great experience here! William was the tech who assisted me - he tested the battery and replaced it…read morewhen it became obvious that was the issue. he was very friendly and personable and made me feel welcome in an environment that I don't know much about. highly recommend William and the rest of the team here.

Terrible service! I originally went to the True Value hardware store (RICE) to find a bolt for my…read moreold Toyota Pickup. Unfortunately, I missed them as they closed at 1900. I recalled an O'Reilly store had opened up just up the street so I figured I'd have a look and see if they carried bolts. I walk into the store and I am the single customer. Two people behind the counter; a young lade and man. No greeting, no "can I help you"... they were interested in nothing except chatting to each other. I located the small selection of bolts in the store after a few minutes and I asked the young man if he had a thread gauge for the bolt. He responded with "no" and offered no assistance. I said "well then", set the bolts on the counter and walked out. I definitely wont go back anytime soon, if ever.

WOW PATRICK IS ALL THAT AND MORE…read more After misplacing a car key which required the vehicle to be towed, I contacted Toyota dealerships in Camp Springs, MD and Alexandria, VA, where I learned there was a major backlog and that the key had been discontinued for select models. Faced with limited options, MOM strongly recommended that my vehicle be towed to Patrick at Ourisman Chantilly Toyota, an advisor she trusts and that recommendation proved invaluable. Over the past year, my experiences with several service representatives at other dealerships had unfortunately been marred by unprofessionalism, unresponsiveness, poor communication, and little to no follow-through, so expectations were guarded. This vehicle holds significant sentimental value for MOM following the loss of Tonya, my sister, on June 28, 2024; Tonya left explicit instructions that the car be taken to Patrick for any care needs, making trust essential. Patrick was prompt, genuine, and immediately put us at ease with his warm, contagious smile; he took ownership of our concern, proactively contacted a locksmith due to the discontinued key, proposed practical solutions, and followed through on every commitment. He also went above and beyond by offering a complimentary ride from my MOM's home to pick up a loaner and ensuring the vehicle was well cared for, including routine maintenance and attention to an intermittent issue. One word to summarize MOM's experience: "WOW!" If you're looking for an advisor who truly shows up for customers, Patrick is the one.

Car broke down in the area since it's a ford i had it towed here which was the closest to the…read morebreakdown area. Carshield is awful but so is this facility. Back three years ago I had a back up camera on order. Never heard anything and still haven't yet koons in Woodbridge managed to get the camera from ourisman ford in Manassas. This meant they had my camera but never called and in fact told me after two months they didn't have any. Funny because like I said ourisman had it the entire time. Now my car has been here for a water pump and radiator repair for going on 3 weeks. I was told today it may be late this week possibly next week before all is said and done. My advisor who I'm sparring his name at the moment told me last week once the repair was approved by CarShield he would look into a loaner. I've left him several messages with no return call. Today he isn't at work. I spoke to the manager and he told me they have no loaners and I can be put on a list. To my knowledge per my advisor I was already on the list. I've been paying out-of-pocket for a rental car now for two weeks. Only seven days of that is reimbursable.. I had mentioned to the advisor last week around 8/28/26 go ahead and order parts because regardless of what CarShield was or wasn't going to pay I'd have to pay. The repair was approved on Saturday the 30th of August. I was told by the advisor per the approval that my car should be done by mid week which would be 9/3 to 9/4 Funny because 9/1/26 I was told the parts haven't come in yet to even start the repair which I was told could take 2 days. This is the WORST customer service experience from ourisman ford. I'm so over all this and I will NEVER use ourisman ford service in Manassas again! Also I think more training for employees is needed in the customer service engagement area. Stop answering the phone making huffing noises as if you're being inconvenienced! I'm pretty sure you're supposed to answer the phone by saying Ourisman Ford service department can I help you?

Not as good as it used to be for do it yourselfers. The clerks aren't as helpful as they used to…read morebe. The prices aren't bad but the service isn't so great any more. They often have trouble looking up inventory in their computer and can't always differentiate two similar parts. A couple of times I have left with the wrong part only to come back and find out there were two different sizes for the same year, make, model and engine. I miss the old champs and Manassas auto parts.

I purchase my NGK irridium lV spark plug and was gapping them to my specs. I got to the last forth…read moreplug and noticed it used like really used maybe 100k miles used. It was also another model laser ngk plugs. I called and wasted my time because I had to wait since its out of stock. I also picked it up and didnt get an apology, nothing!!!! I'm simple it happens i I get,but it's all about the outcome. I told him you guys should checked them out before restocking and wasting someone's time. I also said maybe put a seal tape over top of box, so you know if it's been opened or tapered with. He didn't care to listen and said " oh they not going to to do that!!" He also mentioned that it happens on occasions like it's one of americas holidays, so you telling me your not going to help fix the problems that you still claim that's happening all the time or on occasions!! Well it's my last time going there, I PROMISE!!!!!! A simple apology would go far with me or some kind words that you care. NAPA could do better!! The location I went used to be Champion Auto, I never had a problem with them, miss you Champion Auto!! 12/14/23

Definitely come to this location over the one off Sudley Road if you can. Why? The checkout time is…read moreusually faster and they got this kid named Mike working there. I've dealt with him on a few occasions and he's just a true professional. He's bilingual and fluent so he gets everyone what they need in a friendly manner and keeps it moving. You can just tell he likes his job and knows what he's talking about. I was there yesterday picking up a part I ordered online. Side note: If you can, order your stuff online. You can usually apply promo codes and they'll have it ready for pickup in about 30 minutes, but always check and open the packaging before you leave because I've gotten wrong parts before. Not from this location, but the one off Sudley Road. Anyway, like I said, I was there last night and there were three customers in front of me. The guys at the counter were arguing with the manager about some faulty part, I don't know the full story since I walked in near the end, but anyway the manager was really unprofessional about the situation. He just argued in front of everyone in the store and when he sent them away after saying there's nothing he could do, he started chuckling and talking rude about them in front of everyone. Mike on the other hand kept his composure, apologized to them before they left and went on to provide good customer service to the next person in line. I just wanted to give respect where it's due. He had my part ready, took my old battery, and I was checked out in 2 minutes.

They really took their time and took care of me, Even if they don't have it they will find it for…read moreyou online or call another location. They went above and beyond to help me out. FANTASTIC CUSTOMER SERVICE! 10/10 store. Thank Ms. Diana and Mr Adrian

It's a good thing to have choices...right? I would recommend…read morethis location for your auto parts. They carry the Bosch brand of wiper blades at a great price. After calling around to multiple stores I was finally able to get Roy on the line. He was able to quickly confirm they carried the Bosh brand. After a few key stokes on the PC he confirmed they had what I needed in stock...and oh yeah...we can install those...for free! They are open on Saturday and Sunday and have an easy in and out location. They also offer a military discount!

Not sure how they stay in business. Went to order a starter.. they said it would be in.. went to…read morepick up following day and they couldnt find the part? You had 1 job!! You are a parts store.. all you had to do was get a part in for your customer.. smh

In the past I had a very poor experience with the guys who used to run this location, but let me…read moretell you David has turned jdm city in manassas around. Everything is extremely organized, motor was compression tested and verified in front of me, 60 day warranty, and they had the best price around. If you know the area we have tons of jdm suppliers locally. David made me a permanent customer of jdm city again. I can't wait to purchase more engines, trans, and rare parts for Subaru and Nissan if they get them coming back in!!! Thanks David!!!!!!

NOTICE!!!!!! STAY AWAY FROM THIS PLACE!!! NEVER! BUY…read moresomething here. we tried to give them a chance. never stated over the phone that engine had no warranty. purchased it and engine was NO GOOD!. called and he was bragging about having expensive engines and blah blah. SCAMMERS.

Great business made sure to have a happy customer and I sure was one. Car parts working nicely and…read morecompany was easy to reach!

I debated writing this review, after sharing my experience with several people I was persuaded to…read moredo so. I was referred to this location to pick up parts for 2 vehicles my nephew and I are working on. I went to their site yesterday to get information about this business. This is what I read directly from their site. Product and Services: "We offer Recycled engines, transmissions and Auto parts for all imported and domestic cars such as Honda, Acura, Toyota ,Lexus, infinity, Subaru, Mazda, Mitsubishi, Suzuki, Hyundai, KIA, General Motors, Chevrolet, Chrysler, Dodge, Ford Buick, Mercedes Benz, Volvo etc......throughout the GTA and North America" Maybe I am confused but it states auto parts for all import and domestic cars. I went their approximately 130 pm Saturday, January 4, 2019. My nephew was there. The gentleman behind the desk was talking to someone so we waited approximately 15 min, his friend leaves and he asks what do we want? I approached him and stated we are looking for parts for 2 vehicles. He states before he even asks what specifically we needed that they only do full engines and transmissions. As per their website I was a little confused. so I asked about an alternator, he asked me for what type of vehicle than states they do not carry parts just full engines. I then told him we rebuilding a 2007 ford mustang, he repeats very sarcastically that they only do full engines. I proceeded to tell him that is what we are looking for. He asks me what type of engine are you looking for? He tells me we do not have those engines before I even answered? At this point, my nephew just left. The individual was rude and condescending the entire time. It was obvious he did not want to service us. I asked him why he was ostracising us. I wanted to let this go but this behavior is unacceptable. There was no reason for his demeanor. Very aggressive and adversarial. I asked him why he was behaving this way and he looked at me and laughed again very disrespectful for no reason. I feel he stereotyped us walking in the door and just refused to service us. I felt like it was back in the 1950s. What could it have been for him to treat us this way? I do feel we were racially profiled. If that is the case just put a sign on your door we do not service blacks! so we do not need to be exposed to this behavior. I will never patronize this establishment and I will share this experience with as many people as possible.

Thanks oscar for installing my battery for me. Initially we tried to get it through mathis…read morelocation, but mathis " didnt want to drive to pick the battery up" Thanks again oscar!

Amazing experience Will was a great help in identifying my windshield wiper issues! Took his time…read moreand got to the root cause. Will definitely return to buy wipers with Will.

10 out of 10... They were busy…read more.. Needed my car battery swapped and the gentleman that helped me was urgent, professional and very kind! I was beyond impressed! Thank you so much My car was an xterra and I was helped around 2:20 today 2-7-22. I am so thankful

I'm sorry I don't know the guys name, but he's big and has blond hair and a big beard, thanks to…read morethat worker I found the item for my car, if it wasn't for him I wouldve been trying to find in all websites, and he didn't give up trying to help me. I recommend this place, they really try to help you out!!!!