great experience here! William was the tech who assisted me - he tested the battery and replaced it…read morewhen it became obvious that was the issue. he was very friendly and personable and made me feel welcome in an environment that I don't know much about. highly recommend William and the rest of the team here.

Terrible service! I originally went to the True Value hardware store (RICE) to find a bolt for my…read moreold Toyota Pickup. Unfortunately, I missed them as they closed at 1900. I recalled an O'Reilly store had opened up just up the street so I figured I'd have a look and see if they carried bolts. I walk into the store and I am the single customer. Two people behind the counter; a young lade and man. No greeting, no "can I help you"... they were interested in nothing except chatting to each other. I located the small selection of bolts in the store after a few minutes and I asked the young man if he had a thread gauge for the bolt. He responded with "no" and offered no assistance. I said "well then", set the bolts on the counter and walked out. I definitely wont go back anytime soon, if ever.

WOW PATRICK IS ALL THAT AND MORE…read more After misplacing a car key which required the vehicle to be towed, I contacted Toyota dealerships in Camp Springs, MD and Alexandria, VA, where I learned there was a major backlog and that the key had been discontinued for select models. Faced with limited options, MOM strongly recommended that my vehicle be towed to Patrick at Ourisman Chantilly Toyota, an advisor she trusts and that recommendation proved invaluable. Over the past year, my experiences with several service representatives at other dealerships had unfortunately been marred by unprofessionalism, unresponsiveness, poor communication, and little to no follow-through, so expectations were guarded. This vehicle holds significant sentimental value for MOM following the loss of Tonya, my sister, on June 28, 2024; Tonya left explicit instructions that the car be taken to Patrick for any care needs, making trust essential. Patrick was prompt, genuine, and immediately put us at ease with his warm, contagious smile; he took ownership of our concern, proactively contacted a locksmith due to the discontinued key, proposed practical solutions, and followed through on every commitment. He also went above and beyond by offering a complimentary ride from my MOM's home to pick up a loaner and ensuring the vehicle was well cared for, including routine maintenance and attention to an intermittent issue. One word to summarize MOM's experience: "WOW!" If you're looking for an advisor who truly shows up for customers, Patrick is the one.

The worst customer service I have ever had in 39 years of being in this planet. They will straight…read morelie to your face multiple times. AVOID this dealership, Quay from finance is the worst.

I purchase my NGK irridium lV spark plug and was gapping them to my specs. I got to the last forth…read moreplug and noticed it used like really used maybe 100k miles used. It was also another model laser ngk plugs. I called and wasted my time because I had to wait since its out of stock. I also picked it up and didnt get an apology, nothing!!!! I'm simple it happens i I get,but it's all about the outcome. I told him you guys should checked them out before restocking and wasting someone's time. I also said maybe put a seal tape over top of box, so you know if it's been opened or tapered with. He didn't care to listen and said " oh they not going to to do that!!" He also mentioned that it happens on occasions like it's one of americas holidays, so you telling me your not going to help fix the problems that you still claim that's happening all the time or on occasions!! Well it's my last time going there, I PROMISE!!!!!! A simple apology would go far with me or some kind words that you care. NAPA could do better!! The location I went used to be Champion Auto, I never had a problem with them, miss you Champion Auto!! 12/14/23

The guy there doesn't know his job ... instead of selling parts he makes the mechanic. I do not…read morerecommend , the staff do not know how to do their job

They really took their time and took care of me, Even if they don't have it they will find it for…read moreyou online or call another location. They went above and beyond to help me out. FANTASTIC CUSTOMER SERVICE! 10/10 store. Thank Ms. Diana and Mr Adrian

9132 Mathis Ave, Manassas, VA 20110 · 3.1 mi…read more I called this morning and asked if there someone who can help the patient jump start his car. Bill from Advance auto in Mathis Ave. so kind enough to come at the parking lot in Ashton Ave. to help the patient. Now a days it's hard to find a kind human being. If you guys need anything, please go to Advance Auto in Mathis Ave. in Manassas. Angela from Carient Heart & Vascular

It's a good thing to have choices...right? I would recommend…read morethis location for your auto parts. They carry the Bosch brand of wiper blades at a great price. After calling around to multiple stores I was finally able to get Roy on the line. He was able to quickly confirm they carried the Bosh brand. After a few key stokes on the PC he confirmed they had what I needed in stock...and oh yeah...we can install those...for free! They are open on Saturday and Sunday and have an easy in and out location. They also offer a military discount!

Not sure how they stay in business. Went to order a starter.. they said it would be in.. went to…read morepick up following day and they couldnt find the part? You had 1 job!! You are a parts store.. all you had to do was get a part in for your customer.. smh

I purchased an engine for my Toyota Truck, Hand it shipped to the Toyota Dealer, Dealer installed,…read morereceived a call, the engine no good. Called and got a replacement and the exact same situation, that engine was no good. I did get a full refund but out of the cost of having two engines put together and installed. Base on the contract they would not cover any installation cost. Ask about this because this was the second engine, thats not a good practice to receive two no good products, a complete waste of my money. I would never recommend using this company for services.

"Update" bought a g35 engine from him and it works perfectly. Very clean, even had instructions on…read moreimportant components to change from the new engine. Very nice guy and will be going back if I need anything else.

Great business made sure to have a happy customer and I sure was one. Car parts working nicely and…read morecompany was easy to reach!

I debated writing this review, after sharing my experience with several people I was persuaded to…read moredo so. I was referred to this location to pick up parts for 2 vehicles my nephew and I are working on. I went to their site yesterday to get information about this business. This is what I read directly from their site. Product and Services: "We offer Recycled engines, transmissions and Auto parts for all imported and domestic cars such as Honda, Acura, Toyota ,Lexus, infinity, Subaru, Mazda, Mitsubishi, Suzuki, Hyundai, KIA, General Motors, Chevrolet, Chrysler, Dodge, Ford Buick, Mercedes Benz, Volvo etc......throughout the GTA and North America" Maybe I am confused but it states auto parts for all import and domestic cars. I went their approximately 130 pm Saturday, January 4, 2019. My nephew was there. The gentleman behind the desk was talking to someone so we waited approximately 15 min, his friend leaves and he asks what do we want? I approached him and stated we are looking for parts for 2 vehicles. He states before he even asks what specifically we needed that they only do full engines and transmissions. As per their website I was a little confused. so I asked about an alternator, he asked me for what type of vehicle than states they do not carry parts just full engines. I then told him we rebuilding a 2007 ford mustang, he repeats very sarcastically that they only do full engines. I proceeded to tell him that is what we are looking for. He asks me what type of engine are you looking for? He tells me we do not have those engines before I even answered? At this point, my nephew just left. The individual was rude and condescending the entire time. It was obvious he did not want to service us. I asked him why he was ostracising us. I wanted to let this go but this behavior is unacceptable. There was no reason for his demeanor. Very aggressive and adversarial. I asked him why he was behaving this way and he looked at me and laughed again very disrespectful for no reason. I feel he stereotyped us walking in the door and just refused to service us. I felt like it was back in the 1950s. What could it have been for him to treat us this way? I do feel we were racially profiled. If that is the case just put a sign on your door we do not service blacks! so we do not need to be exposed to this behavior. I will never patronize this establishment and I will share this experience with as many people as possible.

good servic, found my battery in 30 seconds. review had to be 85 words. good place nice warm goodread more

Amazing experience Will was a great help in identifying my windshield wiper issues! Took his time…read moreand got to the root cause. Will definitely return to buy wipers with Will.

I'm sorry I don't know the guys name, but he's big and has blond hair and a big beard, thanks to…read morethat worker I found the item for my car, if it wasn't for him I wouldve been trying to find in all websites, and he didn't give up trying to help me. I recommend this place, they really try to help you out!!!!

The service for the commercial people is terrible, they always give me problems when you ask who…read morethe manager is, all the workers are shit