as new. I returned the same day for an exchange, and the replacement had similar issues again. That meant multiple trips back and forth to the store, wasted time, fuel costs, and a lot of frustration just to receive a product that should have been correct the first time. What made it worse was the lack of accountability. Online chat support told me the store could handle compensation or make it right. When I went to the store, employees and management told me they could not do anything and that I needed to contact online support because they had the authority. So I was pushed back and forth between chat support and the store with no clear ownership of the problem. I had to escalate the matter multiple times across different channels, yet no one handled it properly in a timely manner. I also reached out directly through X, Facebook, and Instagram. While they apologized, they stated they do not compensate for time or fuel. Best Buy customer service was extremely poor throughout this experience. Customers should not have to chase multiple departments after paying premium prices for a new product. If you want a smooth and positive shopping experience, I would strongly recommend avoiding Best Buy.

    Great customer service! I thought my antenna was out so I can in to get another one. There is a new…read moreDay Care built next door and my antenna has been acting up.

    Apple First Colony Mall - computers - Updated May 2026

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