I got majorly scammed by a fake locksmith company over a year ago. After that traumatic experience I reached out to this company and Shawn and Esther provided a 5 star experience. I was able to get on the schedule fairly quickly and their prices are more than reasonable. My tenant just moved and I reached back out to this company on their day off yesterday and Esther went out of her way to email me to tell me her husband is sick and recovering from an invasive surgery. She referred me to a different trustworthy company. Amazing service. She didn't have to do that considering what this family is going through and I especially appreciate it after being scammed in the past! Get well soon Shawn! read more

I was gifted a safe 3 years ago that stopped working (the keypad). And none of the company's trouble shooting tips helped!! I found this business on Yelp, and I'm soooo glad I did so! Esther and Shawn have been so helpful from the get go. Esther was so sweet and easy to work with when scheduling. The communication was phenomenal! They send a text when Shawn is on his way, which is super helpful when you have other things going on in the day. Shawn was able to get my safe open within an hour and even cleaned up the mess it made. He had all the tools to get anything done! I just wish I had more ppl in my life in need of locksmith services. So I'm hoping this review will bring on the clients!!!! Thank you so much for all your help!! I will recommend this day forward! read more

I wish that I could give them 10 stars! They are wonderful!! We spoke to Esther by phone, and she set up everything. She asked us for more info so the locksmith, Shawn (her husband), could be sure that he brought everything that he needed. Definitely knew what he was doing. Not only did they do a great job, but they're really nice people, and we love being able to support small businesses in our community. And, Shawn wore a mask and practiced social distancing. read more

Love that Shawn showed up in a mask, as safety is number one right now. Everything was great and ran smoothly. Esther was a joy and very pleasant to talk with. I would use them again if another locksmith need came up and will be referring friends if they need any services. read more

Shawn was on time and professional. Esther did a great job of communicating Shawn's schedule. I would highly recommend Combination Lock and Safe. Michelle Young read more

Requested they come for a lock out. The tech called me and told me that he would arrive in 30-45 minutes. Over an hour later he calls back to let me know he took a call between the time he said he'd come and that he was going to be another 30-45 minutes. Don't call super unreliable. They didn't apologize and I'd been waiting for them for 1.5 hours when I could have called another company. read more

Shawn and Esther are amazing AMAZING people. The lock on my front door was worn so the key would be jammed in there after it locked. Sometimes it would take almost 10 minutes just to try to jiggle for the lock to release the key. I have carpel tunnel and I'm about to give birth in a few weeks so this lock would make my blood boil just thinking about it having to deal with that. They helped me last minute bc the previous person I hired made an appointment on a day he didn't work? So needless to say I was upset. They're quick, thorough, honest and affordable!! It does not get any better than that, and they really genuinely care to help ppl. I love coming across people like this. I can't thank them enough for bringing me some relief emotionally and saving me wrist. They definitely deserve my business and loyalty. read more

My neighbor had locked herself out of her house in the middle of a very hot day. I called Combination Lock and Safe and the lady who answered was so very very kind. Unfortunately her crew was at a job too far away to be able to help us quickly, but she gave me two other companies to call, and then gave me a quick price run down so that if I had to contact someone she didn't know, we didn't get ripped off. Even though she knew she was not going to make a sale, she did all she could to help. Top notch customer service. If I need a locksmith again, I will definitely give them a call! read more

Our Vehicle was stolen along with our home key so I yelp message Combo Lock and Safe Friday night around 11:50 PM. They (Esther) called ASAP when they got to the office in the morning and had Shaun the locksmith and owner within a few hours doing rekeying w/o an appointment. I know Saturday is probably the busiest day for any locksmith since everyone is off but I do appreciate the effort and time Shaun and Esther made to squeeze us in to do some re keying to our home in between jobs.. The price is very affordable for 3 doors, 5 locks and 5 keys, done within an hour, and both Shaun and Esther was very kind and sincere to what happened! and since its a mom and pop biz, I hope them success now and in the future .. Thanks read more

Made contact via Yelp. Esther replied quickly to arrange an appointment. Shawn was on time and took care of our locks in a professional manner. My door was badly damaged from prior tenant. He went above and beyond to change out the hardware. Also re-keyed front door locks. Very pleased and will definitely recommend. Thank you so much Shawn & Esther! read more

Shawn came out to take a look at my mailbox lock that I was having issues with at my house in Brentwood. He actually showed up earlier than expected and gave me a phone call letting me know. As we looked at the lock, it was just as simple as tightening a lose part on the lock. I must have just overlooked it myself. Shawn did not charge me for the call out. I tried to ask him how much I owed and he would not budge. If I ever need a locksmith in the future this business has definitely earned my loyalty. read more

Esther and Shawn are awesome! Quality craftsmanship, quick response and professional courtesy! What more could anyone ask for!? Thank you! Keep up the good work! read more

I had a great experience with Shawn and Esther from Combination Lock and Safe. Appointment scheduling was a breeze and they were communicative throughout the process. Shawn was very friendly and pleasant as he worked on my locks and got the job done fast. He even adjusted a door that needed it without my asking, and gave me a bit of advice on a gate latch I was having difficulty with. My locks function smoothly and are trouble free. I highly recommend. read more

Super friendly! And super quick! I called and they picked up quickly, made an appt for 2 hours later. Shawn showed up on time and was super quick with the lock change. I 100% recommend them!! read more

I needed an emergency rekey of my house. Esther was so nice and understanding on the phone and Shawn was quick, honest and completely professional. You're not going to find a better combination out there. (Pun intended) And thank you Shawn and Esther for going above and beyond by helping my 88 year old mother on short notice with her door lock too! read more

Fantastic company! Esther was insanely quick about responding to my initial email asking for a quote. It was nice to have a local company come out and change my locks. They were quick, professional, and very thorough. Would highly recommend. read more

OMG, what a pleasure to do business with this Company!!!! After having a nightmare experience yesterday with Bay Area Best Locksmith, both Esther and Shawn were a God sent! Not only did they quote me a set price for the work, but they did not lie or give me the run around like Bay Area did! Esther was so sweet and pleasant on the phone! What a phenomenal customer service person! She quoted the set price, gave me an approximate time the SAME day, and Shawn actually showed up at the given time to do the work!!! Shawn was a sweetheart. He was very quick and professional. He rekeyed 3 locks for half the price that the other locksmiths had quoted!! And, he did it in about half an hour!! There was no funny business, or trying to gauge prices, or changing the prices once he was here! What I was quoted was what I paid!! Yay!! He even threw in some extra keys for me! I was so happy and impressed with both Esther and Shawn's professionalism, especially after dealing with the scam artists from Bay Area, (see my review of them on Yelp). Thank you for restoring my faith in locksmiths! The other 3 or 4 companies I called were all trying to take advantage of me, and sounded like scam artists! They sounded so shady, I was scared to have them come and change my locks and maybe make an extra key for themselves and later come and rip me off!! If anyone needs a locksmith, these are the people to call!! THEY WILL BE MY LOCKSMITHS FOR LIFE. They are KIND, HONEST, AND EXTREMELY REASONABLY PRICED! Never call Bay Area, they are the worst ever, experience I have ever had, and I have had plenty of locks changed in my life! read more

Second time customer with Combination Lock and Safe. Both times they showed up on time, did great work, were friendly and reasonably priced. Shawn and Edgar were awesome today. Thanks guys! read more

The absolute best in the east bay. Shawn did a awesome job and he was super efficient and very knowledgeable. 100% worth the value received. Would highly recommend them and will use them again in the future. Great local small family business. read more

Shawn and Edward were super professional and very helpful on my eviction entry/re-key process. Not only they did the job quickly and professionally, they also went above and beyond to help me check all entries of the property and made sure they are secured. Great services at a reasonable price. Shawn would definitely be on my speed-dial for Locksmith. Thanks again and highly recommended. read more

These guys are great! Came out when they said they would and went above and beyond. Replaced a missing screw that ended up being too long and caused an issue and when i called they turned around and came right back and resolved the issue! Great service along with great customer service! read more

He gave us great service and went above and beyond to make sure our house was secure. Would definitely recommend to anyone who needs a great locksmith! Thank you again for all the help and the great communication! read more

Great service today with rekeying of 6 locks and new keys being made in Approximately 30 minutes! Will do business with again. Thanks.

Sean and his associate arrived fast and got the job done just as fast! I would highly recommend them again for anyone needing a prompt, professional locksmith. read more

This company was the only locksmith that got right back to me with my questions. Other companies told me they knew how to handle an antique safe but they didn't. Combination showed up right on time and knew exactly how to fix my safe. Friendly, professional, on time. I wouldn't hesitate to call them back for any locksmith needs. read more

They were great! Came out the same day that I called. I had two broken door locks (of course two different problems) and Shawn fixed them both and explained everything prior to fixing both locks. The service was fast, efficient and friendly. I highly recommend this company! Monica read more

I needed my Mom's house re-keyed but since I work, didn't want to take time off to travel from Livermore to Antioch during the week. They were so helpful and understanding and were able to schedule a Saturday apt that same week without incurring weekend rates. Sean was very friendly and extremely helpful when I asked for some references for handyman services and property management referrals. He finished the job timely and I would highly recommend this company! read more

Sean and Ester are both amazing! Very good communication and awesome customer service! I needed a safe opened in my garage and Sean came a bit early then scheduled. He texted me in advance of his ETA. Upon arrival he tried to open the safe which I had the combo for. After about 30 minutes worth of attempts he diagnosed the problem and gave me an honest estimate on what to do next. The safe combo had been hit with a sledgehammer before we attempted to open it. I know because I was the one who hit it! As I did that a few months ago. I must've broke some mechanisms and parts to get it open. Sean gave me a ballpark estimate and his wife emailed other options of getting another safe since the price for labor/parts were going to be higher then getting a new safe. I highly praise my 5 star review for this company because no up-selling was done. He didn't even wanna charge me for his 30-45 minutes spent for this appointment. I still paid him though! Another shop I had booked previously for this job had flaked on me! I'm glad that I found Sean and Ester a great family ran business! read more

Super responsive, and did an excellent job. We moved into a new home and wanted to change out all of our locks for security. Esther followed up very quickly after I requested a quote to schedule an appointment. Shawn came out right on time, and was super friendly and professional. Should I ever need a locksmith again, I'll definitely return to them; I highly recommend them! read more

Found them on yelp today and liked the reviews. Very nice on the phone and we're able to come rekey my home in under 2 hours from the time of call which was amazing. Very professional and friendly upon arrival, provided excellent advice when I asked questions. Highly recommend and bookmarked for future use. read more

i had purchased some cabinets but the previous owner lost the keys. I called Combination Lock & Safe to see if they could help. Shawn came out that night to look at them. He needed to order new locks as these were very old. Once they were ordered his wife, Esther, kept in contact with me to let me know when the locks would come in. I have very nice cabinets with locks now. Shawn had them installed in 15 minutes. Both Shawn and Esther are so sweet. I know who to go to if I ever need to get keys or locks. No need to look any further - they are the best!! read more

Shawn and Esther are professionals! I requested quotes from several business. Esther got back to me quickly and answered all my questions on a Sunday afternoon. I told her I would call Monday morning to schedule a rekey of a whole house. I called about 9am and Shawn was at the house about 35 minutes later...with a 20 minute drive time. He took care of everything and even cut some extra keys for me. All of this at a price considerably lower than both other quotes....And being a veteran owned business was just another plus. Thanks for your help and your service to our country! read more

Shawn came right on time and was courteous and knowledgeable about the work requested. Not only he completed the work, but adjusted the door without additional charge and the price was fair. I can tell Shawn is a deeply honest business owner, and I would highly recommend him to anyone out there. Thanks again Shawn! read more

I had my front door lock repaired today. Scott was very knowledgeable and helpful. Would definitely call again if I needed future help .

Great prices! Great service! Called Friday to have our business locks changed and they where willing to come out the same day!

The owner is super nice, I called at 2:00pm and by 5:00 pm same day he had my safe open and changed the combination. Super cheap and fast will refer them in the future. read more

They were cheaper than the other five places I contacted around here and responded about as fast too. They are extremely nice and professional. They even helped handle payment from a third party and came the next day. Very fast installation and I would recommend just going to them. read more

Amazing service and extremely reasonable pricing. Opened my door and changed the lock within minutes and such a delight to have in my home. He even replaced a stripped nail in my door on his way out. I never rate on Yelp but just had to after such a great experience this morning. Also, his wife Esther is a pleasure to talk to on the phone. Sean is really a model locksmith and business owner. I would most definitely use him again and I recommend him to others. Thank you so much! read more

fast & friendly service at a reasonable price. we used them twice; once at our business and once to re-key our daughter's house. called esther to book the appointments and never had to worry about a thing. eddie was great. he obviously knows what he's doing and he is very professional. thank you! read more

Combination Lock and Safe recently upgraded the locks at my office. We have peace of mind now that our employees and property are protected. They were extremely professional from the time we contacted them through the end of the job. I have also referred friends and clients to them and they have left a positive impression with everyone they deal with. I highly recommend Combination Lock and Safe to anybody needing these services in East County. read more